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Wayfair
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Home & Garden/Home Shopping/Furniture
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Wayfair

wayfair.com
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How would you rate Wayfair?
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linda d.
Australia
1 review
2 helpful votes
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Promised goods, even received email saying being dispatched
October 19, 2014

Promised goods, even received email saying being dispatched. No goods arrived

Date of experience: October 19, 2014
Jacob m.
Washington
2 reviews
0 helpful votes
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Ordered a Liftchair From Them
August 3, 2015

It took awhile to be delivered but love it overall.

Date of experience: August 3, 2015
T H.
Florida
1 review
3 helpful votes
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Terrible
October 15, 2015

Sent my things to the wrong address and refused to do anything to fix the situation.

Date of experience: October 15, 2015
Bob B.
Oregon
1 review
0 helpful votes
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$#*! them
December 4, 2022

$#*! $#*! lying fags
$#*! $#*! lying fags
$#*! $#*! lying fags
$#*! $#*! lying fags
$#*! $#*! lying fags
$#*! $#*! lying fags

Date of experience: December 4, 2022
yan s.
Oregon
4 reviews
13 helpful votes
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Love their cat collar selection!
July 25, 2013

Love their cat collar selection! I wish they also had them in some designer collections.

Date of experience: July 25, 2013
Mel A.
Georgia
10 reviews
16 helpful votes
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BAD RETURN POLICY
January 4, 2017

Customers are required to pay shipping and then wait months for a refund.

Date of experience: January 4, 2017
Cheryl B.
California
2 reviews
2 helpful votes
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Wayfair is the way to shop online
January 7, 2016

Wayfair has quality products, free shipping and a very polite customer service department.

Date of experience: January 7, 2016
Lisa P.
New York
4 reviews
1 helpful vote
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Home furnishings
August 11, 2015

Prompt delivery and free! Great quality furniture for reasonable price.

Date of experience: August 11, 2015
Katy W.
Canada
30 reviews
25 helpful votes
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I'm not allowed to shop here, I'd spend too much & buy it all
August 5, 2016

I love everything they have in stock on every occasion. A shopper's paradise!

Date of experience: August 4, 2016
Joyce H.
Iowa
20 reviews
26 helpful votes
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It was okay I had a little problem with the return
February 15, 2015

It was okay I had a little problem with the return

Date of experience: February 15, 2015
Sanju G.
Maryland
1 review
7 helpful votes
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Grossly overpriced with cheap materials
July 13, 2016

Cannot compete with Walmart or Target in pricing and quality. Its a surprise this company exists!

Date of experience: July 13, 2016
Angie R.
Ohio
1 review
0 helpful votes
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Ordered a sofa table and loved it
November 14, 2014

Ordered a sofa table and loved it. Fast delivery exactly like the picture.

Date of experience: November 13, 2014
jalin f.
Illinois
2 reviews
2 helpful votes
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Always helpful
July 23, 2020

THIS SITE IS ALWAYS MORE THAN HELPFUL TO RESOLVE ANY ISSUES YOU MAY HAVE. LOVE SHOPPING HERE! New dining room chairs are amazing!

Date of experience: July 23, 2020
c p.
Oklahoma
2 reviews
8 helpful votes
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Always perfect
October 21, 2015

I have purchased several items from wayfair. Every time has been a very positive experience.

Date of experience: October 21, 2015
Winter D.
Kentucky
1 review
0 helpful votes
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SEX TRAFFICKING
July 10, 2020

STOP BUYING FROM THEM. THEY ARE SELLING KIDS. THERES SO MUCH EVIDENCE AND ITS DISGUSTING! I HOPE THIS BUSINESS GETS SHUT DOWN FOR GOOD!

Date of experience: July 10, 2020
Olya O.
Oregon
1 review
0 helpful votes
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Less than 1 star
September 12, 2023

Я пробовала заказать диван раз 6 и все время они в итоге отменяли мой заказ. Дозвониться к опараторам невозможно, сервис ужасный, в то время как я ожидала свой диван, они прислали очередной отказ. Мы пробовали с разных аккаунтов заказать, а итог один, ужасный сайт

Date of experience: September 12, 2023
60 reviews are not recommended

Overview

Wayfair has a rating of 1.5 stars from 2,096 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wayfair most frequently mention customer service, delivery date and credit card. Wayfair ranks 684th among Furniture sites.

service
820
value
745
shipping
766
returns
633
quality
657
This company does not typically respond to reviews
+566
Shop Wayfair for A Zillion Things Home across all styles and budgets. 5,000 brands of furniture, lighting, cookware, and more. Free Shipping on most items.

Company Representative

Dylan Mccarney
Dylan M.
Typically does not respond to reviews
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