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Vivid Racing has a rating of 3.1 stars from 758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vivid Racing most frequently mention carbon fiber, car parts, and fast delivery. Vivid Racing ranks 3rd among Car Racing sites.
This company responds to reviews on average within 2 days
I purchased wheels a couple years ago from vivid.super easy process and quick! I came back and bought my intakes for my f90 with a great price.will continue to buy my parts from them.great communication through the whole process.
I called to speak with a sales rep about purchasing tires and getting some information. The sales reps seemed knowledgeable and describe to me how the tires would look on my truck. Once the tires arrive. I placed one of them on the rim and had it placed on the truck. I was told these tires will stick out from the side as I wanted and that was not the case. They were perfectly in line with the truck and that was not the look I wanted whatsoever. I called the returns department and spoke to the manager, Bailey, who said they would return three of the four tires. They would not return the one that was on the rim because it's considered used and not resellable even though it never touched the pavement. I explain my side to her and that these tires cost $850 a piece. She said I can return the three and be charged $40 for shipping per tire. I asked to speak with her boss and she said she is the highest authority in that department and would not let me speak to anyone else. Due to the incorrect information given and lack of help from the returns manager. The customer service rep should have told me he is unsure as opposed to giving me misleading information. I am now $1,000 in the hole and stuck with a tire I will never need. I spent over $3,000 on these tires I will never purchase another thing from this company. A $1,000 to this company is what a penny would be to me. This is just BAD Business.
I just want an ETA on the item I ordered. My item has not arrived and I have not been provided with any timeframe of delivery.
Delivered my item and a good pace, great customer service! I love them now, my wait wasn't long every decent timing I love it! Shop with them
Your services and especially for the excellent staff you have. Thanks for everythingwait for parcel shipment and time to arrive. God bless.
Great company highly recomend fast service and great cust service! Have great products as well, vivid you guys are on point
DO NOT USE THIS COMPANY! Let me tell y'all about this company right here. They possibly have the WORST customers service that I have ever experienced in my life. They sold me the wrong parts for my truck back in June & when I told them I wanted to return them & get a full refund, they said they can only refund the amount of the part & not the tax & shipping because according to them I ordered the wrong part & they are 100% not in the wrong. I argued about it with them until I decided to just get what I can get back for the part. I mailed the parts back in July when they FINALY sent me the return label. Up until August they were givig me the run around about where the parts were. They apparently couldn't find it. I finally threatened to get my lawyer involved if I didn't not receive my refund. They sent an email that same day saying that they found my return order & I will receive the refund after they do their little inspection ( the parts never left the package I just took them out of the box & immediately realized it's the wrong part) well it has now been 2 months & I have YET to receive a refund. Nobody is answering my emails or my phone calls. I 100% DO NOT RECOMMEND THIS COMPANY! Would rate them -5 star if I could. Screenshots of emails they sent are attached. They said that they needed the tracking number so they can see where it's at AFTER they said they have the package. There is not tracking number because the package was delivered 2 DAMN MONTHS AGO!
Tip for consumers:
Don’t do it
Products used:
ball joints
Ordered a set of oracle grill lights. Had a bit of a mixup at first with a part not working. They since replaced the part And is now working
Very quick replys and reply with answers very helpful in moving forward! So, very happy so far, look forward to my next purchase!
Products used:
Headlight assy
Best customer service and fast shipping would definitely buy again and will be buying again Thanks alot for fast and friendly service
Bought roush decal emblem and been total diesater charged twice no one answer the phone i really bad bad experince
Worst pace to order parts, no one ever answers the phone, and never will call you back, waiting time on hold in awefull
Good quality materials, easy to follow manual for installation. Definitely recommendable. I installed on a Armada Y62 2020 and it sits very nicely!
The website was easy to use and navigate. Plus they have great deals! I'm very excited for my new HRE wheels!
Place to go for any GTR parts! James has always assisted me over the years in literally anything I need.
Havent recieved an order after a month and i had paid 50$ to get quick shipping, it was one of the most simplest orders too
My exhaust never came in. Fishy buisness. Don't order anything from these guys. They will take your money.
Was quick to answer any questions and have awesome products! Will use them again in the future! They are helping me make my GTO a beast!
Order ECU two weeks ago, after waiting for the item to ship VIVID racing says they are canceling my order. The item is still listed on their website.
Crooks here, returned a windshield the 22nd of sept, as of the 11th of oct no refund, filed a paypal claim, stay away!
No-brainer ordering process. Response time was within an hour of my inquiry. Couldn't be happier with the entire experience.
Quick response, professional advice. Great Price. Wanted big brake kit but not what everyone else hasso I went with Ksport
DO NOT BUY FROM THIS PEOPLE! Unless you want to wait for months with terrible customer service. At the end you'll end up going elsewhere.
TRIED to purchase a seat cover for my sled on 1-19-23, called a week later to find out where it was and was told it was on back order, so i cancelled the order and received this email from VIVID below. Stating that i would get a refund 5-7 business days. Today is the 13th of Feb and called again because I did not see my refund, they told me that this refund has not been processed yet and they will put a rush on it. I have confirmation of my cancellation, they are holding my money without delivery of product, Theft- I am going to the Better Business B. As I have already seen many other people do. It takes years and months to get a customer and seconds to lose one VIVID.
Hello!
We appreciate the opportunity to earn your business. Our team is working hard on getting your order through our system. We have updated your order (#*******) at Vivid Racing with the following status of, Refund Pending.
Our online order team has the following comments about your order: Hello, Thank you for placing your order through Vivid Racing. Per your request we will be canceling your order and no parts will be shipped. You will be credited for the amount of your purchase immediately with a typical bank processing time of 5-7 business days. Please give us a call or send an email with any questions. Thank you, Grace C. Vivid Racing Customer Service *******040 x 3
You can find a copy of your order here: https://www.vividracing.com/account_history_info.php?order_id=*******.
Should you have ANY questions or concerns, just reply back to this email so we can assist you. Need to make a Return? Do this easy by visiting www.vividracing.com/returns.
Sincerely,
Vivid Racing
1-*******040
www.vividracing.com
Always a pleasure to work with VIVID RACING!, they help to get the best product, and excellent customer service!
I received great service as well as a good deal from Christopher Kolodzinski when ordering a set of Swift springs for my 2018 M4!
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