Fandango at Home (formerly VUDU)

Had $400 in credit. I wasnt aware there was an expiration (if there actually was one). Had $133 left and all of a sudden $0. They pocketed the $133 and really didn't give a crap.

I buy a lot of movies and i redeem the codes from the movies i buy along with sales vudu does over the years. They have been taking away movies i own and tv series i own throughout the years. I contact support they copy and paste some generic response that does not help you with the issue. You reply for weeks and you never get a real response just some automated response only... I called the phone support there liars and have no clue what there doing. They do not even want to check your account to verify stuff they make up some excuses.

Best i got was them telling me i have to have proof of all the codes i redeemed with a huge list of info they want per movie. When you have hundreds of movies and you have no clue which ones are gone but a few then what? They will not look into this issue even through if you google them taking content it is flooded with so many that has it happened to them some over 400 titles even. Most do not get it fixed cause support is not support... I am shocked over these years not enough people did not do a class action lawsuit against them. I guess most people either to lazy or used to getting scammed and is a normal thing in there life so no big deal.

This last issue i redeemed conan fine but it is missing my library and my proof i should have it shows i redeemed it ok in vudu billing but missing to watch. Vudu will not help there clueless and have to stick to a automated script on phone and email support.

They are cons and sick of being conned with digital content since there is hardly any laws to protect the consumer for digital goods...

Was a loyal VUDU customer, and I will NEVER 0urchase anything from this company with the way I was treated. I was having troubleshooting issues with a bundle pack I purchased. I did the troubleshooting steps, and in fact my husband is also an engineer in IT, and helped with the process. Still, nothing worked. I called and instead had a incompetent desktop support agent have worthless answers. I then asked to speak to a manager or supervisor to see if I can either get a refund or even a simple $5 VUDU credit because of this issue,

I was put on hold for 7 minutes, and then the same incompetent desktop agent comes back on the line to relay the message of his supervisor, didn't I ask to speak to a supervisor? He then put me on hold again.

The supervisor Cathy then comes on the line. Has a horrible attitude problem. Sounded like she hated her job just by her tone. She spoke to me as if I was so stupid and treated me with disrespect. Could not even speak properly and she is a manager? She's horrible and never would I let her speak to any customers that way.

I hope the CEO of VUDU sees this and takes action for his crappy customer service staff,

Vudu is a huge pile of steaming scamming crap. Not only have they lost my current business, but any future business too. I was lured in by it seamlessly integrating with my XBL only to find out once my XBL Gold expired not only can I not order new movies, BUT I CAN'T EVEN WATCH MY CURRENT ONES! Total, complete, utter, 100%, scam. Pure and simple.

I have purchased several movies through Vudu and every time I try to watch MY MOVIES I get "BUFFERING ISSUES." I can watch NETFLIX, FLIXSTER and other streaming channels and never have buffering issues! Any suggestions? I've had it!

It took 4 hours to watch a 2 hour movie because it kept stopping and loading and loading and loading and buffering and buffering and freezing and saying I had no internet vudu is not responding error 16 then there was no picture with audio only then when I finally got it working the video and the audio didn't match up I had to put closed caption on it was an awful four hours I will never rent from them again I should have rented from YouTube will gone back to Netflix I never had a problem with them not even with a coupon or a promo code would I ever come back it is my first time and my last time vudu left me aggravated and frustrated I didn't even enjoyed the movie 4 hours long save your money go elsewhere

UPDATE: I think the most important thing is that they have a monitor that says good or down on the front page, that inspires confidence in ones service.

I guess he did listen, I am one to update people when they fix things. They fixed it, but the service still lacks availability. They have issues that points to something with there system. I will continue to ping them until they fix there issues...

I am an Engineer, when I called the help desk with a problem, they couldn't fix it, so they made things up to justify and redirect the problem. I called customer service, what an arrogant bunch of idiots... Why do I say that because the customer service agent said he would get back to me, he never did. I look at the complaints. I can see why... I will not buy any more movies from these guys and look for something better... Customer Service is protecting and screens the calls... I would love to talk to somebody that knows something there but I haven't found it, they are so full of bullsh&t and when you logically reduce there story to rubble they start raising there voices and get aggressive with you, nice tactic, when I ask for a supervisor they get one of there buddies and I can tell you he's no supervisor, the words he uses and how he stubble's through the English Language yeah, I think not. If management is not watching the workers, which is clearly going on then I blame the CEO. I will explore other avenues...

