vidaXL US

I had a great shopping experience with VidaXL, so I highly recommend this website.

I may say that I felt secured browsing and using this site. There are no third party ads which I think that would compromise any of my personal information.

When I received my package, the item was carefully packed.

Their prices are reasonable and the product have good quality.

I think they strive to give great customer service that's why they give free shipping and returns, which is a really good deal for us consumers.

We received the Lounge in two boxes everything was nicely packet. Installation is easy all the screws worked and nothing was missing. You need two people to put this together.

Its comfortable and we enjoying it.

However the cushions will slide down with you if you put the back rest up for a more upright position. Means some kind of additional attachment needs to be created to enjoy even more.

Maybe this should be thought true by the manufacturer.

Purchase patio furniture, items came dirty and rusted. I contacted the company for return, received an email with return shipping label and a refund will be issued in 3 days after product is received back. I shipped package back, per POD package was received on July 21st. It is now August 25th and nothing! I've reach out and all I get is they're still processing my return. Also they've completely removed my order from the website so it looks like I never ordered anything and they won't respond to my emails. BUYER BEWARE! Company has shady business practices!

First storage is very very clumsy and very week. It's like a toy storage shed for staging. When I unpacked the item found out 5 pieces were broken. I already had trashed the box and everything otherwise I really wanted to return this. Now I am using it since almost two months and doors are giving me so much trouble. One side door middle hinge is already broken. I will never recommend this item to anyone. Bab bad very bad experience.

The coat rack/shelf that I bought is a superior product. I looked all over for something that used natural wood, was sturdy, and had a large number if hooks; all of the similar products from other brands were double the price of this item. I live in an old house with wonky studs, so I did have to unscrew and reattach the wall hangers on the back, but this was relatively easy with a drill. I would definitely purchase this again.

I ordered a Dog Kennel from Vidaxl and only 3 of the 4 packages were delivered. Customer service has been atrocious. They have said they have requested a new package me sent, but won't provide a new tracking number. They have told me countless times that the "warehouse will get to it when they get to it and that I am not their only customer". I was told by JOHN that "they can't snap their fingers and have it magically appear on my doorstep." I am just wanting an update as to when the missing package is to arrive. No one will let me speak with a supervisor or give me any type of information. Stay clear of this company! Read all the online reviews!

I read many negative reviews and was leery to place an order. However, since vidaXL has the best price for the product that I wanted, I placed an order anyway. The product (razor wires) came after a week. I let it sit untouched for about 1-2 weeks. It turned out that we don't need the product anymore, so I need to return it unused. The product is big & heavy so I was worried about return shipping cost out of my pocket. After several email exchanges with customer service, they provided me with UPS return label at no cost to me and I got full refund back. Almost like dealing with Amazon Prime. I'm fully satisfied with the excellent service and will not hesitate to buy again or recommend to others.

Trellis #*******, Invoice # *******, Product not produced as advertised. Very flimsy, will not support two climbing roses without beefing up attachment areas for containers and re-enforcing Arch system. Only held together with staples and small screws. The bolts to attach arches to up rites give a false appearance of a solid construction. Construction of product must be with heavier dimension lumber. I had to repaint Trellis with added waterproofing to extend the life of the product. Product not advertised with honest photos or verbiage.

I was looking everywhere for a small rustic looking wall cabinet for our guest bathroom. One day an ad for this cabinet popped up on one of my feeds. It looked perfect. I checked it out and not only was it the perfect size, but reasonably priced. I assumed it would take weeks to ship since the company was in the Netherlands. But, I was pleasantly surprised when it arrived in just two days! Way better than the service I've been getting from Amazon lately! Bottom line: I absolutely love it!

The quality is poor for the cost. The patio set and loungers look very nice in the photograph, not so much in person. Assembly is tedious and I waited before forming an opinion during the hours (many of them) spent putting it together. Workmanship is poor when the pieces are assembled the weaving does not match up, the lounger only inclines 25-30 degrees so you cannot sit up, used 3 times (persons of average weights and frames) and is already noticeably sagging. Not worth the cost, aggravating, and I already planning replacement.