Viagogo

Simple, I purchased tickets for Top Ranked boxing at Madison Square Garden and they sent me a fake ticket. This is a fake company period. If you use you will lose your money. Read the other reviews. You've been warned.

This is NOT a trusted site. Look at all of the reviews! There's even a petition on Facebook which is being sent to the Swiss Embassy for Victims of Viagogo.
Please buy your tickets straight from the venue or the ticket outlets the venue accepts. This is one of the worst, badly run business's I have ever come across. They must spend more money paying to be on the top links on Google than they make in sales. Disgusting way to run a business. What they fail to realise is that they're playing with peoples dreams. People who save to see their idol. Mums and dads making their child's dream come true and so on.
If they were in the UK they'd be shut down immediately, having as many bad reviews as they have

My own fault for not looking at reviews. But hopefully someone else will avoid making the same mistake.

The tickets I was sold are invalid. The stadium confirmed these will not work, so had to then go directly to the official vendor (which is what I should've done in the first place).

To top that off, the initial charge to my credit card went up by 1.5 times the next morning, had to quickly cancel the credit card (which cost me yet again).

Overall, I'm surprised this site can still legally operate, I hope it gets shut down and the owners are dealt with as appropriate.

This company, apparently located in Europe, is terrible and a rip off. Do not use them! I bought 2 tickets in advance (6 months) and only 24 hours before the show did I find out I had actual seats. The seat location was terrible. I paid 4 times more than what they are selling for now. It took 10 phone calls, tons of email, to get any assistance. The people you deal with are no doubt in Europe. They are trained to not give you a straight answer and will put you off saying wait another day. I have learned my lesson never never to use this lousy ticket service again.

As everyone else has said - RIP OFF. HUGE hidden charges, not upfront at time or agreeing to buy tickets also not sure tickets exist.

Has anyone managed to get their money back... I am trying! Any consumer companies can help? Money via bank account so can't go through credit card. #angry

After fighting with them for two and half years to get refund of £176 and being ignored we are now bluntly told we can't get money back even though the show was cancelled. Every other review says the same thing. Someone is a millionaire by stealing money from so many people.

Viagogo has no scruples selling tickets for a show several hundred percent above the true ticket price. To add insult to injury they then rip you off further by charging an enormous "booking fee" and "delivery charge" (without forewarning you about these charges!), for the privilege of emailing the hugely overpriced "tickets". The ticket arrived by email without my name on it and that's when I smelt a rat and went online to see how ripped off I was from reading other reviews! An utter disgrace that people can operate a "business" like this!

Complete fraud. I bought tickets in belief I was buying premium seats at the Royal Albert Hall, to receive them showing the original ticket price was less than half what I had been charged. Fee if £74, plus numerous others fees and additions, for what exactly. They give you false impression tickets will sell out there and then. Complete con, no stars let alone 1

Bought tickets for State of Origin Game One. Site all seemed very legit. Travelled to Aussie and was refused entry to the game. Tickets had been sold three times! Tried contacting Viagogo... no luck... an absolute scam! Beware!

Wish I had seen reviews before using viagogo. Sounded ok so purchased 2 tickets. Paid £156 and when they arrived they were £63 for inferior seats. No explanation. For charges When I complained by email because hopeless trying to speak with anyone was told no refunds but. They would resell tickets -and charge me a large fee no doubt. Think their service is appalling - how in the world do they stay in business with such bad reviews. Sally

Bought two tickets to the French Open in Paris, at a very marked up price, two months ago from Viagogo. Received an email inviting me to download my tickets. Noticed they had someone else's names on them. Contacted Viagogo and was told they "would take care of it". Sent me another invitation to download tickets. Same misinformation on tickets. Went to Viagogo website to find out why, and read that incorrect names wouldn't matter at venue. Not true! My son and I were refused entrance and I am out $750! Roland Garros told us they would be initiating a class action lawsuit so this doesn't happen again. Too late for us, unfortunately.

Bought 2 tickets for Porto vs Sporting Lisbon for 4th March. The date changed so not possible to attend (so tickets no longer as advertised). All customer service can say is 'no refund' and when you have a legal case and quote their own T&Cs they disappear.

