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Walmart

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Overview

Walmart has a rating of 2.3 stars from 4,409 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walmart most frequently mention customer service, credit card, and third party problems. Walmart ranks 787th among Discount Shopping sites.

  • Service
    664
  • Value
    611
  • Shipping
    521
  • Returns
    474
  • Quality
    556
Positive reviews (last 12 months): 23.1%
Positive
15
Neutral
2
Negative
48
349
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How would you rate Walmart?
Top Positive Review

“Vision Center Review”

William B.
7/4/24

Your Optician Ms Catherine Cantù, at the 1604 and Hwy 281, San Antonio location was very professional and took care of my eye glasses problem in a timely manner.

Top Critical Review

“Got charged for same item twice, delivery was canceled 2 days prior but still showed up”

steve r.
10/28/24

Called service rep 2 days ago to cancel and was supposed to have cancel. Meanwhile my bank has a 212.00 hold on my account due to walmart charging me twice for the same item. I'll never buy from them again.

Reviews (4,409)

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Reviews that mention popular keywords

customer service (693) credit card (110) gift card (66) delivery date (59) return policy (70) wal mart (201) shopping experience (52) savings catcher (21)
Thumbnail of user bobh907
Utah
1 review
0 helpful votes
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July 13th, 2020

Do not EVER buy anything on line from Walmart 3rd party. You will wait forever to get a refund if you even get it.
This is the most frustrating experience I have had trying to get my money back. I would pay more money to go elsewhere but never again thru Walmart

Thumbnail of user kaths12
Oregon
2 reviews
12 helpful votes
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July 24th, 2020

We purchased a 65" TV online and chose to have it delivered because I am an elderly customer and do not drive. It did not say delivery would be made by FedEx until after the payment had been made. The delivery was made 2 days after Walmart said it would be delivered. Signature was supposed to be required upon delivery but the delivery person did not bother to get a signature. The FedEx delivery person did not deliver to or near my door. They left the 65" TV just inside the door of the lobby of the apartment building. It is a public place, not a secure location at all. FedEx delivers small packages to customers' doors in our building all the time, but the 75 lb, 65" TV they just left for anyone walking past to grab. No, I would not recommend buying from Walmart to my friends and I certainly would not recommend shipping by FedEx.

Thumbnail of user kevinc83
New Jersey
1 review
0 helpful votes
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January 9th, 2015

Absolutely terrible! I ordered a gift for a needy family at Christmas, online, because they could not pick up the item themselves... came in damaged and all Walmart can tell me is that it must be returned to a local store... all I need is a replacement sent and the old damaged product picked up but they will not help me. This is ridiculous and I will never use them again... have not been back to the store since this occurred. I will continue to spread this to all that I know.

Tip for consumers:
Do not support a vendor who will not support his products but at the cost of the convenience to its customers.

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Value
Shipping
Returns
Quality
Thumbnail of user ingrdr
Ingrid R.
North Carolina
10 reviews
18 helpful votes
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April 18th, 2017

You will be LUCKY if the web site operates properly?! Have had too many issues with WALMART.com to date?! Shopping carts get hung up and will not clear out?! Contacting WALMART.com is a waste of time and effort?!

Thumbnail of user nadined10
Virginia
7 reviews
0 helpful votes
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October 23rd, 2017

Curbside grocery pickup is the greatest thing any store has ever thought of. It is especially useful to persons like myself who are disabled and have difficulty navigating a grocery store. And the Personnel that bring the groceries out are just as kind and sweet and helpful as they can be

Thumbnail of user samanthas240
Maryland
2 reviews
23 helpful votes
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November 26th, 2018

walmart.com uses alot of false advertisement saying clothing items are "unavailable", which is nothing but lies and b. S., items never sold out and doesn't have any reviews. Clothes sold on Wal-Mart.com don't sell out at all. Warehouse just destroying items because nobody buying it.

