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Wine Insiders has a rating of 3.0 stars from 1,036 reviews, indicating that most customers are generally dissatisfied with their purchases. Wine Insiders ranks 56th among Wine sites.
This company does not typically respond to reviews
I have been buying since, at least, 2017 and never had a bottle that I didn't enjoy! Ordering is easy - although you have to be quick sometimes with some of the promotional offers. Prices seem fair, especially compared to my local sources. Shipping is free on six bottles or more which is a very attractive proposition. Delivery has become more efficient over the years to the point where an order is delivered at times within three days. Great to MD's Eastern Shore. The net result of all this is that I buy much more wine than once planned!
I accidentally placed an order, realized my mistake 2 hours later and contacted wsjwine.com via their chat bubble. They said they would try to cancel it but but the order has already gone to the warehouse and probably it couldn't be stopped. But if it was stopped I'd be charged a $28 restocking fee. Just plain stupid. Of course no phone number available to speak with a human. WSJWINE.COM from now on.
I love the variety and have even found some new favorites. Wines are always delivered on time and there has never been an error. I've even received some pretty neat complimentary gifts.
I love shopping with Wine Insiders. Great wine at great prices and delivered safely for free! They are always happy to help when contacted. An easy shopping experience.
Tip for consumers:
No membership, good quality.
Products used:
Wine
Hi Karen,
Thank you for your feedback and for purchasing wine from Wine Insiders! We’re glad you enjoyed your wine and would love to help you out with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever need any assistance, please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.
Cheers!
MOST OF ALL... it arrives quickly! User-friendly site, and I love the wine selections! They provided discounts and incentives to keep it reasonably priced. Highly recommended!
Hi Charlotte,
Thanks for your feedback and for purchasing wine from Wine Insiders! We’re glad you enjoyed your wine! With our daily offers and new selections, we are positive you will always find the best option to suit your wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Contact us via email at info@wineinsiders.com or by phone at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
My bottles were packaged with care and precision. The bottles have each been enjoyable and satisfying. I cannot recommend a better quality or service than this!
Hi Lorrie,
Thank you for the great rating! We appreciate the positive feedback.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I always buy our wines from Wine Insider company. The price, quality, and time of delivery are reasonable and appropriate. I recommend to my all friends.
Hi Reza,
We appreciate you taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service. Our agents are always available to assist you with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Great place to find super bargains with a very continental variety of wines! Pricing fairly competitive and delivery right on time... will order again and again!
Hi Drew,
Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. With our daily offers and new selections, we are positive you will always find the best option to suit your wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us via email at info@wineinsiders.com or by phone at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I have bought their surprise selections several times. Great price and the wines are almost always quite good. Once in awhile a couple I am not a fan of. But always several that I really like.
Hello Carter,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
First time ordering from Wine Insiders. My package was damaged in shipping(they use Fed Ex as their carrier). I WAS in fact notified of the damage. However, was NOT notified my package was sent back to shipper. I have Been waiting at home to sign for my wine. After talking to Fed ex and then calling Wine Insider's customer service. I was told my package had been sent back. I was Not given this notification. The man (Shawn) in customer service felt the need to explain to me in an extremely condescending tone how to use tracking info. As if I walked straight out of a cave. He told me it was my responsibility to call Wine Insiders back and request a new shipment since my first order was damaged. I was under the impression all of this would've been handled by them since I'm a paying customer. Or at the VERY least, been told my package had been sent back, instead of wasting my day off waiting around at home for the package. I asked if this info is listed under their customer service potion on the Wine Insiders site, he said no. So, I guess I should start learning Telepathy. I said that once a shipment is damaged & returned back to them their warehouse can take up to two weeks to notify them and send out a new package to the sender. I explained this was my first purchase from them & probably my last. He told me when I got off the phone my wine would be here in 3 business days. Guess I better clear my schedule now to begin the waiting process again. Ridiculous.
* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Melissa S.,
Thank you for taking the time to reach out and provide this feedback. I do apologize about the delay in shipment and the customer service you received. For damaged orders, we do not receive notification until the orders have been returned to the warehouse. Every day, we do run a damage report and contact each and every customer who's order has been damaged in transit so they are able to confirm if they'd like a refund or a reship. If you'd like to discuss this further, feel free to give us a call at Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or send us an e-mail at info@wineinsiders.com.
Sincerely,
Wine Insiders
I've ordered from Wine Insiders multiple times already, and the experience has been terrific every time. Deliveries are on time, and the wines have all been great. Happy to recommend this merchant!
