Wayfair

We ordered 3 barstools from Wayfare.com, the 1st time we have ever used them (and the last) we received confirmation Emails that they Shipped on Apr 5th, estimated arrival date April 7th - April 9th rolls around, and still no bar stools. I had been tracking them and it said 'Shipped' but on fedex -- nothing -- 1st phone call I was 'Assured I will contact the warehouse on Monday (I called on a Saturday) and I will Email you Monday'... No email Monday... Monday afternoon I called back... still no one knows what's up with the stools 'I'll contact the warehouse right away and I'll email you Tuesday, if they can't find them, I'll do a re-order as a rush". Today is Tuesday afternoon... No Email again. 3rd call to Wayfair -- again the pull up my order number. 'I see the problem, there wasnt enough room on the Fed-ex truck (on the 5th) I guess there wasnt enough room on the 6th, 7th 8th, or the 11th either. Please just CANCEL the order... 'You'll see a credit on your credit card in 3-5 business days...(Yea, I believe that! -- Disputing charges today!) Wayfare --- what a JOKE -- They would have to GIVE me a house full of furniture to even CONSIDER them again.

I feel that Wayfair is dishonest in their business practices and borderline fraudulent. I ordered a recliner on May 4,2017 that was suppose to arrive on June 2,2017. I was given a tracking number so that I could monitor the delivery process. On the day it was suppose to arrive, the tracking process stopped. I reported this to the company and they gave some excuse as to why it didn't arrive. Because it was so heavy it was going to take longer. My question was if they knew this then why would they give me an inaccurate arrival date. I asked for compensation and they said that they would credit my account 15% and that the new arrival date would be June 9th. It is now June 13th and no word. When I email Wayfair they give me a scripted response, "We're sorry and we are looking into this". Baloney! It shouldn't take them this long to figure out where my recliner is. I believe they oversold and it is out of stock. After I read other reviews of similar situations I have cancelled my order. I WILL NEVER ORDER FROM WAYFAIR AGAIN AND PLAN TO SPREAD THE WORD! BBB here I come!

WORST customer service I have ever had in my life. I ordered a mattress on Jan. 29, client service rep was Kathy; it was supposed to be delivered on Feb. 9. At end of day, NO mattress, I called Wayfair, spoke to Karine, she informed me that the UPS driver needed more info about the directions, we checked the address and it was correct. To be delivered the next day (Feb 10). Again, NO mattress at end of day, nor contact from Wayfair or UPS. I called Wayfair again spoke to Tyler, the UPS driver was still needing directions; we checked again and the address was correct. It was to be delivered in the a.m. on Friday, Feb 12. I phoned at 11:00 a.m. to verify status (client service rep did not give her name). She read the history of the claim and was to track with UPS. She suggested that I speak with the UPS person; knowing full well that I am from Canada, she transferred me to the UPS office of the USA. The client service rep there had no idea of my location in Canada, much less the exact address. She wanted me to give directions from Lachine in Montreal to my address over the phone. She had no idea why the driver would not have used googlemap, mapquest or GPS to locate my address. She insisted that I contact the Canada UPS to further the status request. I refused, she finally said that she would send an electronic request to the Canadian UPS to follow up with the order. I called Wayfair once again and spoke with Amber... she, like the UPS rep thought it was up to me to follow up with UPS... I flatly refused. If a company can't trust that UPS will follow through on the delivery, it is not up to me the customer to run around trying to resolve the issue. At this time, I had already spent at least 2 hours throughout the week trying to locate the merchandise. During the entire week, at no time did Wayfair or UPS contact me... I changed my plans for 3 days to accommodate the supposed delivery! Before ordering from them again, I will certainly ensure that they are engaged in resolving any matters of delivery! Make sure you do the same before you close the deal!

