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Vivid Racing has a rating of 3.1 stars from 758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vivid Racing most frequently mention carbon fiber, car parts, and fast delivery. Vivid Racing ranks 3rd among Car Racing sites.
This company responds to reviews on average within 2 days
I purchased wheels a couple years ago from vivid.super easy process and quick! I came back and bought my intakes for my f90 with a great price.will continue to buy my parts from them.great communication through the whole process.
I called to speak with a sales rep about purchasing tires and getting some information. The sales reps seemed knowledgeable and describe to me how the tires would look on my truck. Once the tires arrive. I placed one of them on the rim and had it placed on the truck. I was told these tires will stick out from the side as I wanted and that was not the case. They were perfectly in line with the truck and that was not the look I wanted whatsoever. I called the returns department and spoke to the manager, Bailey, who said they would return three of the four tires. They would not return the one that was on the rim because it's considered used and not resellable even though it never touched the pavement. I explain my side to her and that these tires cost $850 a piece. She said I can return the three and be charged $40 for shipping per tire. I asked to speak with her boss and she said she is the highest authority in that department and would not let me speak to anyone else. Due to the incorrect information given and lack of help from the returns manager. The customer service rep should have told me he is unsure as opposed to giving me misleading information. I am now $1,000 in the hole and stuck with a tire I will never need. I spent over $3,000 on these tires I will never purchase another thing from this company. A $1,000 to this company is what a penny would be to me. This is just BAD Business.
Car looks exquisite with the tire lettering purchased from this website. Easy to install, I get completed on the look daily, highly recommend.
Honestly, between the disorganization and how long it took to get my order, I still can't figure out what I bought from them.
Eric was great and answered all my questions about the exhaust.
Will be coming back to buy more parts in the future!
Ordered a pair of racing seats literally over the weekend and on Monday the order had been processed already. That is awesome!
Great experience overall, quick responses and helpful information to all my questions. Will definitely continue to make purchases in a near future
Was knowledgeable and helpful with my order, great pricing and fast shipping, it is rare to get good customer service these days
Fast shipping! I ordered on a Wednesday and received the following Monday. (Even with it being the week before Black Friday!)
Easy to use website, prices and selection are great. Will look here in the future for more mods for my car.
This company is a rip off they advertised 2-3 shipping days and I was told I'll get my order in 3 months now don't buy anything from this company
Always a quick response, great customer service! Vivid Racing is always my go to when I need parts. Highly recommend
Ordered parts and paid, almost a week later they asked for more money. I had no calls e-mails, no communication.
Great Customer service and prompt response. I would recommend their company to anyone who are thinking about upgrading their vehicle
I've call 2 times prior and nobody ever helped me out. Chris took care of my issue and looking forward getting the correct part put on my car.
!AVOID AT ALL COSTS!
My son and I recently ordered a carbon fiber hood from Vivid Racing and unfortunately, my experience has been far from satisfactory. Upon receiving the package, there were no visible signs of damage, and my son signed for it without being instructed to inspect the contents. As I intended to keep the hood protected until we were ready to install it, I did not immediately open the package to examine the product.
However, when we finally opened the package, we were disappointed to discover a noticeable crack in the carbon fiber. It was evident that the damage had occurred prior to it being packaged, as there were no visible signs of harm to the back. We promptly contacted Vivid Racing with photographic evidence of the issue, providing them with all the necessary information they requested.
Regrettably, dealing with Vivid Racing's customer service has been an arduous process, lasting a whole month. Despite my immediate claim and the evidence I provided, it has taken multiple back-and-forth communications for them to offer a mere $100 refund on a $1500 hood. Such compensation is far from fair considering the extent of the damage and the price of the product.
In light of our experience, I strongly advise others to approach Vivid Racing with caution. If you are in the market for automotive accessories, I would recommend seeking other reputable companies to ensure a more satisfactory purchasing experience. Vivid Racing's lackluster customer service and unsatisfactory resolution to my issue leave me with no choice but to discourage any potential customers from relying on them.
Overall, my encounter with Vivid Racing has left me disappointed and frustrated. I hope that this review may help others make an informed decision when considering purchasing from this company.
Products used:
Carbon fiber hood
Never do business with these people, what a scam they are running! Bought a 300$ item 7 months ago no reply no nothing, just take your money
Had exactly what I wanted at a great price, and got to support an AZ business to boot. Looking forward to putting some fast into my car!
This is hands down the best company to purchase aftermarket car parts from. No reason to shop anywhere else!
Ordered coil spring for my sons car. They CLAIMED they had them in stock, but 2 days later when I inquired, they had not shipped the items, and would not be able to do so for another week. Needing the parts immediately, I asked to cancel and get a refund. They supposed submitted the refund request IMMEDIATELY, but I got a notice the next day saying the item had already shipped. When I checked the FedEx tracking info, it verified that they had submitted the process AFTER my request, and FedEx didn't pick it up until many more hours later. When I called FedEx to reverse the shipment, the recipient and address were NOT what was submitted with the order. Unable to verify that it was mine, they couldn't reverse it.
Contacted Vivid's customer support throughout the day insisting on a refund, but they insisted that I would have to wait until I received the order and return it (even though I made it VERY clear that it were NOT shipped to ME). I finally got tired of getting disconnected and disputed the charges.
In the meantime, I submitted an order for the SAME merchandise from another vendor, received it, AND installed it on my vehicle before these clowns could even figure out where the shipment had gone.
Unorganized, deceitful, and the bureaucracy is insurmountable. If you can find what you need elsewhere - and you probably can for the same or less - then do yourself a favor by avoiding these frauds.
Products used:
NONE
Hello. We are sorry to hear about the issues you are having with the order. Unfortunately we do have policies to follow for claims such as this, but we are working on this issue and will send over an update as soon as possible. We apologize for the inconvenience and are more than happy to assist on a future order due to the issue.
Thank you
Tiffany 480-966-3040 ext. 3
I would stay away from this company. They will not take care of you once you have purchased. You bought it, it's yours!
Products used:
Wheels
Hello!
I am sorry to hear about the issues you are having with your order. I am not seeing associated order information, but if you can please send an email to manager@vividracing.com so we can look into this and come to resolution.
Thank you!
Tiffany 480-966-3040 ext. 3
I found the seat I really wanted, at a great price too- its my first new seat purchase/ fast response & very nice*
Tip for consumers:
I need to know if it came with mounts, very important. & they did, I was happy☆
Products used:
New NRG seat for my car
Was easy to get my 4Runner sliders. They were a 3rd party vendor and it was faster to order through VividRacing and with better discounts than through Shrockworks.
Gain trust and grow your business with customer reviews.
Hello. We apologize for the issues you are having with us. I am not showing an associated order at this time however if you send an email to rma@vividracing.com we are more than happy to look further into the issue and assist.
Thank you!
Tiffany 480-966-3040 ext 3