- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Vivid Racing has a rating of 3.1 stars from 758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vivid Racing most frequently mention carbon fiber, car parts, and fast delivery. Vivid Racing ranks 3rd among Car Racing sites.
This company responds to reviews on average within 2 days
I purchased wheels a couple years ago from vivid.super easy process and quick! I came back and bought my intakes for my f90 with a great price.will continue to buy my parts from them.great communication through the whole process.
I called to speak with a sales rep about purchasing tires and getting some information. The sales reps seemed knowledgeable and describe to me how the tires would look on my truck. Once the tires arrive. I placed one of them on the rim and had it placed on the truck. I was told these tires will stick out from the side as I wanted and that was not the case. They were perfectly in line with the truck and that was not the look I wanted whatsoever. I called the returns department and spoke to the manager, Bailey, who said they would return three of the four tires. They would not return the one that was on the rim because it's considered used and not resellable even though it never touched the pavement. I explain my side to her and that these tires cost $850 a piece. She said I can return the three and be charged $40 for shipping per tire. I asked to speak with her boss and she said she is the highest authority in that department and would not let me speak to anyone else. Due to the incorrect information given and lack of help from the returns manager. The customer service rep should have told me he is unsure as opposed to giving me misleading information. I am now $1,000 in the hole and stuck with a tire I will never need. I spent over $3,000 on these tires I will never purchase another thing from this company. A $1,000 to this company is what a penny would be to me. This is just BAD Business.
Will not return a phone call or Email. Would not suggest buying from this company. ———————————————————
They had very good service it was very easy and simple to check out very user friendly and the packages arrived in a good amount of time.
Rudy took care of me and provided superior customer service. I will continue to order from vivid and recommend them to anyone.
Chris was great! He beat all of his competitors prices and then knocked it out of the park on his shipping price!
I purchased some new locking lug nuts back in August. The package took about 6-8 weeks to come in. FedEx had a hand in the late delivery and the package was damaged and the order was missing the locking wrench for the nuts. No fault on Vivids part, however it is now almost December and I am still waiting to return the parts for a refund. I've called the VIVID number over and over again. No response. Online help was as helpful as the phone calls. 0 CUSTOMER SERVICE. I paid around $90.00 for the lug nuts and just want a refund and return the product, yet I cant get anyone to give me a striaght answer. I will be reporting them to the BETTER BUSINESS BUREAU. I have also keep all communications between the company and I as proff of the lack of service. They are more than happy to take a payment but of the order is wrong or something is wrong, they seem to refuse to help out the consumer. THAT MEANS YOU AS A BUYER! I would look elsewhere to purchase your products. I have enclosed pica of the package as it was recieved below and they still refuse to help me with a refund. This is no way to treat a customer.
Hello!
We apologize for the issues with the order. We have had a shipping claim open that we are disputing and working on processing the refund for this. We are more than happy to assist in any way we can.
Thank you!
Tiffany 480-966-3040 ext. 3
All 4 Rims was delivered in perfect condition Nothing was damaged and fast shipping as well. Can t wait to put these rims on myWRX Impreza 2009
Great product, fast shipping, and most importantly... great price! I couldn't be any happier finding these guys!
Searching for a replacement item. Found at competitive price and overall service and experience great.
They will help you with their product installation,good customer service and their products are awesome.
Thank you for your review! Please feel free to reach out at any time if you are needing anything else. We are happy to help!
-Tiffany 480-966-3040 ext. 3
Vivid racing a great place to get mods for your car they make it simple to find what you need for mods and the customer service is great as well!
One of the best sites to deal with thanks for my product amazing how fast it was thanks again vivid Racing. 1.5 weeks to get to my door in Australia.
Thank you for the review! We look forward to working with you again!
Tiffany, 480-966-3040 ext 3
Great customer service response quick and helpful. The order was a little pain but it is a rare order and coming from Japan so it's understandable
I had such difficulty finding someone to help. When I finally did, I canceled my order only to find it shipped more than a day after.
I Have bought car parts from them in the past. Very happy and pleased with this company and the shipping times.
Love buying from you guys. Great service great products. Will be purchasing again very soon. Thank you to the entire team
Delivered on time and product was of quality and correct fitment. I will order parts again here when I need them.
Great product, just waiting for it to get here but very excited to install it on my Scion tC thank you!
Lieing $#*!s. DO NOT DO BUISNESS WITH THEM. They say your order is processed when its not. I waited 9 weeks for parts that were never even started.
I'd like to share my extremely frustrating experience with Vivid Racing, to inform potential customers and prevent others from falling victim to their unethical practices.
On 6th April 2022, I ordered a front and rear sway bar kit and an ECU tuning upgarde for my car. Following my purchase, I was repeatedly ignored when I requested a tracking number for the shipping of the item. Eventually, I received a response with a tracking number about 3 months after the purchase, but it didn't work properly. Throughout this process, I was frequently met with silence when seeking information, and when I did receive a response, it was filled with empty promises about the arrival of the part. The ECU arrived yet the sway bar kit bever came.
After more than a year of waiting, on 27th April 2023, I received an email informing me that they would refund the amount of the item, as they had failed to ship it to me. To my dismay, I noticed that the refund amount was only $637.14, which was the price of the sway bar kit, excluding the $325 I had paid for shipping. However, since the sway bar kit was never actually shipped, it is completely unreasonable for them to withhold the shipping fee.
I opened a buyers dispute via Paypal within the dispute period, yet they dragged the promises of delivery out long enough that the dispute was closed and that my buyers protection lapsed, I'm sure this wasn't a mistake and is something they've become quite skilled at doing.
Even the "real customer reviews" that they have on their website are fake, they have an average of 4.7? When every other legitimate review website tells a different story, you can't leave a review on their website if you try, this alone screams scam.
Vivid Racing has caused me immense stress and wasted a significant amount of my time. Their actions are a clear indication of their unethical behavior and intent to scam their customers. I strongly urge potential customers to avoid dealing with this company at all costs. There are other reputable automotive parts distributors that prioritize customer satisfaction and maintain ethical business practices. Save yourself the frustration and disappointment – steer clear of Vivid Racing.
Going on 6 days without a return call, a return email from a real person not an automatic reply
Worse company ever. Zero customer service
I placed a wheel and tire order with Chris. He was very helpful, friendly, and the process was super smooth.
Had a problem with a part tyat was back ordered and they managed to replace it for another equal that was in stock.
I bought a power steering kit and i got it 7 days later from US to Québec. Service was fast, no problems at customs and no hidden fees.
My first time ordering from this shop, and its a very good experience, those guys are so helpful and they have a good knowledge
Gain trust and grow your business with customer reviews.
Thank you for your review! We look forward to working with you again. Please feel free to reach out at any time for future orders.
-TIffany 480.966.3040