Viagogo

I spent over £100 on tickets for a baseball game in Phoenix which Viagogo advertised as starting at 7.20pm. The day after I bought the tickets I found out that the game actually started at 12.30pm. My flight got me in at 12 noon so I could not possibly get there on time. I tried every way to contact Viagogo for a refund but no customer service was available. I feel conned and would say to anyone "Buyer Beware".

Booked and paid for soccer tickets.
When we arrived at stadium we went to ticket pick up and after a few minutes they handed over our tickets.
No worries with the purchase of tickets, just our Spanish is lacking, big time when
Trying to explain we had already purchased tickets and we wanted to just pick the tickets up.

My wife bought Cold Play tickets for June 12th in Zurich from Viagogo. Unfortunately she picked the first result that was returned on Google when she searched for tickets without checking any other providers.

We paid 460 francs for 2 tickets. The face value on the tickets is 126.75 or 254 frabncs for 2 tickets. Viagogo charged over 200 francs extra on top of the face value - almost double the cost of the tickets!

It was very disappointing when we realised that our friends that had bought from honest trustworthy providers had paid nearly half the price we had for the exact same tickets.

My advice is to avoid this provider - what they are doing is legal (I presume) but their model seems to focus on charging ridiculous charges and inflated prices and hope that they manage to catch some unsuspecting people who don't know to compare ticket prices.

I just brought tickets to Dixie Chicks and thought it odd when I could not search for actual seats to choose where we sit. Purchased tickets anyway then found out the official ticket seller was Ticketed not Viagogo even though they had on the page that they were. We overpaid $285 for an event that wasn't even sold out! Have been tying to contact them with no response and can not refund our tickets.

Can't stress enough that I would not use this service. My friend and I purchased tickets to the baseball in Tokyo with them. They 100% guarantee their service and yet we were not allowed to amend the delivery address as promised, within 24 hours of buying them! We contacted them numerous times to find a solution to no avail. We were left out of pocket $110 AUD each and missed out on an experience we were really look forward to on our holiday. Will not be using them again nor recommending them to anyone. Wouldn't wish them and their terrible customer service on my worst enemy to be honest.

Do NOT fall for it! Got all the way to a U2 concert with my "valid tickets" and turns out they were not legit. No # to call, no way to resolve. I was scammed and will dispute my credit card. But learn from MY mistake! Do NOT use this fake company!

Absolute scammers Do Not use this site!
They show you a price, until you enter you credit card info and change you 50% extra for costs. But they inform you about those costs only after you paid.
SCAM!

I was in a lot of discomfort, because I travelled with with my father but the fact that you delivered the tickets to the hotel and even let me know about it reduced my pressure before the trip, so thank you a lot

I did not received my tickets for an event and I was just told that they are not going to refund me anything. Despite charging £10 for delivery service, they use the cheapest ever courier. I was not able to reschedule a delivery later in the day or on a saturday to get to the event in time. I have been totally ripped off here. Please DO NOT USE: it's dangerous, unrealiable and unprofessional

So the tickets were a bit too expensive but i cant complain because i bought them a week before the event and they were sold out on other sites. The only thing i didnt like was that i got my tickets a few hours before the event so i was kind of stressed but eventually i got them and they were fine.

Went to see Netherlands v. Spain at Amsterdam ArenA and bought tickets about 2 days before the event while we were already in the Netherlands, using a US credit card. I was able to print the tickets myself and everything went off without a hitch, but it would have been nice to know exactly where in the section we would be sitting (smack in the middle of the very last row of section 405) before buying the tickets. Still, it was nice to be able to get in to see the game.

Do not buy of this site. Bought tickets for £296. Face value £105. They even added on an £80 booking fee. They do not send you out tickets till the week of the event so you don't know this on booking. Would never use again!

Totally ripped off by viagogo was sold tickets to a concert that had already started! Be careful of the ridiculous booking fee, the extra VAT & handling fee all of which will be added after you commit to buy. £113.49 on tickets that were sent at 7:51pm the concert started at 6:30pm, I e-mailed the company apparently I had plenty of time to get there. Even tho I live 150 miles away my own fault for not having a time travelling machine! Viagogo rip off merchants!

