Viagogo

I could not buy armin van buren's concert tickets on time, so I decided to buy it through viagogo; I paid 400$ a month ago and till now i did not receive my tickets.And when I emailed Viagogo's customer service they replied that I should be more patient and in the end of the day "they are just middle men with no authority to send a certain ticket at a certain time". So my question is why does such website have full authority in paying the second party his money while lacking all authority in guaranteeing the first party to receive his consideration in return. I would not advice anyone to book via viagogo, its unbearably terrible.

2 weeks before start of the tournament still No refund (I have tried since January2021)... in fact tell me to re sell to a limited capacity game and possible quarantine... Oh and yes I live in the U. S so travel this year was never going to be a possibility... 1200 euros wasted VIAGOGO total crooks

I strongly recommend to stay away from this website. As any professional scammer they look and seem very trustworthy, the website is impressive. When you proceed through checkout you will be misled to believe you are committing to a certain amount, but just till your payment has gone through. Once payment went through the Thank You page will show you how much you were charged. In my case more than double. Now I am spending lots of time trying to cancel the transaction with my credit card.

I have just realised that I have been charged £39.50 booking fee plus vat and shipping (it's an E ticket) which equates to nearly £50 on top of the already overpriced tickets. I have tried to contact the company however no response. I appreciate I have paid more for the ticket price as the show is nearly sold out but this is daylight robbery with all the additional charges. I am unsure who to make my complaint too as they won't respond. Has anyone else had joy getting their booking fees back?

Avoid Viagogo. They'll present you with a price and then at the very last step they sneakily add an enormous surcharge on. On the bill I was presented this surcharge made the ticket almost 50% more expensive than the price presented up until that point (they'd been making a big deal of a £63 cost vs £70 others were paying for similar tickets, then charged over £90).

Envelope arrived via UPS this morning. No tickets for Grand Prix next week in the envelope just an order document. We have been on the phone for over 2 hours trying to sort and Viagogo not helpful - now trying to recover the cost from the credit card company. Stay well away - they should be locked up!

Viagogo is resale platform so can't blame them when seller asks a price 10 times original. But for hard to get ticket such as copa del Rey final, viagogo does it's best to ensure authentic ticket with timely delivery. They set up a pick up location right next to the stadium. Really convenient, really smart!

Booked tickets to darts final as Christmas present, 4 days before event sent me email cancelling my tickets and even though now two weeks after I booked tickets there are more expensive tickets available on their site they won't pay any extra. Where is their ticket guarantee?

Two tickets were £77 each. When downloaded they were face value of £45 each. But what really pisses me off is that they added £45.68 for booking fee and £6 shipping (there was no shipping). An undisclosed cost. The total came to over £200. Withholding extra charges is illegal un the UK. International action against them MUST happen. Or what is the point of having laws?.

Rip off merchants. I will never go near this bunch of thieving, immoral b******ds again.
To add insult to injury my tickets were (eventually) sent to a pick up point 90 miles from my home. Service doesn't get much worse than this.

Do not use please, you will get ripped off big time, they pay to be top of the search engine then have an almost non existent customer service, whose staff were rude to say the least, I have reported them to my bank as having fraudulently taking money for tickets that never appeared! Its simple just do not use this company and ready all the reviews as proof they can not be trusted just because they are on the internet! Terrible

This site is atrocious they sell you tickets above and beyond what they are worth and also claim that you will have a seat and be seated together if purchasing more than one ticket. They then send you standing tickets not long before the event and do not offer cancellations or refunds. They should be closed so they cannot rip off other customers be warned, check all the online reviews to do with these cowboys as the negative ones far out way the positives. Never again.

Paid £177.00 for 2 tickets to see David Byrne in Manchester. At the door our tickets were scanned and had been used before. Checked with the box office and informed that this happens all the time with Viagogo. A three hour round trip, car parking charges and no concert. Absolutely furious.

Tickets for an event bought by my daughter as a Christmas present to me, I could buy same tickets day of the event, rugby game, and she has paid just short of 180 pound for 2 X £30 tickets. Three times face value. Could understand if event was sold out but this is just ripping off those who do not have an understanding of ticket prices.

Standard response to each of my queries. Paid more than 4 x the price for Dixie chick tickets in new Zealand. I will never receive them so had to buy more from legit site. Google, you need to remove them from your search engine as they are scam artists. So sad.

I bought three tickets via Viagogo. Tickets were selling out fast and I failed to spot all the hidden costs. Just to give you a flavor of what I am talking about, I was supposed to pay £237.45 for 3 tickets (£79.15 each), to which they added £65.98 booking fee, VAT £13.20 and "secure ticket delivery" for an additional £10.36.

I paid £326.99 in total for 3 tickets@ £79.15. I will never EVER use Viagogo again, will let everyone I deal with know about this and will spread HONEST reviews until my fingers can't tap anymore.

Just received a casual email from Chloe of Viagogo telling me that the tickets they sold me are not actually available. Yes they say they'll give me a refund. Great. What they won't refund is the flights and hotels I've also booked.

So they took my money for 2 months for tickets they had no right to sell, then 2 weeks before the gig, way too late to make other arrangements, they finally come clean and admit they never had any tickets to sell.

Please stay well away from this company. Don't make an expensive mistake like I did.

Viagogo just do not want to know. I am 69 years old and thought concession meant just that but I mistakenly bought child tickets for tennis ATP finals, Weeks of email and automated phone calls. They were only concerned in confirming that I made the mistake but no aid or customer help at all. Just told to resell on their sight. Also I did not realise these were resale tickets already. Just people buying and selling for profit. I can ill afford to lose £122 but I can warn others to be careful and avoid this website

This site is very very dodgy and I will never use it again and dont recommend anyone use it. While we got into the venue we know of 5 people that night who were refused entry because the tickets had already been scanned. Pre-warned we turned up before the gates opened to be sure of getting in but even then we were anxious the whole time. Tbe booking fee was outrageous too. I reported them to the ACC who responded that they are already under investigation. Avoid!

Traveling in Vienna from Canada. Found out last minute one of my favorite bands, Deep Purple, was playing tonight. Bought the e-ticket, walked almost an hour to get to the venue just in time. Just to find our my ticket was no good. Customer service even had my ticket on a list saying so?! What a shame. That this company has a 1 star review, problems with buyers all the time. And is allowed to still operate?!

Placed and order. They added an exorbitant servicing fee, which was not disclosed earlier. Further, they charged my account even though they were not supposed to until the tickets were purchased. Finally, no response from them, and I am going to suffer huge losses for purchasing the tickets. This site looks like a fraudulent one, and if I do not receive my refund asap, I will commence complaints with the federal trade commission in the US, and then followed by other countries.

Deceive customers by scaring you believing that there is an extreme uncertainty about the quantity of tickets and availability.

You have to finish your order in said specific time.

Prices keep increasing

Unexpected service fees that are 50% of the ticket

Avoid what happened to me and many others. I bought two tickets to see the Rolling Stones in Cardiff, ticket face value £59.95. Viagogo price after adding their "fees" right at the end of the transaction in a totally underhand manner was £130. I feel such a fool, cheated, and ashamed that this can happen to anyone in this country of ours. Dreadful shameful company who bring discredit to online selling. Avoid them please.