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Vivid Racing has a rating of 3.1 stars from 758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vivid Racing most frequently mention carbon fiber, car parts, and fast delivery. Vivid Racing ranks 3rd among Car Racing sites.
This company responds to reviews on average within 2 days
I purchased wheels a couple years ago from vivid.super easy process and quick! I came back and bought my intakes for my f90 with a great price.will continue to buy my parts from them.great communication through the whole process.
I called to speak with a sales rep about purchasing tires and getting some information. The sales reps seemed knowledgeable and describe to me how the tires would look on my truck. Once the tires arrive. I placed one of them on the rim and had it placed on the truck. I was told these tires will stick out from the side as I wanted and that was not the case. They were perfectly in line with the truck and that was not the look I wanted whatsoever. I called the returns department and spoke to the manager, Bailey, who said they would return three of the four tires. They would not return the one that was on the rim because it's considered used and not resellable even though it never touched the pavement. I explain my side to her and that these tires cost $850 a piece. She said I can return the three and be charged $40 for shipping per tire. I asked to speak with her boss and she said she is the highest authority in that department and would not let me speak to anyone else. Due to the incorrect information given and lack of help from the returns manager. The customer service rep should have told me he is unsure as opposed to giving me misleading information. I am now $1,000 in the hole and stuck with a tire I will never need. I spent over $3,000 on these tires I will never purchase another thing from this company. A $1,000 to this company is what a penny would be to me. This is just BAD Business.
I called to speak with a sales rep about purchasing tires and getting some information. The sales reps seemed knowledgeable and describe to me how the tires would look on my truck. Once the tires arrive. I placed one of them on the rim and had it placed on the truck. I was told these tires will stick out from the side as I wanted and that was not the case. They were perfectly in line with the truck and that was not the look I wanted whatsoever. I called the returns department and spoke to the manager, Bailey, who said they would return three of the four tires. They would not return the one that was on the rim because it's considered used and not resellable even though it never touched the pavement. I explain my side to her and that these tires cost $850 a piece. She said I can return the three and be charged $40 for shipping per tire. I asked to speak with her boss and she said she is the highest authority in that department and would not let me speak to anyone else. Due to the incorrect information given and lack of help from the returns manager. The customer service rep should have told me he is unsure as opposed to giving me misleading information. I am now $1,000 in the hole and stuck with a tire I will never need. I spent over $3,000 on these tires I will never purchase another thing from this company. A $1,000 to this company is what a penny would be to me. This is just BAD Business.
Tip for consumers:
It would be nice if someone from this company would reach out to me and make this right.
Products used:
Placed one of the four tires purchased on the rim but was never used.
I received an email stating that po boxes are not shipped to, which is a problem because I live in a small town and we do not have mail delivered to the house. I changed the shipping address to a street address last week on the 21st and got a confirmation stating that the order was being processed. I still have not received the item.
We sincerely apologize for the PO box issue and delay, Kelly. Totally understand the frustration, especially with the address update confirmation. To investigate further and expedite shipping, can you send us a private message with your order number? Please send an email to Boss@Vividracing.com. We'll get this moving ASAP!
I purchased wheels a couple years ago from vivid.super easy process and quick! I came back and bought my intakes for my f90 with a great price.will continue to buy my parts from them.great communication through the whole process.
Products used:
Eventuri Black Carbon Intake System - V2 BMW F90 M5
Vivid always follows up with Shipping info so your not guessing where is my Stuff When the parts show up its quality parts. But if there is a problem They stand behind what they Sell!
Thanks for helping keep my Hot Rod running
Cal
Products used:
Tooling
The worst! Chrome bumper rusting after 2 months on a garage kept pickup. Vivid expected us to remove the bumper, repackage, and ship back on our own dime. All the while the pickup is not usable. A replacement was months out. Was fed a bunch of B.S. By customer service! These people simply do not care and don't stand behind their products.
Tip for consumers:
The worst!! Chrome bumper rusting after 2 months on a garage kept pickup. Vivid expected us to remove the bumper, repackage, and ship back on our own dime. All the while the pickup is not usable. A replacement was months out. Was fed a bunch of B.S. by customer service!! These people simply do not care and don't stand behind their products.
