Wayfair

I have a credit card with Wayfair I purchased with them before with no problem I even once returned an item I even want returned an item and got credit... So I went ahead and purchase a Bedroom set online they cancel my order without my knowledge they did not even send me a email or anything so I finally went online and I seen that it was canceled after staying over two hours on the phone with customer support was told that I am no longer available to make purchases with Wayfair or their website And they will not give me an explanation of why they just told me that they couldn't refuse any customer that they want to and I got afraid that maybe somebody hacked into my account or something went wrong I kept asking for an explanation they just told me that they feel is best for us to part ways I asked him if I did something wrong they told me no ma'am you did nothing wrong so bottom line is this company is a scam would not even give me a reason why add to that order with them and and they will not give me an explanation of why they just told me that they couldn't refuse any customer that they want to and I got afraid that maybe somebody hacked into my account or something went wrong I kept asking for an explanation they just told me that they feel it's best for us to part ways I asked him if I did something wrong they told me no ma'am you did nothing wrong so bottom line is this company is a scam would not even give me a reason why add to that order with them and of course I still have to pay a credit card that I am not able to even use for future your purchases... but they like me paying a credit card that I can't even use any more also told me that I can't go under another email or user name to make purchase because iam red flagged... it's actually discrimination & bad heartless employees with out even giving u a reason why... so I went on birch lane. Com to purchase my bed set again thinking well it's a different website and I have my credit card well they canceled my order as well with out a reason why

This was my first time using wayfair, because I like the quality of their furniture they advertise online and on their commercials. The beds I thought I purchased is now sold out. I was sent the arms only to 2 wrong day beds I ordered may 20th my shipment has been delayed 3 times now. I was told I can return the beds but due to covid 19 no one would pick them up I would have to deliver them back to the warehouse, but someone from the warehouse delivered them to my door. So I accepted these beds that are not even in my search history because my kids need a bed at this point and I feel like I have no choice but to just take what I'm getting, by the way not at all what I picked. So I called the warehouse and was promised a delivery for yesterday wed June 10th and that again was delayed, I was promised my storage drawers would be fedex to me and again that was delayed also. I still don't have a delivery date as of today 3 weeks later Jun 11th and at this point my kids have no beds to sleep on. This was the worst furniture shopping experience I have ever had and still I'm waiting on a email for the remaining parts to the beds that's advertised online but not all in one warehouse. Why sale a daybed thats apparently coming from different warehouses in completely different places this was why I purchased the original beds I thought I was getting because it advertised a delivery date and by the way I ordered a total of 3 daybeds 2 mattresses and as of today it took 7 days to get one of my beds and 2 mattresses as advertised and all these were ordered at the same time so I don't understand the delay I'm so upset.

I ordered ad bed frame for after Christmas
And the assemble package for someone to come out and put it together

I ordered it quickly but the assemble price I felt was too high

The frame came today and I went back online to confirm that the assemble price I paid was accurate

The price I paid was $129
But when I went back to check it was $89 much a what I thought it was going to be

I called and talked to a first level customer service person and then spoke to DAWN a manager in their escalation department

Rude woman for sure

Ok here is the issue
I live in ******* zip code and approximately a half a block from the ******* border

So on the ******* and ******* zip code dividing line

I asked what the Assemble charge in the ******* zip code and it was $89 but in ******* they charge $129

This is discriminatory because I live in a zip code (I am a renter by the way) that has high wealth property owners

When I said this to DAWN she said did not care about the discrimination against me or what they were doing as a whole.

I've had this problem before because people will charge more going into the ZIP Code thinking that everyone in wealthy will discriminate against people in this ZIP Code and it's not OK.

I'm not a property owner. I'm a renter and I just happened to have been renting in this area for 20 years and Wayfair doesn't care about who they rip off and because people don't complain they just get away with it.

There's so much discrimination going on in the world it's not OK that a renter is treated with such disregard, I am an ethnic woman who has survived discrimination in every phase of my life.

Now I have to fight this with wayfair.

Do NOT ORDER FROM THIS COMPANY!( THEY PROCESSED MY Payment ON MY ORDER INCORRECTLY and wouldn't fixed it! Wouldnt reprocess, wouldn't cancel, just sent the items and charged me incorrectly. I tried filing a dispute and they sent me emails and left a voicemail again stating they wouldnt help me as there was no way to fix the payment on there end! When I opened up a gift for my husband father's day gift, a basketball hoop, it was broken and unable to put up due to pieces not being included. Wayfairs manager has refused to help me in anyway! They said they will not send replacement parts because the dispute they have already claimed they wouldn't resolve is on my account and they won't fix my order. I was told my customer service agents this dispute shouldn't even still be on my account and the manager said it will take 90 days and they will not help replace anything... So please be aware! This company will send broken items without sending replacements, will put fake dispute on accounts so they will have no responsibility in fixing your order... And basically steal from you. I would forsure think twice before placing an order with them because I am sure this has happened to others and in no way right!

BUYER BEWARE OF THE ASTRONOMICAL RETURN SHIPPING FEES. NEVER AGAIN WILL I EVER DO BUSINESS WITH WAYFAIR.

EXPERT CONS SEND TRASH HIDE CROSS COUNTRY MICHIGAN FURNITURE &HUGE COST PENALTIES FOR REFUND DUMPED ON U CUSTOMERS Con...

Tried posting the below review on file cabinets ordered on Wayfair. Although gave product itself 5 stars, everything else about the experience was horrible. Wayfair then published my "5 star" review on their site, but deleted the entire text. WOW. Now I know why so many "reviews" on Wayfair have no content. No matter how pleased with the actual product, will never order or deal with Wayfair again. Deceitful. Here's my review:
The product is definitely a five, though nothing else about the ordering and shipping experience was - that was a complete zero. So I'd say, proceed with caution.

