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Walmart

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Overview

Walmart has a rating of 2.3 stars from 4,409 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walmart most frequently mention customer service, credit card, and third party problems. Walmart ranks 802nd among Discount Shopping sites.

  • Service
    664
  • Value
    611
  • Shipping
    521
  • Returns
    474
  • Quality
    556
Positive reviews (last 12 months): 22.7%
Positive
15
Neutral
2
Negative
49
349
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How would you rate Walmart?
Top Positive Review

“Vision Center Review”

William B.
7/4/24

Your Optician Ms Catherine Cantù, at the 1604 and Hwy 281, San Antonio location was very professional and took care of my eye glasses problem in a timely manner.

Top Critical Review

“Got charged for same item twice, delivery was canceled 2 days prior but still showed up”

steve r.
10/28/24

Called service rep 2 days ago to cancel and was supposed to have cancel. Meanwhile my bank has a 212.00 hold on my account due to walmart charging me twice for the same item. I'll never buy from them again.

Reviews (4,409)

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Reviews that mention popular keywords

customer service (693) credit card (110) gift card (66) delivery date (59) return policy (70) wal mart (201) shopping experience (52) savings catcher (21)
Thumbnail of user susans292
New Mexico
3 reviews
2 helpful votes
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January 28th, 2017

I ordered jars of tomato sauce. Didn't hear anything for weeks. Inquired in person at local store which finally found my order but knew nothing of its whereabouts. After a couple more weeks, I cancelled the order by phone and got the refund. After several more weeks I received an email saying my order was ready to be picked up.

Thumbnail of user cemilem1
Netherlands
8 reviews
3 helpful votes
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March 3rd, 2023

Walmart is a well-known online store where you may shop for everything while at home. You can select from a wide variety of categories. From household equipment to gadgets, and everything in between.

Walmart carries a huge selection of goods at competitive prices, but they also carry certain of their own brands that are often only available in Walmart locations.

Thumbnail of user dianem107
Illinois
7 reviews
18 helpful votes
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January 17th, 2017

I ordered a 5 piece game table set from the Walmart.com website on Dec 23,2016. I paid for it in full to Walmart.com (per my Chase bill) I received confirmation of item I ordered from Walmart.com, and shipping & tracking information from Walmart.com. The vendor Hayneedle did not ship me the item I ordered from Walmart.com. When I explained that to them, they said Walmart puts the wrong ad & price on their site all the time. Neither Walmart.com or Hayneedle will take responsibility for the dissatisfied customer they have, they just keep blaming each other back and forth. Hayneedle conveniently stopped offering the item and says there is nothing they can do. I have spoken with Walmart.com 4 times and received zero customer satisfaction also. IMO, too bad that customer service has gotten to this level.

Thumbnail of user joycea9
California
3 reviews
1 helpful vote
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October 8th, 2015

Walmart not only has such low prices on everything, but they also have products you cannot buy elsewhere. I ordered a video game for my grandson from Walmart that was not available at the local stores near my area. Don't know what I would do if they didn't have the game!

Thumbnail of user toddo7
West Virginia
10 reviews
24 helpful votes
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July 18th, 2015

Owned by the greedy Walton family that doesn't pay their employees enough. This company is the main reason manufacturing companies in America have gone bankrupt and closed down. They are also the cause of the major import from China and other Asian countries, and our nation's lack of exports. This has lead to our nation's drastic unemployment. Walmart is destroying the United States of America.

Thumbnail of user stephanier12
Florida
3 reviews
2 helpful votes
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September 13th, 2016

I ordered some patio chair covers from Walmart they were heavy duty had nice tie down straps and looked like they would last forever I had to return them because they did not fit my oversized chairs. But they were the most beautiful covers for patio chairs. No problem returning to the store. Ordered a larger size in another brand hope there just as nice.

Thumbnail of user patriciaa29
New York
3 reviews
5 helpful votes
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May 9th, 2016

I recently found myself confined to my home after surgery. I live alone and my loss of independence was a blow. Then I remembered Walmart.com! I was able to order pet supplies, food, sundries, laundry detergent, etc and it would usually arrive at my door within five days with free shipping.