Didnt realise it was a resale site. Paid a fortune for the tickets. Not realising that that they were resale with the wrong name on. Paid a fortune in booking fees. Could get them cheaper from genuine site. Absolutely gutted. Should of looked around. Lesson learnt the hard way.

Bought 2 x Adele tickets for Sydney Australia. Paid 2 x face value but could not get them anywhere else. We were seated 20m from the stage with unobstructed views and dancing room. Talked to others around us they had either bought on other websites at similar prices to us or pre-sale access through American express at face value. I thought the ticket aqusition process was excellent, tracking and web based assistance if required. We were nervous but they arrived fine. We live in NZ. We have bought French tennis open tickets previously and also had the same experience. My advice is that it is safe, but you pay lots more. If you want it... you pay, but you get it!

Bought 3 tickets for the first time which had so many added on fees per ticket costing nearly £400 for the furthest seats possible with rubbish view. Sold the tickets for much less, the site told me id get paper tickets first and id have to wait to post them to the buyer. The site then cancelled my sale and took £60 more from my account. Then told me i had e-tickets. I then tried to re sell the tickets. The event has passed and iv had no money back for my sale. Literally lost £450... they are theives - never book from them. I had the most worst unexpected experience with them. Please dont use them - disgusting!

Purchased Stevie Wonder tickets three months in advance. Told they were no longer available 72hrs before the concert. But what's this? Stevie Wonder tickets still available on the viagogo website at twice the price. An absolute rip off. Steer clear...

We bought two tickets of NOS Lisboa four months ago, yesterday we came to the festival and our tickets were fake. A lot of people have fake tickets too, the police said there was at least 15.000 fake tickets. This is a shame and it is unbelievable

Paid a large amount of money for tickets that were not mailed, had to be waiting at a restaurant for 3 hours to receive incorrect tickets. Not a reliable website at all. I had the worst experience and rip off!

Tickets not as described. Paid £588 for 2 X gold circle early entry tickets for Depeche Mode London. Have it confirmed in writing (in a email) that the tickets I bought were gold circle. When tickets arrived they only said gold circle not early entry. Contacted Viagogo again by telephone within 72hrs before the concert (the call is disconnected if you try earlier than this) and was reassured these were the correct early entry tickets. Well of course they weren't early entry at all just as I feared which was confirmed at the venue. I have requested a refund, but so far Viagogo have failed to respond. I have had emails from them since advertising more tickets for sale and a £50 voucher to spend with them, but nothing relating to my complaint or regarding the refund request. If you look on the facebook page Victims of Viagogo you'll see just how bad Viagogo are.

Viagogo pressures you into buying tickets by making it seem like more people are buying tickets rapidly and that tickets will run out. They offer no return policy. When you purchase tickets they take your money right then but you do not get tickets until 3 days prior to the event, but when you sell tickets you do not get paid until 5-8 days after the event. Worst company.

I recently made a concert ticket purchase from this website. I cancelled as soon as I realized the cost of a ridiculous finding fee (more than half the cost of the ticket), I cancelled. I only saw the finding fee at the end of the transaction a screen away from finalizing. Low and behold, they processed the purchase anyway, in spite of me pressing cancel. Now I can't even find a way to dispute the error. It's as if, I'm locked out the site to go in to inquire or make a complaint. It's showing no transaction history. I did get an email of the ticket. Now I have to figure out if it's legit. Has anyone ever made a purchase from this site. Viagogo.com?

I sold one Coachella pass on this site and it was one of the most difficult processes I have ever gone through. I was attempting to ship my pass and ran into a shipping label issue where it was unavailable because of the buyer changing the address. It took 2 days to solve the issue and after that, I had to create my own shipping label. I sent it and then was notified I shipped via the wrong courier but was never instructed or given any reason to believe USPS was not a viable option. Will definitely never sell on this site again.