Viagogo

I purchased 3 tickets from here for my little girls birthday. I kept contacting customer support to let them know I was not able to download them. They continued to send me link after link to download my tickets with unfindable links to actually do so. I'm furious with this company, the money & time I lost, and the emotional distress on my daughter's birthday.

If there is zero, I will give it. Got a ticket to one of the RWC cancelled games this past weekend, after many many emails, they kept telling me that I will not be getting a refund which I am entitled to since the organisers are refunding them anyway, because they will not contact organisers for me. You need to contact the seller, you *****!

Following my earlier post on SiteJabber and a similar one on TrustPilot, I finally got a call from Viagogo at 8:30pm this evening, offering me my originally booked tickets and a refund for shipping, as I now have to go out of my way to collect them from a collection point on the day, as a result of them messing me about and time running out to post them.

It pays to complain by all accounts, but it has been a stressful couple of days that were entirely avoidable, had they been as efficient, honest and professional as their website claims.

Would i have got the result i did get had I not made a huge noise on the phone, social media and threatened them with breach of contract etc?... somehow I doubt it, but I'll let you draw your own conclusions.

Good luck to anyone else in the same position... I hope you get your tickets. Keep complaining!

If I could give zero stars, I would. Compony said we were supposed to received two tickets to a conceit tonight never got them! Called numerous times and emailed to no avail. Asked to speak to manager... no manager. Company is a joke just wanting to take your money. They keep mentioning "Terms and conditions"... these people are thieves! Buyer beware! Do not give this company ANY money. It is a sham!

I bought Main Floor, Row 30 tickets to a Bruno Mars concert for $650. They never came. I called customer service and they said they sent me an email a month ago and also called my cell to let me know "the venue could not provide them with the tickets". First of all, how can they sell tickets they never really had? They offered me a crappy replacement ticket in the nosebleed section and a $100 voucher - REALLY? Sounds like a bait & switch technique to me. Also, I never received an email or voicemail. I checked my Spam and Junk folders and had no such email. I'll give them the benefit of the doubt (slight as it may be) that it got lost in the cloud. But there is NO WAY they called my cell phone. I answer it whenever I'm not in a meeting and religiously return calls. Very unethical company!

I ordered two Sundown tickets for £60 each for the Saturday and had to pay £30 booking fee, as well as £4 extra. This makes my order a total of £154 however, they took £162 out of my account!

When I turned up to the venue they said that my tickets had been already been used and they turned us away at the door! Therefore I wasted £162 on tickets that didn't work!

When I bought concert ticket to viagogo it says nice view it turned out the cheapest ticket in that venue,. I was overcharged ticketmaster is way cheaper than this website, Viagogo is a third party reseller. It is also difficult to communicate or get in touch with them because I cannot print the ticket or open them in my email. I'm not tech savvy so I asked the guy from ticketmaster which was very helpful to help me print out the tickets from my email, they even warned me next time please do not buy in this website. You don't know if this website is legit or not. Next time I learned my lesson I will look for the reviews in sitejabber first.

There is no rating low enough. Trying for many months to get a refund for a cancelled show (due to Covid) Assured by many customer service reps that the refund was being processed. 8 months later still fighting. This company is stealing your money and should never be used.

I did not realize this was a resale site. When I clicked on the Santana concert, this site immediately came up. Went through the process of purchasing tickets, and at check out was slugged more than $40 handling fee per ticket. Under NO circumstances use this site - VERY MISLEADING. The concert is this week and after reading reviews I hope we don't have any issues on the night. We have been issued tickets so hopefully will have no dramas. Paid an extra $150 for what:-(

I bought tickets for a festival due to take place in 2021 from Viagogo. I have just realised I have been charged double the face value (when you take all the "extra charges" into account) which is a grossly unfair and unreasonable premium. I requested a refund and they are refusing to refund me. They really shouldn't be allowed to do this to consumers. I would not recommend that anyone deal with this company.

Hidden costs! Book a ticket for Evanescence only too realise that the cost was almost double after service fees. You are told about those fees after the payment is done! They even charged shipping for self-print e-ticket!

Searched for 2 tickets and stated a total of 126, until at final payment the receipt only states there and then it was 126 EACH. Also a 80 booking fee was added! No canellations allowed, absolute joke.

