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Wine Insiders has a rating of 3.0 stars from 1,036 reviews, indicating that most customers are generally dissatisfied with their purchases. Wine Insiders ranks 1st among Wine sites.
This company does not typically respond to reviews
I have been buying since, at least, 2017 and never had a bottle that I didn't enjoy! Ordering is easy - although you have to be quick sometimes with some of the promotional offers. Prices seem fair, especially compared to my local sources. Shipping is free on six bottles or more which is a very attractive proposition. Delivery has become more efficient over the years to the point where an order is delivered at times within three days. Great to MD's Eastern Shore. The net result of all this is that I buy much more wine than once planned!
I accidentally placed an order, realized my mistake 2 hours later and contacted wsjwine.com via their chat bubble. They said they would try to cancel it but but the order has already gone to the warehouse and probably it couldn't be stopped. But if it was stopped I'd be charged a $28 restocking fee. Just plain stupid. Of course no phone number available to speak with a human. WSJWINE.COM from now on.
Every order of wine received has been perfect and the taste outstanding. The service and quality are exceptional! If your looking for a great selection of wine from America and the world, Wine Insiders is for you. Their prices are very reasonable and many discounts and sales throughout the year. When I need wine... Wine Insider is my choice!
The communication from the start was amazing. I knew where the box was and received periodic updates along the way. And each wine we have tried so far is great. The quality, price and service will have me placing another order for certain.
Tip for consumers:
Highly recommend
Products used:
Wine
Hi BJ,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Our agents are always available to assist you, please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
Poor selection of wines and of very low quality, I had the opportunity to taste them and I was very disappointed, very acidic and of very low quality.
I was so disappointed with the quality and high vinegar taste that I had to throw the wines in the sink.
Products used:
None:
Hello Samuel,
Thank you for taking the time to send us your feedback. We sincerely apologize for the inconvenience. Please reach out to our customer service team for assistance in resolving this concern. Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
I've tried a few other wine services and had wine delivered that I did not order & other issues. I've had no negative surprises with Wine Insiders & find the sales to be great values. I don't bother trying others services anymore & would recommend you don't either!
Hi Franz,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Ordered a case never showed, called fed ex, said it was delivered but not to my house no one signed for it. Called wine insiders, wine was shipped to a wrong address. Wine insiders said they would send an another shipment but I have heard nothing from them.
Products used:
Wine
Hello Clyde,
Thank you for taking the time to send us your feedback. We sincerely apologize for the inconvenience. Please reach out to our customer service team for assistance in resolving this concern. Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
The wine was delicious once I received it. It did take a little long due to the current pandemic however, the wine is very good. I reorder other wines and they were also very good. There is a wide variety of wines to choose from. I will order again and I have also shared this site with a few of my closest friends.
Hi Kim,
Thank you for taking the time to send us your feedback. We're pleased to hear you are enjoying the selections and thank you for sharing us with your friends! We sincerely apologize for the shipping inconveniences. Although, we were experiencing delays, our shipping time frame has resumed its usual 3-5 business day estimated delivery.
If there are any shipping issues with any of your future orders, please do not hesitate to reach out to us. Our representatives are always available to assist you. Contact us via email at info@wineinsiders.com or by phone at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I'm a former regular customer of Wine Insiders. It USED TO BE cheaper to buy in bulk from Wine Insiders than to go to a nearby liquor store for the same type/quality of wine. It's no longer true. First, they added a "handling fee" of $3 per order that was being charged in order to help them expedite the shipping process. (Insert eye-roll here). Then they sent an email stating they were being "forced" to raise prices due to "inflation". Please! It's just greed! Nowadays, I can find the same lower-to-LOW-quality wines for much less money in my local liquor store. Don't be mistaken; the wine they sell at Wine Insiders IS INDEED low-quality; they buy excess/leftover stock from wineries who couldn't sell it. (Think of it as "Overstock.com" for wine). That's why Wine Insiders' wine *used to be* reasonably priced. Nowadays, though, you'll pay much more for the same low-level product. Now they've jacked up their prices and their "sales" and "specials" are a joke! I'd rather buy similar low-brow wines for less money while also supporting my local small business liquor store.
Hello Heidi! Thank you for taking the time to share your feedback with us. We truly value our customers' opinions and appreciate your honesty about your experience with Wine Insiders.
We understand your concerns regarding recent changes in our pricing structure, and we sincerely apologize for any frustration this may have caused. Wine Insiders aims to make shopping for great wine convenient, fun, and affordable. While traditional retail pricing includes markups for marketing, advertising, and store operations, we bring you comparable wines for insider pricing by cutting out the middleman and delivering wines directly to you.
