• Walmart

Walmart

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Overview

Walmart has a rating of 2.3 stars from 4,409 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walmart most frequently mention customer service, credit card, and third party problems. Walmart ranks 802nd among Discount Shopping sites.

  • Service
    664
  • Value
    611
  • Shipping
    521
  • Returns
    474
  • Quality
    556
Positive reviews (last 12 months): 22.4%
Positive
15
Neutral
2
Negative
50
349
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How would you rate Walmart?
Top Positive Review

“Vision Center Review”

William B.
7/4/24

Your Optician Ms Catherine Cantù, at the 1604 and Hwy 281, San Antonio location was very professional and took care of my eye glasses problem in a timely manner.

Top Critical Review

“Got charged for same item twice, delivery was canceled 2 days prior but still showed up”

steve r.
10/28/24

Called service rep 2 days ago to cancel and was supposed to have cancel. Meanwhile my bank has a 212.00 hold on my account due to walmart charging me twice for the same item. I'll never buy from them again.

Reviews (4,409)

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Reviews that mention popular keywords

customer service (693) credit card (110) gift card (66) delivery date (59) return policy (70) wal mart (201) shopping experience (52) savings catcher (21)
Thumbnail of user daniels271
Wisconsin
1 review
0 helpful votes
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April 2nd, 2017

I ordered a pair of jeans from walmart.com and they were the wrong size. The web site says that items can be returned to any walmart store for a refund. Well thats not entirely true. They refused to give me a refund because I didn't pay with a credit card(I used Pay Pal). I will never do business with them again!

Thumbnail of user oliverl30
Ohio
3 reviews
26 helpful votes
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June 25th, 2018

I vote with my dollars and I vote every day. I cannot in good conscious shop at Walmart any more due to how they treat their employees, their neighboring community aka mom & pop shops or the country as a whole with all of their tax schemes. Nope. No more. Shop local.

Thumbnail of user cathym36
New York
8 reviews
71 helpful votes
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March 14th, 2016

Ordered boots from Walmart. Everything was fine except I did notice that they came from a different company, found out that walmart has many items on their online shopping that they actually don't even have in their own warehouse. Didn't realize they sold items for other companies. Returns are through this selling company and not through walmart may be an issue.

Thumbnail of user timp39
California
22 reviews
39 helpful votes
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September 10th, 2015

They have very good deals on electronics, kitchen appliances large and small, and some groceries. Their Pharmacy is No hassle, well stocked, and fast. Yes, Walmart is the kind of place where you pick and choose the good products from the bad, but, they are a lifesaver to have around. I'm probably in the minority, but I have not had problems here, ever. THE biggest gripe I have with them, is they Really need to restock their shelves more often. They're out of stuff, I know they have in the back, which is frustrating, but hey, it's not Nordstrom, so, it's a minor inconvenience all things considered.

Thumbnail of user golama
Bangladesh
2 reviews
1 helpful vote
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February 28th, 2016

I tried other spy software packages but they all were extremely buggy. Auto forward was not. It was very easy to use, just like the video I saw, and it worked well. Turns out they needed it for only a day or two until I got the information I needed (exactly what I suspected) that I was on my way. I know a lot of people say stuff like this should be illegal but when put to good use programs like this are extremely valuable and a lifesaver.

Thumbnail of user bonnies28
Pennsylvania
3 reviews
1 helpful vote
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May 31st, 2015

Walmart.com is one of the worst websites to navigate through. Pages take forever to load in and half the time items advertised are not even available. I don't get why they just don't remove them. Out of Stock seems to be their new moto. I get so feed up that I just shut it down and look elsewhere.

Thumbnail of user aprilb45
California
17 reviews
7 helpful votes
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April 10th, 2016

I hate the actual store but the online store is amazing with great customer service and better prices than in their own stores. I order thousands of $ worth from their web site every year on a monthly basis and have never had a problem!

Thumbnail of user mea125
Colorado
6 reviews
3 helpful votes
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February 24th, 2016

Quality sucks, done with them no longer shop there. Since the employee pay increase, i can't find 1/3 of the items i used to by there. Example, the Zip lock bags, used to have 50 choices, now, 20 or less and its only their crap.

Thumbnail of user darlenes37
Pennsylvania
3 reviews
3 helpful votes
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May 10th, 2017

The products are good, but I dislike the payment process. If I use my debt card and submit a payment, I don't want the money taken out of my account each time an item is delivered. It's stressful trying to keep up with your banking.

Thumbnail of user waltrautg
Arizona
6 reviews
1 helpful vote
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July 15th, 2017

Walmart's products are without a doubt the best deal. Their customer service side is badly slaking. In store, it is impossible to get help and when one finds a sales clerk it is mostly with a feeling of bothering them. Check out is pretty good.

Thumbnail of user lisab390
Texas
5 reviews
4 helpful votes
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September 12th, 2017

Waiting in line when 3 out of 12 checkouts are closed is not fun. But I do like the sometimes low prices and free ship to store and U pick up. Employees have been very nice at the 3 Walmart locations I have shopped at.

