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Vivid Racing has a rating of 3.1 stars from 758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vivid Racing most frequently mention carbon fiber, car parts, and fast delivery. Vivid Racing ranks 3rd among Car Racing sites.
This company responds to reviews on average within 2 days
I purchased wheels a couple years ago from vivid.super easy process and quick! I came back and bought my intakes for my f90 with a great price.will continue to buy my parts from them.great communication through the whole process.
I called to speak with a sales rep about purchasing tires and getting some information. The sales reps seemed knowledgeable and describe to me how the tires would look on my truck. Once the tires arrive. I placed one of them on the rim and had it placed on the truck. I was told these tires will stick out from the side as I wanted and that was not the case. They were perfectly in line with the truck and that was not the look I wanted whatsoever. I called the returns department and spoke to the manager, Bailey, who said they would return three of the four tires. They would not return the one that was on the rim because it's considered used and not resellable even though it never touched the pavement. I explain my side to her and that these tires cost $850 a piece. She said I can return the three and be charged $40 for shipping per tire. I asked to speak with her boss and she said she is the highest authority in that department and would not let me speak to anyone else. Due to the incorrect information given and lack of help from the returns manager. The customer service rep should have told me he is unsure as opposed to giving me misleading information. I am now $1,000 in the hole and stuck with a tire I will never need. I spent over $3,000 on these tires I will never purchase another thing from this company. A $1,000 to this company is what a penny would be to me. This is just BAD Business.
Do not buy from vivid racing
They are very liars because of the prices they put on their page. After a week I called to find out what happened and they told me that the price changed.
Don't waist your money and time buying from this website, they have Alota things listed on fthe websites that's discounted or not in stock any more. They will take your money ans hold it for a month for no reason …. What a joke and they customer service is. Joke
We are sorry to hear about this and are working on improving this. You are more than welcome to call in for stock checks and to email our customer service for updates on your orders.
I ordered headers in November 2021. Was told a 8-10 week wait. All emails went unanswered. Finally got an answer that they're waiting on confirmation from me. 4.5 months later parts were not ordered and price increased.
Tip for consumers:
I would look elsewhere for goods. These people don't deliver and don't do anything well.
Products used:
Nothing.
I've been trying for 3 weeks now to get my money back for 2 items i no longer need, even requested the refund before either item had even been thought about being shipped. Over 300$s worth in returns and they just keep passing me off to these foreigners that i can barely understand. Really starting to get under my skin.
I purchased a j-tube for a turbo i had previously purchased from them after several weeks to finally receive the item I realized they had charged my credit card twice for the item 9/20/2023 and 10/03/2023 for $159.00 both times.
I called ant talked to Brett and sent him copies of my credit card statement, I called him approximately called him 20 times over the 2 months each time saying he would take care of it and call me back not once did I receive a call from him.
On 12/15/2023 I was finally able to talk to a manager Kelly Herring which I also sent him the documents on 12/******* he emailed me that they only charged me once and there was nothing they could do.(even after seeing the proof that they charged me twice)
They never sent me a shipping date took the my right out of my account. Never got my package its been 4 months going on 5. Customer service doesn't respond to my email and nobody answers when you try to call. I do not recommend anyone waste your money on these idiots.
Four months ago I ordered a marine amplifier online and Vivid Racing promptly took my $432. I never received a confirmation email or item tracking details and never received the product. Numerous emails have gone completely unanswered. I've called several times, each time I listen to background noise with some dude talking about how great Vivid Racing is, then each time the phone line goes dead after a 10-15 minutes. Awesome.
Tip for consumers:
Despite the many positive comments, please avoid this company & simply buy elsewhere.
Called 6 x over 2 days. They placed my order on hold because they raised the price $100 after I already purchased it. They never answered the phone and each time I waited anywhere between 15 and 30 mins I got hung up on! I finally got through on a online chat and they refused to honor pricing and they didn't even offer to make things right or correct the website pricing. What a scam and to top it off I found the same item on Horse power freaks. Com and guess what? Appears Vivid owns them as well…. Neither CEO's where available for comment… could not escalate to a complaint call and my order was cancelled and I was promptly dismissed. Horrible horrible experience. Not to mention it's 4 days after I ordered it.
