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Walmart

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Overview

Walmart has a rating of 2.3 stars from 4,408 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walmart most frequently mention customer service, credit card, and third party problems. Walmart ranks 802nd among Discount Shopping sites.

  • Service
    663
  • Value
    610
  • Shipping
    521
  • Returns
    473
  • Quality
    555
Positive reviews (last 12 months): 22.7%
Positive
15
Neutral
2
Negative
49
349
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How would you rate Walmart?
Top Positive Review

“Vision Center Review”

William B.
7/4/24

Your Optician Ms Catherine Cantù, at the 1604 and Hwy 281, San Antonio location was very professional and took care of my eye glasses problem in a timely manner.

Top Critical Review

“Got charged for same item twice, delivery was canceled 2 days prior but still showed up”

steve r.
10/28/24

Called service rep 2 days ago to cancel and was supposed to have cancel. Meanwhile my bank has a 212.00 hold on my account due to walmart charging me twice for the same item. I'll never buy from them again.

Reviews (4,408)

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Reviews that mention popular keywords

customer service (693) credit card (110) gift card (66) delivery date (59) return policy (70) wal mart (201) shopping experience (52) savings catcher (21)
Thumbnail of user sammyj3
Washington
3 reviews
3 helpful votes
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November 20th, 2011

Great prices! Customer service is okay, but me and my wife enjoy getting things for our house at affordable prices because I was laid off a few months ago. If you have a walmart near you then give them go. I highly recommend their appliance department.

Thumbnail of user brandonw15
Maryland
11 reviews
8 helpful votes
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December 9th, 2012

They of course offer a HUGE amount of products at "great prices"... but they've killed small businesses, and their quality sucks. I purchased cat food, and the cans where busted when we opened the box!
Me and my boyfriend decided to just shop small businesses from now on... Walmart isn't worth it - money hungry people shipping everything from china.

Thumbnail of user es352
Texas
1 review
3 helpful votes
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September 17th, 2022

Self check out process assisted by store employee added two more entries of same value for same produce. That's $27 more added for cherries that I did not purchase. I had been warned but forgot. Two weeks later looking over receipts I noticed the error. Too late. I have warned others and will seriously consider returning. We can't even trust our local grocery store in getting it right. I'm a senior citizen on a budget! I can't afford this. SO BUYER BEWARE…,,

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Value
Thumbnail of user gloriad9
Florida
7 reviews
5 helpful votes
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January 23rd, 2015

I have email alert on special's, so I was informed of deals too good to pass up. Pants $2 & $3 ladies tops. And free shipping to store on orders under $50. Everyone Love's a great bargain. Any returns or exchange are easily done. Convenient since I buy groceries there too.

Tip for consumers:
Get on the email alert plan and don't miss out.

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Thumbnail of user larrys765
Arizona
1 review
23 helpful votes
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May 7th, 2020

I have tried to order medical face masks from several different vendors on Wal-Mart.com. I have lost over $100 because these companies do not have the merchandise and can't get it but they keep your money. Wal-Mart is simply taking advantage of this national emergency and really has lost my business. No more Wal-Mart.com you can't trust them or their sellers.

Thumbnail of user sheilar356
Minnesota
1 review
1 helpful vote
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December 1st, 2021

Literally every item I ordered is running beyond late, some items with no expected ship date. These are items that should have already been delivered and have either not shipped or will show up over a week late. Sure makes Christmas stressful when you thought you took care of things plenty early. I don't see why they even do online Black Friday if they can't keep up with the shipments. Why give us a delivery date only to continually delay it once they have payment and you can no longer purchase the items in store. I will never order from them again. I should have known better

Tip for consumers:
Do not order online, just go to the store because their shipping is terrible. I have had no issue with Target or Amazon but every item with Walmart is late

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Thumbnail of user damany
Florida
8 reviews
52 helpful votes
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July 5th, 2015

Walmart has crappy selection, dirty stores, rude or non-existent customer service-and if corporate wants to wonder why everyone hates the place but still shops there and puts up with this garbage-it's size and lack of competition-the other stores don't have the balls to go up against ol' Sam W. And his minions who have taken the little guy with his small business and sent him packing with cheap goods from China that make people sick-amazing

Tip for consumers:
Target, Kmart, Big Lots and the other stores-not much better but anything HAS to be better than this pile of you-know-what

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Thumbnail of user amberd43
Canada
6 reviews
3 helpful votes
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February 12th, 2017

Walmart shopping on and off line is great! Especially when you are busy and need to get everything in one stop! I love the clearance deals that they have online it is a nice way to prepare for the next season with three kids!

