Viagogo

I bought two tickets to the sydney Justin Bieber show for $150 each to only find out when we got there that the seats were the worst and furthest away and that the people sitting next to us had only paid $80 each for their seats. Along with this rip off the booking fee was also $80. And for what exactly?!?

The site does not make it clear that the face value price is also shown - I was charged 450 pounds more than the tickets are actually worth - with a limited time period to actually buy the tickets you are under pressure and feel obliged to buy the tickets before they run out. My response was that on a Mobile device it is not as clear that there is a blue button for more information which states that the face value is a lot cheaper. When re-enlisting they take most of the money themselves as a sellers fee so youre in a lose lose situation. You also need to have proof of purchase but can only do this on a non-mobile device, which I do not have! When asked if there was anything I could do as I purchased from their website and they had my details of purchase they said no sorry this isnt what you want to hear! I am no longer going to the event and have wasted 600 pounds

I paid for BlueJays tickets and they accepted payment but did not provide the tickets. There is no one to talk to and the email customer support gives you automated responses. No way to request refund and not way to get the tickets I paid for online.

Bought tickets in October went through to try and get in and tickets had been cancelled as they are not allowed to buy as not official seller... had to buy new tickets with crap view... we were one oh hundreds in the same boat... avoid like the plague

Ripoff merchants
£657 for 2 Peter Kay tickets outrageous.
Case ID: ******* and Case ID: *******
Viagogo should refund money due to this legislation http://www.legislation.gov.uk/ukpga/2015/15/section/90

Ordered tickets through a Facebook page link to their website. Their service was overpriced - double the regular ticket office. Tickets were readily available at the regular table cost office. I, not knowing otherwise ordered tickets through Viagogo and paid double their worth. The website falsley advertised the tickets as being so close to sold out where this was a complete lie. Do not use this service. I have a bitter taste in my mouth a week after the event.

Tried to get tickets for the Adele Auckland show for the Saturday or Sunday night. Absolute fail!.
Do Not trust this site. My friends and I (5 of us) read the reviews after purchasing the tickets from Viagogo. We are currently trying to get the money to cancel and not go through from the bank.
NZ media is all over this!
I repeat DO NOT TRUST!

Bought tickets to Andrea Bocelli concert. The company charged me 448.28 Euros per ticket plus tax and service fee. When I received the tickets, they had a face value of 97.99 Euros per ticket. The company has since refused a refund and keeps insisting that I should re-list the tickets on their site so as to perpetuate the scam which I wouldn't wish on anyone. AVOID! This company at all costs. DO NOT fall for the scam and their business practices that violate consumer rights. I am yet to get a solution regarding the refund because they keep telling me the same thing using different verbiage. I have since reported them to the better business bureau and I'm yet to get a resolution.

I bought tickets for a Real Madrid bs Malaga game. I received an email saying I would pick up the tickets the day of the game at a nearby hotel. The hotel was easy to find, close to the stadium and very clearly marked with where to go to pick up the tickets. Once in the hotel, the Viagogo staff was extremely helpful and was able to pick up the tickets with very little wait. The drop off process (I was buying someone's seats who had season tickets) was quick and easy. I would definitely buy tickets through Viagogo again.

I paid the highest price for what I expected to be the best seats for the Sukhishvili National Georgian Ballet performance. Got the tickets, and the company's charges were more than the cost of tickets themselves. And the seats turned out to be the worst seats in theater - the furthest row away from the stage and in the corner. Never using this company again and will advise everyone I know to stay away. I hope they don't stay in business much longer.

We bought tickets to travel from NZ to Australia to see Taylor Swift. Paid AUD$298.00 per ticket to sit in the front rows. On arrival found we were sitting 1/2 was back in the stadium and could hardly see Taylor. The tickets were emailed to us two days before leaving and now see on the ticket that they were only worth AUD$169. This company is a scam.

Wow. I have just read the reviews below and they seem to mirror my story. Cant believe them. I would have sworn I was paying $400 for four tickets to Lorde but when the fee was processed they ended up charging $630 for the four tickets. I rang them and they refused to do anything about it - no refunds, no compensation whatsoever. Do not fall into this trap! If you are sensible enough to be here checking them out then you will no doubt be sensible enough to not purchase.