THE GOOD: file cabinets were packed great, arrived in excellent condition, 100% fully assembled. Wheels are recessed so not even visible, and make file cabinets look like a piece of furniture (saw at least one review where used as a nightstand). You also do NOT need the hanging file folder frame (at least one review said that) - letter size hanging file folders simply drop into the lower filing drawer. All drawers fully extend, accessory drawers are nice and deep. All are lockable with provided keys.

THE AWFUL: I'm used to Amazon Prime - and not used to an order placed sitting in "order" status for 4 days, then expected delivery date suddenly changing an extra five days out. In fact exp. Del dates changed 5 times - was all over the map. I ordered 3 cabinets and they weigh ~ 70 lbs each. I live in a condo with steps leading to front door, and pretty sure FedEx wouldn't carry these up the steps (I was right), and instead would leave in the walkway which is an HOA no-no, so I had to be home to receive. Ultimately re-arranged my schedule multiple times. The fluctuating del. Dates proved a nightmare, called cust. Service daily to understand status. One of the filing cabinets just "disappeared" moving through FedEx; after I called this to Wayfair's attention they said they would follow up but never did. So I called FedEx myself and opened a case ID#, they said I should let Wayfair know. So I did that too- called cust. Service again (5th or 6th time?), and Wayfair started to offer another discount but I said "how about shipping me a replacement file cabinet instead?" She said "oh ok I can do that", and the replacement got to me a day earlier than estimated this time.

Not used to having to bird-dog the shipping process with an order, and constant, near daily follow-up with Cust. Service and then FedEx. Can understand why FedEx and Amazon no longer do business together (thankfully). Scoured Amazon (and several other sites) before placing this 1st-time order with Wayfair, and even with the 10% "sorry discount" it will be a long desperate time before I order here again.

So yes product is great, but pretty sure I won't take another chance on this experience!

I ordered bed from since 3/3/17 and I haven't received it since then. I have been calling for almost a week and spoke to several representative and they keep telling me that my order have been delayed which I haven't received any emails stating it was. I called on 3/25/17 and spoke with a Dan Woodruff and he told me that he will keep on eye out for my bed since it been delayed and he will assure me as well as send me update about my bed which was suppose to be at the delivery company near me in Panama City, Fl by 3/27-3/28 and that company will have to contact me within 24-48 hours to deliver me bed. I emailed Mr. Woodruff back which i haven't received no emails back from him. I called on 3/29/17 and spoke with a females representative I let her know that I calling to find out the status of my bed because it was suppose to be at the delivery company between 3/27/17 & and 3/28/17 and I haven't received any updates whatsoever from Mr. Woodruff like he stated. I also told her about the delay and tired of hearing about it because it's almost a month, which I ordered the bed since 3/3/17, and I haven't received it. She still tried to tell me it was due to storm and delay and I'll have the bed by 4/3/17. I told her I want to speak to someone else and before I could finish my sentence she continued to talk and puts on hold. Now I was pissed off because she did ask if it was ok to be put on hold, very bad customer service. She came back on the phone and told me that all the freight representatives are busy and if my phone number is current. I told her I want to speak to a supervisor because I don't want to hold on or speak to her because she has bad customer service skills and she is not suppose to talk over the customer and the customers are always right no matter what. She stated not in this situation and I'm belittling her and she is not going to talk it and hang up on me. That representative might not need to get fired but really need a good customer service class for like a month and be demoted. It's not like I'm begging her for a merchandise that I want her to buy it's a merchandise I spend my hard earn money on that I been waiting for for almost a month. I have her all 1's bad rating I wish there was something lower than a 1. I called back and spoke with a supervisor and he told me the same delay story and my bed will come around 4/7/17 and I told him about his bad customer service representative that had no customer service skills. Never me again with Wayfair. I will get back my money.

I ordered two identical mattresses (almost $400) over the phone toward the end of July with one of Wayfair's Customer Service Representatives. I was promised to receive. I was promised to receive these mattresses by July 28. Upon receiving a confirmation email, it became apparent that Wayfair's representative wrote down my address wrong. I called again to correct this, and I was falsely assured that the mistake was corrected. I called back every day since the beginning of August, and it wasn't until August 8 that the address was actually corrected on behalf of Wayfair and sent to UPS - DESPITE THE FACT that every representative I spoke to each day ASSURED ME that the mattress was on its way. Every time I called, the representatives told me that the mattress would be delivered on the following business day... it's been two weeks now, and I no longer trust this company. They have done nothing to reasonably address this MAJOR INCONVENIENCE or correct the situation (aside from begrudgingly giving me a strange 23% discount and INSISTING that there is nothing more that they could do for me). The manager, who goes by "Bobby," is INCREDIBLY rude and abrasive and tried saying that this was the shipper's mistake, even though ALL the representatives prior to her acknowledged that it was in fact their mistake for writing my delivery address incorrectly. To add insult to injury, I asked if it would be possible/easier to cancel this order (since it has become SO COMPLICATED) and start a new order for the same product. One of the supervisors, Paul, told me that they would charge ME a fee if they were to do this - DESPITE THE FACT that their representatives had offered this idea during one of my earlier phone calls. So, in short, they would be charging ME a cancellation/rerouting fee for THEIR REPRESENTATIVE'S mistake. This was my first time ordering from Wayfair, and it will be my last. It is August 10, and I still do not have 1/2 of my mattresses (first one came 8 days later than it was supposed to -- again, these two mattresses were placed in the SAME ORDER with the SAME ADDRESS). Do not order from this company - save yourself the time, energy, and headache.