• Viagogo

Viagogo

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Overview

Viagogo has a rating of 1.2 stars from 1,887 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Viagogo most frequently mention customer service, face value, and credit card problems. Viagogo ranks 371st among Tickets sites.

  • Service
    266
  • Value
    262
  • Shipping
    222
  • Returns
    219
  • Quality
    239

This company does not typically respond to reviews

Positive reviews (last 12 months): 7.3%
Positive
3
Neutral
0
Negative
38
125
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How would you rate Viagogo?
Top Positive Review

“Hopefully your tickets will be fine - mine were”

Stella C.
2/12/24

I used viagogo to purchase tickets without reading any reviews. I then read the reviews here and became very anxious. The e tickets came through but were in Row S instead of Row R as I had ordered. I wasn't worried about being one row behind but the discrepancy worried me in case it was a sign of the tickets being dodgy. I used Live Chat a few times and they were really friendly and reassuring. I was still nervous when I got to the venue but only because of all the negative reviews I had read. As it happened, we sailed through the gates and happily took our seats in Row S.

Top Critical Review

“Did not deliver”

Tim O.
9/22/24

Not only did I not receive the tickets I purchased, but customer service was not help at all. Live chat is the only option and on several occasions had to wait over 30 minutes for an operator. I was at the event trying to get things straightened out and was told I would receive an email listing replacement options and it never came. I finally the day after got them to agree to a refund, but surprise, surprise it will take 10 business days

Reviews (1,887)

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Reviews that mention popular keywords

customer service (243) face value (159) booking fee (143) credit card (125) ticket price (80)
Thumbnail of user muss12
GB
1 review
4 helpful votes
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December 15th, 2017

I bought 2 tickets to see Rigaletto at the royal opera house.
I had been rushing around trying to find somewhere special to take my wife for our anniversary.
I have quite a hectic work schedule and was trying to get the tickets at short notice.
I foolishly believed the scarcity claims on their site and later found out that I had paid about 10x the price for a normal ticket.
Disgusting!

Thumbnail of user jimmyv13
Australia
1 review
1 helpful vote
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December 21st, 2016

What a pack of $#*!s. Ripped off. Tickets advertised on site for $60. Got the two for $120 which turned out to be $170 with the bull$#*! fees.
Dowload the E ticket to find out i got 30 $#*!ing dollar ticket.

Thumbnail of user jennifero150
Connecticut
1 review
3 helpful votes
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July 21st, 2019

I ordered tickets to see JLO in Philly. I was really nervous because I saw all of the negative reviews about Viagogo. I received my tickets within two hours. It was a really smooth process! I paid less than Ticketmaster was selling them for. I had a great time!

Thumbnail of user kimg85
GB
1 review
3 helpful votes
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February 1st, 2017

I will never buy anything from this website ever again!
The website is misleading, I have purchased two tickets to see Ed Shearon... When purchasing the tickets it came up at £192.60 x2. This then leading me to believe that I was getting both of the tickets for that price. Once I had checked out I then got my confirmation email, showing that I have paid £529.15. I am so disappointed, not only have I had to pay £192.60 per ticket but there is a £143.95 booking fee!
I have tried to get in touch with company by email, I have had no reply back for them, I have then put it on social media they have got back in touch with me however they have been no help. Rude!

Thumbnail of user itzam
California
1 review
2 helpful votes
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October 18th, 2018

First and foremost, I went online to Ticketmaster on the date that the Childish Gambino tickets first came out. Somehow, I was redirected to Viagogo, a secondary site and I spent $400 on 2 tickets that I thought were great seats. I didn't even know exactly where my seats were until my tickets were finally sent to me several months later and I realized how I was taken advantage of (nearby tickets were selling for about $50). To add insult to injury, the concert was postponed to a date I cannot attend. There's no way that these tickets will sell for the price I was tricked into paying. I want a refund now. Shame on them and their tactics!

Thumbnail of user susanh698
Massachusetts
1 review
2 helpful votes
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March 29th, 2019

When I bought tickets they were going to mail the tickets to me then a week later told I need to download to smart phone, Called to cancel since not what I ordered told to go by phone by rep who could not speak English. Then told concert was rescheduled when it was not. Go elsewhere to buy tickets

Thumbnail of user beckys452
Connecticut
1 review
1 helpful vote
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March 2nd, 2022

I purchased tickets to a concert well in advance and they were cancelled and refunded 4 days prior to the event for no reason. I called and asked why this happened and they were not able to provide me with a reason or help me at all. DO NOT USE!

