Viagogo

I would actually rate it at zero stars. Basically in short got ripped off and couldn't get in touch with customer service by phone as friends couldn't either. I did the online deal and filled out information. I then received a call back and I was told viagogo is going to refund all my money from 2 tickets and plus extra compensation. Well I received half the refund of tickets with a small amount of compensation which was a voucher for viagogo. Again couldn't contact by phone. Contacted them by email again and i was receiving replies that didnt help the issue that I had with what I was told they were going to fulfill. I really was ignored about situation over and over, also no body would call me. I wasnt the only one that got ripped off. Myself and all I know will not use there site. They should be shutdown.

I bought online with Viagogo 3 tickets for a concert of Tribalistas (Marisa Monte) in Brussels on 6 November 2018. Viagogo charged me 463,74, whereas the tickets that I received had an indicated price of 63,22 each, making a sum of 189,66 for all the three tickets. Meaning that I paid 463,74 for tickets worth 189,66.

I am not going to express my feelings, nor to judge. Do it yourself with the facts exposed here.

I purchased a world cup ticket which arrived over a week after the game and even though the tracking number says it they insist it arrived in time. I lost airline tickets because without my ticket I couldn't get into Russia. I had to open a dispute with my credit card.

Bought tickets for Coldplay on 13/8 at Wembley stadium. Every bit of communication said tickets were for 13/8. Not till we got to turnstiles did we notice tickets were for 20/8. Called viagogo and even though they had confirmed they had tickets for 13/8 they could not and did not email them to us. Got our money for tickets back but not train fare, hotels etc. Will never use again. Absolutely useless.

I purchased three tickets to Elton John from Viagogo and they duplicated the purchase and charged me for six tickets. The scam they operate is to advise you to re sell the extra tickets via their site. The hitch is after they scam you cannot access their site.

Be warned do not buy any tickets from these crooks

Piad for tickets months in advance and they still failed to deliver them on time for the event (even though the event was not sold out) - the most frustrating and disappointing experience! Don't use this platform.

This company only exists to rip your money out of your pocket. STAY AWAY.

Overpriced bull$#*!. Their only purpose is to steal money from ticketbuyers though their search on google. I hope they face prison sentences.

A complete scam! Bought tickets from them online for an event at La Scala Milan. Approved the ticket price but no break-up provided, just general comments stating VAT and delivery charges as add-ons. Value of tickets received now reflect just a third of the price we paid, with a huge mark-up for booking fee! Viagogo is clearly in the business of lining their pockets at the customer's expense! And their customer service trots out standard statements to refer to sections of their site which do not exist! AVOID THEM AT ALL COSTS.

I tried to list two world cup tickets last summer, but they never activated the listing. But, three months later, I found out they charged $40 for each listing attempt. I disputed through the credit card company, but they claim my tickets weresold on their site and I falied to deliver, which of course was a lie. My tickets never appeared on their site, because they were never activated. How could they be sold? I don't know how could they still remain in business.? Avoid at all cost. I used stubhub for both selling and buying tickets multiple times, never had problem. Viagogo is run by crooks, period.

If there was a 0 star I would give it; I bought champions league ticket match between Galatasaray vs PSG in Istanbul in the group stage. My main purpose of traveling was watching the match. I paid the airplanes and hotel reservation and transfer and was very excited to watch but at the stadium I was shocked when the ticket box office said to me and my friends that Viagogo is illegal in Turkey?! How come you sell tickets for a match in Turkey and they consider you illegal there. I called the website and told them the case and they said sorry no refund it's not our fault. Don't advise anyone to buy from them. I don't recommend this website

Stay away from this company, They will take your money for fake tickets, than refuse to list them, because they are fake. And than refuse to refund your money. I only wish it was American so I could sue

I was trying to sell the tickets to the show I could not attend by a face value price. After I advertised the tickets I didn't have any option to modify or cancel my listing. It happened that my tickets got sold privately and I still couldn't do anything with my listing. The next morning I got an email from viagogo that my tickets got provisionally sold. At that point I was emailing them and trying to call but the system didn't let me through! I couldn't do anything to cancel the listing! And now I'm charged for not providing the tickets! There is no way to speak to a real person in this horrible company!
Never again!