Bought multiple items on wayfair and checked that the shipping date would work well with my moving date. 4 days later I get an email saying all my items were canceled because they flagged it for fraud. Ok, fine, I called, from overseas, to try to get this resolved before I got back in the states. After an 18min wait on the phone, the guy (who was actually very nice and the only reason I gave 2 and not 1 stars) told me that because my billing and shipping addresses were different they flagged it. The guy asked me the reason for having tow different addresses, and when I told him I was moving, he was like, "Oh that's reasonable." Really? There are so many reasons a person may have different addresses, can't you have a better system that asks for a confirmation earlier in the process than 4 days after the order and straight up canceling without any prior notice? The guy offered to submit the order again and it would "possibly be processed that time" but the shipping date would be pushed back accordingly. On top of that, I would have to call in "IF" it was approved to replace the order. Sure, fine, I can deal with calling internationally again, but I would be without a mattress and multiple other furniture items that way. I asked if there was any way to expedite the shipping, and no there wasn't, unless I paid for it. Seriously? I lost a cashback bonus because now it's past the offer date, will have to go through all this trouble to reorder, but you can't at least offer automatic reordering when it's approved and expedited shipping on a multiple hundred dollar order? First time and last time I will be ordering from here.

I cannot begin to tell you how disappointing my last few interactions with Wayfair have been! They used to be very concerned with customer service, but the more they grow, the less they care. The last straw for me was one of my more recent purchases...I ordered a set of 2 chairs on October 18 with an estimated delivery day of Oct 22. I received an email that the chairs were on Backorder with an estimated delivery date of Dec 7. December 7th came and went and still no chair or notification. I called and spoke to someone who said that they would look into it and get back to me...days went by and I finally had to reach out again. When I finally spoke to a Wayfair employee, they assured me that they would get to the bottom of it. She informed me that although I had ordered a set of 2 chairs, the price I paid was for one. Mind you, the price I paid was the price on Wayfair! She informed me that the price difference from what I paid was over $1000...well, the set of 2 chairs (since my purchase to date) have ranged from $500-$572...I paid $283, so clearly not anywhere close to a difference of $1000. I called and left a voicemail and an email with Amy Gonzalez, the representative who had called and emailed me this incorrect information. After 6 days with no response by phone or email, I sent another email. This time, I received an email from Latasha W, stating the same incorrect information and that they were going to cancel my order (the one I have been waiting for for over 2 months). So once again I called and this time I was put in contact with a supervisor, Elizabeth, and she told me that Wayfair has the right to cancel any order regardless if it is their fault or not and that they would give me 15% off the chairs, which does not even cover how much they have gone up with the 'correct' price since after my purchase. I have spent thousands and thousands of dollars with Wayfair as well as sending several clients to them each year...not anymore. Wayfair's obvious lack of concern or willingness to make things right will have me taking my business to someplace that actually values my business. This is sadly just one example of many disappointing experiences with Wayfair as of late.

My first (and last) experience with Wayfair. Their TV commercials and exposure on numerous HGTV shows makes Wayfair appear appealing & safe. They are not! I ordered six (6) Talavera Mexican tiles from Wayfair. They arrived on time & packed well. Except the tiles that arrived were the wrong size. Double checked my order to make sure I'd ordered the correct size. Yep I did! Ok, now the BAD news... Worse news begins. I emailed Wayfair explaining that they made a mistake & I wanted to return the tiles. I knew at this point I didn't have time for another mistake cuz tiles were for a fireplace project & contractor needed ASAP. So, I received a generic response from Wayfair that someone would be in contact with me, blah, blah, blah. NEVER heard from them. So, decided to initiate a return at website. So, I have to pay Wayfair twice the original ship cost to mail the tiles back--due to their mistake. I also chose "email me a return shipping label.
STILL HAVE NOT RECEIVED ONE EMAIL FROM THEM ADDRESSING MY/THEIR PROBLEM. IM JUST GOING TO find their address, send tiles back signature receipt required and then file a complaint with BBB and anyone else who will listen. These people are theives plain and simple. This was a costly mistake but I'm glad I didn't make a larger purchase. Not sure how this ripoff company can stay in business. NEVER EVER WAYFAIR AGAIN!

AVOID AT ALL COSTS!
AVOID AT ALL COSTS! First of all I wouldn't of given 1 star after the experience I have had with wayfair but that wasn't a option I had to give it a 1.