Tickets are a gift for my daughter's 18th birthday - I'm hoping like heck that they are valid at the door! We paid more than 3 times the ticket value for %ç*" placement and absolutely no help from customer service - apparently they examined the tickets are are so happy to tell me they are what I paid for. Feeling completely ripped off!

Don't ever do any business with Viagogo! I paid $328 for two two-day tickets to the Kentucky Derby and Oaks and only got tickets to the Oaks. I called four times to tell them I didn't get the tickets to the Derby. Finally gave up and bought tickets from Churchill Downs. The email I got from VIagogo said if the tickets didn't come I would get a refund. That is a JOKE. They kept saying I got my tickets.

They will try as hard as possible to conceal the final price.

During all the steps of the booking process they will show you the ticket price and then in a greyed out font "plus booking fees and VAT".

Only in the last step will they reveal the final inflated (+40%) price but then this time followed by another more colorful box stating the initial price again.

The design of the site was carefully crafted as to make the user not notice the inflated price until he got the e-mail about the order being done in his e-mail box. It's pure dishonesty.

They then of course refuse to return money for the paid ticket.

The sale of tickets is deceptive. It was not until the end of a long ordering process online that it was revealed that the tickets I was buying were for standing room, and I did not see that information when I entered "purchase." There was no service when I learned of the situation. There is no way to telephone Viagogo. By email, they advised me that there is nothing they could do to change my tickets. They offered to resell the tickets but that never happened.

We bought 7 tickets for the Bundesliga match Bayern Munich against Borussia Dortmund that was played on April 8,2017 in the Allianz Arena in Munich. We clicked on Category 1 tickets, clicked on a GUARANTEED section of the seating charts, payed 13 times face-value of the tickets, but received seats in the second to last row of the upper bowl in the stadium. Typical bait and switch technique. In addition, tickets were sent last minute to our hotel in Munich, so even though we had bought airfare and hotel stay, we did not know until the day before the event if the tickets will be received. There is no way to get in touch with this company (no customer service email or phone number), the worst experience ever! Stay away from them, they need to go out of business!

I got tickets to the eagles in Tampa, they took days to deliver them. Went to the event they would not horror them and said they were not real. I ended buying tickets from the event at a much higher price.

Don't ever use them they are a scam.

I saw £28 as a ticket and it stated a child ticket. I was charged £40 but it was a ticket for someone else in another name for £10! Luckily I changed my ticket thanks to a nice and helpful employee of Viagogo face to face at their office at the 02.

Bought overpriced tickets from a fictitious "re-seller" 4 days before the event, we were told he wasn't able to ship tickets, and were offered alternate download tickets. We paid more than double face value, and almost 200 for shipping and taxes. No refund of the tickets and 200 for shipping downloaded replacement tickets turned into "commission"

I assumed that U2s concert in Santiago, Chile in October 2017 would be a sell out in minutes and not having a Chilean ID to purchase tickets online, I looked for people selling general pre-sale tickets on other sites. I found viagogo for the first time and entered the concert name and venue and that I wanted two tickets. The price of $149,000peso came up but didn't say it was for one or two tickets anywhere so I assumed it was for two. I thought that was quite fair converting to my NZ dollars so proceeded to the checkout. Right up until I hit the purchase button it said my total purchase price was $149,000peso, but as soon as I clicked purchase there were all these other extra costs. I ended up paying $1280 NZ dollars for tickets that should have cost $335.00. Please somebody take this arsehole to court. I feel totally defrauded of hundreds of dollars I never agreed to pay.

The best place to deal with for tickets I just bought tickets and they send the tickets on time in to my home as they told me in the email,, really looking forward to deal with this great site all time

We ordered 8 tickets for the Benfica match. Three days before the match we would receive the tickets by mail. We went to Lisbon and still promised us the tickets to be send to our Lisbon address. A day before the match they cancelled the tickets. Can you believe it. Still in shock! This company should be banned. In Holland me and my mates put bad reviews in on the website Trustpilot and straight after these reviews they put anonymous positive reviews. Please be warned!