Vivid Racing

Luis provided exceptional sales support. He answered my questions on a Sunday evening. Ended up buying 6k worth of accessories from him because of his great customer service. I'll continue to do business in the future.

Ordered the floor mats for my Nissan 240SX. Shipment arrived on time, and i was amazed when saw the quality of the product, they're way better than OEM. Definitely will do business with them in the future.

I had a excellent experience with vivid racing, parts were dropped from UMI and Cade went above what he had to do to keep me on top of my purchase. I thought the deal was too good to be true. It wasn't. Thanks

Ordered a new set wheels, called spoke to two different representatives regarding my order, they said they were contacting the supplier, put me on hold for 10 minutes then hung up with no response, I received an email after the first phone call telling me about the possible delays. As of November 2nd I still have received and feed back even after sending and email to customer service. Still up in the air about Vivid Racing, that is why I giving this review.

I was initially impressed with this company. All sales reps seemed knowledgeable and eager to help. However, after selecting and purchasing some wheels their website said would fit my specific vehicle they refused to do anything to assist after learning they did not. The hub bore was smaller than what was needed and I couldn't use the wheels which I had just spent near $900 on. Their customer service department essentially said it was my problem and not their's. I've placed a dispute with my CC company and will never do business with them again. I'd recommend spending your money with other merchants who value your business and will help resolve issues such as this as opposed to blowing you off.

Don't order from vivid racing. I ordered the wrong part canceled it within 24 hours. Never got the part and I was charged me $800. They will not refund me. Its in credit card dispute as of July to August 2023.

Ordered a park for my motorcycle and was told it would be shipped oct 28th and would have it before xmas then was still yet to receive any updates then after 2 weeks past and dozens of emails sent by me they finally responded saying we will send a tracking number on Dec 17th once again didn't hear anything so i kept emailing them after 1 month they got back to me saying a expected shipping date is march 1st then when trying to get my money back i cant hear back from them because of awful customer service, they just keep pushing shipping dates back will never be ordering from vivid again.

Anthony is my "Go-To-Guy" for parts. He listens and has great feedback. He's gone out of his way to help me locate hard-to-source parts, keeps me updated on timelines and always responds to my email inquiries. I've stopped shopping everywhere but Vivid because of his great service. I see several negative reviews, but they seem to stem from supply-chain issues, which are out of Vivid's control. Keep up the good work, guys!

Order a product from them. Said it was in stock which it was not. 2 weeks later never shipped. Tried to get a hold of someone by phone and email. Got put on hold and offered callback. They never called back. No one replied to my emails. Could not get in touch to cancel or inquire about status. Disputed my charge with the credit card company.
Also, be aware they use websites with names other than Vivid Racing, but when you place your order you then see they are the same company, same terrible customer service.
Do yourself a favor and do not order anything with this company. They charge your card immediately, have your money and never ship the product.

Vicid has the greatest line of communication skills and updates ever. They keep you posted on any changes to your order and step by step tracking. I love this company. They truly care about their customers.

I ordered 11/ 20/23 4 rims on deskription was shiping 7-10 days, got first email estimate shipping 12/16/23. After one month 12/20/23. I got second email estimate shipping 01/19/24.try to do a conversation about my order explaining my situation the guy lysen then put me on the hold and never came back. Do nut wayst time here just by from somebody else.

Accidentally ordered wrong part and needed a quick cancellation. Customer service guy named Keaton saw to it by actually calling vendor to make sure they got word of my cancellation. He saw to it and lo and behold got my cancellation confirmation email 30 minutes later. Thank you for saving me the hassle of accepting part in mail and then having to return it!
Scott

Recently bought a car cover for the new Supra. Took too long to get shipped out and once received it didn't fit the car. I emailed them back expressing the problem, no reply back. Pity, had a big list of parts needed for the Supra, I know from where not to buy now.

They made a mistake and inspite of every email saying they are 100% committed to customer satisfaction as well as their on hold recording saying the same. They totally left me hanging. They apologized for their mistake offered me a small discount for the missing part, which I found cheaper even with Thier discount on both eBay and Amazon. They really didn't seem to care and were cocky and arrogant in their replies.

They lure you in with barely decent prices, but then charge 10x what shipping should cost for even economy options (I had to pay $18 for the cheapest economy option to ship a 5 oz. Aluminum blocking plate). Further, there's a delay of several days before the item is even shipped, which would negate expedient shipping options anyway. Lastly, they start spamming you with additional offers from "trusted partners" before you've even received the delayed item. What a horrible experience. I'll never buy from them again.

Purchased a $3500. 00 steering wheel and it never fit or worked correctly. Zero response from Vivid. I have sent them email after email and still no response. Never ever buy from this company. Their reviews say it all. HORRIBLE CUSTOMER SERVICE. On top of that they make promises that they never keep. I was told a replacement wheel was coming soon... that was months ago...

I was very satisfied with the quality of service i received from my sales person Luic. He was very polite and flexible.
The overall price is a bit pricey compared to other cars exhausts but hopefully it's worth every penny.

I ordered a rim in 03/21 that they said was in stock. After ordering i was informed it would ship directly from the manufacturer. The last email I received from them was in 8/21 asking if i wanted to wait, or get a refund. I decided to wait because I couldn't locate the rim anywhere else. In 11/21 i found one and requested a refund. No response. I've emailed several times requesting my refund, but I've never received any response. Their customer service is horrible!

I recommend don't buy here..

I requested an RMA three weeks ago and still cannot get a hold of anybody to help me at this $#*!ty company. Still on a chat log with them right now and they just plain suck. Do not spend money here or you will be forced to contact your credit card company to get your refund

I ordered a shift knob from these nobs and then when I called to see what's up with the order they tell me the price has changed and I need to pay more money because of their lack of updating the website. So unacceptable

They fried the ECU on my Audi TT after sending it in for a stage 1 flash. Claimed they were unable to communicate with the unit and eventually it was returned. It was fried. The car would not run. They offered no suggestions and stopped returning calls. The ECU is no longer available through the dealer. Eventually found another tuner to fix a used ECU. Car is finally running again. Expensive mistake to use them and they offered no solution or took no responsibility for destroying the computer. AVOID, not a reputable company.

Sold me an exhaust system for a $180k car that ended up needing permanent altering to install. Was supposed to be straight forward bolt on. When i asked for pics or instructions for install they couldnt provide anything that showed the issues. I then requested to return for a refund and they denied me. Have to take legal action against them. They are dishonest Stay away from this company! They have a ton of other bad reviews as well

The headlights I ordered works great and looks really nice too. Before these I had a problem with a different site that gave false advertisement and tried to blame me for the DRL lights not working. Luckily I found viviracing and they had exactly what I needed. Installed them myself and let me tell you they look quite stunning. My headlights arrived 2 weeks early! One of the reps kept named Luis kept updating me whenever he was able to. Thanks again for the great service and product.