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Walmart

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Overview

Walmart has a rating of 2.3 stars from 4,409 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walmart most frequently mention customer service, credit card, and third party problems. Walmart ranks 787th among Discount Shopping sites.

  • Service
    664
  • Value
    611
  • Shipping
    521
  • Returns
    474
  • Quality
    556
Positive reviews (last 12 months): 23.1%
Positive
15
Neutral
2
Negative
48
349
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How would you rate Walmart?
Top Positive Review

“Vision Center Review”

William B.
7/4/24

Your Optician Ms Catherine Cantù, at the 1604 and Hwy 281, San Antonio location was very professional and took care of my eye glasses problem in a timely manner.

Top Critical Review

“Got charged for same item twice, delivery was canceled 2 days prior but still showed up”

steve r.
10/28/24

Called service rep 2 days ago to cancel and was supposed to have cancel. Meanwhile my bank has a 212.00 hold on my account due to walmart charging me twice for the same item. I'll never buy from them again.

Reviews (4,409)

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Reviews that mention popular keywords

customer service (693) credit card (110) gift card (66) delivery date (59) return policy (70) wal mart (201) shopping experience (52) savings catcher (21)
Thumbnail of user clarkm72
Oklahoma
1 review
1 helpful vote
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April 21st, 2021

After 20 years in Independence Kansas Walmart store still has the same issue! Common items the majority of the time are out of stock! I have called corporate many times about this issue and still the problem continues!

Thumbnail of user kevind47
Hawaii
1 review
1 helpful vote
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March 3rd, 2015

Due to Walmart's address mix-up, I've had to pay about $60 to return my item. Although the correct address was listed as the "preferred address," their system shipped to a previous address. Customer service was not helpful. They blamed the mixup on the vendor, yet their system handles the address. I use Amazon a lot for my current home project (>$1000 in the last 4 months) and have had no such trouble there. I strongly recommend against using Walmart.com.

Service
Value
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Quality
Thumbnail of user leea126
New York
7 reviews
29 helpful votes
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December 7th, 2015

I have had a ton of stuff shipped to me. The items are always well priced and shipping is always fast and if not free, then really cheap. Always fast shipping and just what I wanted. It is so convenient, could not ask for more! 5 Stars from me!

Thumbnail of user joeym36
Pennsylvania
12 reviews
6 helpful votes
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November 17th, 2015

Slave Factory that works their employees to the core with minimum pay and horrible customer service, to no fault of their own. It is the company, not the workers. Treat your workers better and maybe I'll shop there one day. NOT.

Thumbnail of user juliem45
Arkansas
3 reviews
3 helpful votes
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September 14th, 2015

While Wal Mart may have a large selection of items and be one-stop shopping, it is ALWAYS understaffed. The huge line of check out registers is chronically empty with maybe one or two open registers. The stores have now added U-Scan registers which is supposed to cut down even more on their staffing costs, but those lines are now always full due to having no manned registers open, and who wants to scan an entire cart full of items themselves when there are constant problems with the U-Scan process as well? Wal Mart has certainly become "cheap", but not in a way that benefits the consumer. Wal Mart is a corporate Scrooge.

Thumbnail of user geoffreym23
Pennsylvania
5 reviews
36 helpful votes
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June 21st, 2016

That's it! I hate Walmart. I had a very bad experience with them in the past and i'm not going back there. I'm done with Walmart. I rather pay more money elsewhere other than shopping at this crappie store.

Thumbnail of user cherylj46
Kansas
4 reviews
4 helpful votes
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June 20th, 2017

I hate the Walmart store--it's huge with so much stuff. I suppose a good thing for a shopper, but I find it overwhelming. The website is good though, shipping at no additional cost after $49.00, I think. Which isn't hard to do. They don't have the huge variety of Amazon, but they have the basics at good prices.

