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Walmart

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Overview

Walmart has a rating of 2.3 stars from 4,409 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walmart most frequently mention customer service, credit card, and third party problems. Walmart ranks 787th among Discount Shopping sites.

  • Service
    664
  • Value
    611
  • Shipping
    521
  • Returns
    474
  • Quality
    556
Positive reviews (last 12 months): 23.1%
Positive
15
Neutral
2
Negative
48
349
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How would you rate Walmart?
Top Positive Review

“Vision Center Review”

William B.
7/4/24

Your Optician Ms Catherine Cantù, at the 1604 and Hwy 281, San Antonio location was very professional and took care of my eye glasses problem in a timely manner.

Top Critical Review

“Got charged for same item twice, delivery was canceled 2 days prior but still showed up”

steve r.
10/28/24

Called service rep 2 days ago to cancel and was supposed to have cancel. Meanwhile my bank has a 212.00 hold on my account due to walmart charging me twice for the same item. I'll never buy from them again.

Reviews (4,409)

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Reviews that mention popular keywords

customer service (693) credit card (110) gift card (66) delivery date (59) return policy (70) wal mart (201) shopping experience (52) savings catcher (21)
Thumbnail of user anonymousr13
California
6 reviews
8 helpful votes
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May 29th, 2018

I was on hold first try and then disconnected. Second try I had to be transfered to a Supervisor named Tony who told me he did not care what review I wrote for the site and that it did not " make any difference what I thought of my experience. ". If they do not care - then I just love Amazon even more. You will be lucky not to get a call center with someone who barely speaks english and I hope you have better luck with talking to a supervisor than I did. This is why Amazon is number one. Just saying. Never again.

Thumbnail of user eugainabrown
Minnesota
1 review
0 helpful votes
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April 5th, 2023

So been ordering groceries to my home and I love the service but my weight debited fee is just pending and not released, there's a weight fee from March 3rd just sitting so every order I place the weight fee I never get back but charged for it and told would get back. I think it's a joke and after you paid and delivery done my remaining funds should be released than. I had 3 orders that had weight fees and so far 3 orders I haven't received the refund. I've order specific products and most times something's are almost always not available.

Service
Value
Shipping
Returns
Quality
Thumbnail of user vivianf41
Massachusetts
1 review
2 helpful votes
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January 13th, 2020

I ordered an iphone online on Walmart which stopped working after few weeks. I am trying to return the phone for weeks and being tossed between customer care, walmart store and third party seller. Never buy anything online on market place. Worst place to shop. I never had such experience with amazon.

Thumbnail of user mariec41
Connecticut
4 reviews
1 helpful vote
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November 2nd, 2015

I just purchased a tent to store heavy equipment for the winter. The price was the best I found anywhere and the deal was bundled with sides, front and back. Most items are good quality. HOWEVER, after 3 return trips they finally found the 2nd half of my order, even though the item was there all along with a picture on the outside. This area is severely understaffed with just one poor soul running back and forth from desk to warehouse.

Thumbnail of user elit48
Nevada
6 reviews
1 helpful vote
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June 29th, 2017

This store is one of my favorite store that mostly has the clearance sale. I love how they have almost everything in one store. I can spend time as much as I want shopping around cause I know I can get anything I need in one trip without going anywhere. One time they had the $3 each watch I bought 10 pieces, and went home happier as can be. Descent price for a good shape watches. Worth the money and love it.

Thumbnail of user ebonyc72
North Carolina
1 review
2 helpful votes
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August 3rd, 2022
Verified purchase

On August 1st I placed an order online to pickup in store. I was given a pickup time of 11am 8/2. At exactly 11 am I received a message stating there was a delay. Then later on I was messaged saying it was out of stock, but could be shipped to me for free and I would receive it August 4th. August 3rd was my kids birthday and the gift would be a day late but I said ok. Well August 3rd I chatted with customer service to check the status and get tracking number. I was told it does not have one it's coming from the store. With in min I'm told oh it's out of stock at the other stores too. Long story short we can cancel the order. Now I'm Soo extremely frustrated I can't sleep. My money won't be on refunded to my account for almost a week. Walmart has failed at delivery of accurate information and poor communication. I will never shop here again. I had a similar experience on June 28 of this year.

Tip for consumers:
Don't order online pickup at store

Products used:
Jewelry

Service
Value
Shipping
Returns
Thumbnail of user kierraw2
Canada
1 review
0 helpful votes
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March 1st, 2017

I've always shopped at Walmart for prettt much everything and never ran in to problems. About a week ago I went shopping for a few groceries for myself and as I approached the frozen food, vegan and vegetarian section, two of the shelves were completely empty. I've been vegan for 4 years and right now Walmart is the closest grocer with the best vegan options. I spoke to a manager about the problem right away when there was only vegetarian nuggets available and he let me know they get shipments every Saturday and it was a Tuesday. It's been almost two week and the shelves are still empty. It's very frustrating to go grocery shopping and not getting what I need, wasting my time to drive there. There's no reason for this to be an issue because everything else in the store seems to be over stocked. Very disappointed in the service.