Products used:
None
Hello.
We apologize for the issues you had with us - unfortunately due to this we were unable to process the order with the balance due. We worked on discounting the item as much as we could but unfortunately we could not process with the amount that was paid - we recognized the issue right away and reached out for your confirmation as soon as we could, and refunded your order per your request same day. This all took place the next business day, which was 2 days after the order was placed.
We apologize for the inconvenience.
Tiffany, 480-966-3040 ext. 3
They are quick to sell you products but when it comes to customer support it's very poor. No one returns calls. They have a machine service that replies to you instead of person. Would never buy anything from them again.
Tip for consumers:
Go to different place to buy stuff
Products used:
Tune kit that’s was a disaster
Hello.
I am sorry to hear you are having issues with your order. If you can please send an email to manager@vividracing.com with your order information and outline the issue we will be sure to look into this and get it resolved as soon as possible.
Thank you.
Tiffany 480-966-3040
This company will completely scam you out of your money. I ordered back in the middle of June and it is now over two weeks since they told me it would be at my door. The product hasn't even left their warehouse and it has been two entire months. Don't waste your time with this dumpster fire of a company that ignores all emails and calls.
Tip for consumers:
The company will not respond to any form of contact and completely ignore you if you ask for a refund
Products used:
None the company didn’t bother sending me what I paid for
This company drop ships most of its items and have no control of their inventory.
I placed an order for a motorcycle helmet that shows in stock and later found out that it's been discontinued. Now the company gives me the run around about issuing a refund.
It's now been over 3 weeks and I still have not received a refund. Shady online vendor practices from Vivid Racing. No wonder there are more 1 star negative reviews than positive reviews. I would've left ZERO star if there was a choice!
First off I never write bad reviews but it's been two weeks since I have ordered headlights from this company still no tracking number nobody knows when I will receive it I've been given two estimated guesses in one day of different dates nobody knows what's going on... good prices bad shipping
Tip for consumers:
I would suggest buying the product else where if you need it in a timely matter
Products used:
Headlights haven’t received them
Ordered a part Nov 2. Never received a confirmation. Fast forward to Dec 24, and received a confirmation. Two months later! I had ordered the part elsewhere in the interim. The part was delivered and I have attempted to return it. Multiple emails back and forth just to get an address and inquire how they want it shipped (UPS, etc.) and still have not received answers to these questions - it's like pulling teeth. Add to that a restocking fee. Crap business. Crap customer service.
Products used:
None
I called and spoke with Austin about my quote and asked for a shipping date! I was told my order would ship out on Friday 12/22/23! I called back on 12/22 to make sure order would ship. Austin said he checked and it was definitely scheduled to ship 12/22! On 12/26 I still had no tracking number and was told by Austin, he was unaware that manufacturer was closed on 12/22 and therefore would ship out on 12/26 instead! Even though he said he checked with manufacturer on 12/22 and was told they would ship that day, now tells me they were closed the day he checked with them! I cancelled order as I do not like to deal with dishonest individuals! This may or may not be on the company.
Tip for consumers:
If you are in a time crunch do not use this company
Products used:
NONE!
Hello, we apologize for the delays, after looking into this, the wheels have to be custom drilled and made before shipping out. Some items (including custom wheels) will have build times.
I needed an exhaust muffler for my car and Vivid Racing had it listed as "in stock" on their on-line web site so I ordered it. A short while later I got an email saying it was NOT "in stock" but needed to be special ordered and would take months to deliver it to me. I tried to get someone in customer service to contact me to cancel the order and get my money refunded by calling and emailing them for days before someone answered. They refused to cancel the order or refund my money. Stay away from this unethical, dishonest, disreputable company!
Products used:
None. I will NEVER attempt to order ANYTHING from this company ever again!
Ordered an item, months went by, I receive an email asking how I like the item I've never received, contact them and it will be another month, still no item. I tell them either cancel or get me my stuff. They take their time returning my money. Do not order from them.
