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Vivid Racing has a rating of 3.1 stars from 758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vivid Racing most frequently mention carbon fiber, car parts, and fast delivery. Vivid Racing ranks 3rd among Car Racing sites.
This company responds to reviews on average within 2 days
I purchased wheels a couple years ago from vivid.super easy process and quick! I came back and bought my intakes for my f90 with a great price.will continue to buy my parts from them.great communication through the whole process.
I called to speak with a sales rep about purchasing tires and getting some information. The sales reps seemed knowledgeable and describe to me how the tires would look on my truck. Once the tires arrive. I placed one of them on the rim and had it placed on the truck. I was told these tires will stick out from the side as I wanted and that was not the case. They were perfectly in line with the truck and that was not the look I wanted whatsoever. I called the returns department and spoke to the manager, Bailey, who said they would return three of the four tires. They would not return the one that was on the rim because it's considered used and not resellable even though it never touched the pavement. I explain my side to her and that these tires cost $850 a piece. She said I can return the three and be charged $40 for shipping per tire. I asked to speak with her boss and she said she is the highest authority in that department and would not let me speak to anyone else. Due to the incorrect information given and lack of help from the returns manager. The customer service rep should have told me he is unsure as opposed to giving me misleading information. I am now $1,000 in the hole and stuck with a tire I will never need. I spent over $3,000 on these tires I will never purchase another thing from this company. A $1,000 to this company is what a penny would be to me. This is just BAD Business.
Knowledgeable and responsive, super easy experience dealing with Austin to order an aftermarket exhaust.
Read the reviews before shopping with these people. They are scammers and have been doing this for more than 15 years.
Products used:
None
Fake tracking numbers, no responses via emails, phocalls, website chats. Stay away from this "business". I
Products used:
Got refunded from PayPal
The worst experience with this store I order a part October 2022 and my deliver expect is 10-2023 bad
Tip for consumers:
I won’t recommend this store to not body bad experience deliver is taking over 11 months never trust this guy’s
Products used:
Window pillars
Austin at Vivid Racing was extremely helpful in finding the right set up for me. Super fast shipping too.
Excellent customer service and a good selection of parts for my Porsche. I will absolutely work with them in the future.
Awesome website and came faster then estimated delivery. Sounds really good on my car. Installation was pretty easy
The custom design for this product is great. Configured it just how I wanted, and they kept me up to date daily...…. Would highly recommend
Vivid racing is a scam there fake they dont pick up the phone and no email communication be aware please I lost 700$
Ryan helped me with an order very professional, communicative and great customer service. He has been in touch all along the way so far
The customer service in incredible. They go over and beyond to make sure you are happy with your order. I highly recommend them.
I always feel comfortable ordering from the Vivid Team! Customer service is top notch and Shipping was timely
Tyler was awesome! Very professional and great follow up. I will be calling him again for my next order.
Ryan always keeps me up to date an answers my questions right away. So far very happy with Vivid Racing
Started with a Facebook message. From start to finish easy and smooth transaction! Will use them again in the future! Thanks Vivid!
Alex is extremely helpful with excellent customer service especially when most things are drop shipped
Great customer service. Addressed my concerns quickly and professionally! Will order from Vividracing again :)
Well this is the first time I'm making a purchase from Vivid Racing and so far the purchasing procedure is moving right along.
Great fit,easy to install looks great, love it fits as it should it's amazing couldn't find one no where else thanks
A tracking number was not provided during 10 days, so I was forced to cancel my order and request a chargeback.
Great service, unit arrived with a little delay due to COVID-19. It had proven to be easy to use and very useful :)
So it started with my first purchase. I waited 8 days after my first purchase to get any kind of notification of the order, but I only got that because I called them for 3 days straight and then the notification did not have a tracking number on it. So I called back. No tracking info yet. Then 2 days later I called back and the young lady on the other end of the line tells me that the delivery will be made by Friday. On Thursday I get a call form Vivid telling me you $630.00 part is on my front porch and I need to rush home from work to sign for it. It's crazy they say I had to sign for it and it's just left on my porch.
So I thought I would try Vivid again. Maybe it was a fluke. Well guess what. It happened again. 8/31 is when the part was ordered. I called for 3 days straight again. Finally on 9/10 I got an email telling me my parts would be delivered to my house on 9/12. On 9/9 when I called Vivid I told them I was leaving town for a week and asked them to ship the package to the closest UPS store that I would be out of town. So instead of sending it to the UPS store they are sending it to my house. Crappy. They blamed it on the manufacturers. Well I Called TERAFLEX and told them the problem. I have felt with a lot of companies and have some troubles in the past. I don't order cheap parts and usually the minimum is about $500.00 per order. I have 2 other project Jeeps that I am about to start and will spend over 10k on those as well, but I will never use Vivid Racing for the parts no matter if the price is a couple hundred cheaper.
Call it pour money management or what ever you want but at least I will deal with a company that puts their customers first and pride second.
GOOD LUCK!
In no hurry to let you know they are backorder on almost everything after you pay money. Took 6 weeks to return my money.
Tip for consumers:
Use another company
Products used:
Wheels
Hello.
We apologize for any delays or inconvenience with your order. We would love to continue working with you and to make this right, if you are interested in anything else we would be more than happy to take a look and issue a discount on a future order for this. Thank you for your patience.
Tiffany, 480-966-3040 ext 3
Gain trust and grow your business with customer reviews.
Hello!
We apologize for the issue on the order as we were given the incorrect tracking. This has been resolved and your full refund was processed. Thank you for your patience!
Tiffany 480-966-3040 ext 3