Viagogo

I used viagogo to purchase tickets without reading any reviews. I then read the reviews here and became very anxious. The e tickets came through but were in Row S instead of Row R as I had ordered. I wasn't worried about being one row behind but the discrepancy worried me in case it was a sign of the tickets being dodgy. I used Live Chat a few times and they were really friendly and reassuring. I was still nervous when I got to the venue but only because of all the negative reviews I had read. As it happened, we sailed through the gates and happily took our seats in Row S.

Thank You viagogo for this platform! Managed to purchased the standing pen tix and the tix is LEGIT! Even tho the price is slightly higher but it was definitely worth it!
Big thanks! Cheers and Keep up the awesome work Viagogo & Team!

Please do not buy tickets from Viagogo!

I bought Taylor Swift's Era's Tour in Singapore (9 March) tickets for 4 pax back in July 2023. We have waited since 1-2 weeks before the concert date and tickets were not released yet. We got only to receive email few days prior to the concert date that the 'seller is not able to provide the tickets that you originally purchased' and recommended us to replace our seats to alternative ones they recommended which located near to backstage, while our initial order was actually at row 642 where you still can see the whole stage.

I tried calling them but the number is NOT active, then contact them via live chat. The person on live chat told us the same. Since we still wanted to watch the concert, we decided to choose alternative seat though we had to sacrifice the stage view. And GUESS WHAT? TICKETS CAN BE DOWNLOADED STRAIGHTAWAY.

I don't know how viagogo got and sell our tickets, but offering us to replace to their recommended alternative seat when we have already purchased the seat with a view we wanted is a total scam. How can you have the audacity to claim that the 'seller' wasnt able to provide the tickets as per customer request, knowing that we have spent so much on the tickets? We could have received the tickets with the seat we wanted by now. I will never use nor recommend Viagogo anymore.

After purchasing tickets to Eras tour in Poland, I started reading the reviews. I contacted customer service and used the chat feature. Silvio typed "but keep in mind that in a possible case, all our entries are delivered on time and in the same way". If something happened, "I would be offered 2 options tickets at the same price or a refund". I then asked about if tickets were not available and there was no response from Silvio. These tickets are a graduation gift for our daughter. I will be cancelling my order and would like to have some transparency in the orders and their fulfillment. I am beyond concerned that our concert might get ruined for an artist that she loves and we would be in another country. I will be paying more attention to reviews in the future instead of seeing the price (which is higher than the ticket price but not outrageous). I just want some reassurances that our tickets will be delivered versus now reading some of the reviews and panicking. My fault for not reading before and if other people have had good experiences with this company then I am glad that you have had them.

Do not buy ticket from Viagogo! These guys are scam artist! Shame on you!
It is illegal to facilitate and assist scamming other people! Shame on you!

My wife bought 2024 australian open finals tickets from Viagog without checking with me and paid $6,900 A$ for 2 tickets Women final and 2700 Euros for 2 men final!
We flew to Melbourne this week and find out you can buy tickets for 500 to 700 A$ each for the same event!
Yesterday at women's final ran into another couple came Florida with exact same experience! They sat next to us and paid thousands for their tickets.

Earlier this week we wanted to sell her tickets to recover some of losses! After we filled out the sell section in Viagogo, it asked us to put our asking price so we put 6000 A$ for tickets that we paid 6,900 AD! You know what Viagogo said, our asking price is too high! We should be asking for 400 to 1500 A$! If they knew this why scammed us in the first place!
Shame on you Viagogo!

This is a borderline "day light robbery" site. Here you will find all possible (and latest) digital tricks to deprive you from your money. From reselling price going to 200%-400% of original price, to various dubious fees that only optimizing revenue of this pirate site. Customer service is only "smoke screening" these "digital gangsters", targeting older (but also naive younger) customers. Disgusting business model - and shame this is allowed

Bought overpriced tickets from them only for the event to be postponed then cancelled. I provided evidence of the cancellation from the venue but still, 6 weeks later, they're denying that it's been cancelled, instead just sending me standard useless emails, despite 4 phone calls with their customer 'disservice' dept. The venue won't contact them directly as they are a reseller. Very poor.

Tickets paid. Confirmation states electronic tickets not to be delivered until the week before the concert. (2&1/2 months after purchase)
The seating area east and west does not coincide with the sections in the seating map.
Do they really have the tickets to sell or are they speculating? Legal notice indicates a Geneva company address.
Claim they do not refund but only offer to resell the apparently nonexistent tickets purchased for sale to another..

So sad when I saw the review of the worst platform, just settle the issues for the customer,not let us pay for nothing(if have ticket that different kes), then after success purchase，platform say we need to sell for next customer?please take action, we no spending few dollars right?

