Wayfair

I have a credit card with Wayfair I purchased with them before with no problem I even once returned an item I even want returned an item and got credit... So I went ahead and purchase a Bedroom set online they cancel my order without my knowledge they did not even send me a email or anything so I finally went online and I seen that it was canceled after staying over two hours on the phone with customer support was told that I am no longer available to make purchases with Wayfair or their website And they will not give me an explanation of why they just told me that they couldn't refuse any customer that they want to and I got afraid that maybe somebody hacked into my account or something went wrong I kept asking for an explanation they just told me that they feel is best for us to part ways I asked him if I did something wrong they told me no ma'am you did nothing wrong so bottom line is this company is a scam would not even give me a reason why add to that order with them and and they will not give me an explanation of why they just told me that they couldn't refuse any customer that they want to and I got afraid that maybe somebody hacked into my account or something went wrong I kept asking for an explanation they just told me that they feel it's best for us to part ways I asked him if I did something wrong they told me no ma'am you did nothing wrong so bottom line is this company is a scam would not even give me a reason why add to that order with them and of course I still have to pay a credit card that I am not able to even use for future your purchases... but they like me paying a credit card that I can't even use any more also told me that I can't go under another email or user name to make purchase because iam red flagged... it's actually discrimination & bad heartless employees with out even giving u a reason why... so I went on birch lane. Com to purchase my bed set again thinking well it's a different website and I have my credit card well they canceled my order as well with out a reason why

This was my first time using wayfair, because I like the quality of their furniture they advertise online and on their commercials. The beds I thought I purchased is now sold out. I was sent the arms only to 2 wrong day beds I ordered may 20th my shipment has been delayed 3 times now. I was told I can return the beds but due to covid 19 no one would pick them up I would have to deliver them back to the warehouse, but someone from the warehouse delivered them to my door. So I accepted these beds that are not even in my search history because my kids need a bed at this point and I feel like I have no choice but to just take what I'm getting, by the way not at all what I picked. So I called the warehouse and was promised a delivery for yesterday wed June 10th and that again was delayed, I was promised my storage drawers would be fedex to me and again that was delayed also. I still don't have a delivery date as of today 3 weeks later Jun 11th and at this point my kids have no beds to sleep on. This was the worst furniture shopping experience I have ever had and still I'm waiting on a email for the remaining parts to the beds that's advertised online but not all in one warehouse. Why sale a daybed thats apparently coming from different warehouses in completely different places this was why I purchased the original beds I thought I was getting because it advertised a delivery date and by the way I ordered a total of 3 daybeds 2 mattresses and as of today it took 7 days to get one of my beds and 2 mattresses as advertised and all these were ordered at the same time so I don't understand the delay I'm so upset.

I ordered ad bed frame for after Christmas
And the assemble package for someone to come out and put it together

I ordered it quickly but the assemble price I felt was too high

The frame came today and I went back online to confirm that the assemble price I paid was accurate

The price I paid was $129
But when I went back to check it was $89 much a what I thought it was going to be

I called and talked to a first level customer service person and then spoke to DAWN a manager in their escalation department

Rude woman for sure

Ok here is the issue
I live in ******* zip code and approximately a half a block from the ******* border

So on the ******* and ******* zip code dividing line

I asked what the Assemble charge in the ******* zip code and it was $89 but in ******* they charge $129

This is discriminatory because I live in a zip code (I am a renter by the way) that has high wealth property owners

When I said this to DAWN she said did not care about the discrimination against me or what they were doing as a whole.

I've had this problem before because people will charge more going into the ZIP Code thinking that everyone in wealthy will discriminate against people in this ZIP Code and it's not OK.

I'm not a property owner. I'm a renter and I just happened to have been renting in this area for 20 years and Wayfair doesn't care about who they rip off and because people don't complain they just get away with it.

There's so much discrimination going on in the world it's not OK that a renter is treated with such disregard, I am an ethnic woman who has survived discrimination in every phase of my life.

Now I have to fight this with wayfair.

