• Walmart

Walmart

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Overview

Walmart has a rating of 2.3 stars from 4,408 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walmart most frequently mention customer service, credit card, and third party problems. Walmart ranks 802nd among Discount Shopping sites.

  • Service
    663
  • Value
    610
  • Shipping
    521
  • Returns
    473
  • Quality
    555
Positive reviews (last 12 months): 22.7%
Positive
15
Neutral
2
Negative
49
349
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How would you rate Walmart?
Top Positive Review

“Vision Center Review”

William B.
7/4/24

Your Optician Ms Catherine Cantù, at the 1604 and Hwy 281, San Antonio location was very professional and took care of my eye glasses problem in a timely manner.

Top Critical Review

“Got charged for same item twice, delivery was canceled 2 days prior but still showed up”

steve r.
10/28/24

Called service rep 2 days ago to cancel and was supposed to have cancel. Meanwhile my bank has a 212.00 hold on my account due to walmart charging me twice for the same item. I'll never buy from them again.

Reviews (4,408)

Rating

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Other

Reviews that mention popular keywords

customer service (693) credit card (110) gift card (66) delivery date (59) return policy (70) wal mart (201) shopping experience (52) savings catcher (21)
Thumbnail of user laurahogan19
Texas
4 reviews
2 helpful votes
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June 4th, 2024

I've order several items from Walmart.com and I have no complaints about my orders. They offer easy-free returns in store if unhappy with an item. Fast shipping.

Products used:
Cosmetics, home goods, pet food

Value
Shipping
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Thumbnail of user guillermomaripan41
Armenia
31 reviews
1 helpful vote
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April 30th, 2024

Ordering through Walmart offers the convenience of shopping for a wide range of products online. The plus side is the extensive selection of items available for delivery, from groceries to electronics. Additionally, their delivery tracking system provides updates on the status of orders, allowing customers to monitor their shipments. However, there are areas for improvement. Delivery times can be inconsistent, with some orders arriving later than expected. Furthermore, issues with order accuracy and packaging have been reported, leading to frustration among customers. Overall, while Walmart offers convenience, enhancements in delivery reliability and order accuracy would improve the overall service.

Thumbnail of user soto876298209
Armenia
4 reviews
0 helpful votes
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April 30th, 2024

After reading many positive reviews about Walmart,I decided to try this store and did not regret it. The impressions are only positive! A wide range of products, affordable prices and convenient store locations make shopping here a pleasant and convenient process.The quality of the products meets expectations and the service is excellent. Th to Walmart, my shopping experience has become even more enjoyable and convenient. I recommend to all!

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Thumbnail of user soumyaranjanbehera100x
Armenia
27 reviews
0 helpful votes
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April 22nd, 2024

Walmart has become my one-stop shop for everything from groceries to household essentials, thanks to its unbeatable convenience and value. Whether I'm picking up groceries for the week or shopping for electronics, Walmart offers a wide selection of products at affordable prices. I appreciate the convenience of being able to shop both in-store and online, as well as the option for fast and reliable delivery. Walmart's commitment to customer satisfaction is evident in its hassle-free return policy and friendly customer service. With its convenient locations and diverse range of products, Walmart has become a trusted destination for all my shopping needs.

Thumbnail of user sherris585
Michigan
1 review
0 helpful votes
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May 10th, 2024

I love Walmart. Shopping there is so easy. Their prices are the best in our area. They have everything I need.

Thumbnail of user sherryh813
Pennsylvania
1 review
0 helpful votes
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February 9th, 2024

I just wanted to say I love this indoor dual color amplified antenna. It has helped me pickup many channels. I'm now able to get more stations.