We ordered over £700 worth of lights from wayfair for our flat refurb, and we kept some and needed to return part of the order. We set up the rerurn online and paid for the premium UPS service, but they never turned up to collect the packages. Wayfair also double charged us for the return fee originally and I had to call to rectify this and set up a new collection. I set this collection up 5 times and UPS never came!? I lost work because of this huge innconvience. Wayfair blamed UPS everytime, although UPS NEVER received any order to collect from wayfair!

We have had multiple calls and emails to them and no one ever offers any real help. We now have to return the boxes ourselves through royal mail and pay for this as wayfair do not even have the decency of covering this expense, despite my awful experience with them. My partner ego made rye purchase is also 40+ weeks pregnant and have told wayfair this, but they are still happy for her to have to run around just to get these returns completed. I am absolutely disgusted with them, NEVER AGAIN would I use wayfair. 1st and last time. My advice would be to stick to more reputable companies like John Lewis and dunelm for homeware.

TERRIBLE experience. My husband and I purchased a nice looking sectional from Wayfair. The estimated delivery date was a few days later, and was one of the primary reasons we selected that couch. The date came and no couch. We also had heard nothing about a delay. We checked into and the couch had it not even shipped yet, per Fedex. I contacted Wayfair to find out where our couch was and what was going on since we had not heard anything, and were excited to get our couch that day. Wayfair said it hadn't shipped and gave us some fake spiel. Disappointed and upset, my husband and I requested to cancel the order, and Wayfair refunded us the money + gave us 25% off another couch (after we requested 25% off and expedited shipping) THEY DID NOT INITALLY OFFER ANY SOLUTION. A Supervisor said in a chat that I could email her directly once we picked out our new couch to get the 25% off. I then contact Wayfair to see about getting the same couch again because it appeared to be a decent couch and no other couches were comparing. I had been in touch with a Supervisor, and after 3+ emails I received no response. I felt like I was being scammed after getting no response over a week. I called today and asked about the couch, which per the website now said it was discontinued. I explained I felt like I had been scammed and how no other couches seemed as good as that one. I asked for another couch that with the 25% off we would have had to pay another $50 and that I was concerned to give them more of my money, after the couch we had JUST ordered was now allegedly discontinued. *I had been checking their website daily to see if other couches became discontinued and not a single one did.* The person I spoke with at Wayfair said they could not do that and would not give me more than 25% off a couch. I again explained that I was cautious given the odd circumstances surrounding this couch and how I am nervous to give more of my money to a company that seemed so sketchy. Especially since I had done more research into Wayfair reviews and it was alarming. I don't feel I was asking for too much from Wayfair given the circumstances and distrust.

Wayfair is incredibly vile. There is a reason Wayfair will never be able to compete with Amazon. This heavily due to its customer service. I can't think of a single company that would behave the way Wayfair has.

I placed an order for 2 sets of night stands. I immediately noticed the order had my old address. Right away, I used the "update address" option. I was confident this worked. The next day, I got a notification that my order shipped to the wrong address.

I contacted Wayfair and they informed me that I should be able to contact FedEx to change the address. I contacted FedEx and they informed me that I needed to have the shipper make the update.

Next, I contacted Wayfair once again. Wayfair instructed me to call back the next day when a supervisor is present. The reason I was given was that a supervisor could contact FedEx. I contacted Wayfair hoping for a supervisor the following day.

Then, I was informed this was not an option at all. Wayfair instructed me that I should go to my old address and pick up the items or place a hold on the items and pick them up. Sidenote, placing a hold wouldn't work because my ID would need to match the address for pick up.

Anyway, I tried my hand at explaining the situation to the person who runs their Facebook account. They informed me that it "wouldn't be hard" to lift the 4 packages each weighing 65 pounds and load them into a car, if I have another person.

There are so many things wrong with telling me it shouldn't be hard to lift things. The biggest problem is that this was an extremely ableist comment. I guess the business is only accessible to able bodied people.

This served as a reminder that I can't do some of the same things because I have cancer. I confronted the person I spoke to on messenger about their response. The resolution was FINALY to have the product returned to the warehouse AND repurchase at a higher price.

Screenshot of message from Wayfair Facebook.