Fandango at Home (formerly VUDU)Reviews 367

I use The Chrome Browser and VUDU ads are always popping up offering special prices on some titles. When I click on the ad and goto the Site I don't see the same pricing available. I sent Customer service an inquiry about this and they claimed they can only honor prices on their own website and not ad's on Third party sites like browsers. That is just plain old bait and switch and false advertising as far as I'm concerned. The service itself is not that great anyways and I won't be using it.
Walmart has to be losing money big time on this terrible service.

I bought a movie through Vudu that was supposed to include a DVD, Blu-ray, and a T-shirt. I got the digital copy from only. When I contacted them, they told me I clicked on the wrong option, even though it clearly stated that all this was included and they refused to honor their offer. This was after they told me they never had this offer in the first place. On top of them falsely advertising, 1/2 the time, I cannot access my library.

Even if you own a movie or show it gives you the option to Rent it and they will charge you. You also have to put the parental settings on every single device, you would think common sense would be to add it your account not the device. My 7 year old autistic son rented a tv show we already own through VUDU, I requested a refund where they can clearly see that we own it and they will not give me a refund. I asked several times to be put in contact with a supervisor and they refused to do so.

I purchased the promotional offer of digital copy HDX on vudu 9/27/17 with sole purpose of recieving the copy and special tiara gift as it was advertised at the time. I waited for movie to be available in stores, then weeks for the movie/gift to be sent to me, nothing came. I sent an email to customer service on 10/27/17, but still did not get a response. I called customet service 11/11/17 and got MELISSA who repeatedly said the promotional offer had ended in June. My question was if it ended in June then why was it still being offered in September when I made my purchase. She told me to send in a screen shot of the offer then they would honor it... wtf... if I knew at the time I would have this problem, of course I would have taken a picture for evidence. She repeatedly said her team adviced her that the promotional offer expired in June... what happened to the customer is always right policy... I have been a customer for years and definitely am not trying to get something for free. If I make another promo offer purchase I will make sure to take a pic of the offer as proof, but reading some of these reviews, I am not sure if a problem did come up that it would be fixed correctly.

I have been a Vudu customer for approximately four years. I have over a thousand movies in my cloud account. Everything works fine unless you have an issue and try to contact online support. They do not provide a customer service phone number. I had purchased some movies about four months ago in order to obtain a discount movie theater ticket voucher on a recently released movie. I never got the voucher and went thru several E mails with Vudu online customer service with no resolution and finally gave up. They were totally clueless. Then I purchased "The "Mummy" with Tom Cruise to get a $3.00 credit. I got the credit verification code but it was invalid. I E mailed a copy of the verification code as a word doc. And they said they needed a JPEG photo. So I took a picture of the Verification code with my Android phone and E mailed a picture to them., They said they could not open it and to send another one. This is to much hassle for three dollars. I am seriously considering buying my digital content from another provider. I have spent literally thousands of dollars with Vudu, and this is how they treat their best customers. Shameful!

Vudu's services stream just fine. I have 14mbps coming down from them right now
The catch is this: you can't stream using a browser anymore and are stuck using their app. Their really poorly written app.

Don't $#*! about your T-Mobile Tuesdays $#*!, don't complain about conspiracy thoeries, don't moan and groan about buffering. It ain't them in those instances, it's you. Solutions:
Pay for your movie
Buy physical copies
Get better internet.

Their app sucks on PC and their lack of PC browser play support is horrendous.

Also, jaqueline, you're absolutely out of place review made me smile. Thank you!

Let me start by saying that I used to sing Vudu's praises. And I've still never had a problem purchasing directly from Vudu or viewing a movie with Vudu on any platform. That being said, converting from disc to digital is another story, Converting from the iPhone/iPad app hasn't worked for me at all. If you try to convert through the app and it doesn't work, Vudu to Go won't allow you to add those movies to your cart on PC. That's fun. Then there is Vudu/Walmart's Instawatch. The idea is to scan your Walmart receipt into the Walmart app and and any qualifying movie you purchased will instantly show up in your Vudu account. And sometimes it does. When it doesn't, you have to take a picture of the receipt, take pictures of the front and back cover of the blu-ray, then wait three weeks for someone to email you back. Sort of the opposite of instant. Emailing Vudu is just sending your problem into a void. The only replies I've ever gotten were weeks later asking if they had fixed the problem. I thought I would try calling. No one that I talked to could answer any question I had or offer any solution to the problem. Also, customer service is 9-5, Monday-Friday. I rarely watch movies from 9-5, Monday-Friday. If anyone else at all ever offers me a place to convert/purchase/watch all of my UltraViolet movies in one place, I will happily move on from Vudu. Unless it's a Disney movie, right now, they're the only game in town for UV.

I was OK with the site until I needed tech support and found out how horrible the support was. The thing that really rubbed me the wrong way is they are unapologetic about it as well. They know and don't care. A really bad signal. There are plenty of issues with the actual streaming as well, but I can be patient if I have good support. They send you this form letter after they give you a lame excuse for their failure or inability to fix an issue that the matter will be resolved in 72 hours if they don't hear back from you. All the little things they could have done to lessen the sting of poor service they don't and act as if they don't care. It is just painful to deal with these people.