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Walmart

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Overview

Walmart has a rating of 2.3 stars from 4,409 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walmart most frequently mention customer service, credit card, and third party problems. Walmart ranks 802nd among Discount Shopping sites.

  • Service
    664
  • Value
    611
  • Shipping
    521
  • Returns
    474
  • Quality
    556
Positive reviews (last 12 months): 23.1%
Positive
15
Neutral
2
Negative
48
349
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How would you rate Walmart?
Top Positive Review

“Vision Center Review”

William B.
7/4/24

Your Optician Ms Catherine Cantù, at the 1604 and Hwy 281, San Antonio location was very professional and took care of my eye glasses problem in a timely manner.

Top Critical Review

“Got charged for same item twice, delivery was canceled 2 days prior but still showed up”

steve r.
10/28/24

Called service rep 2 days ago to cancel and was supposed to have cancel. Meanwhile my bank has a 212.00 hold on my account due to walmart charging me twice for the same item. I'll never buy from them again.

Reviews (4,409)

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Reviews that mention popular keywords

customer service (693) credit card (110) gift card (66) delivery date (59) return policy (70) wal mart (201) shopping experience (52) savings catcher (21)
Thumbnail of user andreag78
Texas
7 reviews
21 helpful votes
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September 22nd, 2017

Every time I'm looking for something I can't find in a store, I can almost always find it at Walmart.com. Also, the prices and selection are great. They have free shipping and I have always received my order in about 2 days. My purchases are also subject to ebates cash back which is an extra bonus.

Thumbnail of user alexh1053
Texas
1 review
0 helpful votes
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July 2nd, 2022

They call out that the store was closing in 10 minutes so we went to check out and time ran out and they refused to attend us, so they are trash, I refuse to buy from this store ever again because they have really bad attitude for no reason. Im not being a karen, just saying.

Tip for consumers:
Bad service bad attitude

Products used:
Clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user ronm52
Illinois
53 reviews
57 helpful votes
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May 5th, 2015

I went specifically looking for a larger humidifier and received little-to-no assistance from the associate. I ended up purchasing one that I thought would work better than the one I had, but in actuality it worked worse. The only redeeming factor was the no questions asked policy and prompt refund.

Thumbnail of user cheryle34
Georgia
2 reviews
2 helpful votes
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October 11th, 2017

I love walmart.com! I find the site-to-store shipping option to be very convenient. When shopping online, I usually always check walmart.com because they often have the lowest price and carry items that you might not expect (beyond what they carry in the store). You do need to take note of the seller and the return policy, and make sure you understand them. I generally always order items that can be returned to the store which makes for very easy returns and eases my mind when ordering something I'm not completely sure about. Lately, they are discounting some items ordered online, and that is just a nice little bonus.

Thumbnail of user freds137
Wisconsin
8 reviews
4 helpful votes
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December 24th, 2017

I have only had one problem with walmart.com. I tried to order groceries, to be shipped to my home, ( I can't drive). I got most of the items, but, those that were out of stock came drifting in one item at a time, over several weeks. What I thought was going to be a pleasurable experience became somewhat of a nightmare. Never had a problem with anything else. Continue to shop there and always will

Thumbnail of user jillm258
Minnesota
1 review
1 helpful vote
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November 10th, 2019

Ordered dog food two day shipping 11 days later still not here. They want to give me a 10.00 discount. It cost me twice that to go to town to get it and then they say we will reorder it. My dogs are starving now. Jerks do not trust them.

Thumbnail of user tracyr24
Michigan
3 reviews
5 helpful votes
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August 29th, 2016

I needed help with an item that was priced wronged... Asst Manager could not help me and when I asked for another Manager she told me that she was the only person available and she rudely walked away... two minutes later a cashier walked over and identified the problem and solved it... I contacted Walmart Corporate offices after calling the store and not be able to speak with or get a call back from a manager... I will not ever shop at Walmart in Troy, Mi again!

Thumbnail of user elenah17
Massachusetts
1 review
3 helpful votes
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July 10th, 2017

We placed an order through a phone operator and were told product would arrive in a few days. Walmart took the money from our bank, We were excited about our purchase. Then we got an email that said our order was cancelled. I called and was put on hold again and again and told to reorder it but my money would take seven to ten days to come back. Also they could not be sure since I was a first time Walmart.com customer that it would not happen again. Do they think I just want them holding large amounts of monies for days on end. I spoke to Pamela in corporate out of Texas who was rude and no help. We decided we would never use Walmart again. We have spent thousands there but would rather give our money to a company with better customer service. I would not buy a can of cat food from Walmart. Stressful and horrible experience. DO NOT USE EVER!

