Viagogo

Bought 2 tickets 3 weeks ago. Show sold out 3 days later. Today received an email saying seller was unable to provide the tickets. Called customer service and they said the seller was unable to provide proof of having the tickets. But allowed them to sell the tickets before verifying that he actually had the tickets. $#*!ing joke!

If I could, I wouldn't give viagogo any stars.

First, viagogo does not give the buyer any information on the exact location of the tickets. The buyer only has a choice of approximate seating blocks.

I ended up with tickets in the furthest corner of a concert hall with restricted view and, because the seat was at right angles to the stage, the head had to be turned almost at right angles all the time.

Second, for tickets worth € 16,50, I paid € 45. Three times their value.

I shall never, ever use viagogo again.

I paid almost $300 for 100 ticket to Atletico vs Real Madrid... got the $#*!tiest seats! When I booked it, it showed the section I was buying in to was the lateral part of the stadium my tickets were behind a wall! In the upper vertical corner behind the goal post! Section 315! Rip off! Do not use this website to buy tickets

You get bullied by notices that there are almost no tickets left; prices are massively inflated (I thought the price they put for ONE ticket was the total; then for 6 tickets to kd lang they added $500 for ticket tracking) A few hours later they followed up with an email demanding photo ID within 48 hours or tickets would be cancelled but they had already taken the $2K plus from my credit card account. Do NOT even think of buying concert tickets from Viagogo. I have cancelled my card and am pursuing a disputation.
Marion, Northcote, Vic. Aus.

Can anyone point me in the right direction, I was sold tickets for £599 for two last Nov for guns n roses I only recived the tickets today and on them they say £85 a ticket. Email get you know where and the number they give you is Switzerland. Is there a Num in the U. K or a complaint procedure I can go through?

I have found Viagogo to be totally dishonest and unscrupulous. They took money from me - to be frank stole, as they have taken it and clearly have no intention of returning it - and clearly have no intention of returning it to me. I have contacted them on four separate occasions, using their message service; I get a bounce-back message acknowledging receipt of my mail and telling me that they will get back to me as soon as possible. But that's it. No further communication. They don't publish a phone number, so I cannot call them.

So my advice is not to use them.

We ordered tickets for tomorrow at the FlyDSA arena through viagogo and they never arrived - spent over £200. When we contacted Viagogo about the fact we never got our email confirmation or tickets, they have refused to help us or offer any solutions. I am disgusted

I had the misfortune to purshase a ticket for a concert. They have no refund policy (they kept insisting on that. Remind me at the end of every e-mail I got from them), their customer service is deplorable. They sent my ticket to the wrong address and claimed they held no responsibility for it.
Truly, a horrendous experience and a simple waste of my money!

I bought Eminem tickets for the 12th July 2014, I think the delivery price is ridiculous, after seeing the company being bad named on watchdog I don't feel confident enough I will actually get my tickets.
Has any body received there tickets for this event?
Thanks

They tell you tickets are in short supply to make you rush into buying. The ticket price seemed ok as i assumed it included all fees-wrong! Price for 3 concert tickets was quoted as £171 but when i got the confirmation e mail it had lept to £248! Ticketmaster still had tickets for 31 when i checked a day later. Totall rip off, dont go near them.

I purchased U2 tickets via Viagogo on line and did not know that this company is a scam! I did not receive my tickets and so far have not received a refund. I have contacted customer service several times and get the same response. They are going to send me the tickets as soon as the vendor releases them. Really?! The concert is tomorrow, June 20 at 7 pm at FedExField. Trust me, no tickets are coming! I was promised per Viagogo's so called 100% guarantee that the tickets would come 3 days prior to the event by FedEx. There is no FedEx coming to deliver tickets to me. All, I want is to see them in concert! Trying to buy new tickets but do t know who to trust!

Viagogo is a scam. Be aware and stay away from them. I got offered some nice tickets for like USD$200 and then I got charged without notice more than USD$600 for the tickets that turned out to be on a total different location than expected. They refused to refund the money and then just ignored further requests. I'm starting a charback process to get my money back. I found out about the scam they are after I started searching them on google. Be aware. Stay away from this website. Government seems to be unable to do anything against them. Just google them and you'll see the piece of rubish these viagogo people really are.