Thumbnail of user sakunag
Virginia
3 reviews
1 helpful vote
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September 12th, 2017

As an elderly, disabled live-alone person without a car, I truly enjoy having my groceries and other things delivered. When I have had problems with products, they have been very positive, helpful and constructive, even giving me a 10% when my new fridge arrived with scratches. The one big issue that I have raised with no satisfactory resolution is the consumer's lack of control over delivery dates. Not being able to block out dates has caused me some grief.

Thumbnail of user brians711
Idaho
2 reviews
0 helpful votes
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April 15th, 2019

Forget the Walmart myth of low end products, they have everything you could imagine at amazing prices and excellent customer service if you might ever need to use it. Free and extremely quick shipping is achieved on about every transaction. Give it a try, you will not regret it.

Thumbnail of user lynw44
California
1 review
0 helpful votes
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October 29th, 2019

Walmart will answer calls and has good live customer service, but they leave you to fend for yourself as to marketplace sellers, some of whom have no phone number or way to contact them. Not a great buying experience online although their are very friendly with their customer service.

Thumbnail of user adriennnes
California
2 reviews
5 helpful votes
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December 17th, 2011

For all the bad hype Walmart gets for being a 'big box store' I've never had a problem ordering from them online my stuff always comes on time - sometimes even earlier then the delivery date on the order, it's super easy to return either thru the mail with the return shipping label that's always included or in store. Oh yeah and hands down they have the best prices on just about everything even beating out Amazon- which I love too

Thumbnail of user shet4
California
6 reviews
9 helpful votes
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February 2nd, 2015

If you don't get up early don't bother. One of those things, the early bird gets the worm. If you're looking for shopping savings online and not an early riser like myself then set your alarm or forget it because it's gonna be gone. Quantities are very limited and selected sizes or varieties apply.
Most of my online experiences with online shopping for sales, black Friday, etc, have been to no avail because I'm a late sleeper or riser and I miss them, LOL.
Good sales, just have a back up plan when you need it. Friend, family, alarm clocks ( 2 if possible) and have all your information saved for quicker check out. Do the day ahead.

Tip for consumers:
Stay on top of the soon to be sales as they change. Be prepared to find another option if you miss out on what you're waiting for. Sign up early with all passwords, account #'s etc, have your drink, snacks or coffee, make sure you've gone potty and be prepared to have the computer freeze...

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Thumbnail of user bp490
Canada
1 review
18 helpful votes
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June 19th, 2020

Ordered a Rattan Wicker bed 2 weeks ago. Every 72 hours I am promised someone will notify me of the parts or if I am to return everything. 6 calls later someone showed me a way for ME to contact the manufacturer myself as Walmart can't be bothered doing this themselves. People make fun of Walmart as being the store for "trailer trash people" as their main customer source. The same people must also be in management positions. Walmart cashes my Credit Card but they take no responsibility in getting the items to you. If you are able to find what you want somewhere else, even at the expense of a few dollars more, do yourself a favour and buy somewhere else.

Thumbnail of user tonib19
Florida
4 reviews
2 helpful votes
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August 24th, 2015

Low total amount required for free shipping so we order our everyday items at Walmart.com. Fast delivery - super convenient to have everything from vitamins to toothpaste shipped directly to the house.

Thumbnail of user roberts351
Tennessee
22 reviews
24 helpful votes
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January 3rd, 2016

Ever noticed how many items ring up a higher price that what it showed? Notice there no questions asked policy when you tell them the price is wrong. Think about the millions they make by not correcting the errors. Most people do not look or remember the prices they are supposed to be paying.