Thumbnail of user angelab178
Maryland
11 reviews
9 helpful votes
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April 21st, 2017

Walmart customer service is the worst! For one English is a second language to them. They have a lame excuse for everything, we are sorry is the pat answer with NO resolution to any problem. Never fails you'll end up on the phone 2 hours between being disconnected and being put on hold.

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Thumbnail of user laurab88
Pennsylvania
9 reviews
2 helpful votes
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March 16th, 2015

I placed an order online for toys. They were to be gifts for a neighbors children. I have health issues that make it difficult to trailer around the giant box stores. I was happy to find I could order online and pick up in store. Well, I checked in store couple days after stated delivery date. They had no record, but said don't worry, it just means it hasn't arrived in the store yet. They didn't check status. A couple of days later I checked the status and the order had been cancelled by Wal-Mart without any explanation or contacting me to let me know what was going on. I tried to find out why, they just said " it happens all the time". What if I had gone just before Christmas? S@$$$ out of luck! My credit card had been charged, that was not cancelled automatically, only after I complained. Do they have to have all of the money?

Thumbnail of user conniec59
Texas
2 reviews
0 helpful votes
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January 18th, 2021

I don't write many reviews but Walmart.com has come through so many times for me over the past 5 years I wanted to share. I live in Houston, Texas and many times if I find some item I really like, it may not be available the next time I'm in the store. So I order it on their website and pick it up free when it's shipped to my local Walmart! The other service I truly appreciate is their grocery delivery. This saves me hours of shopping, driving, and standing in Walmart lines to check out. I just Place my order online, select a pick up time, pay for order and pick it up usually the next day. I work many hours and barely have time fo grocery shopping. I'm thankful for this service and have had no problems! And there's no service fee or price changes to the online products.

Thumbnail of user harryh43
Nevada
103 reviews
328 helpful votes
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September 20th, 2016

I like that I can find out whether an item is in stock at various stores, but the huge listings for non Walmart sites, listed on the site, is just too much clutter and confusing. I wanted to shop at Walmart's site, not some obscure affiliate who's got stuff to sell on Walmart's site who's got no real connection with them.

Thumbnail of user matthewh84
Oregon
2 reviews
5 helpful votes
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August 6th, 2016

I have got everything from our bed to the kids Xmas gifts. Everything has always arrived on time and only had one issue out of numerous orders. Ordered a mattress and its plastic had gotten torn during transport so had dirt spots on cpl corners but the wife accepted it and we cleaned it off and have it to this day.

Thumbnail of user danielb240
Ohio
1 review
1 helpful vote
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April 30th, 2017

I've had issues in the past with the Wal-Mart website, specifically with payment processing. As it turns out, both my bank and PayPal hates the website and so they refuse payment to it constantly. It's a rare occasion that my credit card is accepted and when I say rare, I've tried probably 20 times and it's worked twice. Unless you have a carrier for your bank card and credit card that willingly accepts Wal-Mart.com transactions please do not waste your time on the site.

Thumbnail of user ljj1
Alabama
10 reviews
17 helpful votes
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July 31st, 2015

I usually order household items yearly in one purchase and honestly hate to haul this much from the store to my home. I can take advantage of the free shipping allotted on large orders online and have my big items like dog food, toilet paper cases and my entire list delivered free to my home. Walmart is very competitive with pricing an often has great stock up sale items. I have ordered and received my order with in 24 hours on one occasion. How can I beat this?

Thumbnail of user truongd
New Jersey
1 review
0 helpful votes
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July 1st, 2017

No refund for already-ordered and paid items if the items turned out "out of stock", really it says available when i paid for them; once I waited an hour by the pick up window and them came inside to know that the only 1 employee in the department was helping another customer, really 1 employ, for 1 hour; of course I lost the money, never get to see the stuff I paid for. Just down straight crooked to me! The only reason I shop here because I can't find similar stuffs elsewhere. Ugh...