Viagogo are a pack of bastards.
My wife purchased 3 tickets months ago, and now today, just days before the concert, no tickets are now available. How can that be when they are guaranteed.
We are so disappointed as we have done $664 and now no tickets are available.

My wife accidentally got to this website instead of the official website. The website made us feel there were no more tickets available and charged us 3 times as much. Also, they don't guarantee a specific ticket, but just an area as they don't have the tickets yet. I went to the official site and got official tickets for 1/3 of the price.

Do not use this site. It is a huge scam. Next step is BBB.

Best,
Lance

We bought 3 tickets for Disney on ice in singapore, we payed 350$ for the 3 tickets and we received tickets worth 40$. When we were buying the tickets we didnt even realize that we were using viagogo. The website look exactly like the sports hub in singapore and was the first link on google. So its a big scam and a rip-off. Be careful. Dont use them and they should be reported but there is not even a number to call for client service or email or anyone to talk to.

Viagogo is the worst vendor I have ever
Viagogo is the worst vendor I have ever dealt with. I bought tickets to a Michael buble concert and selected a wheelchair only option by mistake. They put a high press count down timer on the screen and you do not have time to read all the fine print details. I disputed the charge as I see their website as fraudulent. My credit card company agreed Barclay carnival MasterCard and gave me immediate refund. After investigation they now say viagogo is a third party vendor and they have no recourse and I am liable for the $164. For nothing. Viagogo said don't worry you can sell them on our web site you have a month. They found out I disputed the charge and prevented me from selling the tickets. F- you viagogo and Barclay I will never use both of you again!

Never purchase anything from this site, I purchased tickets that were over priced and they were tickets that didn't work once we were at our concert. I have had major issues trying to contact the company. Never Never use this company

We ordered tickets in November 2016 and paid in full for Little mix. The event was on Friday 20th October 2017. Viagogo customer service told me up until the Friday morning of the event that my tickets would arrive before the show by eticket. When I said that I could not wait any longer, they said that tickets were not available and had sold out. They could only provide a refund. As you can imagine, I was very unhappy as I wanted the tickets not a refund. I have received my refund, but will never deal with this company again. It seems to me that they are more like a bank earning lots of money in interest on people's money. I did not realise they are only a third party ticket seller and could not guarantee tickets would arrive.

Viagogo was the first site that popped up when I went to search for rugby tickets. The website made it out to be as if all the tickets were nearly sold out which is completely untrue. Then they charged an exorbitant price with extra fees at the end of it. They made it unclear that the tickets were children's tickets which made them unusable. Then it has been extremely difficult to try and contact them to try and sort the issue.

If i could rate them negative i would. Bought tickets for Adele's final concert but could not go. Tried to resale through the site weeks before the event just for my tix to arrive at my house a week before the event? Mind you i live in california and was wondering why did they even send them. Found out i paid 4 times the face value! Still, was sent an email a day later saying i could send them back no charge and i could relist on the site. I hit the link to start the process just to see that the date is too near to resale the tix. I bought 2. I'm down nearly $1000 after this whole experience. NO ONE to talk to live. It's all down through preselected email q and a which never really address your issue. HORRIBLE SITE! HORRIBLE COMPANY! I wish i had done more research on them before i spent money.

I bought a ticket for 226 euro which I never received and the worst part is that I missed the event.
Terrible customer care (N)...
I would never recommend this page to anyone, the only thing I would say is log out from this page and never visit it again.

We thought we were buying Kenny Chesney tickets from the venue directly but instead it was from Viagogo. They were terrible to deal with. Finally on the morning of the show, after many attempts to contact them, we were told that the seller couldn't produce the tickets. We spent almost 600 for floor tickets and were offered lawn seats plus 30 for our troubles. We finally traded our 600 for 2 tickets in the pavilion but a long way from the floor. If you see the name Viagogo you would have a better experience putting a match to your money. Only wish I could give the a 0 rating.

I bought 5 rugby international tickets and paid 865 pounds, I ended up with 5 tickets with a face value of 85 pounds with the remainder of the cost being fees and the inflated ticket price which I were told was 127 pounds
This company stinks and robs real fans of the sport or music.
A bunch of scumbags.