I ordered over $3,000 worth of furniture because I was moving into a new house and I wanted almost all new furniture. I also paid extra to have someone come in and put the bed together. The mattress came in first. A week later the bed finally comes in and the person that is supposed to build it wasn't scheduled to come for 3 more days. I wait the 3 days and he says he's there to put the dresser together not the bed in which it took him over 4 hours to put the dresser together. My first sign. Thankfully I had a friend put my bed together for me. No the living room furniture. I ordered everything March 7th. Here it is March 30th and they said it'll be another 3 to 4 weeks. The same thing they said when I called a week ago. They also said if I wanted a refund it'll take 3-4 weeks to put it back on my card. So either way I'm screwed. My living room is a big space with a TV and some fold up chairs in it right now. Thanks alot wayfair. I would not recommend buying furniture from them at all.
I ordered this beautiful chandelier. And had it hung up today. It is true to color and style.
Highly recommend, especially for the price.
Ordered sofa a d hasn't arrived amd they're now saying they have no idea where my sofa is and when it will be delivered
Patrick worked quickly and did a fine and thorough job. If it is at all possible, I would prefer him to assemble anything coming from Wayfair.
Purchased ping pong table for top of pool table arrived damaged and missing pieces tried to contact company but no luck. Worst site ever.
I placed an order 5 days ago of $1009 and two of my items went down in cost by $100! Obviously will never shop here again..
Great site to shop for just about anything for your home, pet, garden, etc. Bought a dog house from them. Excellent service and fast shipping.
Wayfair goes above & beyond to deceive you, cause undo trouble & pain. What more can one expect from human traffickers. I should have known. Beware!
I have purchased many items from Wayfair.The merchandise is high quality and if you do have any problems with an order they always make it right.
Making money off of migrant concentration camps. That's a business model I'll never support. I will not be doing business with these inhuman people.
I should add that Wayfair did finally adjust and refund in full, with apology. So I will give them a generous upgrade to 3 stars.
This store is a great place if you want quality. Their items are as described. I will buy from them again and again. No problems whatsoever.
I changed my mind on two night stands that were in route and called to see how to handle it. She was very helpful.
I have a credit card with Wayfair & they will NOT give me free shipping on a return even after explaining the situation? Awful.
Problems with delivery of a large item. I cancelled the order after 2 months of runaround. They charged me $90 for return shipping. No recourse.
THIS COMPANY iS INVOLVED IN SEX TRAFFICKING! DO NOT BUY ANYTHING FROM HERE! THEY SELL OVERPRICED ITEMS NAMED AS MISSING PEOPLE AND JUST RECENTLY GOT EXPOSED AND THEN TOOK THEM DOWN.
We bought two items from them, a bed & vanity. Both had wrong size screws or holes to build. Went to find it on website and it's magically gone.
Waited almost a month for someone else's furniture! Poor management system! Will have to wait until 2 more weeks for the correct shipment...
I absolutely love Wayfair! Everything I have purchased from them has been great and their customer service is amazing. It's my "go-to" website.
Overview
Wayfair has a rating of 1.3 stars from 2,098 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wayfair most frequently mention customer service, delivery date and credit card. Wayfair ranks 684th among Furniture sites.
- Visit Website
- Boston, MA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members