Viagogo

They charge 150% more then advertised price of official tickets with no money back guarantee. If concert is canceled they label it as postponed for unlimited time. I bought tickets for Rage Against the Machine and when they canceled tour and said that all fans should get their money back Viagogo did not return money. Just labeled tour as postponed. Since when? 2050?!? Avoid avoid avoid. Please do not buy tickets from them even if you want to go to that concert so hard. I am just one of hundred thousands of victims. Be warned.

I have used Viagogo several times from the U.S. to but tickets to concerts in London. I am an air crew member and frequently don't know until the last minute if I can attend an event. I have booked both online and over the phone and have always had very satisfactory service. A few years ago at the Take That Progress tour when we went to pick up our tickets we were treated to t shirts, hats and French fries from the girls working the tickets desk. Always a pleasant experience.

Ripped of, never use this agency. Total disgusted at their shifty seating allocation scam. To pay $129.00 a ticket then get tickets costed at $89.00 is a disgrace. That means I was charged a
Over $ 200 booking fee. I will never purchase from you again and will advise every man and his dog to avoid you like a plague

I have just spent nearly £500 for Queen at Nottingham 5th December. Put them back for sale as I made a mistake. 2 have been sold, 1 left. They say I cannot get my money back until after the show, which is 8 months away, but, I am expected to pay, as well as the person that has just bought them from me. This is disgraceful, how do I report this

I purchased my tickets one week ago and then realized after I went to review my email, I had been scammed. I still don't have the seat numbers for the show. It is a disgrace, I have since seen countless people who are out way more than me, so many broken hearts.

In the photos, I went to try and purchase more to see where I failed. Well, you don't get a choice of how the tickets are delivered. I paid $3.50 to receive them by email. They say now, I will get them Jan 29. It is a mess.

Bought two tickets to Manu Chao. Face value 80 euros, somehow I ended up paying 250! So confused as to how that happened. I sent emails about tickets having not turned up but NEVER heard back from them. Impossible to contact them, no phone number to call. This is criminal!

Purchased 4 tickets 2 months before Billy Joel concert in February at MSG. Overcharged for tickets as expected disappointed at the disgraceful admin fees! However they kept me informed e tickets arrive when they said, no problems at concert and they were excellent seats. Too be honest I would have happily paid over the odds for the one and only time I will ever see the ultimate entertainer

We believed Viagogo to be an official site to sell tickets for The Royal Military Tattoo. After being rushed with false advertising claiming high demand tickets, 3 left etc... we purchased them online for an exorbitant price and fees, three times face value (we found out later). Our receipt read level 5, when we went to pick up our tickets, they were in level 13 and the people at the viagogo pick up location could do nothing about it. We arrived at the venue and were told our tickets were invalid and already used, that these tickets were illegally sold by someone other than an authorised seller of The Tattoo tickets.
I have been contacting Viagogo with all my back up and they refuse to reimburse me for two invalid tickets at a cost of $500.

Please do tell friends not to use Viagogo, having had to pay a total of £227.66 then printing tickets off they were from Ticketmaster with another persons name on, and they had the value of £32 each making a total of £96. They must be making a fortune. They should not even have 1 star. Who ever is running that company must be laughing and wondering how he can spend all his money.

The worst experience and service. A website to cover illegal sales of free tickets. DP World Championship 2022 management urged the audience to inform viagogo that their free tickets cannot be sold. Upon asking for refund, viagogo reply was that they don't have control on free tickets. The whole event was free to attend, it's not few "free" tickets. Avoid viagogo

We bought 4 tickets for the champions league game between FC Barcelona and Juventus on April 19 2017. We bought premium 1 tickets worth 2600 euros, received tickets for a different section worth 800 euros. In addition, tickets were sent last minute to our hotel and after 4 hours on the phone they replaced my tickets only to find out at the stadium that the new tickets provided were fake tickets. My 8 and 6 year old cried so much and did not understand why this was happening. Never again viagogo.

I made the mistake of not seeing the reviews prior to using Viagogo. Sold four tickets worth a total of $2000 on their website.

They claimed the tickets weren't valid, and not only refused to pay me, but also charged my credit card an additional $650.

Would not recommend ever using this site.

Worst experience ever buying tickets online! Ordered 2 tickets for my wife and kid, they never arrived, no email, no nothing. Cannot log in to the site but they did debit my credit card almost $300. Now saying they have no record of the order! These guys are thieves!