Despite our efforts to provide the best wines at great value, we apologize if our pricing exceeded your expectations. We frequently offer exclusive sales and heavy markdown offers that bring our wine prices to an all-time low. We want to assure you that we continually assess and adjust our policies to serve our customers best. Your insights into the perceived quality of our wines and their pricing are important to us, and we will be reviewing our offerings to ensure they meet the expectations of our valued customers.
If there's anything specific you'd like us to address or if you have additional feedback, please feel free to reach out to our customer service team at info@wineinsiders.com or call us at 800-615-7304. We are committed to making improvements based on customer input, and your comments will aid us in this process.
We appreciate your past loyalty to Wine Insiders, and we hope to have the opportunity to win back your trust in the future. Thank you for bringing your concerns to our attention. Have a wonderful day and stay safe!
I have been very happy with Wine Insiders - and love that it is not a subscription service. I can order only when I wish too. I have found they carry a nice selection of wines, and shipping is super fast!
Hi Jennifer,
Thank you for the five-star rating! We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs. We are happy to hear you are satisfied with all aspects of our service.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
We have been members of Wine Insiders for several years. We love the wine selection (I like reds, my wife likes white. And there is something for both of us). We also love the sales that are offered and shop often for a 15-case. Shipping is free and one of the best features is the ability to have the wine delivered to a local Walgreens... we are not always home for the FedEx delivery (that needs to be signed for), so having our wine delivered to our local Walgreens means we can pick it up when convenient (we get notification that the wine is available) for us.
I had the occasion to contact customer service about a small issue, and found them to be very responsive and helpful.
We have belonged to another wine club, but dropped it in favor or Wine Insiders.
Hi Greg,
Thank you so much for your review. We appreciate your continued business and hope you'll enjoy our new selections as we travel the world to find the best wines at affordable prices!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
Our Customer Service department prides itself on its speedy responses and delightful attitude. If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
My wife is a true wine lover.
We just remodeled the kitchen that included a wine rack.
I had to make sure the rack was full. I connected with "Wine Insiders" through a promotion.
We were not disappointed. A great mix of 12 bottles and my wife is very happy!
Hi Kevin,
Thank you for your great rating! We really appreciate your positive feedback and are pleased to hear you are enjoying the selections! We hope you'll enjoy our new selections as we travel the world to find the best wines at affordable prices!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require any assistance with any of your wine needs, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
I have been a member of Wine Insiders for a number of years and ordered and consumed m, any bottles of wine.
As of this date I have not found a "BAD" bottle of wine. Some are much betters than others, but they all are very good. I am 90 years old and still enjoy sipping good vino with the family and pairing different ones with with good
Food. Now that is a blessing. I highly recommend it.
Hello James,
We appreciate your positive feedback and continued support. If there is ever an issue with a selection you receive, do not hesitate to reach out to us.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
The prices are definitely good but the biggest surprise was how much I have loved every bottle of wine! I tried wines I was unfamiliar with and have not yet come across one I would not purchase again! Great service, great prices, GREAT wine! What more can you ask for?
Hi Connie,
Thank you for taking the time to send us your positive feedback. We are pleased you are enjoying the selections! We are always available to assist you with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Please, do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
We have ordered from Wine Insiders almost a dozen times in 2020, and absolutely love their wines. The delivery has been quick and spot on, even during the Covid crisis they maintained good delivery schedules. Wine Insiders is excellent in keeping their customers informed of the status of their orders. I recently received an invite for a different wine "club," but that invite went right in the trash. We are sold on Wine Insiders!
Hi Jim,
Thank you for taking the time to send us your positive feedback. We appreciate your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
We've ordered wine from all over the world and this is by far the worst. You will receive duplicate wines, we order 12 and 6 were duplicates and they stated that it was in the fine print. We also ordered their decanter and wine glass which they stated were $9.99 each, they were plastic and couldn't be more than $2 apiece. Needless to say, we will not be ordering from them again.
* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Jimmy H.,
Thank you for taking the time to provide this feedback, and I'm sorry to hear about the experience you had. While we do need to sub out wines from time to time, we definitely should have still sent you a variety. Someone should have reached out to you to discuss this and make it right.
Sincerely,
Wine Insiders
This is the best online wine venue. Not a club with automatic orders just order what you want when you want it. Rapid delivery usually within a week of ordering. Good wine from all over the world and great prices. I have been involved with several wine clubs and wine insiders beats the price by a bunch. Great selection of wine by variety, region and price. I probably won't by wine anywhere else again.