Thumbnail of user kimberlym2079
California
1 review
0 helpful votes
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February 28th, 2022

Every time I place an order Walmart ships some of the items come ship in individual boxes and I'm getting charged a for each box. These are food items I never get my non-food items from Walmart. This year alone I've been over charged $57.81 and now I have to borrow money to pay my rent. I'm furious!

Shipping
Thumbnail of user ronf57
Kentucky
2 reviews
2 helpful votes
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November 20th, 2017

Unless you are physically all day every day, forget WalMart. FedEx is required to get a personal signature and has missed me four days in a row. Amazon delivered six packages while WalMart delivered none. People dont sit home waiting to sign for their packages.

Thumbnail of user vyn14
California
4 reviews
14 helpful votes
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June 29th, 2018

Honestly Amazon fanatics need to try Walmart.com. No membership required fees and free 2 day shipping on almost everything with a minimum purchase less than what Amazon expects from non members and remember Walmart still gives you free two day shipping. Prices are often lower than anywhere else so this is a must go to before anywhere else

Thumbnail of user barbarah510
Idaho
7 reviews
23 helpful votes
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June 17th, 2019

Apparently Walmart is trying to force everyone to use their idiotic app to shop Walmart.com. When I type in a search phrase I get NO search results, instead I get the email sign up page! Guess what Walmart? You lost a regular customer and I won't be back you shady morons!

Thumbnail of user josephk356
Tennessee
1 review
3 helpful votes
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October 5th, 2019

I'd attempted to leave a review concerning a product that broke the next day. I was using Firefox browser. Walmart.com review page loaded - but when I clicked the 'Submit' button, nothing happened. So I tried the same process on two other browsers; IE and Chrome, same outcome. Then I tried another review of a different product, a positive review, it went through! So I went back to my negative review on the product that broke... nothing happened. It's time we replace Walmart.

Thumbnail of user craigm93
Florida
2 reviews
3 helpful votes
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October 6th, 2020

I purchased a Hisense Roku TV through Walmart that had a one year warranty. This warranty is not worth the paper it is printed on. In less than one year the tube started going bad and is getting progressively worse. Hisense indicated that "we have come to the conclusion that your unit has physical damage". When asked to provide a reason for their conclusion they state: "we are unable to state what kind of physical damage as we did not see what took place". The TV is on top of a bedroom chest of drawers and has not been moved since day one. It has never been dropped or damaged in any way. I would never buy any Hisense electronic item again. I should know better since Walmart only sells cheap crap.

Thumbnail of user pedrom173
Pennsylvania
1 review
15 helpful votes
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August 11th, 2020

The agent never contacted me. I have had my phone in my hand the whole time. You are lying and no help at all. I asked for a refund and hope i never have to buy from you again. I will make sure i tell my family and friends what i have gone through. Thanks for nothing. This was my last communication with the help chat. Even the refunds take weeks. Do not waste your money here. Go to ebay or amazon.

Thumbnail of user saram72
California
13 reviews
17 helpful votes
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November 21st, 2015

Good prices but slave labor products and practically slave labor wages for the US employees. They actually advise their employees to seek out food stamps and other social services because they pay CRAP. I won't shop at a place like that.

Thumbnail of user rayn15
Oregon
4 reviews
7 helpful votes
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April 4th, 2016

Nothing about this store would ever get me to go back! The clientele, employees and general atmosphere made want to exit immediately. Stopped for something for a headache because it was handy and that was a big mistake! Checker ran out of cash register tape and this process involved shouting back and forth between checkers.

Thumbnail of user donnac57
India
3 reviews
0 helpful votes
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August 20th, 2017

I am regular to walmart. Great service. An average American cannot keep away from them at all. For me and my family, it has become a part of day to day life affairs. Nowadays, I purchase almost everything from them. They are fast and effective. I save some bucks every week by purchasing from them.

Thumbnail of user estebani
New York
1 review
0 helpful votes
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July 20th, 2018

I ordered a 6 pack of chart paper from Walmart.com. Walmart sent an email saying that my 6 pack of chart paper was delivered. I only received 2 chart papers. When I called customer service, Walmart said that they've made a mistake and there's nothing they could do about it. Their tactics are deceiving and manipulative. I did not expect these types of scams from a company like Walmart. I've learned from this experience and won't make that mistake again.

Esteban J Isaac III

Thumbnail of user carlaw4
Germany
2 reviews
4 helpful votes
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May 7th, 2012

I have ordered many times from Walmart.com along with other websites with no problems. I was able to check out quickly and with little hassle. I received my confirmation email within a minute of the website confirming the order.
I paid for standard shipping. It was out of the warehouse and out for delivery in 2 days. If I were keeping the item, this would be an excellent turn around time.

Thumbnail of user cristieo
Washington
5 reviews
16 helpful votes
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January 14th, 2015

I have yet to have a bad experience ordering from Walmart. Like most companies read the reviews before making a purchase but even if you get the item and need to return it, no problem. They have above average customer service.

Thumbnail of user joek917
Nevada
2 reviews
9 helpful votes
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May 31st, 2022

Loss of password to online account. 2 customer service contacts via telephone and alternately spent 40 minutes online waiting help to regain access to account to no avail. If less than 1 star rating was available - I would have chosen it!

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