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Vivid Racing has a rating of 3.1 stars from 758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vivid Racing most frequently mention carbon fiber, car parts, and fast delivery. Vivid Racing ranks 3rd among Car Racing sites.
This company responds to reviews on average within 2 days
I purchased wheels a couple years ago from vivid.super easy process and quick! I came back and bought my intakes for my f90 with a great price.will continue to buy my parts from them.great communication through the whole process.
I called to speak with a sales rep about purchasing tires and getting some information. The sales reps seemed knowledgeable and describe to me how the tires would look on my truck. Once the tires arrive. I placed one of them on the rim and had it placed on the truck. I was told these tires will stick out from the side as I wanted and that was not the case. They were perfectly in line with the truck and that was not the look I wanted whatsoever. I called the returns department and spoke to the manager, Bailey, who said they would return three of the four tires. They would not return the one that was on the rim because it's considered used and not resellable even though it never touched the pavement. I explain my side to her and that these tires cost $850 a piece. She said I can return the three and be charged $40 for shipping per tire. I asked to speak with her boss and she said she is the highest authority in that department and would not let me speak to anyone else. Due to the incorrect information given and lack of help from the returns manager. The customer service rep should have told me he is unsure as opposed to giving me misleading information. I am now $1,000 in the hole and stuck with a tire I will never need. I spent over $3,000 on these tires I will never purchase another thing from this company. A $1,000 to this company is what a penny would be to me. This is just BAD Business.
I sent Austin a DM from the fk8 groups on Facebook, he responded quick and sold me a great intake for my type R!
I had ordered a BMC air filter from Vivid Racing fir a GLK 250 Mercedes. I needed a new air filter and wanted a more performance replacement to the OEM paper filters. I was asked to enter my vehicle model, type and engine, which I did and was presented with BMC 13-15 Mercedes GLK (X204) GLK 250 Replacement Cylindrical Air Filter. Pic attached. I received the part on time as promised! However when I went to change the filter I quickly realized there was no way the new filter would fit! Not even close! I immediately put the filter back in the box it was shipped in and emailed vivid racing. No word from them fir a few days and then Tammy Maas from CS emails me to ask fir pics of the non fitment. I immediately sent them to her and then silence for the last 8 days. I called and agent told me they are waiting on info from manufacturer. This is BS! If you sell the parts the you take accountability specifically when you advertise the parts on your branded website! The part was not cheap 130.00 usd Including shipping and customs. I just want an RMA number and get my funds back now and I can't believe this takes 2weeks! I ship products all over us from Canada and never do I make my clients wait in an RMA if they want to return a part that was incorrectly ordered and doesn't fit! I am very disappointed and frustrated with Vivid racing and after reviews on BBB it seems they are very good at defecting and being non responsive to clients when the money needs to be returned. They can take it faster than you can type but returning a never installed part that was falsely advertised is something that gets put on the back burner! Still waiting going on 3rd week now!
If your needing your product fast don't order from this place! You can't even get ahold of anyone!
Tip for consumers:
Don’t order from here if you want your product quickly. There customer service sucks 100%. Call on to be put on hold forever to be hung up on!
Products used:
Pro armor tire
Do not trust this place they put your stuff on back order for how many months and years and never give ur money back DO NOT ORDER FROM THIS PLACE!
Tip for consumers:
NEVER ORDER HERE!!!!!!!
Products used:
Nothing they suck
Tl; dr Took my money and never delivered had to file paypal claim for refund.