Thumbnail of user billc159
Arkansas
3 reviews
0 helpful votes
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May 5th, 2017

I like Walmart due to their prices and variety of merchandise. I wish they did better with employee benefits and pay but I understand they are slowly improving. Their return policy is very good. Checkouts are always interesting. The new 'pickup' activity can use some improvement at the store I frequent.

Thumbnail of user angela334
California
5 reviews
8 helpful votes
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January 10th, 2014

I love to shop on their website, save me time to drive, looking for parking, & waiting in line. I would say their products are not high quality but it is not bad at all for such a good price. I wish Walmart.com will offer free shipping to home so I don't have to go to the nearest store to pick up in the future.

Thumbnail of user lucianam18
California
2 reviews
8 helpful votes
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October 22nd, 2021

I just made my first grocery order through Walmart's site. The order was fulfilled mostly by Walmart. All goods arrived on time. I was emailed the whereabouts of each item daily. The only thing that was not positive was the condition in which 3 of the products have arrived. The carton boxes of pasta arrived dirty, smashed and worn out. It was strange that their poor state was not matching the pristine conditions of the other items in the same box. I concluded that the bad boxes were picked out in a bad shape already. I will have to return tem, so at the end, I didn't save the trip to Walmart, which was my goal :(

Tip for consumers:
Make sure all orders are fulfilled by Walmart, add a note if your preference is to not have replacements, this way you won’t be let down, receiving a lower quality item.

Products used:
All other items in the box

Service
Value
Shipping
Thumbnail of user barbarac48
New York
2 reviews
0 helpful votes
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August 17th, 2015

When I go to Walmart it's to get my groceries, which has everything you need, They also have shopping for other things you may need, car care, shoes, baby clothes, children and adult also. So many things, Check a Walmart out today, you can find it!
I am always pleased with what I buy.

Thumbnail of user jeanc41
Missouri
16 reviews
11 helpful votes
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November 7th, 2015

I buy a lot of household supplies from them such as cleaners, brooms, trash cans, etc. I have bought Lee brand jeans for myself from them. I buy some food from them and dog treats (not Old Roy). They have a wide variety of items, and in general, their prices are pretty good. I am not thrilled with ordering online. I placed an order recently, and it was shipped item by item.

Thumbnail of user johnc460
Florida
11 reviews
21 helpful votes
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April 11th, 2016

Site offers all the products you can find at your local store, sometimes even more, and makes shopping easy. No trudging up and down aisles to find the location of the product you want. In my case pickup is extremely easy, there is a Walmart Neighborhood Market right down the street so I have products shipped there at no additional cost. Beats driving 10 miles to get to the nearest super center.

Thumbnail of user sharih6
Virginia
9 reviews
8 helpful votes
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May 19th, 2016

They offer many products and take major credit cards and PayPal too. If they don't carry it they will send you other companies that do have What your looking for. System online is very fast and very easy to use,. But in all honesty their shipping is very slow. Don't forget shopping other stores to compare prices.

Thumbnail of user adrienner10
California
2 reviews
0 helpful votes
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June 27th, 2017

Walmart if one of my favorite places to shop. Prices is OK and I can almost get everything there. Different people may have different experience shopping there, but it worth to give it a try yourself.

Thumbnail of user sherrij58
Ohio
3 reviews
14 helpful votes
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February 5th, 2022
Verified purchase

Walmart sent me a sealed empty shipping box instead of my iPad. I called their customer service, emailed them and contacted them via messenger. They refuse to acknowledge that the box was empty. The claim the weight of the box was 2.2 pounds even after showing them a photo of the FedEx shipping label showing it was only 0.75 pounds and a iPad weighs well over that. Their customer service sucks.

Thumbnail of user eileens44
Connecticut
19 reviews
43 helpful votes
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March 9th, 2021
Verified purchase

I placed a large order with free next day delivery. Two items were canceled by Walmart despite being in stock and available on the website. Now if I want to reorder those items I have to pay shipping. I chatted with two reps who refused to help me. That six bucks is more important to Walmart than a long time customer. I just want what I ordered, is that asking too much?

Tip for consumers:
Don’t order anything you actually need.