Not safe my account was hacked and people where buying movies with my account and the would not refund my money even though the Roku that purchased it was in a completely different state then me...

We use Vudu for streaming rentals. There are times it does not work or has bandwidth issues and drops to 480 or lower resolution to keep from buffering, just like nextflix and everyone else. These issues usually happen on weekends and other high use times and are dependent on your IPS. If you are planning a night of anything more than casual watching, you'd be better off on purchasing (or renting) a DVD. Imagine having your 8 year old over with several friends with the promise of watching a movie just to find out the service is down or slow. Or that 3rd date with someone special and your Vudu keeps buffering! If purchasing from Vudu and keeping in your Vudu account, keep in mind they will have server crashes, server changes, upgrades, etc. Your account could be lost, deleted or damaged. They will be happy to reestablish your account but if you don't have receipts showing the movies you purchased, your out every purchase you made. To make things worse, they do not e-mail receipts of purchases, they keep that in your account... the same one that may have been lost or damaged! Bottom line, Vudu is great for casual rentals on any night that if things stop working you won't be upset saying, "Oh well, time to go to bed", but for anything more, you really should think about something more reliable. Keep in mind, these comments apply to any on line streaming service, not just Vudu.

Have like 352 movies I bought. I can't access any of them. The app doesn't work, you can't download them for offline viewing any longer. I have stopped buying movies on vudu. Garbage service.

Don't waste your money! They promise bonuses and rebates for pre-orders and they NEVER make good on them. You contact customer service and they are absolutely no help. RIPOFF ARTISTS! DO NOT BUY FROM THEM!

Nothing I purchase or rent plays right. It all buffers like $#*! and I have to restart everything for it to work right and it still doesn't. So frustrating

Tried linking my UltraViolet collection with VUDU per instructions. Received a successful link message to find my movies from UltraViolet nowhere to be found. Stay away. Shame UltraViolet is closing.

I use NordVPN for security. When a VPN is connected and I try to login to Vudu the Captcha human verifier will run continuous without end. With a VPN connected using Vudu is not possible on a PC. Definitely a failure by the company or more likely a disregard for consumers who choose to use a VPN.

It take to long to buffer and you can't even watch the movie you bought without it taking to long to load. Why buy movie on the go if the vudu app doesn't even work.

Was looking for specific movies on amazon that could only be watched by either subscribeing to hbo or other paid networks to watch movies like showtime or etc to watch the movies I wanted so tried VUDU cause I just wanted to rent specific movies without having to subscribe to hbo or other networks to watch and I am very happy that I did I could rent or buy all the movies I wanted and think they look great better then amazon and as far as the reviews I've read from others that say the movies stop playing or stopping or cutting out I've never had one issue with that so it must be there wi-fi network but yet they blame VUDU that's pretty pathetic cause I think they offer great service and I haven't needed to contact them for anything cause like I said I've had no problems for over a year with streaming movies or whatever off there network will be a customer for a long time and will be renting or buying not very often off amazon

We used Vudu after receiving a promotional code for a free movie. First of all, the process to even redeem the code is ridiculous. You have to enter one code, followed by all of your personal information only to be given a second code that can only be used once you sign up for a Vudu account. After going through this unnecessarily lengthy process, I logged into the site only to be met with disorganized chaos. There is no user-friendly way to sort out rentals from purchases and new/upcoming releases from older ones. It isn't even easy to sort out family movies from adult ones. Not all of the movies accept promotion codes, and there is no useful way to narrow that search down either. You have to just sort through everything until you find what you want. I logged into the site on our Roku on our TV so we wouldn't have to watch the movie on my small computer screen. It wouldn't even give us the option to enter the code on the TV. I looked through all of the menu options, and it wasn't there, so we decided to just watch the movie on the computer after all. When I tried to use the code, it wouldn't work. It didn't even say the code was invalid. It just said the code wouldn't work. After over an hour of trying to figure it out, I finally drove to the Red Box down the street and rented the movie we wanted for $1.99. It was absolutely worth it! I wish I had just done that to begin with and not even given Vudu my time. I would not recommend Vudu at all. Why would I give my money to a platform that is insanely complicated and disorganized to use that doesn't even work as advertised?