Thumbnail of user lorienl
North Carolina
3 reviews
18 helpful votes
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March 13th, 2016

I have been trying for 2 days to get a new set of tires before my 14 hour trip to F. L. and the idiots at this Walmart service center won't allow that to happen for me.
I called first to make sure they had the tires and they said it was a slow day, If I came now they could get me in next. After waiting for an hour and a half to see my car brought in I inquire. This idiot had lost my ticket and had let 3 other cars ahead of me. He then reassured me that I'm next to get my (oil change). I needed tires not an oil change! I didn't have another hour to wait yesterday so I told him I would bring it back the next day. He tells me they open at 8:00 the next morning.
I just took my car back to Walmart for tires this a.m. Got there at 8 sharp. An employee outside says,"uhh we don't open until 9 today". So I've been inconvenienced again by the idiots at Walmart and decided that I don't want these morons working on my car at all. 2 wasted trips, still No tires.

Thumbnail of user annl122
Maine
1 review
0 helpful votes
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April 12th, 2018

Ordered groceries last week for 2 day delivery. It's now Thursday of the following week and I received a very large box (waste of resources) with 8 canned goods in it. 5 of the cans were so dented that i wouldn't consider using them. I ordered online for delivery because I am handicapped. Now I have to drive to the nearest Walmart store to return the items. Wast of time and energy. Also, their policy was 2 day free shipping but I have noticed in the last couple of months that if you order their "Equate" or "Great Value" products online for delivery, they charge more for them than they do in store.

Thumbnail of user donnam486
Maine
2 reviews
3 helpful votes
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June 18th, 2018

I have Brought back 3 packages of pork spoiled before it's date. And now a gv package of cheese with no date. Uggg
Please bring back the scanner if just so we can check prices. It was awesome for that! I miss so much being able to scan for prices!

Thumbnail of user shant7
Pennsylvania
1 review
0 helpful votes
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May 8th, 2018

I am seriously considering never using the photo ordering on their site ever again. I fought with that website for over an hour this morning because it kept adding photos to my order and then wouldn't let me order it so I signed out of my account and created a new one and started all over. Then to top it all off once my order was put through, it was sent to the wrong store. Now I have to figure out somehow to get there because they only hold it for seven days. The price is right but thanks a lot for wasting my time.

Thumbnail of user michelleg118
North Dakota
1 review
1 helpful vote
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September 27th, 2016

Do not order anything at Walmart.com, my experience has been ridiculous. Ordered at $13 item and was notified that it would take 5 days to get it at the store I wanted to pick up at. I cancelled it immediately but it still shipped. I have been several calls to several different numbers. The Danvers store never even answered the phone when I called. Another number I was on hold for several minutes then they hung the call up on me. I also tried emailing and got a return email from several different people who all responded the same. We would love to help you but please call this number... where they never pick up the call. Really?! Absolutely pathetic customer service. People work, they can't wait on the phone all day for you to hang up on them!

Thumbnail of user blakeh17
Virginia
12 reviews
19 helpful votes
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May 4th, 2015

Walmart is a terrible store on all counts, rude employees, long lines not enough cashiers on duty, fruits and vegetables never fresh, dirty stores not cleaned enough. The prices I'd say are average nothing to cheer about. And don't shop at a store that treats their employees like dirt.

The bottom line not a good store don't shop here.

Service
Value
Shipping
Returns
Quality
Thumbnail of user markl176
Oregon
5 reviews
4 helpful votes
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March 2nd, 2016

Just a heads up. If you check Wal mart online for items to purchase - print out the item and price. If you go into a store to purchase that same item and you don't show it to them at checkout you will usually pay a higher price in store. I was told that to match 'their own' online price, I needed to show them the printed item. Kind of a 'bait and switch' sales system?

Thumbnail of user jennifers345
Indiana
3 reviews
9 helpful votes
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March 27th, 2017

I've had 2 cases where I needed to contact customer service. The first time was great and he helped me out really quickly. The second time the lady basically told me what I wanted to hear to get rid of me, and then my problem was never resolved. I ended up just paying the credit card bill from the erroneous order, because was under $10, and I did get my item... just not what I wanted. I gave it away. I have no trust in this company making things right with my online orders, and I will not order from them again.

Thumbnail of user jenniferf1245
California
1 review
1 helpful vote
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April 9th, 2021

Walmart is passing off well made clothing online that is so poorly made that I will ultimately end up throwing in the trash. They are obviously coming from an outside source that has absolutely no quality control. Clothing is made of the cheapest material and looks nothing like what's advertised online. Clearly Walmart care's nothing about their customers and any kind of quality control of their merchandise. I will not shop Walmart online ever again.