Thumbnail of user stanleyy29
Ohio
1 review
0 helpful votes
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May 9th, 2022

They barely answer the phone, and when they do they give the wrong information. Shelves aren't in stock. The mistakes made on my transaction requires supervisor approval but they can't get anyone on the phone either. Another customer was told "It's just easier if you go somewhere else". I can't blame them, at least they were being honest.

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Value
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Thumbnail of user elvanc
Alabama
3 reviews
14 helpful votes
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October 19th, 2020

We ordered some chairs from walmart.com (marketplace), and had to go to walmart to return them 6 times (3 for each of the supercenters nearby). The gain in the price is not really worth it, if any. Choose the other options, if you can. Customer service online and in-store is really substandard, and they are probably enjoying the lack of competition in the market, or so they are thinking. Will think three times before I order anything from walmart.com again.

Thumbnail of user brendad1233
Washington
2 reviews
1 helpful vote
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June 24th, 2022
Verified purchase

Don't buy extended warranty plans from walmart. They are worthless. I bought a window air conditioner with extended 4 year warranty. I have the warranty paperwork and the email confirmation of delivery of the unit. These papers show what I bought it and when I bought it and where I bought it. It has the model number, order number, delivery date, and sales rep number. What else could they possibly need? I don't have an actual receipt so they won't honor the warranty. I contacted Walmart 3 times and they can't give a copy of the receipt.

Service
Value
Thumbnail of user carolyns9
Virginia
3 reviews
3 helpful votes
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August 9th, 2013

I have ordered fromWalmart at least a dozen times especially during the holidays. No lines, and free shipping if you order your item sent to the store you choose. Never a problem. I will continue to shop for items for my grandchildren there every year.

Thumbnail of user jstroud107
Georgia
1 review
1 helpful vote
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October 2nd, 2023

Delivered my groceries to the wrong address took a picture of somebody else house and telling me because they have a picture which doesn't match any other previous deliveries except it has a brick wall makes them state that they delivered it to the wrong house so I don't get a refund.

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Thumbnail of user johnb11952
Illinois
2 reviews
18 helpful votes
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November 6th, 2023

Bogus charges from Walmart.com on a regular basis. Finally had to block my card and dispute those charges. Walmart knows these are bogus bon't won't back them out so I had to block my credit cards and file a formal dispute. I will not longer be shopping at Walmart.com.

Service
Value
Quality
Thumbnail of user kamilm24
Washington
2 reviews
0 helpful votes
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June 12th, 2023

My order keeps getting cancelled over and over. I call them and they say to wait 4 hours and reorder. I do that, it gets canceled. I call them again, same thing. It's been like this 5 times so far over 4 days.
On top of that they are not nice. Waste of time, get something from Amazon, even if that means paying few more bucks.

Thumbnail of user ellew4
Pennsylvania
3 reviews
18 helpful votes
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January 4th, 2016

I have been buying online from Walmart for years and trust this site. Most times I buy for pickup, although I've had things delivered without difficulty as well. I will always continue to buy from them.

Thumbnail of user millyb
Florida
6 reviews
7 helpful votes
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February 16th, 2016

I luv using Walmart.com. I shop online and pick up at store most of the time. That works great for me because it is hard for me to go shopping in store. The website is so user friendly! Any kind of wish lists or regestrys you want to create and even share to family and friends. You can save things from your shopping cart for later if you can't get them all at one time. What isn' t there to luv. Thank you Walmart.com.

Thumbnail of user alh70
New York
5 reviews
3 helpful votes
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May 11th, 2018

They screwed up my order from the first minute. Then, after many, many attempts to get things straight, they shipped the wrong order and charged me for the actual items I ordered, which were more costly. Exchanging was a $#*! because the items I received were not what I ordered and were fewer than the order. I will never shop Walmart.com again, and advise everyone to avoid the unnecessary head aches.

