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Vivid Racing has a rating of 3.1 stars from 758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vivid Racing most frequently mention carbon fiber, car parts, and fast delivery. Vivid Racing ranks 3rd among Car Racing sites.
This company responds to reviews on average within 2 days
I purchased wheels a couple years ago from vivid.super easy process and quick! I came back and bought my intakes for my f90 with a great price.will continue to buy my parts from them.great communication through the whole process.
I called to speak with a sales rep about purchasing tires and getting some information. The sales reps seemed knowledgeable and describe to me how the tires would look on my truck. Once the tires arrive. I placed one of them on the rim and had it placed on the truck. I was told these tires will stick out from the side as I wanted and that was not the case. They were perfectly in line with the truck and that was not the look I wanted whatsoever. I called the returns department and spoke to the manager, Bailey, who said they would return three of the four tires. They would not return the one that was on the rim because it's considered used and not resellable even though it never touched the pavement. I explain my side to her and that these tires cost $850 a piece. She said I can return the three and be charged $40 for shipping per tire. I asked to speak with her boss and she said she is the highest authority in that department and would not let me speak to anyone else. Due to the incorrect information given and lack of help from the returns manager. The customer service rep should have told me he is unsure as opposed to giving me misleading information. I am now $1,000 in the hole and stuck with a tire I will never need. I spent over $3,000 on these tires I will never purchase another thing from this company. A $1,000 to this company is what a penny would be to me. This is just BAD Business.
My girlfriend purchased custom wheels from these guys which including tax at customs ended up costing around $8,000 AUD.
When we opened the boxes we where shocked to see that they where NOT what she ordered being the complete wrong colours.
Upset and obviously frustrated she tried to get onto the team who was quick to sell them to her but have not gotten back to her about fixing their mistake. She even sent photos of the exact wheels in the colours she wanted.
They have been ignoring her emails and avoiding her calls saying they are "on break" or "in meetings" every time she calls. They are now not even answering. Don't make the expensive mistake by ordering though these guys, you will not be helped when something goes wrong. They can't even get $8,000 wheels right.
THEY DON'T CARE. BEWARE.
(I have photos, but the files are too large to upload to the website. We should have read the reviews before purchasing.)
Tip for consumers:
To know it was $#*!.
Products used:
Wheels
I fell victim to their exceptional use of SEOs.
The wheels I ordered were exactly what I had been looking for.
So, I ordered them.
Several days later, I get an email stating the product I ordered was no longer available.
Understandable, it is 2021 after all. So I asked for help finding another set of wheels to replace the ones I ordered.
Nothing!
So I sent another email about a week later asking for my money back.
Nothing!
So here it is a month later, two more emails and a phone call, and...
You guessed it, NOTHING!
When it comes to purchasing high dollar/big ticket items online for my FK8 Civic Type-R I'm pretty weary. I've dealt with vendors who've claimed to have products "in stock ready to ship" only to have $2000+ tied up in limbo for months while awaiting drop shipment from the manufacturer without an ETA or even an order confirmation, much less a response from the vendor.
This is absolutely NOT the case when working with Austin Smith@ Vivid Racing. His replies were prompt, and he went above and beyond when answering my many questions regarding product pricing and availability. He was able to offer me a great deal with fast, free delivery as well. I will definitely be reaching out to him again for future purchases!
Ordering from vivid racing is the easiest thing ever, they take your money as quickly and simply as possible. The second you want to follow up on your order or in my case CANCEL it. You will not reach ANYONE by phone email or chat. I ordered and on the same day I wanted to cancel but who knows what'll happen now, they'll probably ship it and come up with some sort of excuse to make me pay for return shipping or a restocking fee or something absurd.
Ordered a simple part for my jeep in May. They promised I would get it early June. Naturally my card was charged@$200. Item never arrived, no update. I called and emailed. They promised I would get it June 28. Never arrived. After several more inquiries, they now say maybe in mid-late July. I think they may be scammers - watch out!
Direct contact with my rep who was super attentive to my requests. I will continue to do business with Vivid. They are exactly what online shopping for car parts should be like. Now I wait for my Braum seats to arrive from Santa for Christmas! Thank you
I ordered a Steering wheel hub for my sc300 a year ago and it still has yet to be delivered to this day. I asked customer service both by call and by email and they were vague as to the reason but I basically got told that it was coming. They answered my email 2 months after I sent them and this was 4 months after I ordered from them. They had poor service with my order on their site as well. VR had finally updated my order saying that my order was "On its way" 4 months ago. Had a horrible experience with them.
Tip for consumers:
Be wary about making a purchase wi th them
Ordered item as listed on their website as being in stock as I was in a pinch and needed it asap. They take my money and send me a reply stating it may take awhile to get my part because it ships from vivids supplier.
After weeks have gone by I asked 3xs thru email on the whereabouts of my part as they advertise it to this day as being in stock... no reply from them. Then I go to their live chat and ask what's going on - no response... so I call them later only to be put on hold for 22 minutes and get hung up on.
Worst experience ever
Make sure they have what you are paying for! I made my order and paid 75$ for 2 day shipping. Was nothing on thier site that said it was on back order. It is going on 3 weeks and the have changed my shipping date again.
I had issues with the payment but they always answer my questions and help me with everything to process a new order and payment method, product takes a lil bit long to ship but finally i receive the confirmation email, thanks!