Based on the negative reviews, I was nervous that I would not get into the Imagine Dragons concert. However, the tickets (which showed the name of the person who owned them previously) were scanned and I had no issues.

Hidden booking fees and rip off charges. Have ended up spending an extra £100 for a £65 ticket for an event that was meant to be a Christmas present. Completely put a downer on it now. Hidden charges not displayed until confirmation email arrived, to then find out company policy prohibits refunds or cancellations. CON MERCHANTS, AVOID!

I was buying ticket for a concert when the final approval window came up and they are charging me all the fees twice, because I'm buying 2 tickets (they aren't delivered separately, so why pay twice?). All the fees add up to what 1 ticket would cost. I press no to confirm the order, but somehow it had already gone through. I complain, but they refuse to give me a refund and tell me I should re-sell the ticket and that there is no fee for me to do that. But to get the money I paid back I would have to charge double for the ticket due to their "Seller fees". Fee free - Yeah right.
Disgusting way to do business - they just take advantage of people.
STAY AWAY!

My credit card was charged immediately the day in August that I bought tickets. As of 1:00 pm on the day of the show in November - still no tickets. "Customer care" (ha!) said they would be expediting my request to the "seller." I told them I was cancelling the order and wanted a refund as it was now too late for travel to the venue. The agent dutifully and non-commitaly said she was passing along my request to "the relevant department." One hour before curtain, ignoring my request, an email arrived with a link to my tickets. I am now awaiting word about settlement per their "guarantee." I hope to post again with an update but preparing to alert my bank to report a breech.

I purchased tickets from viagogo. Apart from being blindsided by booking, delivery costs which racked up my bill. Soon after my card was being misused for transactions i had never authoritsed. BEWARE. Dont ever use this site!

I bought tickets for a game that was moved to a different date, when I could not attend. They indicated that I could resell the tickets. I paid U$ 460.00, including fees. Then they immediately emailed me and told me that the tickets were sold for $300.00. After the event took place, they told me that such sale was cancelled and I would not get any money. How the sell could be cancelled when you have to pay up front for tickets, and you get no chance for cancel and get reimbursed? SCAM!

This is a total scam! Avoid at all cost! I sold tix through Viagogo. Got an email AFTER the event that the sale was cancelled. I'm out both money and ticket!
Now they have sent me SOMEONE else's tickets to U2! I can't get through to anyone! I will go early to the show to get in and feel really bad for the poor guy whose tickets they sent to me! NEVER AGAIN!

I was in the Christmas rush and bought the ticket via viagogo. Actually, the portal makes a serious impression, but it is full of rip-off! The printed price on the ticket is 168 CHF but I paid 320 CHF! Also, the customer service quickly waved me off, this is supply and demand (which is not true, because the tickets can currently still buy at the original price from the organizer).
Please, do not buy your tickets through this portal or inquire better about the ticket prices first.

Translated with www.DeepL.com/Translator (free version)

Purchased tickets to Barcelona vs Malaga game in Barcelona on February 21,2015. Was very nervous about authenticity of tickets due to other reviews on site but decided to try. We really wanted to see the game. Tickets were exactly as stated. We were able to print tickets from email. Seats were exactly where they stated they were. There was a change of date on game and Viagogo notified us a few weeks before and asked that we confirm we received the change information. All in all a great purchase.

So we tested this site out with potential tickets for Shambala Festival last week. (At time of writing the festival still had lots of tickets and further ticket tiers to go so no shortage of tickets at this point directly). So whatever amount of tickets we put in to viagogo that we needed, it said that's the last ticket(s) left. So eg: Need x3? Hurry, last 3 remaining!' Need x2? Hurry last 2 remaining!'... etc. Price was also ridiculously higher at £417!
Please don't support these scammers...

I've booked 2 tickets to match event, they keep me waiting to the day before the event with same reply to all my claim and then they send me the tickets that should be category 1, when I reach event, I found myself away from the category I booked since they charge 100% more than advertised price of official tickets for the front side of the category.
At the end of the day, I paid the highest price for the best seats receiving tickets for a too far away seats.
They always keeping the tickets to the last moment, so you don't have any options to claim for refund.
They sold me tickets with almost 900 Euro, where they paid only 400 Euro