Thumbnail of user charlesf240
Maryland
1 review
0 helpful votes
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September 3rd, 2019

Walmart store in Warrenton, Va. ******* is way past due on a new manager for this store! Bad displays on produce, shelves need to be stocked better, and it took my wife 6 hours to get two tires put on her car. Upper management needs to get off their bum and check out this store.

Thumbnail of user ms164
Utah
1 review
0 helpful votes
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January 27th, 2015

Worst online shopping experience I have ever had. I had to order photos online because the kiosk in the store crashed when I tried to take it there. Anyway, because you can upload only one photo at a time, and because they lost my first batch of edited pictures, and because they make it nearly impossible to remove anything from your order, what should have taken only 25-30 minutes has taken me 3 hours. Fix your website, Walmart. You've lost my business.

Tip for consumers:
Don't use this site. Use any other site you can possibly find besides this one.

Value
Quality
Thumbnail of user tb268
Maine
1 review
12 helpful votes
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August 4th, 2020

Wal-Mart has bad managers and there's no teamwork at all from my experiences with them. Csms are always breathing down your neck. They will can you for literally no reason even if you don't deserve it. They don't give help if you need it. Managers don't listen to their workers. They'll make up lies to fire you. Just as simply as I can put it find a better place to work.

Thumbnail of user bn57
Canada
1 review
1 helpful vote
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September 19th, 2018

We ordered a tablet online, Canada Post tracking shows it showed up at the store but no one seems to be willing to try and help track it down. We have now spent hours in the store and on hold trying to sort it out. Sad part is they have my money and now there is no service

Thumbnail of user honord1
New York
19 reviews
18 helpful votes
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December 17th, 2015

walmart.com is a hit or miss type of online site. Their rejected or 'seconds' merchandise, especially clothing, is often sold online to the unsuspecting public. If it looks lousy upon delivery it's usually because it was a reject item to begin with. Add to that most of their merchandise is shipped directly from China, often of poor manufacturing.

Thumbnail of user jimf1591
Georgia
1 review
0 helpful votes
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February 7th, 2023

Sadly Walmart is no longer my go to store. Service at Walmart seems to have dropped drastically in the past and I am really sorry to have to post my opinions as negative but this is what they get. I can never find an associate to help find things like in the past and when I finally end up at checkout the lines are so long as everyone is having to check themselves out not and many shoppers are aggravated when trying to scan but have to wait for an associate to show up and help with their scanning process as some items will not scan or are coming up as wrong prices. So for me as my time is valuable shopping here is not in my future anymore.

Service
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Thumbnail of user owenl13
Illinois
2 reviews
2 helpful votes
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June 26th, 2017

When I need something, but I'm not in a hurry to get it. I order the item on-line and then pick it up at the store. There's no shipping charge and you don't have to look for the item in the store because you just pick it up at the pick-up counter. Also, saves you from buying something else while walking through the store to find your item. As an added bonus, our Walmart is just over a mile away so if the item is small, I walk there and get a little exercise.

Thumbnail of user petem53
Florida
1 review
0 helpful votes
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July 10th, 2017

I recently ordered a case for my cell phone and was sent the wrong size. After trying to determine a address to return it to I was amazed by scam I was put through. I finally walked into a Walmart only to be told a third party had sold me the item. They gave me the top secret phone number to call for resolution. I called the number and was told through a message that I needed to email my request in order for them to respond. 3 emails later I still have not heard back from them. I can't imagine why I would use Walmart on line again. I should have gone through Amazon.

Thumbnail of user josephinej10
Arizona
1 review
1 helpful vote
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April 25th, 2019

I ordered a 15 piece shower set only for it to arrive in a torn package, the rugs were ripped. I went online to request a store refund. It said that my item qualified for store refund. Then I go to the store and they tell me that it was from a third party. They said I would have to ship it back and that the store could not give me a refund. Very bad service and if Walmart is trying to compete with Amazon just to get sales and deal with companies that sale products that are low end and not walmart's then you are defeating the purpose this one bad experience has made me never want to shop at walmart again. Online or otherwise

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