Thumbnail of user markb386
California
6 reviews
14 helpful votes
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April 25th, 2017

Needed the shocks for my car (combination shocks/air cushion). Couldn't find locally, and the shipping was several days by Amazon and others. Walmart had it the next day, and at a competitive price. Shop there regularly, and no complaints.

Thumbnail of user ives2
Georgia
3 reviews
0 helpful votes
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April 12th, 2017

I made some purchase at their website in the past with no problem. A year later I received like 8 e-mails showing purchase of some computers that I did not purchase. With my credit card and some other person's name. Thank God i had paid off that credit card and closed the account before this happened. I don't trust their website anymore.

Thumbnail of user koris8
Texas
1 review
1 helpful vote
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December 7th, 2017

I ordered a photos blanket off Walmart.com and got someone elses blanket, I got my money back and was told to just throw away this blanket. I dont really want to do that, I would like to try to find its owner. I know its a long shot but I seen a review from a Janet G on here who also said she received the wrong blanket. It wont let me send her a message or reply to her so if you see this Janet please email me and maybe we have each others blanket. *******@gmail.com

Thumbnail of user marthah61
Mississippi
1 review
2 helpful votes
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February 21st, 2018

I am disabled and order a lot of my grocery non-perishable items online to be delivered to me. Sometimes, Walmart lists in store price and shipping price. But today I was going to order HP60 ink for my printer. When I added it to my shopping list online, the price jumped by $5.00! Lately I have noticed they have changed their list so that it does not reflect the price all the time. What is up with that?

Thumbnail of user kaidanj
North Carolina
1 review
1 helpful vote
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October 12th, 2021

Practically every time I order items online and request delivery, I receive a message advising me to come to the store for my items.
What is the point of having the option if delivery ic they won't deliver? I am disabled

Thumbnail of user teresar33
Teresa R.
North Carolina
2 reviews
0 helpful votes
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July 21st, 2016

I found some excellent deals on the shoes that I liked, that weren't in the store. I am happy with the way they feel and look. My only issue is that I had a difficult time checking out online because the page kept freezing. Let me be clear, this is the only website in which I had this problem. If not for that, I would have rated my shopping experience with five stars instead of four.

Thumbnail of user natashab35
California
12 reviews
10 helpful votes
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January 31st, 2017

I needed another mailbox and so I went to this site before I visited my local Walmart. I found the box I liked visually and price wise and decided to go get it. I was in the store longer than I anticipated looking for someone to help me. I finally got pointed in the right direction and of course the mailbox on the site was not solved.

Thumbnail of user donaldf18
Ohio
2 reviews
0 helpful votes
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July 20th, 2016

I ordered 2 types of cookies (3 boxes of each) as gift for mother-in-law. 1st) no way to request a gift receipt to hide price, 2) split order into two ship dates of 2 boxes of each type on first shipment and 1 box of each on second - no notification, 3rd) the product was past the sell date - no excuse for this. I wanted to try out the Walmart home delivery but will stay with Prime

Thumbnail of user maryellenc2
Tennessee
1 review
0 helpful votes
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December 2nd, 2017

This is a review of four items I have ordered over the past year. Most times, they have come as ordered and in the approximate time frame as promised. When there is a problem, however, I was stuck dealing with a 3rd party. One was apparently from China and the texted English was broken. The solution was for a 10% refund on the item due to excess shipping costs for both parties. Amazon has the returns worked out much better. If Amazon has the item I want, I will order there. Walmart on line I will reserve only for those items that Amazon does not have.

Personally, I hope Walmart can improve as it seems hazardous to have only one large online ordering service. I wish Walmart the best in this.