Do NOT ORDER FROM THIS COMPANY!( THEY PROCESSED MY Payment ON MY ORDER INCORRECTLY and wouldn't fixed it! Wouldnt reprocess, wouldn't cancel, just sent the items and charged me incorrectly. I tried filing a dispute and they sent me emails and left a voicemail again stating they wouldnt help me as there was no way to fix the payment on there end! When I opened up a gift for my husband father's day gift, a basketball hoop, it was broken and unable to put up due to pieces not being included. Wayfairs manager has refused to help me in anyway! They said they will not send replacement parts because the dispute they have already claimed they wouldn't resolve is on my account and they won't fix my order. I was told my customer service agents this dispute shouldn't even still be on my account and the manager said it will take 90 days and they will not help replace anything... So please be aware! This company will send broken items without sending replacements, will put fake dispute on accounts so they will have no responsibility in fixing your order... And basically steal from you. I would forsure think twice before placing an order with them because I am sure this has happened to others and in no way right!

BUYER BEWARE OF THE ASTRONOMICAL RETURN SHIPPING FEES. NEVER AGAIN WILL I EVER DO BUSINESS WITH WAYFAIR.

EXPERT CONS SEND TRASH HIDE CROSS COUNTRY MICHIGAN FURNITURE &HUGE COST PENALTIES FOR REFUND DUMPED ON U CUSTOMERS Con...

Tried posting the below review on file cabinets ordered on Wayfair. Although gave product itself 5 stars, everything else about the experience was horrible. Wayfair then published my "5 star" review on their site, but deleted the entire text. WOW. Now I know why so many "reviews" on Wayfair have no content. No matter how pleased with the actual product, will never order or deal with Wayfair again. Deceitful. Here's my review:
The product is definitely a five, though nothing else about the ordering and shipping experience was - that was a complete zero. So I'd say, proceed with caution.

THE GOOD: file cabinets were packed great, arrived in excellent condition, 100% fully assembled. Wheels are recessed so not even visible, and make file cabinets look like a piece of furniture (saw at least one review where used as a nightstand). You also do NOT need the hanging file folder frame (at least one review said that) - letter size hanging file folders simply drop into the lower filing drawer. All drawers fully extend, accessory drawers are nice and deep. All are lockable with provided keys.

THE AWFUL: I'm used to Amazon Prime - and not used to an order placed sitting in "order" status for 4 days, then expected delivery date suddenly changing an extra five days out. In fact exp. Del dates changed 5 times - was all over the map. I ordered 3 cabinets and they weigh ~ 70 lbs each. I live in a condo with steps leading to front door, and pretty sure FedEx wouldn't carry these up the steps (I was right), and instead would leave in the walkway which is an HOA no-no, so I had to be home to receive. Ultimately re-arranged my schedule multiple times. The fluctuating del. Dates proved a nightmare, called cust. Service daily to understand status. One of the filing cabinets just "disappeared" moving through FedEx; after I called this to Wayfair's attention they said they would follow up but never did. So I called FedEx myself and opened a case ID#, they said I should let Wayfair know. So I did that too- called cust. Service again (5th or 6th time?), and Wayfair started to offer another discount but I said "how about shipping me a replacement file cabinet instead?" She said "oh ok I can do that", and the replacement got to me a day earlier than estimated this time.

Not used to having to bird-dog the shipping process with an order, and constant, near daily follow-up with Cust. Service and then FedEx. Can understand why FedEx and Amazon no longer do business together (thankfully). Scoured Amazon (and several other sites) before placing this 1st-time order with Wayfair, and even with the 10% "sorry discount" it will be a long desperate time before I order here again.

So yes product is great, but pretty sure I won't take another chance on this experience!