Thank u
Sherry Henson
My email address to receive the e-gift card is *******@bscc.edu

Tip for consumers:
This was a great product

Products used:
Onn product

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Value
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Thumbnail of user elizabeths3987
Pennsylvania
1 review
0 helpful votes
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April 11th, 2024

Love my Walmart gift card Being a senior citizen it really came in handy Thanks for letting me have a voice

Service
Value
Shipping
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Thumbnail of user jasonf1460
California
2 reviews
1 helpful vote
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April 1st, 2024

Walmart is a quite good to shop online and quick delivery. But too expensive, I hope it can be a little cheap!

Service
Value
Shipping
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Quality
Thumbnail of user gcreamer36511
Florida
1 review
0 helpful votes
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February 20th, 2024

I am disabled and thought it would be a great idea to have my groceries delivered by Walmart to my front door. Have been a Walmart super customer I guess several times. They are unable to deliver to my house. I live off the road on a hardtop I have put solar powered lit signs with arrows pointing to my house. Also signs where to put the items and warnings about dogs. Walmart customer service is useless. All they do is refund and they will not fix the problem. Is the third time I have been a Walmart customer every time I quit they beg me to come back. But I'm not quitting this time. Worst customer service I've ever had

Products used:
Problem I have is they are unable to deliver to my house. I have put signs up pointing to my house they still cannot find it.

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Thumbnail of user darrend251
California
1 review
1 helpful vote
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January 22nd, 2024

Delivered an empty box

Forced me to use a chatbot

After 10 minutes of that nonsense it tells me to call customer service, finally gives me a number

First tier support spends 15 minutes (almost all of which I was on hold for) to tell me I have to wait 48 hours to see if the package will arrive, after explaining repeatedly that it in fact has arrived and was empty.

Request a supervisor who despite claiming that he understands what happened, still 'has to follow policy'. Takes zero ownership, could care less.

TL/DR: Walmart messes up, puts burden on me to resolve, hires idiots, provides unnecessarily hostile customer experience.

Easy enough to take my business elsewhere.

Done with this company.

Service
Value
Shipping
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Thumbnail of user marys6991
California
1 review
0 helpful votes
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April 30th, 2024

This store has just about everything you might need for home or office. You can find a WALMART SUPER STORE in just about any city NATION WIDE.

Tip for consumers:
Help is just a click away.

Products used:
HP DESK PRINTER

Service
Value
Shipping
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Quality
Thumbnail of user denisep134
New York
16 reviews
90 helpful votes
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February 27th, 2024

I have been a Walmart Plus Member for over two years. It is convenient but fraught with so many problems, I doubt I will renew.

First off, the app is severely limited. You cannot change delivery times after ordering. If you get a notice that an item is unavailable, it comes by email not text so you can't pick a substitute. The substitute they pick will be the biggest upsell they can add.

The produce is a whole other issue and I don't even get any produce there because it's abysmal.

When you call Customer service the answering bot makes you repeat 3,000 times why you called before transferring. But more infuriating than anything, groceries are delivered without any notice. No knock, no text. I got a RING but they can't even press that. I had Walmart Plus in another state and didn't have these problems, this may be location specific as they are using Uber.

And a last minor point, I never could access Paramount so counting that as a Bennie is useless.

Below RING shot of milk just sitting in 68 degrees, no bag even for 40 mins before I had to answer door for another reason.

Service
Value
Shipping
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Thumbnail of user kevinr1374
Utah
6 reviews
10 helpful votes
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February 27th, 2024
• Updated review

I was charged $214.11 for something that is sold between $30 to $50. I tried to get help from Walmart support with no help, they will not refund my money or give me what I paid for.

Walmart.com are scammers
February 7th, 2022
Verified purchase
• Previous review

I ordered from Walmart.com the seller is exhome i bought snowshoes proof is included I was told on February 1st I would 100% forsure get them February 6th proof is posted, i try to contact Walmart and get told I am a liar and he will make sure I never get my property I paid for, or my money back even with all of the proof. I was forced to file criminal charges state and federal for theft by deception as well as wire fraud, make a report with the BBB, FTC, FCC, FEDEX, and Concemer Protection because of the very clear violation of the consumer protection act. I am also forced to write reviews every where I can in hopes Walmart will not do this to others. " ALSO NO I NEVER GOT MY MONEY BACK FROM WALMART OR THE SELLER.