The booking fee is hideous and last minute, they hide behind the cloak of switzerland and dont give a monkeys, you buy face value tickets of £180 and you get £45 tickets and they charge you £120 for the privilege. They wont answer the phone to you, there are no laws in switzerland hence they dont have to care, they are taking as much money out of you before they get shutdown.The FCA are already looking at imposing penalties and for now their fraud continues. Please dont be a victim, use a UK based company that abides by UK laws.

I purchased 2 tickets to a concert in London which was re-scheduled for next year. Being from a different country attending on an other date is complicated and i tried working it out with the people from viagogo. Their customer service is 0. To each of my message they reply (copy-paste) the same message saying that it's not their problem and that i should sell my tickets on their website... and ofcourse they want to charge me more fees for selling the tickets. So i just lost 171 GBP through their website and they just don't care. Greedy business going on over there and i would not recommend it to anyone. It is just as buying tickets from a conman in front of a stadium.

First off I never write bad reviews. I purchased tickets thinking they were from the main source for desert trip and somehow these guys put a link to them for secondary market sales on the same page at the on sale! Then they duplicate charged me for 8 seats total and over 35K! Ripped off and they won't help me out at all! I'm going legal! I'm so pissed off and they can care less. Mistake!

I got a ticket to a barcelona match and it was a good price. The ticket worked so I had a great experience.

I was worried because I bought my ticket to a Barcelona match and then read these reviews. Here is the thing, when you buy your ticket, you don't get the tickets immediately, Viagogo has to source them from someone else and then they deliver it usually within the next hour or so that made me uncomfortable. Also there is a surcharge fee at checkout but you don't have to buy the tickets, it's not some hidden cost. I got a good deal overall so I am happy with the service.

Tried to buy Ed Sheeran tickets this morning and the site kept saying the tickets I'd selected had been sold, even after me putting in my basic details. So when I finally managed to get through to the confirmation page and put in my card info it didn't show the price of the seats I'd been offered... so I have two tickets right at the back (not even given seat numbers yet) for £685. I cannot afford these at all

This site is utterly disgraceful. My mother purchased Bruno Mars tickets for myself and three sisters, 4 tickets in total cost £735. Face value would have been £400- my OAP mother was utterly scammed by this despicable website. I literally feel sick to my stomach.

Like others I have been ripped by this company. I have rang consumer affairs and my bank and looked at all the reviews all saying " Don't use this company " so why are they still allowed to operate, the CEO should be locked away. This is theft at its best!

I have read a number of reviews with all the same problems. I too have been conned by paying exuberant fees. Not realizing that this was a resale site, I eagerly purchased tickets for village people only to be stung by paying double the amount. I have now listed these tickets for sale on Viagogo, hoping that I can recoup some of my costs. I need to ask questions: when will I have to pay for these tickets? As I have relisted them to sell, when will I receive payment, if sold. Questions that I cannot find answers to. A hotline number would be most beneficial. Afterthought, I should have checked these reviews first.

They basically stole my money! I didn't get what i paid for. I paid for golden tickets and 2 weeks before the concert they told me they can only get me general tickets (because it's no longer available?!). This was so unfair and the customer service was horrible (only emails no phone, no prompt responses too). Even their replies were just some copy paste text that they kept repeating. I had to accept the general tickets (while i paid more for golden) or else i won't be able to attend the concert! They ruined my excitement for this concert, i'm never dealing with you again viagogo and im telling all my friends not to!

I'm a pensioner wanting to take my grandkids to a gospel concert. I somehow found myself on their site - time was running out to buy the last tickets - it said - telling me there were only 10 left. I shelled out almost £500 thinking that at least I'd managed to get in in time - though concerned about how much I'd spent. Turns out there are still dozens of tickets left - at only £30 each. Having contacted them they pointed out the small print on the site. Yes it's there. In SMALL PRINT! I now can't afford anything else for them at Christmas and am absolutely heartbroken at the total con. And of course now wondering if the tickets will actually arrive for the concert, having read other reviews. What a mess. What a con.

Be very wary of this website. I would not trust Viagogo and will never purchase tickets though them again. I bought two tickets to the Ben Harper show in Madrid. The face value of the tickets should have been 35euros. When the final transaction went through I was charged 169 euros. They claim that these are fees which are clearly stipulated with purchase which is not true at all. There is absolutely no way to get a hold of them as their website runs you around to frequently asked questions and always states no refunds given. This is obviously something they are aware of as they are clearly ripping people off. DO NOT BUY FROM THEM!