These mats are extremely expensive and the quality is what you would expect from your OEM dealership option or Canadian tire.
When my package arrived it was packed very poorly and the mats were dirty upon arrival. I reach out to customer service and they didn't really care. Spending over $250 for car mats that came in an open box and dirty not good.
After the first time having my kids in the mud with my new floor liner, they were stained, also the area under the gas pedal is wearing already.
Not even two months old.
Very upset
Paid way too much for an over rated product, will discourage anyone from thinking about buying.
They fit great and protect my carpet. But they won't come clean. The shiny smooth surface was gone after the first washing and cannot be restored. Regular floor mats look better…. In the pic, you see water because I just washed them, believe it or not!
While their products are adequate for the job, if you intend to return a product for some reason and expect a refund, don't hold your breath. I've been waiting for nearly 2 months for a refund on a return that I filed online. Every two weeks, I would email their Customer Service/Sales to inquire about the refund. I would get vanilla & useless responses: "I am sorry for the wait" and "is there anything else I can do?" YES! Give me back my money! To those who intend to buy from this company, be VERY careful about your selection. Because if you buy the wrong product and want to return for a refund, you will need to wait for a very long time, just like me.
My Colorado sunshade does not fit due to them not having an option for the larger mirror base. I brought this to their attention and was essentially told that I can either deal with it or send it back. I Will never purchase from them again and I've been a long time customer.
Weather tech does provide well fitted floor liners customized to your car...
They are not reinforced to prevent curling and this will happen, severely. If you are willing to spend the money for the product you care enough to be embarrassed by the look and performance over time. The advice from customer service is to remove the mats and invert them on a warm surface to undo the curling. For this price point curling is unacceptable. I have tried everything over two years... I will never purchase this poorly designed product ever again. Great marketing poor product. I suggest they spend the marketing budget in product improvements.
It's probably the third time I've ordered mats, mud guards, hood deflectors, and bumper steps.
Today, I received an XL bumper step, opened the box, and found no wrench for the security bolt.
I called customer service and was told it was an extra $12.00 for the wrench (key) and probably shipping.
I considered returning, but I have to pay the return shipping cost. So, from now on, I'll never purchase from Weathertech again.
Probably check out Husky, maybe they'll and color to their mats etc.
If you don't want the product that has been sent, contact customer service. They will refund the money - your shipping. The 2023 Jeep Product was two inches short in the cargo bay and the passenger side was also a a little short. WeatherTech provided me an acceptable credit.
I purchase Weathertech floor mats for my 2021 Honda Pilot. The cargo mat did not seem to fit right, but when I contacted the company they explained how to get it to fit correctly. Recently I lost one of the fastener rings on the driver's side mat. When I contacted them, they sent out several top and bottom replacement rings. I have several grandchildren so I need something that can be easily cleaned. These mats work great!
Im very happy with my purchase. I went to the dealership where i bought my car, and it is laser fit to the car, like a glove! I wanted a better coverage bec of snow and salt coming our way in New England. Its perfect! You can pull the liners out and vacuum underneath if you need to. Water that gets on the plastic liner, just wipe it out with towel. Thank you! I do recommend!
Answer: Haha! Placed on hold with 165 callers ahead of me. When I asked to speak to a manager I was told I could try to call back tomorrow but they're really busy this time of year!
Answer: I have boughten a few things for Weathertech and I had a problem with a part that got broken. I called customer service and got right through and they solved my problem in just a few minutes. They were very nice and easy to deal with.
Answer: Any company is better. Mine are absolute junk. They are so cheap I'd be better off buying Walmart brand floor mats.
WeatherTech has a rating of 1.7 stars from 350 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WeatherTech most frequently mention customer service, floor liners and passenger side. WeatherTech ranks 2255th among Autos sites.