I ordered a strut bar that was and is still labeled IN STOCK on their website. Thankfully I paid with PayPal. Little did I know then I'd have to file a claim. One week passes and I received NO order number NO shipping. I reached out to customer service via email and they told me the order was updated. I now got an order number but still no shipping. Another week passes so I reach out again asking for a refund if the item is not in stock since they are wasting my time. They tell me they will look into it and reply right away! ANOTHER week passes of no response so I reach out AGAIN and they tell me they contacted the vendor and my item should have shipped the day before. This tells me they never looked into it the first time and that they never had the item in stock if they had to contact the vendor. On top of this they ignored two requests for a refund if the item was NOT in stock. Can you guess what happened next? Another week passes of no reply and I contacted them yet again. They ignored me from there on out and started spamming me with the same message saying it should have shipped out with different made up signatures every day for almost a week before I had to block them. I filed a claim to PayPal and came to conclusion I got scammed. A few days later I received an email telling me the item will be in PRODUCTION and ship out in 6 - 8 weeks. What a joke this company is full of lies and crap. I tried to call them to get a hold of someone only to find out their automated system runs you in circles. Tells me I'm caller number 3, then 2, then 7. I waited back down from 7 and it told me I was next then all of a sudden they are too busy and it automatically hangs up. I replied right away to the email telling them to submit my refund, I'm done with you guys, and have fun with the paypal claim. Only after threatening the paypal claim is the first time they replied within a week. I'm then told that they would be happy to issue my refund!... As long as I close my PayPal dispute. What an obvious scam. Closing a dispute is permanent and you can't take action after it's closed they clearly wanted to run off with my money once freed from liability. I called them out on it and they said I would have to close it for a refund. I said no. Then magically the manager was able to approve my refund and the claim closed automatically as it's supposed to.
Fast delivery and everything came as expected they stayed on top of the delivery too
Received the part for my order quickly; packaged well. Looks great on my car!
THEY SHOW HAVING PRODUCT IN STOCK BUT HAVE TO BRING IT IN. THEY TOOK MY PAYMENT AND NOW I AM FINDING OUT IT WILL BE 6 WEEKS BEFORE I RECEIVE IT.
My first time using Vivid Racing and I called to place my first order. Great customer service!
Products used:
Braum harness and harness bar
I purchased a PRL P600 Turbo last February of 2021 from Tylr Inglehart ( VIVID RACING) because I was told I would receive it No later then June, turns out I didn't receive the turbo until the End of December of 2021, during this time of waiting for the turbo I had also talked to the sales Manager Joseph Mills on a number times regarding the shipment status of my order that I was supposed to receive in June June came but there was but No turbo! I was told week after week and month after month by Tyler that the turbo will be shipped out to me! Finally I requested a Refund in August I was told then by Tyler Inglehart that if I was patient I'd receive a componentry turbo blanket with the turbo for the inconvenience, after receiving the turbo back in December of 21 I still do Not have the turbo blanket to this very day, evey time I call or email Tyler He comes up with some B-S Story! I called today I was told that Tyler Inglehart or Joseph Mills are no longer working there!
LIES! LIES! LIES!
I don't know if I will ever shop there again After spending Lot's of money with that Company to be lied to over and over again BAD BUSINESS PRACTICES!
Buyers Be Careful!
Hello.
Unfortunately the item that was being given to you at no cost has been on a back order which is why this has not shipped. Tyler had been actively working on the issue to get this out however production delays are out of our control. Tyler had been in constant contact trying to work on this for you, so I apologize we were unable resolve this issue. We are happy to help however we can.
Thank you
Tiffany, 480-966-3040 ext 3
It came in a timely fashion and was in good shape and exactly what I ordered
Thank you for your review! We are happy to hear your experience with us was good and we look forward to working with you again!
-Tiffany 480-966-3040
Great place to do business, no hassle, no issues, fast service
Thank you for the feedback! We look forward to working with you again soon!
Tiffany 480-966-3040
Customer service was phenomenal and shipping was fast
I have not received my order yet and have not received an shipping update
Hi Tim! We apologize for any confusion regarding the order. It looks like it is still on track for the ship date we gave at the time of order that was agreed to! Its looking to go out around 1/16 however our CS team will be reaching out again shortly to make sure there are no delays.
Thank you!
Tiffany 480-966-3040
So happy it was in stock and cost was at the perfect price for me! Couldn't be happier guys! TY everyone in the VIVID RACING TEAM!
Wheels is very nice! I love it! Can't wait to put on my car this summer!
Thank you for your review! We are glad to hear you are happy with your purchase. When installed please feel free to send photos over to us!
-Tiffany 480-966-3040
Part was exactly as described. Fast shipping and great service!
Vivid racing had the parts I needed in stock and made sure they were delivered quickly.
Got the wrong part, asked for return and still haven't heard back again, been 5 days
Items delivered on time and are in good packaging.
Gain trust and grow your business with customer reviews.
Thank you for your review! Please feel free to reach out at any time for assistance on a future order!
-Tiffany. 480-966-3040