Thumbnail of user angelar940
Florida
4 reviews
3 helpful votes
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January 5th, 2021

They sometimes have free next day shipping and second day shipping. Just makes it so much easier when you have a little one at home I can just go online choose the option to see what is next day shipping available. Purchase all of the items that I need to be able to get in a timely manner and the stuff is delivered to my home. I don't have to pack my child up and try to go out to the store especially with the virus going on. It has been the biggest blessing being able to utilize the shopping online

Tip for consumers:
This is the best opportunity ever for parents. I tell all of my friends especially ones who are just having a baby about how easy it is to order online and have everything shipped to your home

Products used:
I literally purchased everything from them literally from toys for my little one and books. We do all of our cleaning and household and beauty skin care products that we need personal care items clothing shoes etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sabinee8
Wisconsin
1 review
0 helpful votes
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September 30th, 2022

Walmart, store, website, app... They are all terrible. Shows different prices for items depending on if you go on app or website. Items supposedly not in stock for pickup that are in store. Shipped items going missing on a regular basis. Pickup items being expired or opened... Mystery charges on my account. Non existent customer service. Why is this company not investigated?

Tip for consumers:
Only buy in store. And know that you have to check out yourself... Somebody maybe standing right next to you watching you, but they will not check you out. Still... Only way they don't screw you over

Products used:
I threw away expired food. I live too far away to drive back to town to return

Service
Value
Shipping
Returns
Quality
Thumbnail of user tinal68
Washington
3 reviews
13 helpful votes
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December 1st, 2020

I made an order for Christmas from Walmart.com. They sent me the wrong item. I went into my local store to return it and I was told they can't return it. It was a market place order. The clerk told me the Chinese will take several months and try to offer lower prices and I may not even get my refund. I said Walmart needs to get a better grip on the Chinese like Amazon does. I will be writing a bad review everyday until I receive my full refund. December 1,2020 day 1

Thumbnail of user augustap1
New Jersey
11 reviews
20 helpful votes
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May 28th, 2015

I go to Walmart every month. I like their prices but this one needs cleaned up. ANd the people that go to this store need the lower prices. I don't like the pharmacy. My friend needed her he'd he medicine and she was told she could not get her medication cause they were low. Well I told her to get he meds sent to my pharmacy. If you have a headache and your prescription med is what help it upsets you that the store did not keep up on stock. Then you had to suffer with your headache.

Thumbnail of user brents32
Georgia
1 review
1 helpful vote
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February 12th, 2017

I've ordered twice on Walmart.com and will never do it again. The first time i found out that I was actually ordering via a reseller and waited a month for my package. The second time I actually bought a TV from Walmart (I checked the reseller part this time) and it didn't arrive on time. No idea whether I'll actually get it or not. All I can say is to run away run away! Any place else is better

Thumbnail of user marye931
New Jersey
1 review
0 helpful votes
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October 12th, 2020

I will never order from Walmart.com ever again. I have been a loyal Walmart customer for over 25 years; however since my recent experience i will never order on line from these people again, as no one cares if you receive the shipment. Additionally i will never step foot in a walmart either and i use to go there 2 to 3 times per werk.

Thumbnail of user jamiek68
New Jersey
7 reviews
5 helpful votes
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March 21st, 2018

I used to check out walmart.com to price check other stores. They used to be the "We'll beat any price" store. They quietly faced out those policies. Despite that they've adapted and you can have anything delivered from their site, or if you need it faster ordered and waiting for you when you get there. They've pioneered this feature and have caused many of the other big box stores to follow suit.

Thumbnail of user brittanyw56
North Carolina
1 review
0 helpful votes
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February 17th, 2018

So I brought my brother a NFL Madden 18 Xbox one games! When he got home there was no game inside! Well I took it back with the receipt! They there was nothing they could do! They said It was my fault for not checking the game case! So Im out $60 dollars and a game! Im going above yall head! This will be fixed!

Thumbnail of user kristint177
Utah
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

I ordered a baby car seat from Walmart and it was delivered in an unmarked white van that reeked of marijuana! My brand-new baby car seat stinks like a skunk. I will not order from Walmart online anymore, I will do my shopping from Amazon where UPS delivers my items.

Tip for consumers:
Order from amazon

Products used:
Carseat

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