• Walmart

Walmart

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Overview

Walmart has a rating of 2.3 stars from 4,408 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walmart most frequently mention customer service, credit card, and third party problems. Walmart ranks 802nd among Discount Shopping sites.

  • Service
    663
  • Value
    610
  • Shipping
    521
  • Returns
    473
  • Quality
    555
Positive reviews (last 12 months): 22.7%
Positive
15
Neutral
2
Negative
49
349
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How would you rate Walmart?
Top Positive Review

“Vision Center Review”

William B.
7/4/24

Your Optician Ms Catherine Cantù, at the 1604 and Hwy 281, San Antonio location was very professional and took care of my eye glasses problem in a timely manner.

Top Critical Review

“Got charged for same item twice, delivery was canceled 2 days prior but still showed up”

steve r.
10/28/24

Called service rep 2 days ago to cancel and was supposed to have cancel. Meanwhile my bank has a 212.00 hold on my account due to walmart charging me twice for the same item. I'll never buy from them again.

Reviews (4,408)

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Reviews that mention popular keywords

customer service (693) credit card (110) gift card (66) delivery date (59) return policy (70) wal mart (201) shopping experience (52) savings catcher (21)
Thumbnail of user nicoleh1639
Ohio
5 reviews
6 helpful votes
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June 9th, 2023

W+. Is really nice. You get 10¢ off a gallon of gas, paramount plus basic to stream, discounts and credits for certain purchases.If you go in stores you can use phone to scan your groceries as you go along. Walmart.com always makes.things right if there is ever an issue. They DONT take hours to get it resolved. You actually get items from Walmart.com with in 1-3 days. I will use Walmart instead of Amazon from now on.

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Thumbnail of user hectorl127
Tennessee
1 review
1 helpful vote
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March 8th, 2022

Unlike Amazon.com here at Walmart you're dealing with a third party, so you need to wait until the third party confirm that everything is ok for you to get your money back!

Return like Amazon should be auto populated, I have to chase down my return since does not show up any where. So not recommended.

Thumbnail of user davidl4004
North Carolina
2 reviews
2 helpful votes
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October 3rd, 2022
Verified purchase

I buy several items at Walmart... because the price is lower than anyone else. Crackers, soup, canned fruit, canned veggies, and before yesterday... organic whole milk. How can a gallon of milk go from 5.98 to 6.98 in one day? That is quite the increase. The milk tastes great... but at that price I'll be going back to Costco. Bummer... you're right down the street.

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Thumbnail of user mikee929
Ohio
1 review
3 helpful votes
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January 9th, 2023
Verified purchase

Walmart is one of the worst online retailers. After ordering several items the items were shipped over a week in numerous boxes and when the final box arrived it didn't contain the right number of items purchased. There is no response or way to get an actual person/answer to the issue. If they don't take care of the problem I might just have to dispute the charge with credit card company and return the items at their cost.

Products used:
Any Walmart products

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Value
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Thumbnail of user slicko
Georgia
9 reviews
3 helpful votes
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January 3rd, 2024

Eufala Alabama store. 15 minute wait for self checkout. Only 4 of 6 lanes ever open.
Restocking constantly behind. Employees gathered blocking aisles. Order pullers do the same.
I am driving 75 miles round-trip to Dothan store!

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Quality
Thumbnail of user stephenf1602
Georgia
2 reviews
5 helpful votes
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November 30th, 2023

Order was never delivered. I waited all day, then called and was told it would be delivered when someone was available. No time frame, nothing. I am a single mom with two kids, one has broken leg. Shopping in store is not an option. I need the items to clean house with. Not the first time my order was not delivered. Now I get to wait for my money to be returned. This was delivery from store, 7.95 plus driver tip.

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Thumbnail of user ericb1834
Oregon
1 review
0 helpful votes
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January 12th, 2022
Verified purchase

I ordered an item from Walmart.com, took 11 days from order to delivery, however, I never received the item. After tracking the item through UPS, I discovered Walmart had shipped the item to a different person with an entirely different address (probably mixed up shipping labels). Accidents happen, but trying to work with them to resolve the issue, they were unable to replace the item (short supply, I hold them at no fault for this either). However, it took a 20 minute unpleasant phone call that got heated to get them to refund the item! Sorry, from now on, Amazon it is! Please note in pictures the shipping number and the different shipping addresses (some information blacked out for privacy).

Tip for consumers:
Save yourself the headache, use Amazon

Products used:
Children's toy

Service
Shipping
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Thumbnail of user barbaram869
Wyoming
1 review
17 helpful votes
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January 16th, 2020

Three times in the last 6 months I have ordered through them. Ice melt, never made it. Call them after a few weeks and finally get it. Bag inside has hole in it. 6 curtains, Walmart cancelled order and would get back with me. Never heard back. Picture frames, was supposed to pick up Wednesday but was informed they would be late. Never heard anything and went to check online. Someone decide to change the date further out for pick up. Cancelled order but am only getting refund for part of order because the one that held up everything hasn't been returned. Maybe because it was never sent!