Hello, this is a warranty and the manufacturer did offer an alternative method. Our returns team did send follow ups with the recommendation but have received no response. While we apologize for the issue, we follow manufacturers warranties. More information can be found here. https://www.vividracing.com/terms-and-conditions-i-6.html
Ashley was able to take care of me in a very short amount of time. Took care of my wholesale account in less than a couple hours and had my order placed the in the same time frame. Very speedy service and professional. I recommend.
So I bought a set of titan 7 wheels for lamborghini gallardo put a set of new tires on them. The next size up front and back and car is lowered and install them. Go to back out my driveway no grade or bumps and the front tires rub like no other. So that's not going to work I take them off and call vivid. They give me the run around for a month so they don't have to buy them back. It's all my fault tire size wrong/lowered. OK I just take lose fine with that. 1 year later a guy buys them for his completely factory gallardo and puts his factory size tires back on wheels. Install and hits the road first turn he says it's rubbing so bad he went straight back home and took them off and wants a refund. So call vivid and titan and they just told me to get lost. So I wouldn't buy wheels from vivid racing
Tip for consumers:
No
Products used:
None
Hello, we cannot accept returns for wheels over a year go that were installed and driven on. This is pretty common in the industry for wheels that were installed, mounted and balanced, that a return could not be completed for buyers remorse, especially for wheels purchased a couple years ago.
Looking for a particular item, out of stock and everyone gave me nothing in terms of a solid time frame.
Here comes Travis with a solid explanation and a timeline to boot! By far the best CS I've encountered looking for back ordered parts!
Thank you again and will be back for more!
Products used:
Coilovers (suspension)
They charged my card for a product they didn't have then tell me they can't refund to card I need to take store credit or set up pay pal account just for them
Claim they don't have ability to send check what legitimate company doesn't have a checking account avoid at all cost
Do NOT order from them. They claim they shipped my item which should have been over 50 lbs. The shipment states package was only 7 lbs. and this was after we requested a refund then all the sudden we were supplied a tracking number weeks later. Never received package. Won't refund money. THIEVES!
Hello, we are sorry to hear of this, if your order did ship but was not received, a shipping claim would need to be filed so we can get in touch with the carrier. https://www.vividracing.com/shipping-damage-claim-form-i-112938.html
...because they'll charge your card and stall until you finally request to cancel the order.
I was thoroughly disappointed in this attempted first purchase from Vivid Racing. They made me believe that they had a tire in a size that I had been unable to find elsewhere. After my order, they immediately charged my card, and then informed me the tire would not ship for another 6 weeks. I gave them the benefit of the doubt, and tried to get their customer service to answer my question about why they had a tire no one else had. While their customer service was polite and always responded promptly to my emails, they never addressed my concern in multiple emails about the tire being discontinued. After 6 weeks, the tire didn't ship and I cancelled my order. For all I know, they just took my money to make interest and knew all along that they would never ship the tire, but trained their customer service reps to continuously dodge the issue. I assume that isn't true, but I'll still never use them again.
Tip for consumers:
I just posted a complaint with the BBB. and it appears this company has a pattern of this bad behavior.
Products used:
None
Hello
We responded to your claim, the refund was processed Feb 29th back to your paypal.
My ex-wife was helped by a staff member to select the rims for my daughters birthday. The rims were delivered to the wrong house, I am willing to say that is the only thing that is not their fault, but it was a sign of things to come. When we tried one of the rims, it was the wrong size. Starting the process to return the rims was a headache, but after a few weeks, I was able to send them back, at my own expense. With the discount to have the tires mailed to me, it was $100.00. Without the discount it cost me $400.00 to send them back. They were sent back 01/12/2024 and they confirmed they got them. 3 of the rims were never taken out of the box and I still haven't received a refund. If I get a refund, I am out $500.00, no rims and my daughter doesn't get her birthday present. I will never use Vivid racing again.
Tip for consumers:
I just wanted these rims for my daughters birthday. The rims were sent to the wrong house and I got in a fight with my neighbor because they were sent to his house and not mine. Once I pointed out they were pink rims and asked if he really wanted to put those on his car, he let me take the products. They were the wrong size. I paid 100.00 to have them shipped to me with your discount and 400.00 to send them back with out the discount. I am very angry with the entire process from beginnin to
Products used:
Rims Model SL7023
Order number 1017666
Hello
We are sorry to hear about this however we show this order was placed online. Our website is not able to sort wheels based on year, make and model as research must be done to confirm the correct size, bolt pattern and offset needed. We show the return was just received on the 16th and is pending refund as the wheels were inspected first and are good. More information can be found here https://www.vividracing.com/shipping-and-returns-i-27.html
The Vivid Racing website was one of the easiest to navigate and their images of their parts give the exact impression of the size and details it has in person. However, my order was damaged during its shipping or packaging. Only for that reason I have it 4 stars, otherwise it would have been 5. I hope I am compensated for this.