Service
Value
Shipping
Thumbnail of user adriennep32
Missouri
1 review
2 helpful votes
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December 18th, 2019

I ordered hearing aids for my Dad on December 10. On the website they were listed as "in stock" with an ETA of December 16. Received confirmation email with same information. On December 15 received email saying they were delayed. Went online to check tracking and they had not even shipped yet. Customer service was no help whatsoever. They told me if an item was listed as "in stock" on their website, that did not necessarily mean that it was actually in stock. They could not even give me an estimated shipping date. Their solution was to tell me to cancel the order and make a new order, which made no sense. I do not recommend Wal-Mart.

Thumbnail of user michaelh5821
New Jersey
1 review
4 helpful votes
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August 24th, 2022
Verified purchase

Fed Ex delivered a package that was signed for at the door. The sealed package was opened several days later. Inside was a ripped Apple watch box with no watch or charger, the Apple box was opened, the contents removed, and then packed and shipped. I called customer service which states they could not do anything and I have to contest the purchase with the credit card company. It appears Wal-Mart has a thief at the distribution center. Very disappointing customer service and I am likely out $319 dollars.

Thumbnail of user katherinea22
New York
2 reviews
11 helpful votes
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December 10th, 2017

I love shopping at Wal-Mart and I usually don't have any problems when I do. However, I chose to shop online and was severely disappointed. I live in a different state than my nephew who was turning 3 on his birthday, 12/7. I placed an order online for 2 toys. The delivery dates given were 12/7 and 12/8. I was ok with that because I wanted him to receive at least one gift from me on his birthday. Walmart didn't deliver! He received one gift on the NIGHT of 12/8 and I just received an email that the other would not deliver until 12/15! This is totally unacceptable! Had I known, I would have bought and mailed it to him myself! I will never order online from them again. Don't list that you will deliver on a specific date and NOT fulfill that obligation! Poor Service!

Thumbnail of user staceya86
Canada
2 reviews
3 helpful votes
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September 4th, 2020

I had purchased a couple items from walmart.com and when i wanted to return them back in March I called and spoke to someone who said they would get going with the return and nobody ever got back to me. I tried calling and calling but would spend hours on hold waiting for someone. It is now September and still no one has gotten back to me. I've wasted so much time and energy and still don't get the return. I hated this whole experience and the customer service just absolutely sucks. Unless you are sure that you won't need a return I would advise against purchasing online. It was an absolute pain in the $#*! and for nothing. I wish I could give them NO stars!

Thumbnail of user die421
Washington
11 reviews
70 helpful votes
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December 30th, 2015

I've had excellent service with walmart.com. They ship most items right away. And online you can get what you are looking for better than going to the store yourself. The CS is on the ball with your request right away. I highly recommend them.

Thumbnail of user debrah18
Oregon
18 reviews
40 helpful votes
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August 22nd, 2016

You can't take some of the items back to Walmart because you
Are buying from a diff. Store, but that is not clear enough. I got
Ripped off. Online service is awful in my opinion. I would not use
The internet with Walmart again.

Thumbnail of user aprilp39
California
3 reviews
1 helpful vote
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July 24th, 2016

Walmart has been on my list of shopping for as long as i could remember! They always treat you right! I bought my T, V, & so many other items when i moved into my house. I ordered a mattress & i just did not like it... No questions asked they refunded the money. Love to shop at Walmart. I always shop over the internet & have always got great deals!
Thank you... April

Thumbnail of user davidf1017
Florida
1 review
2 helpful votes
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October 7th, 2019

Walmart will discriminate against customers that have visual disabilities. Walmart will prohibit the use of cameras to the extent of violating the ADA regulations regarding adaptive equipment and it's use in their stores. So, not only this, they will violate your 4th amendment right to be secure in your person property and papers. I don't care if people want to continue shopping here, but be aware that if they will sink so low as to prevent a person from being an independent functioning member of society, they will violate your rights as well. Walmart receives govt. Subsidies in their day to day operations. This means they are being paid using yours and my tax dollars to violate our constitutional rights. I will not bow down and lick Walmart's boots, but they can kiss my $#*! if they think I will ever shop there again.

Service
Value
Quality

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