Service
Quality
Thumbnail of user kellyl834
Texas
1 review
0 helpful votes
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October 12th, 2021

They had Sting tickets listed with Luke Combs tickets, Luke's face as on the confirmation but the tickets were for Sting. When I told them they were listed wrong they said nothing they could do and they would not refund or stop they purchase. Horrible site for buying tickets, I will never use again.

Thumbnail of user donnas920
Alabama
1 review
4 helpful votes
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December 11th, 2019

You have to give a star to do a review, that's the only reason for the one star. They got nearly $700 from me for Andrea Bocelli tickets. I printed the confirmation the email said take to ticket office the day of to pick up actual tickets. When I did, I learned there is no such section 101 or row gg in the theater. The ticket gal was familiar with viagogo having seen their scams before. I called them and they tried to BLAME ME! Customer service said I needed to print more. I told her the ticket office showed me the layout of the theater and what they sold me doesn't exist. I said I don't know how you sleep at night she said lying. I think she meant laying down, how ironic as lying was what they did when they said I had tickets.

Thumbnail of user lawrenceg10
Israel
1 review
0 helpful votes
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September 6th, 2014

I was going to London and wanted tickets to the Proms. The program I wanted was sold out and the only tickets I could find was from scalpers asking over 80 sterling instead of the 30 sterling original price. Then I found the tickets on Viagogo at face value (30 sterling). Ordered the tickets and they were already waiting for me at the hotel when I arrived. Great seats, perfect price, and I got to see the performance I wanted. Thanks Viagogo.

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Value
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Quality
Thumbnail of user sunnym4
Croatia
1 review
1 helpful vote
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March 18th, 2015

Bought 2 really cheap tickets for champions league (Bayern - Shakhtar) 2 months before the match... they were for business class seats...

Tickets were sent a week after the purchase, and i got them 2 days after sending...

So that means i have had tickets for my match 2 months before the game... i was over the moon... because i have read all the bad comments here so i thought that i wont get it until 5 days before the game... then i thought that they might be fake... because its too good to be true...

Not just that i have bought them for really good price, got them 2 months ahead, i even got upgraded to even better seats!

When i got to Allianz Arena i was so afraid that i was fooled and that the tickets were fake... and when i got in... i was so happy...

This was the best thing in my life so far... i had the time of my life...

Thank you viagogo, thank you mr. Patrick!

Tip for consumers:
i dont have a tip.... its all about the luck i guess....

Service
Value
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Thumbnail of user gregs103
GB
1 review
11 helpful votes
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February 22nd, 2016

They are thieves and con men. They take your money in minutes, and when they don't supply your tickets ignore your emails... they need to be stopped. As for the chap who was sent down for threating the boss of viagogo. He was probably at his wits end from getting no anwsers

Thumbnail of user alk117
California
1 review
2 helpful votes
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October 18th, 2017

I purchased 2 tickets to see Linkin Park and Friends (a celebration of Life) from Viagogo. The tickets were very overpriced at nearly $400 USD each (quadruple the face value). I was told that I would receive the tickets a few days before the event. I contacted them on 2 occasions to see if I could get confirmation of my tickets. They replied and confirmed that they contacted the seller and my tickets were still in good standing. Now, 10 days before the event, they sent another email saying the tickets are no longer available. They still have my money and I have nothing! They have NOT refunded me my money and I have to go to another vendor to purchase tickets. NEVER EVER use this company. It is a fraudulent organization. They lied about having tickets when they have none to this event. Major SCAM!

Thumbnail of user focal.audiomobile.ph
Philippines
1 review
0 helpful votes
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August 12th, 2023
Verified purchase

The price of Viagogo is 3x the real price of the ticket. Was not familiar with the artist so i got from Viagogo later to find out that if I buy from the organizer, the price is 1/3 of what Viagogo is selling. I guess they just try to scam the new users to buy from them one time as no one will ever go back to buy from them again.

Tip for consumers:
Viagogo is just a company without any business ethics and have no care about the customers.

Products used:
I rather buy from the local site with the right price and not use the ticket from viagogo

Service
Value
Shipping
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Quality
Thumbnail of user fidelr12
Florida
1 review
2 helpful votes
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April 11th, 2019

It is the biggest disappointment in a while in my personal life. Get the tickets for the Revivalist concert on November 2018 and the concert was on April 6th. I want to surprise my girlfriend when we get there my tickets was value 218.00 for both, second row, very close and guess what the ticket had the value of 45.00 dollars and you have to bring your own chair and a blanket, my seat was in the back way back. We just left the scene and return back home, so frustated. After I learn all the songs and waiting for so long. Completely a rip off.