Products used:
Seibon Rear Spoiler TT Carbon Lexus IS 2021-2022
Ordered window glass for my chevelle. Waited almost a year, finally realized I was being bent over, cancelled my order. Now it's been 4 months with no refund. Every good review is a lie. Don't pull that trigger!
They already send me the same hood twice damage on delivery plus my car had been in the shop for about three months without a hood. Just to be honest I'm so not happy with the customer service also nothing gets done right when you call and you give them your order number. I'm so tired dealing with this issue can someone help from the top please!
Tip for consumers:
Bad service...
Products used:
N/A
Hello, please reach out to us at boss@vividracing.com with your order details and a picture of the shipping receipt so we can look into this for you!
Do not buy from vivid racing
They are very liars because of the prices they put on their page. After a week I called to find out what happened and they told me that the price changed.
Hello,
Please reach out to us at boss@vividracing.com with your order info so we can look into this.
Don't waist your money and time buying from this website, they have Alota things listed on fthe websites that's discounted or not in stock any more. They will take your money ans hold it for a month for no reason …. What a joke and they customer service is. Joke
We are sorry to hear about this and are working on improving this. You are more than welcome to call in for stock checks and to email our customer service for updates on your orders.
I ordered headers in November 2021. Was told a 8-10 week wait. All emails went unanswered. Finally got an answer that they're waiting on confirmation from me. 4.5 months later parts were not ordered and price increased.
Tip for consumers:
I would look elsewhere for goods. These people don't deliver and don't do anything well.
Products used:
Nothing.
I've been trying for 3 weeks now to get my money back for 2 items i no longer need, even requested the refund before either item had even been thought about being shipped. Over 300$s worth in returns and they just keep passing me off to these foreigners that i can barely understand. Really starting to get under my skin.
Vivid Racing understands the importance of delivering the elevated customer experience. They made sure I was notified throughout the whole process where my order was including checking in AFTER I received my product. Reachable not only by email but by phone by a real person if needed. Matching with quality products why would I go anywhere else? I've gone back a couple of times now. Keep up the great work Vivid Racing!
Products used:
Injen Cold Air Intake
Thank you so much for your review! We look forward to working with you again soon!
-Tiffany
They delivered my shock absorbers internationally in just 8 days (including 2 days of my Country's customs clearance). Great communication (Kevin. You're my man), fast responses and hassle-free shopping. Now it's time for the other half of my order (fingers crossed)
So far Vivid Racing has done a great job of clarifying the product functionality even versus other similar products. Then after leaving my cart intact while I determined my specific needs they processed the order quickly and efficiently. We used to call that hand-holding when you went into the parts store and didn't know exactly what you needed. Its refreshing to experience from an online shop., Thanks
It's my first time shopping at vivid racing I've liked the large selections of products also the pricing on some items are the same or even better then on other sites. Also when I contacted customer support about a problem with my shipping address they were friendly and very helpful.
I had to email the Vivid Racing after over 15 days of inactivity. Afterwards, my part was located in the warehouse and finally received on December 20, when it was originally ordered in December 01. I don't really feel like they appreciated me as a customer.
Tip for consumers:
You have to stay on top of them to get them to do their job and send your product. I had to email twice.
Products used:
Tuner
We are sorry to hear about your experience with us. We would love to make it up to you with a future order, so please feel free to reach out to manager@ vividracing.com in the future so we can ensure that your requests will be handled as promptly as possible.
Thank you.
Tiffany 480.966.3040
Quality
Carbon fiber and Alcantara good. It's too
Bad I had to wait over 14 weeks to receive. Also, the core received wasn't as cl re an as the one I'm sending back. It appeared to be glue and discoloration on the core sent to me. Fortunately, I was able to correct most of the imperfections.
Gain trust and grow your business with customer reviews.
Hello Dan, sorry for the frustration on this order. Once an item is installed it is no longer eligible for return. Our policies are in line with other businesses in our industry.