Fandango at Home (formerly VUDU)

I've had Vudu for about 4 years and I have about 200 movies and TV shows in my collection. I've rarely had any issues that stemmed directly from Vudu itself; most problems were due to my Charter Internet service. I knew it wasn't Vudu because when Vudu would fail I would run speedtest to find that my connection was stalling. A modem and router reset would fix it, but for a while Charter was hit/miss especially at night times. The last 2 years they have fixed things so I no longer have any buffering issues. I'm located in San Francisco Bay area, not sure if physical location impacts streaming quality.

For all the bad reviews pointing the finger to Vudu for your buffering issues, make sure to test your internet connection to be sure where the problem is. I'm loving Vudu and I can't wait for them to stream 4k content. They're already on board with Dolby Atmos so they're keeping up with the times.

I signed up, redeemed the movie that I bought at Walmart, then they told me I had to download the app, so I did. Then I went to watch it, they told me to redeem it again. So I entered the code again, same code as before, they told me it was an invalid code, even though the movie that I redeemed was showing up in my library, as mine. They kept sending me in circles, download the app again, redeem the movie again, wrong code again, even though it was still in my library, waiting for me to watch it... But it wouldn't let me. I wouldn't recommend this to anyone!

Luckily I've only spent about $35 on purchased movies! The app doesn't work well with Samsung Tv's. Now the Vudu to Go app isn't working on my computer, so I can't download movies that I bought because of some Adobe Air issue. I haven't tried to fix yet but according to the forums it's not working for a lot of people. I've been told to get an Xbox, but now I'm seeing the same trouble with those that I'm having with my Samsung TV. I can watch movies on my computer and tiny iphone, but considering I have a UHD Samsung TV, I would like to be able to watch movies there! Horrible app! I'm going to got back to buying DVD's!

This is without a doubt the worst streaming site around, $#*!, pure $#*!! Garbage, it does not work, and i doubt it ever will. How can they get away with this complete garbage site, and expect to have any customers. Don't sign up and really don't go anywhere near this useless hunk of trash, it is a complete waste of time. Can you spell buffer. Screen hangups, and complete browser lockups. It is truly a waste of time and a complete bunch of garbage, 10+ year old movies, and the ones they call "free" are even older than that. Complete garbage site.

I had a tech problem with a film. Called the service number after the film would not upload. Talk to the service rep. And after trying what he asked
Me to do, so he said he would issue me a refund (2.10). That was 4/25/
I asked him to give me an email telling me about the refund. Today May 13
And I talked to my bank and they did not have a refund from this company
Again I called the customer service and they emailed their boss and they said to copy my credit card statement and block any other information except the Vudu. I told him and his supervisor that there is NOTHING about Vudu
Giving me credit. It's Only $2.10 Not worth another 2 hours going through my robot at my bank and being on hold for VuVu customer service. Customer
Service is a JOKE. When I asked him to speak to a supervisor he laughed
And side they would only tell me what he told me..

I had rented and purchased movies through Vudu on my Blu-Ray. Then I updated my email and payment info and tried for almost 2 MONTHS to get Vudu to update my account info. With my Blu-ray. I provided my device ID 3 times and they just couldn't get it done. The first time I requested to have old info removed from my device, they completed shut down the online email chain and input my problem was "resolved". The last straw was an apology for closing the conversation before problem resolved and said their records showed my device was connected to my new Email and how do I wish to proceed. There is still no devices connected to my new email! I give up. But after reading all the streaming/buffering problems, I'm satisfied with my decision to cut them off at the neck. USELESS IDIOTS!

I upconverted 10 blu rays to be digital copies as part of promotion from VUDU. They charge $2 to convert a blu ray and $5 to convert a DVD. I converted my Matrix blu ray and I was charged $5. I contacted their customer support to ask for a $3 credit. They just kept asking me questions and never resolved my issue. First they wanted a picture of the blu ray case. Then, they wanted a picture of the blu ray disc itself. Which I think is crazy because they never ask for a disc for the other 9 I converted. It's like they thought I was lying. Plus, their customer support feature on their website and mobile is not responsive to a phone. I could not upload a picture from my phone, I had to login to my desktop. And from their website I was having problems pulling up support from my desktop. I was tired of jumping through hoops for $3. I won't be using their up convert feature again. Just a waste of time. I will stop buying my movies from them as well.

We purchased a few TV series over time and suddenly we were unable to stream any of the episodes from what we were watching. The trouble shooting involved internet and TV reconfiguration. I explained that we have no errors streaming with other apps, and that we were able to stream movies in VUDU at the same quality as the TV series but unable to stream TV series. The error seems to be with VUDU and they had no method of trouble shooting the error on their end. I requested a refund and was refunded for only one of the TV series we purchased.

So on my LG 4k TV this used to work. Now out of nowhere it never connects online, everything works fine but this garbage app. No response from my support request from vudu. I am about to call a lawyer. This is the worst scam I ever used. Must have spent a few hundred in the last couple months on movies and I can't even watch them. This app is the worst. DO NOT USE, YOU WILL REGRET WASTING YOUR MONEY. Even when it was working it would constantly log me off and I have to sign on again and again and again. No Joke you will regret this app 100%. You have been warned.

I got an account, but realized IT SUCKS, so like any normal movie site, I thought it would be an easy unsubscribe. NOPE. They've taken my money for MONTHS NOW, because the only way to unsubscribe is to email them. First off, I haven't had a single response from their support email that you're supposed to email when you want to stop using their program. I have emailed them at least once a week because my card has been being CHARGED WITHOUT MY CONTROL. I cannot do it myself, and I cannot remove my card. They are simply stealing from me. STILL. STAY AWAY THEY ARE $#*! HOLES.

If they don't recognize your email, and they typically won't, they will DEMAND a PayPal receipt number (which means you have to terminate the call to look one up and wait another 20 minutes to find a COMPENTENTENT person, sometimes called a "Supervisor"). OR, they will ask for your credit card # so they can bill you again. Then, when calling back, they have no idea what you're talking about and you have to re-produce the same scenario you spent the past half hour talking to them about.
Seems they intentionally make it difficult to contact them. By the way, the last time I asked to speak to a supervisor, that person became abusive and belligerent. These people MUST be part of some sort of crime syndicate, or, if they're acting on their own, they are doing so without ANY regard for their customers. I'd be willing to join a class-action suit against these monsters.