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Vivid Racing has a rating of 3.1 stars from 758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vivid Racing most frequently mention carbon fiber, car parts, and fast delivery. Vivid Racing ranks 3rd among Car Racing sites.
This company responds to reviews on average within 2 days
I purchased wheels a couple years ago from vivid.super easy process and quick! I came back and bought my intakes for my f90 with a great price.will continue to buy my parts from them.great communication through the whole process.
I called to speak with a sales rep about purchasing tires and getting some information. The sales reps seemed knowledgeable and describe to me how the tires would look on my truck. Once the tires arrive. I placed one of them on the rim and had it placed on the truck. I was told these tires will stick out from the side as I wanted and that was not the case. They were perfectly in line with the truck and that was not the look I wanted whatsoever. I called the returns department and spoke to the manager, Bailey, who said they would return three of the four tires. They would not return the one that was on the rim because it's considered used and not resellable even though it never touched the pavement. I explain my side to her and that these tires cost $850 a piece. She said I can return the three and be charged $40 for shipping per tire. I asked to speak with her boss and she said she is the highest authority in that department and would not let me speak to anyone else. Due to the incorrect information given and lack of help from the returns manager. The customer service rep should have told me he is unsure as opposed to giving me misleading information. I am now $1,000 in the hole and stuck with a tire I will never need. I spent over $3,000 on these tires I will never purchase another thing from this company. A $1,000 to this company is what a penny would be to me. This is just BAD Business.
You want me to subscribe to your $#*!ing youtube channel and you havent even sent me an email about my package that I ordered 18 days ago, other than an email saying you need me to verify if its shipped? That is literally your job, its your company, I paid $70 in shipping charges for this? And before you say "have you sent an email" yes it has been 3 days and I have yet to see a response. Despicable
Tip for consumers:
Dont use this site, try DriftHq or Evasive
Products used:
Nothing cause I still have yet to receive it
Ordered a Rock Hard bumper for $1649.95 with promo shipping $10.00. Order was placed on hold. After messaging them, they said it was a mistake and the freight cost was $480.
Got this response "I see what happened here, sorry for the delay. It looks like the promo currently listed on the website for the bumper does not apply due to the item needing to go freight. Freight shipping o|n this item we have been quoted at $300 for a business address or $480 for residential due to needing scheduling and a lift gate for drop off. To continue with the order we would need the balance of shipping paid for, we do apologize for this and will have the website updated asap. I understand this is a jump up and I can get the payment voided with my accounting team asap."
They said they would update the website. It now has a promo shipping $20.00
Tip for consumers:
This is a true Bait and Switch
Products used:
Another supplier - https://www.northridge4x4.com/part/front-bumpers/rh-90245-rock-hard-4x4-patriot-series-full-width-front-bumper-with-lowered-winch-mount-black
Ordered 2 parts for my mustang GT that said were in stock, 2 weeks later get email being delivered today, a week later still waiting and told it should be shipped soon, ask what's really going on representative hangs up on me
Tip for consumers:
Don’t if you want your item soon
One month to receive my order is completely unacceptable and conflicts with their customer service shipping statement, which reads: "If your order contains an item(s) with an unusually long ETA, our online ordering team will contact you to verify the ETA is acceptable."
Why did nobody in the department bother to inform me of such delay? Even after inquiring about this delay they were very slow to respond. As a business owner myself, I have been days without sleep to know that my company is running well... apparently this is not how Vivid Racing operates.
I have called, emailed, chatted requested an update on their website and just get the standard manufacturer delay, now over 3 months. They are a joke as a business. If you ever need a product be sure to never use Vivid racing.
Products used:
Have not used it because I still have not received it
Ordered test pipes from them, waited 3 months, then they emailed saying "ETA end of the month" with still no shipping number… first and last time ordering from this place. And their customer service is trash, takes for ever to reply back to email.
On 2/11/22 Purchased tires from Vivid Racing. 419$ Never received the tires. Have called the number listed many times and all you get is a recording. I've also sent emails with no response. Do not use this company
Ordered 2 day shipping. A week later I call since I still don't have my part and I'm told they should receive the item by Friday. Then order should arrive 4 days after that. Don't order anything online with these guys if you expect it to be on time!
Can't do 1/2 star or 0?! Over 2 months of lies, buying times. Can't deliver, can't return calls or emails. Takes sometimes 8 calls to get through. Spent HOURS on phone alone. Call sales, they answer, but customer service doesn't help. Tiffany is no help, and won't return calls, emails, though she PROMISES! I called manufacturing personally. Answerers in 5 min. $1400+ headache. Crooks! Reported to better business bureau. READ the complaints and negative reviews of others. (Hours on hold, no return communication, they don't refund!). Horrible company. First/Last time! Don't be fooled.