Thumbnail of user summerm74
Oklahoma
2 reviews
5 helpful votes
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June 22nd, 2021

I have had multiple problems tracking my large items I purchased. Like my $500 TV that I ordered. Never got any info from the site or from chatting or calling customer service they just told me to wait 24 hours. Like ok but what is waiting going to do? That won't track my TV idiot's! That won't tell me when my item will be at my front door. Hopefully it isn't stolen or lost by whoever they used to ship it to me. I am so mad. I will never buy anything from their website again.

Thumbnail of user jackp1041
California
1 review
2 helpful votes
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November 8th, 2023

Grocery pick up is great service but bags are not provided. Be careful driving home with that glass jar of pickles Rollin around. Hope you don't have to stop fast with a child in a car seat could get messy not to mention dangerous. I called corporate 4 times over 10 days to discuss my concerns, each time being assured someone at corporate would call me back, never got that call. Safeway is my new store, they provide bags and don't blow off their customers.

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Thumbnail of user amandap1273
Virginia
1 review
0 helpful votes
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February 21st, 2022
Verified purchase

I am so thankful for the amazing Walmart Delivery service that I have been using for the past two years. With having two toddlers, it has kept me from going insane by not having to shop in the store where they fuss or fight over whatever they see. My items always come on time and I am so thankful that I can get basically anything I need all from one website. Thank you so much!

Tip for consumers:
definitely sign up for Walmart Plus, it is worth it!

Products used:
many groceries and specialty items such as sugar-free jelly beans, potty training tools, clothes, etc.

Service
Value
Shipping
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Thumbnail of user cicelye3
Iowa
3 reviews
0 helpful votes
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May 27th, 2022

I'm a total stationery nerd and went to Walmart to look for a new dotted journal to turn into a bullet journal for self care and personal/family stuff. I was pleasantly surprised by the selection and quality. I purchased a white "Exceed" journal with dotted pages, 2 bookmark ribbons, and an elastic band to hold the book together when not in use. I'm loving it and would buy again. If you're a stationery snob or just want to try a new notebook, give this one a try. Mine is A5 size I believe.

Thumbnail of user tiffanym157
Georgia
9 reviews
11 helpful votes
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March 27th, 2022

It can depend on which Walmart location you chose to shop in BUT...
For the most part, I find that the morning time is the best time for me because the store is less crowded. When it's less crowded, I can browse around very comfortably and find some of the best prices while discovering new brands as well. I love using self checkout because the long lines for cash registers can be a pain due to limited staffing. But overall, I can generally find what I need when the stocking and signage is on point.

Thumbnail of user amys2936
Illinois
1 review
6 helpful votes
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November 29th, 2022
Verified purchase

I used the Walmart Plus for over a year and it's gotten worse and worse. Something always missing from orders. Lately orders are delayed and then just cancelled. Money takes days to be put back onto your card, and then customer service wants to offer a $10 promo code. Save yourself the headache and use Amazon Prime and another grocery store.

Tip for consumers:
Stear clear. Savings not worth the headache of using delivery or pick up, and we all know shopping in store is a circus.

Products used:
Everything

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Value
Shipping
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Thumbnail of user philippel43
California
2 reviews
2 helpful votes
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February 14th, 2024

Avoid Walmart Delivery (and shipping as you can get a delivery when you select shipping): The driver (like Symphony, Monica in the Bay Area) will come and make a picture of your package in front of your door, and leave right away with your package: For Walmart, it's a proof of delivery, and will not refund. And even if you selected 'Shipping' on purpose, they will make a 'Delivery' for their convenience with their unreliable drivers. I'm going to delete my Walmart Account as they don't listen to their customers.

Products used:
Laundry detergent

Service
Shipping
Returns
Thumbnail of user wtl1
California
2 reviews
8 helpful votes
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February 1st, 2021

So Walmart cancelled my order multiple times because their "credit and fraud avoidance team flagged this order as unusual." I chatted with them to escalate, the representative promised me the order will now be okay if I place it within 24-72 hours. Guess what, they cancelled it AGAIN and is now using up my credit. Great thing is most of their product can be found somewhere else so I don't have to be too persist in purchasing from them. One thing to point out is that some random guy somehow logged into my account, purchased a used Apple Watch and iPhone 7 for themselves, selected a completed different pick up location in a completely different city, and Walmart's sensitive fraud team let the payment went through. American Express caught them for me, thank you Amex!

Thumbnail of user rickc837
New Mexico
3 reviews
0 helpful votes
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August 24th, 2023

I will not go inside walmart unless its a must. When you ask for assistance no one is able to help or they dont know and keep walking. I will only shop online for some groceries. Online pick up is the only great option for walmart. They have went down hill over the last 5 years.

Products used:
food items only

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Shipping
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Thumbnail of user shemuls
Bangladesh
1 review
0 helpful votes
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August 12th, 2022

I love the sheets and the price. We like these sheets and love the price. We've purchased at least eight sets in various sizes and colors. They fit beautifully on all of our beds. I wash and dry them regularly (over a year) and I'm not having a pilling problem. The price is great for this quality. I especially like the dark grey.
I was surprised that some folk's sheets are pilling. I did a little research and learned that pilling can be caused by washing your sheets in hot water. Also, try using a gentle detergent. Line drying is ideal; I'm far too lazy to line dry sheets. I wash ours in cold (sometimes warm) water.