I ordered bed from since 3/3/17 and I haven't received it since then. I have been calling for almost a week and spoke to several representative and they keep telling me that my order have been delayed which I haven't received any emails stating it was. I called on 3/25/17 and spoke with a Dan Woodruff and he told me that he will keep on eye out for my bed since it been delayed and he will assure me as well as send me update about my bed which was suppose to be at the delivery company near me in Panama City, Fl by 3/27-3/28 and that company will have to contact me within 24-48 hours to deliver me bed. I emailed Mr. Woodruff back which i haven't received no emails back from him. I called on 3/29/17 and spoke with a females representative I let her know that I calling to find out the status of my bed because it was suppose to be at the delivery company between 3/27/17 & and 3/28/17 and I haven't received any updates whatsoever from Mr. Woodruff like he stated. I also told her about the delay and tired of hearing about it because it's almost a month, which I ordered the bed since 3/3/17, and I haven't received it. She still tried to tell me it was due to storm and delay and I'll have the bed by 4/3/17. I told her I want to speak to someone else and before I could finish my sentence she continued to talk and puts on hold. Now I was pissed off because she did ask if it was ok to be put on hold, very bad customer service. She came back on the phone and told me that all the freight representatives are busy and if my phone number is current. I told her I want to speak to a supervisor because I don't want to hold on or speak to her because she has bad customer service skills and she is not suppose to talk over the customer and the customers are always right no matter what. She stated not in this situation and I'm belittling her and she is not going to talk it and hang up on me. That representative might not need to get fired but really need a good customer service class for like a month and be demoted. It's not like I'm begging her for a merchandise that I want her to buy it's a merchandise I spend my hard earn money on that I been waiting for for almost a month. I have her all 1's bad rating I wish there was something lower than a 1. I called back and spoke with a supervisor and he told me the same delay story and my bed will come around 4/7/17 and I told him about his bad customer service representative that had no customer service skills. Never me again with Wayfair. I will get back my money.

I ordered two identical mattresses (almost $400) over the phone toward the end of July with one of Wayfair's Customer Service Representatives. I was promised to receive. I was promised to receive these mattresses by July 28. Upon receiving a confirmation email, it became apparent that Wayfair's representative wrote down my address wrong. I called again to correct this, and I was falsely assured that the mistake was corrected. I called back every day since the beginning of August, and it wasn't until August 8 that the address was actually corrected on behalf of Wayfair and sent to UPS - DESPITE THE FACT that every representative I spoke to each day ASSURED ME that the mattress was on its way. Every time I called, the representatives told me that the mattress would be delivered on the following business day... it's been two weeks now, and I no longer trust this company. They have done nothing to reasonably address this MAJOR INCONVENIENCE or correct the situation (aside from begrudgingly giving me a strange 23% discount and INSISTING that there is nothing more that they could do for me). The manager, who goes by "Bobby," is INCREDIBLY rude and abrasive and tried saying that this was the shipper's mistake, even though ALL the representatives prior to her acknowledged that it was in fact their mistake for writing my delivery address incorrectly. To add insult to injury, I asked if it would be possible/easier to cancel this order (since it has become SO COMPLICATED) and start a new order for the same product. One of the supervisors, Paul, told me that they would charge ME a fee if they were to do this - DESPITE THE FACT that their representatives had offered this idea during one of my earlier phone calls. So, in short, they would be charging ME a cancellation/rerouting fee for THEIR REPRESENTATIVE'S mistake. This was my first time ordering from Wayfair, and it will be my last. It is August 10, and I still do not have 1/2 of my mattresses (first one came 8 days later than it was supposed to -- again, these two mattresses were placed in the SAME ORDER with the SAME ADDRESS). Do not order from this company - save yourself the time, energy, and headache.

In an attempt to make this negative review short and informational I will summarize my experience with Joss&Main or Wayfair over the past week. I ordered a table online and the shipping details were not available until after checkout. I completed the order anyway only to get an email saying my item would ship in 3-4 weeks to a 3rd party for them to then call and set up a delivery time in 1-2 weeks. Since I didn't want to wait over a month I called the next day to cancel the order. A side note, I got the same table for $150 less and delivered in 1 week from overstock.com.