Kevin was very helpful and responsive. I considered several products from Vivid, from Exhaust System, Wheels, tires and several options within each category. Kevin was very knowledgeable about products, responsive on details and answering my questions. In the end I only got wheels, but Kevin still treated me with the utmost care.
I ordered a set of rims from them (a stock item) they held my order for a week then finally sent me an email about it. They claimed they needed to know the model and make of the car, I promptly told them no since these are off the shelf items not customer order. Then they never got back to me, I called, I emailed and still nothing. Finally I had to cancel the order (3 weeks now) and I still havnt got my $700 back. Totally unprofessional.
I ordered dakota digital parts that were back ordered, I knew that and was ok with the lead time. 6 months later when the items shipped not everything that I ordered and paid for I received. After reaching out to vivid racing I was told that there was a glitch on thier end and I didn't actually pay for the part that I never received. I sent them my receipt showing that I paid the money but was told I was wrong and I basically lost 100 bucks. If you're reading this do not do business with them. I've never been treated this way from a business.
Products used:
Digital dash
Ryan's customer service is outstanding, reached out with an email and a personal phone call very rapidly. Best customer service I have received. Thank you Vivid Racing and Ryan for awesome customer service and support
I purchased a product (exhaust component) for my car from vivid racing which cost approximately $1,000. It was advertised to fit my car. When I got it, it did not fit my car. I emailed them back advising them of this that their advertised product does not fit my car and 3 months later still no resolution and no further contact. Do not purchase from them.
I ordered a set of HRE wheels from Vivid Racing. The money left my account, and I had assumed that they'd be shipping them within a few days. I got an email 4 days later stating that they couldn't source that particular size -- I was emailed and asked if another size was acceptable, a size which doesn't fit my car anyhow. I contacted HRE and got them directly in the same size I wanted and for a slightly better price. Why accept my order if you're not certain you can fulfill it? Now I'm waiting on someone to respond after I requested a cancellation/refund. It takes them an egregious amount of time to respond to messages.,
They took my payment for a car part that wasn't even in stock, then when I tried to contact them to see when my order was going to ship multiple, multiple times & I still didn't get a straight answer. Terrible experience. DO NOT order from Vivid Racing, as far as I'm concerned it's a scam.
I ordered a set of 4 wheels on their website. The order was cancelled. I decided to give them another try and ordered a second set of a different wheel. I received another email that indicated this order had been cancelled as well. After seeking help from customer service to understand what happened, I was told by customer service that it was my fault because of "my attempt at trying to buy wheels in the price range of $90-$150." Which was a complete farse. All wheels I purchased were $200+ each. They didn't even have wheels in that price range for the size I was buying. And why advertise products that in your words are very hard to find enough to complete an order for 4 for?
These guys are a great help! I ordered a transmission the other day and by the next day i realized i needed a transfer case instead. They were able to get that changed and corrected for me quickly and easily.
Ordered part number GT*******xx20HS. Center hub size 66.6. They sent me Part number GT*******435HS hub size 73.1. They would not accept a return because it had a custom back spacing.
I couldn't even get a charge back from the Members 1st bank card. What the freak is wrong with companies now a days. We have no recourse to get our money back when it's so blatantly wrong!
In a nutshell they sent out the wrong wheel from Japan then turned it around on me and said I ordered it. The nightmare started in December of 2018. I had to initiate every update and contact. Wrong wheel arrived this June. They refuse to take it back as it is a special order. Why would I knowingly order the wrong wheel and then return it immediately. It never even left the box. They will say they have emails saying I agreed to ship the wheel from Japan and I did agree to ship the RIGHT wheel. Buyer beware!
I ordered 4 tires and a valve body for my transmission. I chose a tire that I have never heard of before but they had pretty good ratings and for the price was worth it. 2 days after my order was placed I receive an email stating the manufacturer raised the price of the tires there for they had to charge me more. I thought this was very odd so I checked the website and they still had the tires listed at the price I ordered them at. I was busy at work so I waited until the next morning to give them a call and handle the situation I waited for quite some time so I gave up and sent an email stating I would like them to honor the price they had listed. At this point the tires were still listed at the price I ordered them at. I got a response 2 days later stating per my request the order has been canceled. Still the tires are listed for the price I ordered them. Terrible customer service and seems like a scam at this point.
Tip for consumers:
DO NOT RECOMMEND
Products used:
I ordered the tires from another website and within 10 minutes had a tracking number.
I made an order over the phone and the process couldn't have been any easier. They honored a military discount and gave me multiple options for completing the purchase. I finished it all off through email; the sales associate put together the order and handled my invoice extremely fast. Response time to each email was less than a couple minutes. Couldn't have found better prices for all the UTV parts I ordered anywhere else.
This staff member worked hard to find & order my Cadillac parts.No one else ar any other site to include manufacturing company. Was able to secure my parts? Let alone in timeline needed! GREAT JOB CONNOR
I just ordered a full set of shocks for our Mercedes G Wagon and Luis took a lot of time to walk me through the different options for our truck. He saw to best pricing and was my contact straight through to payment. Ultimately, we decided on the Bilstein B8 5160s, which we are looking forward to reviewing next. Great service!
Gain trust and grow your business with customer reviews.
Hello.
We apologize for the inconvenience of this, however we were reaching out to confirm this information to make sure the item on order fits the vehicle it was placed for, so we can avoid any issues with returns in the future. If you send an email over to rma@vividracing.com we are more than happy to follow up on your refund and send the transaction number to you.
Thank you.
Tiffany 480-966-3040 ext 3