Tip for consumers:
Do not shop at Walmart.com or in any Walmart, or sams club as the Walton family doesn't even own it china does

Products used:
None because I was lied to by walmart and the seller exhome.

Service
Value
Thumbnail of user williamm5586
Florida
2 reviews
3 helpful votes
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December 5th, 2023

Constant receiving damaged products like smashed breads and snacks, broken eggs (a lot of broken eggs like 13 out of 60) Packages with holes in them, missing items that I was charged for...etc. Some delivery drivers are nice, but some are miserable and just should not be interacting with customers.

If you are disabled like I am and this is your only option for groceries at reasonable prices, you're screwed like me. If you have any other option at all then avoid Walmart delivery.

Tip for consumers:
Shipping is a myth and is usually just a delivery from another store in my area rather than an actual shipment.

Products used:
All of them

Service
Value
Shipping
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Thumbnail of user 400487
Illinois
3 reviews
1 helpful vote
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March 11th, 2024

I hate his tore i hope it goose out of bisniess today and the owners go to jail because all they do is sell $#*!y products and there return staff is usless.

Tip for consumers:
My pronouns are Pin and is.

Products used:
you sun of a $#*!

Service
Value
Shipping
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Thumbnail of user katec175
New York
9 reviews
31 helpful votes
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January 5th, 2024

For the most part, Walmart is great. My major complaint is that they do not have coupons on their website. For the elderly or disabled who cannot get around their stores easily, we shop online. We are discriminated against because anyone going into the stores can use coupons and get the discounts. If we order online, no coupons. Other stores and warehouses have them online, but NOT Walmart. I have been asking for the past 4-5 years, and all i get is "they are working on it but haven't gotten it up & running yet".

Tip for consumers:
for the most part, Walmart is great. my major complaint is that they do not have coupons on their website. for the elderly or disabled who cannot get around their stores easily, we shop online. we are discriminated against because anyone going into the stores can use coupons and get the discounts. if we order online, no coupons. other stores and warehouses have them online, but NOT Walmart. i have been asking for the past 4-5 years, and all i get is "they are working on it but haven't gotten it

Value
Thumbnail of user markm4203
Florida
2 reviews
0 helpful votes
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August 30th, 2022
Verified purchase

Walmart is a great big box retailer in my opinion because they have just about anything you can think of whether if it's in store or online and you can have it shipped right to your door and not have to travel anywhere to get what you need

Tip for consumers:
Getting a Walmart plus membership might help with price of items and or shipping speed

Products used:
Food and personal necessities

Service
Value
Shipping
Returns
Quality
Thumbnail of user bretthallettawtgb
Ohio
27 reviews
8 helpful votes
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March 20th, 2024

I often shop at Walmart because of their affordable prices and wide range of products. However, customer service could be better at some stores.

Thumbnail of user ethelm25
North Carolina
3 reviews
7 helpful votes
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March 4th, 2024

I went to Walmart on Saturday March 2nd, 2024. My compliant is that it took me one hour and ten minutes to get checked out. There were on two lanes open out of about fifteen. When the cashier finally checked me out she said this was her first day. The line was so long it was backed up near the Pharmacy on the other end of the store. The self service lines were backed up all the way back to the meat department. I am visually impaired so I can't use self checkout. Walmart have gone to the dogs. Customer service is D-. No manager to be seen anywhere. Their stores are not well stocked like they use to be and their prices have skyrocket. They are like all these other stores putting greed before customers, as if they do not have enough money. Greed is taking over this country. I will think twice before going back to WALMART. I was finally checked out at Walmart at 8180 S Tryon at 8:16pm. Charlotte, NC. I am a Senior Citizen and I don't know how to download my receipt. The transaction number TC# 0986 9443 3738 8242 8568.