Will be filing a charge back on my credit card.

I bought tickets to see Russell Howard show for my daughter's b-day, she loves comedian so much. I wanted good seats so I picked stalls row 2. The price for 1 ticket was £60.99 double the original price, but that was not enough for viagogo, when I click to pay the total price end up being £170.44! No forewarn and no go back! Receipt came like this:
Number of Tickets: 2, Price per Ticket: £60.99, Total Ticket Cost: £121.98, Booking Fee: £35.43, Delivery Fee: £5.95, VAT £7.08, Total Charge: £170.44
I was charged over £35 for booking fee! And delivery fee for ticket sent to my email!
When we got there to see the show, our seats where sold to other people, only 1 seat was available!
It was my stupidity not checking the company before I purchased the tickets. I am gobsmacked how they are still functioning and keep ripping people off and getting away with it?!? AVOID!

Please don't be fooled like I was. I purchased what I thought were going to be amazing tickets to a big rugby game for my son and partner. It was to be my son's first rugby game. This company purchases bad tickets and then re-sells them to you at a premium. In my case two tickets arrived with a value of $89 each. I paid $370 for them thinking they would be great tickets. Now my son and his dad will be sitting out in the cold and rain and I paid a premium for it. I tried to buy tickets off the normal site but they were sold out. Clearly companies like Viagogo come in and shop up large, buy low and sell for an huge profit. So wrong that this sort of thing is allowed to happen. I got ripped off. I hope by writing this review that it will make others' aware of scammers like these. Such a shame as it only lines the pockets of the greedy middle-man. I could understand if it was a fair mark-up, but this is just blatant daylight robbery. Learn from my very expensive mistake!

This is a scam operation.
This company is evil, selling tickets that they dont even possess.
The 2 tickets I bought from viagogo cost me $195.49
These same ticket are available at the venue for $15 each.

This company is an absolute rip off! They use the dirtiest tactics to sell you tickets. They offered a discount to be applied at the end of purchase which you do not get and when final purchases are made your charged with hidden charges that increase your final cost over the top. Avoid this seller/website they are touts online. Viagogo you are dishonest thieves!

Viagogo sold me (and according to the venue many others) fake tickets and are now refusing to refund. Their supposed guarantee which they charge dearly for is ridiculously restricted in its conditions; they imply you must wait to receive a report from the venue confirming the fraud, but if you supply this report more than a second after 48 hrs of attempting to enter the venue they instantly back off from their guarantee obligations. Whilst waiting for my report My Account on their website stated they were sorry I had been denied access to the venue, but now are claiming they were unaware of it. Disgusting behaviour

My tickets were fake. They arrived with different names, different credit information and different prices that are well below what I was charged - $35.50 per ticket x 2 = $71; however, I was charged $391.87.

This site is a scam. There is no one to speak to or contact. There a loop on the website and Twitter page that continue to link you to nothing.

I now have a 12 year old daughter in tears. I hope you get what you deserve and have to pay back everyone you have stolen from.

Totally disreputable business exchange! Tickets are barely worth the paper on which they are printed. Any other exchange will cost far less than tickets offered through this company. I am so sorry I clicked on this cite for purchasing tickets to see The Great Gatsby Ballet in Zagreb. Looking forward to the performance, but I hate that I was ripped off by such charlatans!

This company should be closed down. The product they sell are in accurate and misleading and they don't provide what they are selling. They charge huge commission charges which do not show till you get your tickets and the customer service is none existent. I wish I had read all review before buying as you will get nothing from this company than ripped off.

DO NOT USE!

My daughter bought 4 tickets to a concert 6 months ago. We were supposed to receive them the day before the event, but never got them transferred to ticketmaster. I've spoken to them half-a-dozen times, and all they say is they'll call the seller and they've been transferred, but there is clearly no tickets transferred into her account. 1) no manager is available. 2) no manager ever calls back. 3) they won't give me the sellers information.

The "service" is useless and it's a complete scam. Now I'm waiting for the fight for the money to be refunded.

Paid for good tickets to philip glass ensemble for feb 2018. Received restricted viewing tickets instead. Viagogo told me to send them back and i would receive the correct tickets. They never came in the post. They are now in possession of the restricted viewing tickets and I've just received an email saying the case is closed because the original incorrect tickets were delivered. I've gotten no other response to several emails explaining what happened. Thieves! Total scum