The following is a string of dealings with Wayfair:

Called to cancel within 24 hours, their policy states 48 hours for a full refund. Gentleman who helped me was nice and said he processed the cancellation and the hold would be removed from my account.

I then get an email saying I cannot cancel my order because it was outside of the 48 hour window and I would still be charged. I called back and the female who helped me was nice and apologetic and promised everything was ok and the hold would be removed from my account.

I call back again days later since the hold is still on my account and I am ensured it will be removed by another customer service rep. It was in fact removed the next day only to be put back on the following day...

I then get an email saying my item is ready for shipping! I call them to ensure it does not ship as it was cancelled a week ago and asked why it was still being processed. Of course the hold is still on my account so I want to make sure they don't charge me and ship the item. The lady I spoke with said she will make sure it doesn't get delivered and will remove the hold on my account, notice a trend here!

Believe it or not, my item shipped! I called again and they tried to tell me that once shipped, the items cannot be returned. After some "investigating" on their part and reviewing the multiple notes on my calls they send another email basically stating they normally charge but will be so kind to not charge me this time... Of course, they said the hold will also be removed from my account.

That brings me to today and they removed the hold but the only problem is they turned the hold into an actual charge! Yes, charged my account the full amount. I call again to see what the hell happened and get told that since it was cancelled after shipping, they charge the card once it ships. I am now blue in the face telling them it should never have shipped as I cancelled it a week earlier and spoke to 4 people at this point.

I now have a refund for $150, the cost of shipping by the way (maybe from China?). This is only part of the refund since apparently they refund in different increments and not at once. Still waiting on the rest of the money to be returned.

This was a long story that may be difficult to follow but yes the twilight zone is real.

First time I ordered firepit and the day it was to be delivered I called and they said it was lost in transit so they reordered. Delivery date came amd they said lost in Transit again. Tried to reorder and oh my...product was on Backorder. I CANCELLED. TRIED again this year and ordered on May 22nd with deli ery of June 5th. They took my money and was " in stock". June 5th came and called and it was now on back order with ship date of June 20th. I asked if the wherehouse even had the product and they said delay was due to whether. It is scheduled to ship 23rd. And arrive the 26th. On 23rd no email and they said whether was reason but the previous person said it was in the warehouse. I looked today and now it says July 8th which is too late for July 4th party I wanted it for. I CANCELED AGAIN they string you along. I wonder if they didn't want to sell at the sale price and just strung along till I cancelled. This is why AMAZON IS WINNING! I will no longer trust anything wayfair says. But won't have to, not going back. Delete this wayfair but it's 100% accuratel

I purchased 2 rugs from Wayfair for $134 including "free" shipping. The rugs were advertised as having "jute backing" which actually means "no backing at all". The cost was about double what rugs of comparable quality (but with REAL backing) would have cost but I liked the pattern so I took a chance, thinking I'd return them (at my cost) if I didn't like them. When the rugs arrived and slid all over my hardwood floors, it was return time. So, here's where Wayfair gets you: They not only charged me for return shipping (which I'm not upset about); they also charged me for their original "free" shipping, making the cost of returning the rugs $70--more than half the purchase price!

Wayfair's "customer service" people took a "this is our policy... too bad/so sad" approach when I contacted them, sending me noithing more than pre-fab, scripted responses.

I know I'm spoiled by Amazon. They understand, as an online retailer, that returns are part of the cost of doing business and they'r fair about them. Wayfair doesn't get this. Yes, sometimes online retailers are going to lose money on a given transaction. But. They'll keep customers coming back if they understand they're in the business of selling products sight unseen so returns are going to happen. If Wayfair wants customers to "take a chance" on liking their products once they arrive, that's not going to happen if they penalize buyers with a 50% "thanks for gambling--but you LOSE" return policy. They need to change or go OUT OF BUSINESS!

If you want to gamble, go to Vegas and take your chances. But DON'T play "Wayfair Roulette" with your hard-earned money!