Thumbnail of user chevoys
Australia
1 review
11 helpful votes
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November 15th, 2015

I bought tickets to a concert and over the phone was told that the cheaper tickets were sold out. I accepted this and bought tickets that were twice the price. When the tickets were emailed to me a couple of days before the event, I saw the price on them was the original price. They as a company bought them and inflated the price before it was passed onto me. DISGUSTING! Never use them!

Thumbnail of user effyinarl
New Zealand
1 review
0 helpful votes
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March 6th, 2018

This website is bulshyt I had brought 2 bruno mars tickets for my sisters 21st birthday for 500$$ on the day of the event we went to the gate to scan our tickets both our tickets got declined entry as someone else had already used these tickets in Australia! So I had to hustle our way through an got in to watch bruno mars but the experience of being able to get in was a disaster! As we were an hour LATE! An was so far to see from the stage Because of this. How cunning

Thumbnail of user janier6
GB
1 review
2 helpful votes
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April 18th, 2016

First of this website sent me knock of tickets then never responded to me when I told them that. I said they needed to refund me and they refused... next day the knock off tickets I bought for £174 when the value was about £80. Also they charged me for delivery? It was an emailed ticket! They were on my listings on the site and people bought them off me, it's been 2 weeks since the event and I still haven't gotten my money. (also £105 now so I've theoretically lost £70 to these bastards... I DIDN'T EVEN PUT UP THE LISTING! I was 100% sure that the tickets were fake... i wouldn't sell them to anyone... who would?) This website is a money grabbing leech and shouldn't even exist, don't touch it. It's worthless and rubbish and I am mad at myself for trusting it.

Thumbnail of user brianag12
Spain
1 review
2 helpful votes
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June 5th, 2018

Worst experience. Ill never use it again. I tried buying 3 tickets to a concert 15 times in a row and it worled up to a certain point, then it crashed and I had to start all over again. Also, the tickets original price was 340 and as time went by, it raised to 570 + TVA and some additional fees that were close to 200. What the f*ck?

Thumbnail of user katarzynal3
Connecticut
3 reviews
0 helpful votes
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May 24th, 2021

Please don't trust Viagogo. They are not trustworthy and in case of crisis they won't help you. All fees are hidden too until the very end. In case of cancelled event they send you 1 email that you can request refund and if you don't respond in 24 hrs they will send you voucher so you can buy different event at different time. Very bad, very bad

Service
Value
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Thumbnail of user chrisc168
Australia
1 review
6 helpful votes
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June 4th, 2015

Stay away from these scalpers. Selling tickets on behalf of groups of scammers at twice the price 5 minutes after tickets go on sale. I was somehow directed to this site not knowing what the real price of the tickets were (my own fault for not doing my research). I logged on to a reputable site 10 minutes later to find that tickets for the same concert were still on sale at half the price. Surely you should not legally be able to resell tickets before the concert is sold out?

Thumbnail of user kristeno14
California
1 review
2 helpful votes
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May 16th, 2019

I used Viagogo to buy tickets to Stray Kids (which were about 3 times as much as the original tickets not including any fees), and I never actually got the tickets. This website is a total scam. I would give zero stars if I could. We had a very long e-mail chain and phone call and they kept saying they sent the tickets, but the tickets never came, and they claimed to send e-mails that I never got. I didn't read reviews before, which was a MISTAKE, and I was only looking because the original tickets sold out too fast because, you know, it's kpop. In the end, I had to contact the credit card company and I luckily got a refund, but terrible service and very unreliable. Never use.

Thumbnail of user johnm1133
GB
1 review
0 helpful votes
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August 16th, 2017

Conpletely set up to steal your money.

They don't have the tickets they're selling you for 3x the ticket price. You'll have to meet the seller at the gig.

Want to speak to someone? Forget it. You'll be met with a menu of choices, none or which will help you.

They have a phone number. Try ringing it and see what happens

Thumbnail of user laurenr118
New Zealand
1 review
0 helpful votes
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July 26th, 2018

I will never purchase tickets off this website again. I was charged $100 booking fee for two tickets to an event. Its an outrageous cost on top of handling fees as well. It would have been a lot cheaper to buy tickets off the original website as the event wasn't even sold out. Will never be buying off this website again.

Thumbnail of user cecilel
France
1 review
5 helpful votes
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August 9th, 2016

I bought ticket to see Louis CK in London.
Firstly the surprise of the booking fees of 42£ for 2 tickets that wasn't clearly announced before making the payment.
Secondly, I've received a message saying that the tickets I bought weren't available anymore and that they didn't have any other tickets available for this show at the time and date I paid for. So I've asked for reimbursement (tickets + booking fees) and since then I am waiting for a clear answer about my problem. Feel like they don't want to give me my money back when they can't fulfill the order I paid for. That is simply theft!

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