I bought a ticket from this website and it was fraudulent. They don't return my calls or reply to my messages. Stay away

I spent over $200 for a single Queen concert ticket online from Viagogo. When I arrived at the concert I was denied entrance and my ticket voided. The 1st thing the box office said is, did you get it from Viagogo? I had no idea about their horrible reputation. It baffles me how the company is still in business and they are able to keep the website up. That was the 1st and last time I will ever purchase anything from Viagogo. People be warned you're taking a huge risk purchasing tickets from Viagogo!

I bought two football tickets, they issued E-tickets, but when we went to the venue, ticket controllers said the QR are completely in wrong format and same sits are sold many times. I tried to call them no answer.
Tickets controller told us they see many people in each match buying these fake tickets.
I had to cancel my CC just in case they take more money from my account

I recently bought tickets to see Andrea Boccelli on Ticketmaster. It turns out that were resale tickets from Viagogo. The concert was scheduled for December 6 but was cancelled after waiting 3 hours for him to come out. We were told he was ill and couldnt perform. I am from Canada. My husband and I came all the way from Canada to see him and spent over 3000. To stay in a hotel, gas, parking, Ubers etc. I can not come back now that they have decided to reschedule the event for December 20. This company is saying too bad resell your tickets at a loss but there is no guarantee the tickets will sell. That is disgusting. Beware when yo call in they wont even let you speak to a supervisor. What a disappointment. My husband and I are out almost 4000 with the tickets.

Viagogo claimed the seats I was buying were "Close to the stage" - row 6 in fact! Turns out they were in the highest section in the very back row on the side... No seat could have been further from the stage. They also made no mention of the 180 EURO "service charge" on top of the ticket price until after they charged my credit card. As for the ticket price itself - it ended up being 10 times the face value of the ticket! Viagogo has perfectly combined their false and misleading selling statements with 'urgency marketing' to hook you in and then exploit you. Recommend to stay away!

I am beyond frustrated with this company. First I was gouged on the price, but didn't know that till later. When my event was cancelled 3 times I asked for a refund. Well, forget that! I was told I could sell my tickets but good luck finding an area in their website to do that! I've asked for help multiple times, but of course, I've gotten none. If I could get to everyone trying to buy tickets on this disreputable website I would. If the company would just respond! I'm in the US and a company like this with such poor customer support would be out of business in no time! They offered me an opportunity to rate my recent experience. Too bad there's no black stars to do this! Buyer beware! Go someplace else!

This is a totally fraudulent site. They resell the same tickets multiple times, so when you get to the venue, your seats are already taken. Don't buy from here!

It's a total scam, we bought 4 tickets for Harry Style Mexico 6 months ago and they didn't deliver the tickets.
We already call them several times and nobody answers us or gives a solution.
They practically stole our money.

There is a reason this company is rated 1 star, honestly worst ticket sellers I have dealt with. Do not buy tickets from this company, they will take no accountability once they have your money.

My tickets arrived later that advertised by 3 days which ended up costing me way more in travel arrangements as I had to be home to sign for them and could not cancel my pre-arrangements. The ticket was not the same ticket as advertised, but they said it's an equivalent ticket so it does not matter. They lied about the face value of my ticket and refused to give me a refund. Customer service do not care and only give you scripted responses. Be warned tickets could arrive as late as on the day of the event and it may not be the same seating on the ticket you ordered, as long as they see it as equivalent they will not refund you. Never buying tickets from this company again and I will warn everyone I know about the bad experience I had with them.

Shady scammers.
Before purchasing tickets make sure to research ticket prices as they "reserve the right to sell tickets above face value" which resulted in me unawarely spending 242% more per ticket than retail price.

Disgusting.

Blink 182 - Prague
We have received emails that the concert has been postponed and wait for update. My friend who bought their tickets outside of viagogo received no such information. I called the venue and they said everything is going according to schedule. What probably has happened is that they sold duplicate tickets and were hoping that some people may not show up thinking the show is off. We still got our tickets but we will have to be there early to go in before someone else scans the same ticket.

Unbelievable that i wasnt able to cancel my ticket even though it took days to show up in my account

Once you pay for your tickets you cannot download them. You will receive an email that the purchase is confirmed and that the tickets are available 3 days before the event. On top of the ticket price they charge taxes and in my case a Euro 300.- service fee which was not indicated during the purchase.
Don't use the viagogo platform. Buy your tickets from your local ticket provider! They make the website look real but it is a scam! BE CAREFUL. You cannot resell your tickets because you cannot download them in the first place.

Purchased 2 tickets for Lady Gaga and Tony Bennett, costing £290.00!. The show was cancelled! Viagogo refuse to give a refund. Very rude customer service team who advised several times that a manager would call me back... but no one ever did!