Viagogo

Wouldn't accepted my name in the final online booking system. Missed watching my icon play at roland garros on centre court. I had 6 opportunities to buy tickets. Each time same problem. I did check log in details and all was correct. And typed in everythinf the way that was in instructed.

In this day and age as far as I concerned a system like this is very flawed and should not be allowed to handle high class events.

Do not buy from Viagogo - they take the money and then default last minute! Bought ticket for Shawn Mendes concert. Until 2 days before the concert they said all was fine and I should not worry. Then on the last day before the concert they cancelled the order saying that they couldnt contact the seller. Pathetic. Dont buy from them!

For a concert, it's said the price is 179 dollars each, but when you paid, it will show that they charge you booking fee /transcaction fee of more than 100 dollars etc, and do not know if/when you will get the tickets or not.

I couldnt find tickets anywhere for a Depeche Mode Tribute Band (not the real band) that was coming to town in a month. I had heard from friends they sell out quickly and I didnt realize that I was looking for tickets too far in advance.
Viagogo was the only place selling them and claimed to be nearly sold out. I bought 2 tickets right away and thought they were pretty pricey for a tribute band at nearly $90 for 2, thats $45 each.
When tickets became available through Ticketmaster, they were $16 each, which is what I typically pay for House Of Blues.
They sent me the tickets 3 days in advance and they look sketchy. I wont know if they work until the event.
I will never use this service again. You cannot cancel your tickets and frankly, Im not so sure these tickets are legit.
Scammed in Dallas, Texas.

Brought my tickets thought I'd got gd seats but when tickets arrived different seats... different seats were half the price but I was still charged dearer seats... can't seem to speak to anyone! Will never never use this site again... total ripoff of peoples hard earned wages!

I was looking for Eagles tickets when i came across via gogo who told me there were only 20 tickets left and i had to hurry and had 4 minutes to complete the purchase which i just made in time, only to find out that i had over paid by nearly $400.3 months later the tickets still aren't sold out and are very cheap compared to what i paid. I feel cheated and ripped off and feel i was forced to hurry and get the tickets now or i would miss out. Not happy, will never use them again.

Just received my tickets and not only are they twice the face value price, but in somebody else's name! As I read french well, the terms and conditions state that I have to bring along proof of identity to prove I am the guy on the ticket... I'm not. I have been scammed big time and a nice weekend in Paris for me and my girlfriend is now in jeopardy as i have to make the decision to either chase my money back, or spend the time, money on hotels etc and take a chance. Do not use this company. It's so depressing how many people are now out there scamming us decent people.

It was hours before the event and still no tickets. So I called the support team and after a bunch of arguing, they eventually agreed to refund me. I immediately went and purchased tickets on Ticketmaster where my tickets were emailed to me automatically, which tells me that Viagogo was lying when they said the theatre hadn't released tickets yet. Its a total scam. I waited it out until a few hours before to realize that "wow, I actually am being scammed". Don't buy from this site, there is absolutely no guarantee and most likely you won't be getting your tickets.

Dear ticket seller/buyer,

If I can give you one advice never use this site. I tried to sell soccer tickets for the euro cup. They ripped me of with the prices of my tickets approx 250 EURO, in addition they charged my bank card for 40 euro. Since I had the contact details of the buyer, I contacted them. They told me they received the tickets and paid Viagogo, sending their bank statement and Viagogo confirmation. Viagogo told me that they could not track my shipment on their website, hence I will not get my money nor my tickets, but a fine. I told them that this is unacceptable, and they should then call the buyer, or do something. They didn´t do anything except taking both the money of the buyer, my money (for the fine), and my tickets. It is crazy. I am suing them.

So after falling for the whole "2 tickets left" I paid £199 for two Peter Kay tickets only worth £28 each. I couldn't make the concert and viagogo only posted the tickets 2 days beforehand I couldn't sell them. Basically I wasted all that money and the event wasn't even sold out. Sad thing is that these idiots have such a huge Ad position that they are the first site that pops up when you want to find tickets. I only wish I had read the reviews. There is no customer service number and they are a huge CON. Buyers and sellers beware.

Today I purchased 5 tickets to Elton John, they advertised the tickets to be $371 each, I was rushed through there website as I thought I was going to miss out. They have charged $520 each and I haven't received an email confirmation of the purchase. $2,600 taken from my visa. I cant get a hold of them through there website and so many people have told me now, I might get to the concert and the tickets wont be authentic,

Placed order to buy Australian open Tennis ticket. Order got cancelled but money debited from my account. Several mails I sent, even after a month, I did not receive my money back. Very frustrating. Order id: ORDER ID
*******

2/23/2016: After going back and fourth, submitting my supporting docs for 5 times, finally I got my money back. Thank you Viagogo.