Products used:
Wine
Hello Dean
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
Love Wine Insiders! Easy to shop with a great selection of wines at prices that are unbeatable. Customer service is excellent - always pleasant and helpful. I have tried a number of wine clubs and Wine Insiders provides the best value and selection. Absolutely outstanding service!
Products used:
Selection of wines
Hello Thomas,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
My first online wine experience was with Wine Insiders a few months ago and I haven't been to a wine store since. Every bottle of wine I've had has been great and many have been exceptional. The delivery is fast and customer service is top-notch!
Hi Sandy
Thank you for the great rating and positive feedback. We're glad you are satisfied with your purchase and would love to have help you with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Reach out to us at info@wineinsiders.com or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.
Cheers!
I have ordered several times and have not been disappointed.The wine selection is fantastic and the prices are very reasonable. My orders have come quickly and in perfect condition. My friends and family have enjoyed getting bottles as gifts for holidays, and I have also enjoyed the variety of wines offered. Thanks!
Hi Elizabeth.
Thank you for taking the time to send us your positive feedback. We appreciate you sharing our service with your fiends and family.
On your next referral take advantage of our referral promotion give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Good wines at a fair price with easy ordering. Customer service is great and the shipping is fast and convenient.The wine descriptions are helpful and make wine selections less confusing and more individualized. No club to join and no unwanted deliveries. Best of all no exposure to crowded wine stores and still get a good selection of wines.
Hi Kathleen,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
To order a case is always a treat and a good surprise. Excellent wine, awesome choices, great prices, wonderful deals and easy and fast delivery.
Love it! Great way to have a good stock for yourself, family or friends. A case is a nice gift too for Christmas for someone special as you can choose all red, all white or a mixture of both., just in case
Hi Nicole T.,
Thank you for taking the time to provide this feedback. I'm very pleased to hear that you have been enjoying our service. If you ever need any more help, please do not hesitate to contact us at info@wineinsiders.com or visit www.wineinsiders.com
Sincerely,
Wine Insiders
We just bought our third case of wine from Wine Insiders and I have to say it is almost like
Christmas opening the carton and seeing what wines we received. They are all very good and it is interesting to read the labels of wineries that we have mostly never heard of. We highly recommend Wine Insiders and their prices are affordable.
Hi Holly,
Thank you for your great rating! We really appreciate your feedback.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Glad I was onboard with Wine Insiders: have relied on regular deliveries especially in time of COVID. Very nice selections; Martha's recommendations are no-brainers. Easy drinkable variety at good price points. Love having it delivered straight to the front door. Will continue ordering through them with regularity.
* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Meg,
Thank you for the great rating. We appreciate you taking the time to send us your positive feedback and are please you are enjoying the selections.
With daily offers and new selections, we are positive you will always find the best option to suit your wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
Our agents are always available to assist with any of your future wine needs.
Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Wine Insiders is much more than a wine delivery company. They are a company that is proud of what they do for their clients. They bring in some of the finest wines available from the world's best wine regions. Then they make those wines available to you at an outstanding price. They communicate very well, staying in touch with you by e-mails, constantly offer exceptional deals on all their wines, and their delivery time is way beyond what you might expect. Most of our orders have been delivered in three(3) days or less. Even during the height of the Covid 19 pandemic, we received our orders in a week or less most of the time. We have found the wines to be of exceptional quality, and the one time that we found one to be a little off, they were quick to apologize, and make it right, not only with a replacement bottle, but a substantial discount on our next order. We will be their customer for life!
Hi Robert,
Thank you for taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service. We are always available to assist you with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Please, do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Wine Insiders is the only wine site I use. It's not a "club', I can order what I like, when I like, without commitments and unwanted future shipments. The prices are great, the selections are good, and I am able to try new wines without worry. Shipping is fast and awesome - why would I look elsewhere?
Products used:
Wine
Hello Diana,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
I have been a Wine Insiders member for several years and they have provided exceptional wines for the cost of the membership. When I did experience a problem with the wine delivery, Wine Insiders was there to correct all of the problems incurred by the delivery company. I received a replacement for the damaged shipment three days later. Now that is exceptional service.
Hi James,
Thank you for the five-star rating! We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs. We are happy to hear you are satisfied with all aspects of our service.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Gain trust and grow your business with customer reviews.
Wine Insiders makes it easy to get great wine. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders.
Hi David,
Thank you for taking the time to send us your positive feedback. We appreciate your continued support. Should you have any questions regarding a particular selection or promotional offer, our customer service team is always available to assist you.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Please, do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!