UPDATE: 8/16/13: this is an update on my ongoing communication with Wayfair since I posted the review above. Now, after 4 rounds of e-mail exchanges with Wayfair, their "Service Squad" representative has now "realized" there has been an "error in the system" in calculating my return shipping cost. The actual return shipping cost is $14.08--not $70 (not sure how this happened since that's a pretty big discrepancy... and I wonder how many other errors in the system have gone uncontested). Had this been the case originally, I wouldn't have had to spend my time posting about Wayfair--return shipping costs of $14.08 is certainly reasonable. This is a good outcome; but, to anyone who uses the Wayfair return system, you may have to check for "errors in the system" and then keep arguing with the Wayfair "Service Squad" before the error is fixed.

Once my son got used to the strong smell he found the chair comfortable.

Place an order and it already gives you a longer than you'd like delivery time frame - when I place my order it was supposed to be delivered between Feb 28th and March 7th. Between 1.5 - 3 weeks. Ok... we can handle that. Get email that it shipped - with estimated delivery of sometime 'after March 7' and to check back after 24 hours for updated shipping information and movement... hhmmm k. I checked the next day, no update.

Check the tracking info this morning... 72 hours later and now is says some time 'after March 14th'!

K... you already have my $700. I can't see what is going on with the shipment. Delivery date gets pushed out. I call customer service to see if maybe the have more details and that was one of the most unhelpful conversations I have ever had not to mention that the person was on auto pilot and would not take a breath while talking so I had no chance to ask a question or respond to ANY statement.

I don't normally get rude with people - they're just doing their jobs and it's not their fault - BUT LET PEOPLE TALK AND ASK QUESTIONS SO IT DOESN'T ESCALATE THE FRUSTATIONS FURTHER!

In short I got told they don't know when it will be delivered. They give estimates based on the shipping warehouse and after it leaves there it is out of their hands. Their website isn't updating it's the shippers problem. They say "after March 14th" because that is when it is estimated that the NEXT shipping company will receive the product. Then they will take 2 business days to call you to schedule the delivery (even when it's plane ol' drop off delivery method) and then you will get your product but it could be 6-8 weeks...

Well... do you think I would have place the order if you had listed the "honest" lead time of 6-8 weeks? NOPE! But now you have my money so you no longer care. THANKS!

VERY DISAPPOINTED no returns after 30 days NO EXCEPTIONS... bought item for new home... took 30 days to move in... lost money.

Awful awful awful. If I could give no stars I would. I ordered my wardrobe on 30th December. It was £269.99 so not a cheap piece of furniture! It was due to be delivered around 3 weeks later. The delivery day came and I hadn't received a text with my slot as they had said I would on the confirmation email. I rang to ask and the member of staff said that there had been an issue in the warehouse and it hadn't even been dispatched yet (from France). I would have been waiting in all day had I not rang them, they never informed me. The wardrobe then arrived around a week later and her started building. It took around 3 hours to build, however I knew that it was a lengthy build process from the reviews before I purchased so I didnt mind. We finally came to the door and realised when unpackaging them that the mirror on one of the panels was cracked. I rang and asked for a replacement. They said this would take another 3 weeks and they couldn't fast track this for me in any way. I was annoyed but accepted this. The replacement part arrived around 3 weeks later and this time the mirror was absolutely shattered. I ring again and express how annoyed I am and tell the member of staff how long I have been waiting for this issue to be resolved. She tells me that she will order another replacement and will request a fast track but cannot promise anything. The replacement part arrived around 3 weeks later (not fast tracked) and all of the wood is damaged and bashed around the edges. This is now the beginning of March (2 MONTHS LATER)! We have managed to make it work so that you can't see the damaged areas and that they are hidden. I shouldn't have to accept a damaged/faulty item but I am because I cannot wait another 3 weeks for what will mostly like be another damaged replacement part and I cannot ask to return the wardrobe as it's all built now and took us so long to build in the first place. I was never offered any reimbursement or discount (not that I would ever use this appaling company again), however it would have been something at least for them to offer... And to top it off I have several damaged mirrors to dispose of because the delivery driver will not take them with him. Avoid like the plague!