Tip for consumers:
If they actually had the products they sold and billed me for.
Products used:
$1400.+ Steering. Never received, no refund, no return calls. They still are taking calls n sales, no product. Scam company
No stars! I have never done this before with a company! This had to be one of the worst experiences! I ordered a part 7/8/20. Waited till 7/10/20 with no tracking info as of yet. So I went to their site and this is what it reads! " Please allow up to 48 Hours to process and ship your in stock order; if you have a time sensitive shipment please give us a call to ensure there are no delays". Friday morning called and was told I would receive an email! Nothing! Call Monday 7/13/20 cause now I need it by the end of the week 7/17/20. Still nothing. 7/14/20 call again and talked to Ashley again. Not her doing in my opinion. So we reached out yesterday via email and just refunded your money. The guy has no more left! Not only did they waste a week not getting my part out but now put me in a bind! Poor poor company!
I merely was shopping around for some tires, decided to go somewhere else. Over the last 2-3 weeks I've been getting 2-3 emails a day about selling me their tires. No unsubscribe button, no preferences, heck I don't even have an account! Vivid Racing is a bunch of pests!
Tip for consumers:
Do not give them your email! You'll regret it!
Products used:
None. I did not buy from this sight, went to another place. But they still, constantly, send me spam.
I bought a tuner for my Cayenne Turbo S. Upon receipt of the tuner I updated it and followed all directions. The tuner would not properly connect with my vehicle and apparently this is a known issue. Vivid never reached out to me via phone, they hid behind a keyboard asking random questions with no resolution.
I wish this thing worked but obviously there are big issues here.
Outside of the product issue, their customer service and post-sales is horrible. Always long waits that end in a voicemail left with no follow up.
Tip for consumers:
Beware. Do not do business with these crooks.
Products used:
Nothing
It's been 7 months since I ordered an exhaust pipe.about 4 months ago I got the notification that it had been shipped. (I think it was out of stock) it said delivered. The picture that it was delivered to was not my home. I contacted vivid. It took 3 to 4 months to tell me the carrier denied it and said it had been delivered with a receipt. Ya I'm sure but not to my address. They did very little to help me get my product that I spent 400 dollars on, Do NOT order from vivid racing. Such a crap show.
Tip for consumers:
Worst company!
Products used:
None. I never received my product.
We do apologize for this as shipping claims varied and are on the discretion of the shipping carrier. Please reach out to us at boss@vividracing.com with the order details so we can look further into why the carrier was declining the shipping claim
They sold me an item that they never even had in stock. Then after delaying my delivery several times, have just held my money for 8 months. Now they think a flat refund is acceptable, and have expressed that this issue is ok several times via email. 1 star because zero isnt an option. Dont do business with them, unless you like loaning money to strangers for extended periods of time.
Tip for consumers:
Don't
I ordered a rollbar for my car over two months ago. I've called five times, sent too many emails and no response. I finally reply to the status and wish to cancel and they provide me with a bogus tracking number not linked to any legitimate shipper. I have send more online emails as well as live chat and phone calls. Terrible customer service. Run from the pieces of $#*!
Tip for consumers:
Run from these scumbags
Products used:
Nothing yet. I’m trying to desperately cancel this order
Placed an order on 4/10/2021, still have not received it. Sit on hold for over an hour. Connor says having trouble getting a hold of manufacturer. I called, got manufacturer on line in 5 minutes, they have product in stock, yet Vivid won't send me the product. Cancellation process has now begun. Will not recommend this company to anyone at all. Other reviewers have issues as well filling orders that are not in stock. Spoke to Connor, Ursy, and Eamon, and nothing gets done but same rhetoric. Avoid, Avoid, Avoid!
Tip for consumers:
Try other places. They charge your card. Within five minutes you get an email the product is out of stock or ships from manufacturer. You have nothing on their site stating the product is out of stock and/or it will come from the manufacturer. Save yourself the headache, skip Vivid Racing.
Products used:
None. We didn't receive the product. Will find it through a reputable company. Over $15 in shipping. You don't know the shipping, because they don't have the product, so you don't know when it will ship.
I highly recommend you do your due diligence. I'm totally surprised at how there is any good reviews anywhere for this company. They must spend all their time writing reviews themselves. That would make sense to why you never get responses on emails nor when you call. All seriousness though. I would go with Anybody else other then vivid. They are good at getting customers to take the bait but they can not perform nor do I think they truly care!