Thumbnail of user dixies14
Utah
1 review
2 helpful votes
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November 29th, 2019

I ordered 2 apple watches for my children on the Black Friday Deals with Walmart.com. I put the sale through as soon as the sale began. I had the order confirmation and they had the money held from my bank on my credit card. Two days later I was sent an email that this item was out of stock and my money is being refunded. I don't want a refund, I need the Christmas gifts for my children and now I don't have any other options because the deals are gone and I don't have gifts for my kids. I talked to customer service and it was sorry sometimes this happens. Buyer beware as a confirmation that you have purchased the item and you will receive it and it is in stock really doesn't mean that for Walmart.com. I would avoid Walmart.com if you want to be sure you have Christmas gifts to give on Christmas.

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Thumbnail of user jamess5197
Georgia
1 review
1 helpful vote
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August 29th, 2021

Don't count on getting food delivery from Walmart. We have and paid for the service. I understand if there is a problem delivering the food, but to lie that a driver has it, and it's on the way! The first time they didn't show, they offered 15 dollars off my next food order. They encouraged me to do the next day. The same thing. Supposedly my food was with a driver over 5 hours. When I asked for a supervisor, they called my husband's phone. They offered 5 dollars off the second time. I am expecting Amazon fresh today. All Walmart needed to do is be honest.

Thumbnail of user stevent52
Oklahoma
13 reviews
3 helpful votes
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February 1st, 2016

I'd rather not return it than return to that store, no one can park right, every car has loud music and gang rims. There was a pit bull with a seatbelt and it had an eye patch. That whole place can goto hell

Thumbnail of user tammyh60
New York
8 reviews
15 helpful votes
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March 17th, 2017

But sad that we can't use the stores in our neighborhood because they are so high in price. And you can't beat free shipping anything over 50 dollars. They are very good about lost packages they resent our whole order. No questions asked.

Thumbnail of user ak672
Alabama
3 reviews
3 helpful votes
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April 16th, 2017

A few years ago in the middle of the Summer my back went out on me. As it loosened back up I started getting out of the house maybe too early and when it began locking up I had just arrived at the local Neighborhood Market. The clerks there did my shopping for me as I sat at the bench in their pharmacy area! How nice is that?! I know it was at least 3 of them rushing to help me hurry out and back home to get some relief. I will never forget their kindness that day! :)

Thumbnail of user christinan206
North Carolina
10 reviews
10 helpful votes
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October 19th, 2021

I just wanted to share my most recent experience shopping at my local Walmart here in Los Angeles. Last week I bought a fairly cheap Revlon hair dryer at Walmart as my last one just conked out on me. I went with the cheapest and most basic one that I could find on the shelf, and thought it would be more than good enough since I wouldn't even use it that often.

Less than a week later I actually came across a much better hair dryer online for almost the exact same price as the lower end one I already bought. Unfortunately I didn't have my receipt any more but I thought I would try to return if for a refund anyways. Thankfully, even without a receipt they took it back no problem whatsoever and provided me with a full refund.

I really appreciate Walmart for their generosity in my situation and I do recommend them.

Tip for consumers:
Always cross shop online before making purchases in person.

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Thumbnail of user josepht1045
South Carolina
1 review
0 helpful votes
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December 10th, 2021

I can't count the number of times that I selected a grocery item because of the shelf price only to get to the checkout and find it's incorrect. I asked an associate about this and was told that prices are going up faster than they change them. What kind of answer is that? I find comparable grocery items at local grocery stores are generally much more expensive but they do an excellent job with shelf prices! No unwanted surprises at the checkout!

Products used:
Mainly grocery items

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianc197
Tennessee
1 review
1 helpful vote
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August 22nd, 2017

I ordered eclipse glasses on August 8 for my entire family on walmart.com. Was advised delivery would be August 15. After numerous delays, they finally arrived on August 21, but at 3:00 PM, 90 minutes after the eclipse ended. My family is pissed off at me! Now walmart refuses to take a return or offer a credit. That is my last walmart order!

Thumbnail of user robinc650
Ukraine
8 reviews
1 helpful vote
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August 10th, 2021

Walmart online ordering is very bad if one want to return the damaged item. I ordered two selves with Walmart online order. The selves were send damaged in two packages. We called for return and they sent one QR code to take it to FedEx. FedEx told me that the QR code only prints one label which can not be used in 2 box. We called again and was told by the agent that there is no rush to return. They will send one label in next 10-15 days and second label will follow about 2-3 weeks after that. I have no choice but wait. This is last time I order any thing from Walmart online. I do not know how they are dreaming compete with Amazon with horrible return policies and bad customer care. One should think twice before using this business.

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