We are absolutely disgusted by this company. We bought tickets for allegedly premium seats for Adele concert in Sydney and paid more than 4 times the face value of the actual ticket. Of course you don't know this until you have paid and then when you receive the tickets discover you have paid for pretty average seats - nothing premium about them. They also advertise in Australian dollars and then charge in British pounds - very dodgy. Be warned about their dodgy practices before purchasing.

I paid $195 for tickets I never received. Multiple efforts to contact Viagogo have been a complete waste of itme. They are dishonest. Thieves. I wish I had read reviews of them before doing business with them.

I purchased 3 tickets in December, for a concert on March 14, in Monterrey, Mexico. I spent $ 1400. 00, plus airline tickets from JFK. The tickets never arrived via USPS. Contacting customer service was a nightmare.

We had purchased tickets to Cher in Charleston, SC in March of 2020. Covid hit, and all shows cancelled or "postponed" so they say. We called in regards to getting a refund, like so many others. And they refused to help. The advised it's postponed and they will announce new dates. No one is performing in 2020, and we purchased tickets for this show, because it worked for our scheduled, we can't commit to 2021, and its not even a sure thing Cher will come back to Charleston. So many people are hurting now, with out jobs and bills piling up. We just want our money back, so we can put it to good use. I will say, even if they choose to do the right thing - which I doubt they will... WE WILL NEVER USE Viagogo AGAIN! EVER. I will do everything I can to make sure others know about this. This is the time for companies to shine for doing the right things in a time of crisis. Viagogo, you failed.

I paid a lot of money for tickets in front row and they send me the wrong row. Dont answer the phone and dont replay to emails. Never buying anything else from them. Dont believe in a positive review in here.

I brought a tickets and was in rush trying to get the last tickets for the same area my friends has. Another site, that selling tickets locally, was not updated with the info for my area, probably because of the holidays, it was shown as NA.
So i agreed to pay a little more anf buy via gogo, but the fee of almost 30$ shown only after i entered card details and approved the payment.
In the end the real price for the ticket i received is 60$.
But the sum i spent on viagogo is 140$. This guys took 80$ to the pocket. Good job.
No cancellation option, of course. Buy other place, guys, for not feeling as useless and used douchebag as i feel now.

Purchased tickets ( or thought I did) for the Premiership Rugby Final a week before the event. Two emails received, one 22 hours before the event stating they couldn't provide the tickets. Blamed reduced capacity (there is none) and the worn out excuse of Covid as to possible reasons why. Useless company

Viagogo charged me almost $1000 more than the normal price for 8 tickets and didn't tell me there was a booking fee until AFTER I paid for the tickets! I paid $1840 for tickets that should have cost me $900 max including booking fee through tiketek! The server has now told me that my email could not be delivered to them at the email address they gave me:-(

I bought tickets for my boyfriends daughet, her friend and me for a Justin Bieber concert that would have taken place in september 2017. Justin cancelled all his concerts. I never got reimbursed. When you want to contact Viagogo, you just get a message that indicated they are an online company and that therefore they are only available online. I keep sending them messages but I get no feedback... It's 920 CAD...

I purchased two concert tickets from Viagogo for March concert in Connecticut. Viagogo provided me with a link to access my tickets for download and printing but the download was software code jibberish. Future attempts at accessing the tickets resulted in a screen stating "Oops those tickets have already been delivered to this email address."
I communicated with Viagogo through 9 e-mails and 7 international phone calls. They had me send multiple screen shots and repeated the same process over and over with same screen statement that did not enable me to access the tickets. This continued until 30 minutes prior to the concert at which point I had other choice then to purchase two tickets at the concert box office. Poor last minute seat locations.
Viagogo refused to refund me for the purchase indicating they had provided the tickets. So I am out the initial purchase as well as the additional box office purchase.
An expensive lesson never to use Viagogo again!

Tickets ordered, tickets arrive and are R18 restricted - can't be used by the 16 year old that they were purchased for. Wondering if we'd pressed the wrong button tried again and same thing happened,

Complained to ViaGogo and they said not interested, resell them, so they aren't going to fix the underlying problem and they expect us to be out of pocket for their error.

Don't touch them with a barge pole