Thumbnail of user swana7
Canada
3 reviews
1 helpful vote
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October 8th, 2022
Verified purchase

Blew another $40 at this dump and as I was walking out an Employee gives me a dirty look and then asks to see my Receipt. Shocked I gave it to him and then I asked him why he wants my receipt? Basically he says Store policy! What to discriminate against your customers and make them look like thieves? Did he ask everyone else the same question when leaving? Of coarse not! The managers don't answer their phones, so if you have a complaint they don't give a sh! T! Stay away from this dump, unless as a customer you like being treated as a bloody criminal. They hate customers I guess. Next head office (doubt they give a Flying f&ck either)! There are lots of other stores with the same prices and WAY better products and management!

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Thumbnail of user joes1912
Canada
1 review
18 helpful votes
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June 24th, 2021

I'm not sure why I even bother looking at Walmart's website anymore. So many of the products are out of stock, unavailable or even more expensive than elsewhere. The worst are third party sellers. No background checks whatsoever. With the well known auction site, this is the next best gathering place for fraudsters and dishonest people of all kind. Since Walmart is not interested in fixing this issue like others online apps/websites have done, well, I guess these are the ones that will get my $.

Service
Value
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Thumbnail of user dennism893
Canada
1 review
16 helpful votes
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August 2nd, 2020

"Buyers beware" alert for buying online Walmart masks.
I ordered two orders of 50 masks each.
The masks came in two clear cello bags(inside a mailer bag) with zero product and vendor info.
One bag was short 4 masks, the other bag had numerous dirty masks(see photo).
Price was more expensive than most other vendors, but I thought if Walmart sells it, the product may be better... not!.
No returns on masks. A friend who also ordered this product never got her order. She tried to get a refund but could not get through Walmart's busy customer service phone line on repeated attempts. I tried to put this review on the Walmart website but they did not post it. Do not risk buying unsanitary masks that may not show up from Walmart.

Thumbnail of user federicom50
Texas
3 reviews
92 helpful votes
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November 23rd, 2021
Verified purchase

Bought online and returned a product at a store 25 days ago. I have the ticket proving that I did, plus the Fedex tracking. But still the Walmart site says I have to return it - it's like they have two different systems. No refund of course. I have literally chatted SIX times with them and they say "I deeply apologize, you will receive a refund email in 24 hours" and of course nothing happens. Order# **************, all this trouble for $36. Customer service is a joke.

Tip for consumers:
Don't use it. Returns are not refunded.

Products used:
Paint

Service
Returns
Thumbnail of user almah47
California
1 review
28 helpful votes
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June 27th, 2020

If I could give them 0 stars I would. I understand we are going through a pandemic and that was the reason why I decided to purchase some personalized gifts online a month prior father's day. I didn't obtain any updates or tracking information on my order. Walmart absolutely cannot complete with Amazon if they are trying (lacking) and that shows. The experience ordering gifts for father's day was horrible because it was ruined since I did not receive my items. Never again! In general worse experience ever!

Thumbnail of user debg8
Rhode Island
3 reviews
1 helpful vote
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August 10th, 2015

I've used this site countless times. For online orders delivered to your house: prices are the best available anywhere. We bought our Element flat screen for $60 less than Target's in store price. For online site-to-store: Great service, quick delivery and the Walmart we go to has a special line for site-to-store at the customer service desk, so I didn't have to wait in the long line. For the mobil app: I set my favorite store, and I am able to shop online, but check to see if they have it in stock. I've never had a problem with that. It's always been accurate for me. I attached a picture of my Element Tv that I purchased around Christmas 2014.

Tip for consumers:
If you are looking for something specific, do a search for the item at your specific store first. I use my iOS app, but it works just as well on a desktop. Also, consider site-to-store. The delivery is much quicker that way.

Service
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