Tip for consumers:
Not to shop at Walmart online

Products used:
None. They came in the wrong sizes and we're horribly made

Thumbnail of user elishac27
Georgia
1 review
2 helpful votes
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February 11th, 2019

After making a purchase on Walmart.com, I noticed that the order amount was pending twice in my checking account. After calling my bank, they released one of them and told me that this method is used by some retailers and one will eventually fall off. Now I order again and have had the charges pending twice for 2 days. I called my bank and was told to contact Walmart.com to have them fax an authorization to release one of them. I then called Walmart.com and was told that one is an authorization to see if you have the money and then the actual charge is charged once the items ship. They told me that these charges are held for 48 hours. I will not be ordering from them again. Target, nor other retailers I buy from have this type of archaic billing system.

Thumbnail of user jamesb214
Canada
11 reviews
3 helpful votes
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May 11th, 2015

Never received my product although they claimed it was delivered. The package was to be delivered to an office with a reception area and somehow fedex left at the door yeah right. Then getting a refund was a pain in the $#*! with terrible customer service that could not get over that the information they were seeing was inaccurate.

Thumbnail of user staceyt17
Texas
5 reviews
5 helpful votes
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July 10th, 2017

Mail service or store pick up is very good but they still need to work on items showing up higher priced than what is advertised in the stores. I have to make it a habit to check my receipt before leaving the store so that I do not have to make a return trip to get my money back.

Thumbnail of user dwb
Indiana
1 review
1 helpful vote
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November 20th, 2010

Ordered two pedimeters. Could not have it delivered to my home. They were sent instead to a nearby Walmart. Purchase information indicated it would take up to a week for delivery. In fact they were delivered the next day. Did not receive a call from Walmart. Called Walmart and was informed the order had not arrived. Later I learned they had been returned because they were not picked up. I checked and a refund was issued to my credit card. I saved myself further headache by purchasing the same items from Amazon.com with free shipping. Walmart needs to work harder at being customer friendly.

Thumbnail of user lynnt80
Canada
1 review
0 helpful votes
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August 20th, 2018

I ordered through Walmart's online shopping on July 16th. Five weeks later, I still have not received my order. I've tried phoning and emailing, and no one at Walmart cares. In fact, when I emailed head office, they didn't bother to reply. They had no trouble charging the order to my charge card, though. If you order through Walmart's online shopping, be forewarned. You can only cancel the order within 30 minutes after ordering. No one at Walmart will care if you never receive your order. Save yourself time, money and frustration and order from Amazon.

Thumbnail of user janetw1475
Texas
3 reviews
2 helpful votes
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January 7th, 2023

This is the second time she happened to find a bank charge over $100 for a Walmart+ membership and she knows of others here that has happened to. We are both very aware of Walmart's continuous efforts to recruit new + members. So far I am okay but I shop the website for either a curbside pickup or delivery. She was in the actual store both times it happened to her. She and I are both very careful that we do not accidentally agree to memberships. She did call Walmart and they said they would take care of it but I consider these unagreed-to charges criminal and want to warn other people about this happening. It is very, very sad but in the last few years there seems to be a tremendous increase in illegal and quasi-legal scams everywhere I turn and in every sort of company. I have already reported at least 3 other companies and websites this week.

Tip for consumers:
We MUST now very closely monitor not only receipts but even our bank accounts for unauthorized charges. Also BEWARE websites that ask for your credit card information WITHOUT telling you anything about their charges. NEVER give ANY information to anyone that does not reveal ALL potential charges upfront. Also beware that many websites lure you in with very low cost "trial memberships" only to deny all information until you pay EXHORBITANT charges.

Products used:
None. This has to do with a bogus unauthorized charge, not a product.

Thumbnail of user flaviond
Germany
3 reviews
1 helpful vote
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April 26th, 2015

Walmart has good low prices, but the tradeoff is in service and availability. Ordering from the online store is just terrible, and half of the time, they dont accept your credit card on their screen but processes the payment anyway!

Thumbnail of user charlesy9
Nevada
4 reviews
7 helpful votes
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February 9th, 2015

Why people still shop here I have no idea. Everything is cheap and mostly from China, they treat their employees horrible, the food is un-healthy, and they use the millions they make from naive customers to live ridiculously wealthy lifestyles.

Thumbnail of user annb44
Washington
18 reviews
5 helpful votes
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July 27th, 2015

Poor quality product in clothing. Jeans are no longer the old fashioned jean material. Everything clings to them.

Since they "reorganized"we hate shopping there. There is no rhymn or reason to where things are located. We only go to purchase cat litter!

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