Tip for consumers:
Good material and solid color I love the sheets and the price.

Products used:
Bed sheets

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Value
Shipping
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Thumbnail of user bobbyb550
Louisiana
1 review
1 helpful vote
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November 2nd, 2023

Walmart does NOT actually sell this item (or anything else online, for that matter). I ordered it, they charged my card for $267, and five minutes later they canceled the order. They said that the item is available, but it's standard procedure for them to cancel all first orders due to "unusual activity", and that anyone must order anything TWICE. I am not going to hand them over my money a second time. That sounds very sketchy and illogical to me. They also said that they will take 10 business days (which means 15 calendar days) to refund me. This is obviously fraud. Walmart are con artists.

Products used:
Nothing. They do NOT actually sell anything online. Their online store is FAKE.

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Thumbnail of user katherineg709
North Dakota
2 reviews
2 helpful votes
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November 8th, 2023

Be very careful this year when shopping online with Walmart. They are specific to NO RETURNS for the Black Friday deals. And, if you fight back, they will "block" you from ordering.
My issue: Fed Ex has only ever delivered 1 package I ordered online through Walmart. This last time, it was baby items as I was just notified I will be a first-time Grandma. Only the car seat arrived. When I contacted Fed Ex, they told me to go get the package. When I called Walmart, I was told only one item could be refunded, the other 2, I would have to contact the third-party sellers. I "begged to differ" and was promptly hung up on. By my 6th call, I was livid. Long story short, they won't be refunding my money for items I did not receive, and I am "blocked" from ordering.

Tip for consumers:
These big businesses think they have the upper hand. We are the consumers. It is too easy to go elsewhere.

Products used:
I purchased from TEMU

Service
Shipping
Returns
Thumbnail of user mediatrixy
Nebraska
1 review
0 helpful votes
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June 5th, 2021
Verified purchase

I purchased a vanity desk that I never received. Every time I called Wal-Mart.com, It took over 30 minutes to get a hold of anyone. And when I did, there was a language barrier with the agent. I was promised 2 times for a refund and even given a reference number. I even spoke to a manager once and nothing but empty promises. They asked me to contact the third party and had me doing the leg work the whole time. Then finally, they told me my return time was expired. After having me do everything, they still denied me of a refund. They kept putting the blame on everyone else. I've never in my life dealt with a company so unprofessional. I felt like they stole from me. I paid for the item and never got it. It is their responsibility to replace or refund me. Just so upsetting!

Tip for consumers:
Don't let them keep giving you the run around

Products used:
None

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Value
Shipping
Returns
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Thumbnail of user jenniferc2361
Florida
2 reviews
14 helpful votes
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December 6th, 2021

I've tried the Walmart delivery three times now and I give up! Most of the times, items are missing, it never comes on time, and the delivery driver sometimes decides to cancel last minute and return the order! AND…you have to wait FIVE days to get your money back and you have no groceries delivered. It's terrible! Especially for those of us who don't have a lot of money and are unable to drive! Walmart delivery is the worst! I do not recommend!

Tip for consumers:
Do not use Walmart delivery!! You don’t receive your order and you have to wait five days to get your money back. Also you will be left with no groceries!!! Spend the extra money and use Instacart!!

Products used:
Groceries, but I never received the order!!!

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Value
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Thumbnail of user christinas62
Alabama
1 review
0 helpful votes
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January 28th, 2016

I purchased some great value wing selections one afternoon from my local Walmart.We have purchased these many times before and they've always been very tasty for the price.

I always boil the wings and watch them close so they are not undercooked. Tonight while we were boiling them we noticed white things sticking out and floating around while still attached to the actual wing.

I scooped one out and realized they still had their feathers attached. Needless to say, we did not consume the feathered wings

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Thumbnail of user kaizerh
Virginia
3 reviews
24 helpful votes
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June 7th, 2021

I ordered 75" TV, they gave me damaged TV, and when I tried to return, customer service kept lying to me about scheduling returns. They all act so sweet, and lie in the most possible way, even though their lies are so obvious, they will try to convince you that they are saying the truth. Worst customer service online. Do not trust Walmart.com with big purchases! They should changed their site to Walmart.CON because they are the worst liars with customer service!

Tip for consumers:
Don’t buy large item from Walmart.com unless you can return it to store yourself. Walmart.com customer service are liars!

Products used:
None, still trying to return!

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Value
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Thumbnail of user andrewm582
Florida
1 review
0 helpful votes
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June 12th, 2019

Walmart in Panama. City beach treats people like dummies and disabled people like they are nothing. I am disabled and they lied to me and spun me around so many times to waste my whole night. They would not sell me an advertised item or order it for me because they did not want to waste their time and waste all my time. Phillip from pier park is the biggest jerk off I have ever met. I can't believe Walmart puts people like him in management. I will never shop their again in my life!

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