Service
Value
Thumbnail of user caroll40
California
18 reviews
23 helpful votes
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July 27th, 2015

How can people who read shop here? This family-owned company imports 5% of China's exports. Do you need more information than that? This family-owned company does not share its wealth with its employees, who keep the stores operating. Employees are scheduled so that they don't work enough hours to qualify for benefits. Many are on public assistance. Many are elderly. To me, this is about as UN-AMERICAN as a company can get. WalMart is wiping out ma and pa shops nationwide, spreading its scourge. Where should people go for a price break? ANYWHERE else. When you walk in their doors and buy their (China's) "goods," you are patting them on the back and reinforcing the decline in small businesses in your community WalMart creates. And, yes, I knew poverty. Poverty and stupidity are not the same thing. One good thing about WalMart? What would the Internet be without all those hysterically awful photos taken at WalMart?

Thumbnail of user jenniferh148
Illinois
14 reviews
45 helpful votes
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March 21st, 2016

After I look at the YouTube video "Is Walmart Good for America" through PBS. I do not shop their anymore because I don't want what I buy to go to China. The video was made in 2004 containing why things are so cheap. If you lived in China making say like Barbie dolls; you would get paid. 25 cents an hour.

I'm sure all retail stores are "made in China" but Walmart is by far the worst.

You can't make a living and have to buy food with food stamps. Watch the video and find out for yourself.

Thumbnail of user detrys
Florida
5 reviews
5 helpful votes
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April 26th, 2016

Ugh, what can I say about Walmart that hasn't already been said. Low, low prices, right? But cheap, cheap quality on anything that is meant to last more than a few months. Stay away from buying anything of great value here (except maybe a TV or something). But for your everyday bulk shopping of stuff, it's alright..

Thumbnail of user kayl717
Texas
3 reviews
5 helpful votes
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March 17th, 2017

It's easy, fast... get quick updates if there are any changes. If my money needs refunding I don't have much work to do. Depending on how deep in "the hood" your pickup location is, you don't have to wait too long to get your item.
The site also has a great range of products/sellers as an alternative

Thumbnail of user wendellc12
California
23 reviews
77 helpful votes
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July 21st, 2017

I'm not a Walmart shopper, only because there's not one near me, I shop at the chain that starts with a "T" when I'm discount shopping. While searching online recently, a couple of high end beauty products and perfumes that I occasionally indulge in were available on their site for much lower prices. If you look at the small print, it will say "ships from so and so", not from Walmart. In a couple of cases, I was familiar with the sites they mentioned because they are known for selling expired products or items that the companies that make the authentic products will not stand behind. Obviously, millions of people trust this store, but check out where your products really come from before you buy!

Thumbnail of user ahleett
Illinois
6 reviews
23 helpful votes
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October 4th, 2017

It's Walmart. You either love it or hate it. I live right by one and never need to shop on their website which is very nice. I get a portion of my groceries there cause it's so close and they have better deals than some of the other grocery stores nearby. I typically shop there during the evening though because it's always too busy during the day and I really only have time at night to do grocery shopping anyway. Pretty much also my #1 stop for essentials like shampoo, face wash, soap, and other stuff for the bathroom. Staff is very friendly and always greets, even the overnight stock team greets if I'm doing late night shopping.

Thumbnail of user lonettew
New York
3 reviews
6 helpful votes
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December 17th, 2017

I haven't ordered much from Wal-Mart. But, the orders I did place were great. There prices are better than majority of their competitors, shipping is fast, and always securely packaged. I will continually keep ordering from them.

Thumbnail of user stephenw344
Washington
6 reviews
0 helpful votes
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August 14th, 2019

I sent a message to Walmart customer service regarding a recent purchase, the response took 8 days and my problem was not resolved. Such a frustrating company. All they did was redirect me to their Corporate offices. I'm using Amazon from now on.

Thumbnail of user davidb1620
Colorado
1 review
2 helpful votes
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June 25th, 2018

They do not seem to hold their partners that list product to any standards. I purchased a small air conditioner which ended up being much smaller than the listing implied. When returning they only refund 80% and I had to pay return shipping.

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