Rip off merchants - do not use

Absolute crooks. Avoid. Viagogo refuse to refund me for tickets to see Dionne Warwick in Newcastle from June 2022, 9 months ago. Concert was cancelled as Dionne was ill then she returned to the States. Viagogo claim the concert has been postponed but there's no evidence anywhere of this. So they won't return my money. The call centre staff barely speak comprehensible English and instruct the customer to write in the complaint. The automated reply then says the same inaccurate statement of postponement. Consider the thousands of Viagogo customers they are doing this to and you realise the enormous scale of fraudulent retention of customer's money. No-one enjoys being robbed and this dishonest company's stealing our money after purchasing in good faith.

I would never purchase tickets through this merchant. Your credit card is charged immediately and the products will not be delivered until three days before the event. That timespan can have many consequences to the buyer if items are not delivered as expected.

How they behave:
1. They don't tell you conditions of tickets. (ie. Youth pass!)
2. They don't tell you what their fees are above what is quoted.
3. They don't check that tickets they are on-selling are real.
4. They don't give any way of contacting them.
5. Their website uses pressure tactics (tickets being sold before your eyes, so many people looking, reserved sale available for just 9 minutes) - very dishonest

The banks say:
1. Cannot reverse the transaction
2. You must contact them and ask for refund from their cheating (and of course, you can't)
3. Banks find no illegal behaviour
4. Bank advised in my case that I should have seen the "Ad" sign, which means is an advertisement rather than the result of a google search
5. Viagogo are careful not to do anything illegal. (ie. They will bill you once only.)

Viagogo are legally compliant internet cheats. (~ 98% customer dissatisfaction rating)

Who will stop them?

Bought tickets for Peter Kay charity event thinking it was his show. Paid far more than face value this isn't to bad if money goes to charity but they then charged a booking fee of £ 60+ for tickets that should cost 28.00

So what is to be done about this web site I have bought tickets and wanted a refund within ten minutes of booking but they drag the e mails out and even credit card company won't step in so how do you get money back when the tickets for the concert are not even on sale yet. So no money has been outplayed on their part. Even Martin Lewis has no info either text me on *******8661 with solutions this cannot be left to keep happening

We're so devastated by this horrible experience. Went all the way to the arena. Stood in the long line in the cold. Only to find out at the security gate that someone had already used our Chris Rock tickets. I hope that a**hole dies a horrible death. It's just not right to put innocent people through this kind of devastating scam. We paid $440 for those tickets which was more than the actual ticket prices. But all sold out so we bought from viagogo without knowing our horrible fate. The worst website ever. I hope viagogo gets hacked and wiped off the face of the cyber planet.

Literally the most parasitic scammers legally allowed to sell tickets.

Won't respond to questions. Overcharge obscenely.

Instantly dispute any transaction you have made with them via your credit card service. Spread the word let's shut them down.

Just paid £98 for a ticket that should have cost £49. FInal prices are concealed until you have completed the transaction and in no way justified, and there is no cancellation. Better off taking your chances with a tout if you're absolutely stuck!

Can't believe they charged more than double the face value. Don't make it clear they are a reseller and don't show their charges up front. How do they manage to get so many tickets on the day of release? This practice should be made illegal. Unfair to true fans and is basically legal robbery. DON'T GO THERE!

My wife bought two tickets to Elton John. Didn't realise she was dealing with Viagogo. Rang them up and they did answer their phone. Said sorry, we can not give you your money back as the 'so called seller' has been paid. What a load a $#*!. Said we could re list our tickets so someone else could get ripped off and we would get paid 8 days 'after' the concert. What a total con job. $400 down the driain!

This company will tack on an extra 26$ at the very end of you purchase, during a 6 minute time limit, as a "service fee" for the "quality service they provide." They are just trying to get extra money out of you using psychology. There's no need to do that! They could add the price of whatever service that they charge in with the ticket instead of being shady conniving liars and fooling you into paying more than you agreed. $#*! them never using their site again don't make the same mistake. They are con artists stay away.