Tip for consumers:
Don’t believe the hype!!
Products used:
I couldn’t honestly answer the value, quality or shipping questions. Due to the fact that I never received my items. And they ghost you after asking for refund. Better pay with Apple Card or Amex so you can get your money back.
Ordered a part and paid for the expedited shipping of 2 days. Part came 6 days later, too late to replace for a track event. Attempted to contact them, left several messages with Customer Service, voice mail said would return call in 1 hour, never heard from them. Return policy on their website indicates a 25% restock fee for returns, unbelievable! I am telling everyone I race with not to ever use Vivid Racing, they are a scam and a fraud.
I've been waiting on a product to ship for over 6 months and they've done nothing but give me the run around. Asked for my money back and they won't do it. I've never had this issue with anywhere else. Save yourself the headache and go elsewhere
Tip for consumers:
Stay away
Products used:
None
Horrible customer service. Been waiting for nearly a year for an exhaust I purchased off them. It was a special order so they will not refund my money. Very upset and disappointed. Probably won't receive my exhaust until the riding season is over. These guys a $#*!s.
Tip for consumers:
Don't use them you will regret. Bunch of liars.
So far experience is not good! Receive a tracking number (either it is wrong or either it's the wrong shipping address)
Was sent to somewhere in Arizona but i am in Canada, in my confirmation email it was the correct address but the tracking and it's address was not the correct one and I also pay for international shipping.
Please advise asap, I've writing your team since Friday and nothing is conclusive.
I order 2 weeks prior to have it this Thursday, if you can't let me know ASAP and I'll request a refund and buy it local.
Customer service need help!
1-Sens numerous emails: no response
2-Try the chat, it says we will communicate with you as soon as possible: no response
3- left a voice message: no response
Products used:
A helmet visor
Order 2 parts for bike exhaust system, which website says in stock.
Receive email, that they no longer make part 1 of exhaust system. That's fine, approve the purchase of part 2.
Get billed for both parts. Even thought I sent multiple.emails and phone calls.
Get package with approved part 2 and billed for shipping wben though its states free shipping.
2 weeks of phone calls/emails trying to get refund for product that isn't made anymore or shipped.
Terrible customer service!
Kicking my own as for not reading reviews before dealing with this company. Hope I can save someone else, having to deal with the grief of dealing with Vivid Racing
Products used:
Fmf header
Ordered and waited 2 weeks before some following up on my order. Waited several more days for a replay where they came back asking for $250 more for freight and stated the item was in stock ready to ship. Paid the extra freight and it's been over another month with no follow up. Will be disputing as fraud. Stay away from Vividracing!
I had to email the Vivid Racing after over 15 days of inactivity. Afterwards, my part was located in the warehouse and finally received on December 20, when it was originally ordered in December 01. I don't really feel like they appreciated me as a customer.
Tip for consumers:
You have to stay on top of them to get them to do their job and send your product. I had to email twice.
Products used:
Tuner
We are sorry to hear about your experience with us. We would love to make it up to you with a future order, so please feel free to reach out to manager@ vividracing.com in the future so we can ensure that your requests will be handled as promptly as possible.
Thank you.
Tiffany 480.966.3040
Took weeks to receive any communication about parts ordered being on backorder. Terrible customer service. Took weeks to receive my refund. Returning calls to staff emails within minutes gets no response or reply. The absolute worse company I've dealt with in years! Buyers beware, buy elsewhere!
Gain trust and grow your business with customer reviews.
Hey Mitchell, I see here that you first reached out on June 8th which we responded to on June 9th, and then had back-and-forth communication for few days. On June 11th you asked for a refund which we happily agreed to and began processing on June 11th. On June 11th we also let you know that our customer service team would email you with more information about the return within the next 3-4 business days (which would've been June 16th - 17th since the 11th was a Friday).
By June 14th you filed a chargeback even though we agreed to a refund. We let you know "please understand that we will be unable to offer you any type of refund until this chargeback has been canceled/resolved on your end" to which you refused. Your reasoning for filing a chargeback was "as you were not communicating with me". We're not open during the weekend so there was no communication we could offer when we were closed. Up to that point, all your emails have been responded to within 24hrs.
Again, we're sorry that the product had an issue and didn't work for you. We offered a full refund which you agreed to and we began processing. You filed a chargeback even though we already agreed to the refund and began processing it. Every email you sent was followed up as quickly as possible and almost always within one business day.
As we let you know via email, we're happy to continue with the full refund process once the chargeback dispute is canceled/resolved on your end. Thanks.