Look, I'm seeing all these one-star reviews, and I realize experiences can differ greatly so maybe, generally speaking, they have some customer service issues, but all *I* know is I had the most amazing experience. I had signed up for an account, thinking I got the first 3 rentals at 99¢. This seemed to be confirmed when I got my first at that price. Next day, returned excited to get the sequel, but couldn't figure out how to get the price drop on the next movie. It was almost 8pm, so I figured their customer service was long closed, but decided to give them a ring. I got a real, living person with one button press in a phone tree and a total wait of less than 3 movies. Told my story to a great agent named Jared. He apologized but explained the deal had changed from three 99¢ movies on new accounts to only one. I was really bummed but accepted his apology, expecting that to be it. But then he said to give give him a minute, so I sat on hold a short while and he came back and said he put 3 dollar credit on my account! I was blown away and VERY excited--there's no way I could justify spending 4 dollars on a rented movie to my hubby, so it was very cool to have it that cheap!

Seriously, can't speak for anyone else but I was amazed by the customer service. Just saying. (I mean, plus great quality, easy subs, intuitive player on Xbox one app, very impressed)

I have had an account for years with Vudu and it has worked very well 100% of the time. I have read some of the negative reviews and see they are blaming their crappy internet service on Vudu. And the fact they have used all of their capped download/streaming limit or crappy bandwidth on Vudu. I would like to suggest they do more research on their ISP and maybe upgrade or change service provider. Vudu provides the best catalog selections and the best quality audio/video there is. Netflix offers a lot but most is crap. We canceled Netflix because they keep raising their prices and it's not worth it. I don't know anything about Vudu customer service as I have never needed it. I love Vudu. I own over 250 movies on Vudu and have never had a problem playing any of them. Also, If any of your movies have the "Movies Anywhere" symbol, You can connect and watch them on other services like Amazon Prime/Apple TV/and other streaming services that are associated with "Movies Anywhere". "Movies Anywhere" Streams movies and is free to sign up on as well.

3 years ago I put in the new Ghostbusters and the ring a couple days ago I went to watch them Ghostbusters was changed to paranormal activities and the ring was changed to Alfred Hitchcock The Ring from the 1920s I tried to explain to their customer service that I've watched Ghostbusters many times and why was it changed and where would I get a code for a 1927 movie they're exact words were we want the proof of purchase.I said I put it in 3 years ago why do I have to do that because you changed it?

I love vudu I have almost 500 movies and I hardly ever have a problem. I get new releases generally a few weeks before on bluray and it's great I give it two thumbs up

Peeuuw VUDU- One of the worst customer service entities I've ever encountered. They just don't care
Received a $25 gift card for VUDU for Christmas from my wife. Now let me preface by saying that I use the DVD to Cloud function they have quite a bit whereas you convert your DVD's to Cloud for a couple of bucks. I love that function! Getting back to the gift card, I scratched off the PIN and it smeared so I couldn't read it. Used a coin and softly scratched and it still smeared. No problem (I thought) as I just figured that I contact their customer service dept, submit a pic of the GC as I'm sure they'll want as proof and I'm good to go. Couple of days max right? NOT... Still going on after almost 6 weeks now and this after having to resubmit everything including pics as they "lost" my original request which they told me that would "escalated" immediately. I'm at a loss as to what to do but I guess I'll just wait this out as I'm clearly dealing here with people of very low customer service experience and to be fair, maybe not their fault but possibly victims of poor training if any.

After downloaing lots of movies and TV episodes for my 5 years old to watch while traveling...
All of the sudden, none of the downloaded items ard recognized by the PC nor by our Apple products... Vudu's answer is to REdownload ALL my items agzin and PAY again my internet provider for the 100'S of GB of downloads...
It's a money making scam...