Tip for consumers:
This place sucks.
Products used:
None. I never received a damned thing.
I purchased a custom carbon fiber front splitter for my Porsche 911. It arrived when my car was in winter storage, so I did not realize that they had shipped the wrong part, until after their 30-day return window. They will not take it back, and it does not fit my car.
Products used:
Not useable
Hello, while we apologize for the negative experience, we cannot accept the part as we show this part was delivered in February. We cannot accept returns this far after delivery date.
They list items for sale, you order it and pay extra for rapid shipping... they immediately withdraw money out of your account. Then, when the day its suppose to arrive based on 2 day shipping comes and still no item, you have to call them 4 times in order for them to inform you that that item isn't available, and they have no idea when it will be...further more, they then take 7 days to return your $300+ that took them 7 sec to takenoyt of your account.
None of which are qualities of a reputable company, especially a web based company...
Never again.
Hello, we apologize for this inconvenience, as for the refunds, this can take approx. 7 business days depending on the bank once an order is cancelled.
Bought a clutch kit for a bike was on sale for $120 so I bought six of them got an email that they will not ship them until I pay the adjusted price of 185 each everywhere else has them for $150.And it took me hours on the phone to get this worked out as they keep dropping calls.And I even called and verified the price before placing the order
Tip for consumers:
Go anywhere else
Products used:
None
Terrible from the moment the money went to them. Several calls to find out when the items would actually be sent to me. Took a month... they sent everything wrong and I spent over $1500 to apparently never see my hard earned $ again. They will keep sending you a return link to fill out, but never anything to return the items. Calling is a continuous run around, support and customer service is crap! SCAM ARTISTS!
Tip for consumers:
Do not fall for this crappy place!!
Products used:
None they were all wrong!!
Ordered Sunday night, paid extra for two day shipping to be told it'll drop ship Friday. An entire business week to drop something the size of a pack of cigarettes. After countless unanswered emails, I called in and was told again it would Friday. Then another email stated it would deliver friday. Still no tracking so I call in (friday) to be told it'll drop Tuesday. $235 including shipping and it's taking that long to ship it? I should've cancelled my order and went to the dealer the Tuesday after. This company is nothing but a joke.
Tip for consumers:
DO. NOT. BUY. FROM. HERE.
Products used:
None
Company confirms an order (does not indicate at all that they do not have the wheel), then strings you along, when called rep tells me that wheel is on B/O and wants to talk me into another wheel although my order clearly stated just need one as all other 3 are ok. I cancel order and ask for full refund! And. Only 4 days later to receive another email asking whether I want to switch my order (that I cancelled) to another wheel and supplier. When I call again the rep tells me my order is still live! I tell her that I cancelled 4 days earlier, she claims not to see anything about that call. Still no refund processed... I cancel again and the rep tells me "that she will request a cancellation". Which might be granted 2-3 business days later and if cancelled it will take another 5-7 business days to get my refund. This is super bad customer service and I believe this company is close to be a scammer in my view. So, buyer beware!
Tip for consumers:
NEVER USE THEM AGAIN
Products used:
NONE
I waited three months to receive rival can am doors and when I finally did receive them I noticed I was missing all mounting hardware. I have been dealing with trying to return or get missing hardware for two weeks. I do not recommend vivid racing for anything. They have certainly lost any future business from me.
This business takes your money and does not ship your item! I ordered a quick disconnect, hub, and wheel over three weeks ago. The wheel and hub came, but no qd. When I requested a cancellation of the item and refund, I got no reply and good luck contacting someone on the phone. All you'll hear is a recording of some douche bag you just want to cave his head in with a steel toed boot. They ripped me off for $136.00. I opened a dispute with my creditor, but so far no luck. RUN AWAY FROM THIS SELLER.
I've called, emailed, and chatted. Finally told them to cancel the order thru chat. He then disconnected me. My next step is the bank and reporting them for fraud. They cannot confirm a transaction until it is shipped and they did just that, and I have it verified in chat log.
Tip for consumers:
Stay AWAY!
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Hello,
Please reach out to us at boss@vividracing.com with your order info so we can look into this.