Hello Zion,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
I really enjoy trying wines from all over the world and Wine insiders gives me the opportunity to discover new favorites at affordable prices.
I never thought that I would like a Bordeaux wine, however, after buying a 2016 Leo by Leo Bordeaux Supérieur I have a new favorite!
So I bought 3 more bottles on 6-16-2021 along with a 2019 Lone Vine Moscato, a 2019 Cuvée Dissenay Syrah-Grenache & a 2017 Starlight Ridge Shiraz.
With a purchase of 6 bottles of wine I received free shipping. The retail value of these wine were $169.99 but I only paid $65.94 plus sales tax.
I am so glad that I found Wine Insiders.
Hi Mary
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
I have been ordering wine almost monthly since May of 2016. I find they have very good wines at a great price. Their service is truly amazing. I highly recommend them.
Tip for consumers:
Purchase their curated wine selections
Products used:
Wine
Hi Alan,
Thank you for the great rating and positive feedback. Our customer service department is always available to assist you with any of your future wine needs.
If you have any questions regarding a particular selection or offer, please do not hesitate to reach out to us.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Everything is good. They pick wine way better than I can! The price is also great. My whole family uses the wines as gifts. And that works for me as well.
Hi Jesse,
We appreciate you taking the time to send us your positive feedback. Thank you for sharing us with your family and hope to keep your continued support.
On your next referral, take advantage of our friend referral program. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Every wine I've tried so far has been fantastic- red, white or rose! Shipping is fantastic and I make it easy by picking it up at the FedEx down the street.
Hi Jeffrey,
Thank you for taking the time to send us your positive feedback. A convenient pickup location is a great alternative. It's always great to hear our customers enjoy our fast delivery and varied selections. We hope to keep your continued support and are always available to assist you with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I placed an order for 24 bottles of wine for an upcoming event and only received 9 of the bottles. When I called, I was told I would get a tracking number in 24 hours. Well here we are 72 hours later and no tracking number, so I called again and I was told the wine is NOT IN STOCK! I was also told by the customer service rep that they received an overwhelming number of calls for the same thing... Over sold wine while fully charging my credit card for wine not in stock. I had been purchasing wine from them for years, but no more. I don't like being mis-lead and lied to. Stay away from this SCAM OPERATED COMPANY!
* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Ira H.,
Thank you for taking the time to provide this feedback, and we apologize for the delay in shipment. Although your order hadn't been shipped out at the time, as a eCommerce company, we still need to charge you for your purchase of wine so that our warehouse can proceed with fulfilling your order. Shipments of 15 bottles or more are split into two separate shipments. Sometimes, depending on availability and where the stock is located in the warehouse, you will get one shipment before the other. If you'd like to discuss this further, feel free to give us a call at Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or send us an e-mail at info@wineinsiders.com.
Sincerely,
Wine Insiders
Wine Insiders have earned our respect by their customer service area. In addition, we have received some very fine wines. We certainly recommend the company.
Products used:
Wine
Hi Gary,
Thank you for the great rating and positive feedback. We value your input and continued support.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
We've ordered your wine for years the product is wonderful when we started it came by UPS which was very good but now it's FedEx their service "STINKS" updates bad and we even tried having it shipped to Walgreens FedEx would state the wine is there it would "NOT" be there, Walgreens stated that's normal for FedEx shipments... Not Good Service, have we called you about this... "Yes!"
Tip for consumers:
Not sure....watch out for FedEx!
Products used:
Wine...????
Hello Steve,
Thank you for your feed back. We are working on getting better tracking with FedEx, we sincerely apologize for any inconvenience this may have caused. We typical will have 2-3 different promotions daily. Just to give our customer more options and a chance to try new wines. If the emails become too much, you may request to unsubscribe at anytime. We sincerely apologize for the inconvenience. Please reach out to our customer service team if you have any questions, comments or concerns, we will do our very best to assist you. Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST. Have an awesome day
I ordered a case before Thanksgiving, it was a deal 12 bottles get a free magnum of Prosecco. I had it sent to a Walgreens for pick up, very smooth tranaction. Had a few bottles one was very good, the rest palatable. I then opened a bottled that had turned, so I contacted customer service and they got back to me realitively fast.
They then proceeded to say that they were sorry that I didn't gey my corkscrew and they would give me a credit.
I was never to get a corkscrew, and they called me Pamela, my name is Denise. So they obviously had the wrong customer. I let them know that and I haven't heard from them in a few days.
I thought i'd give them one more shot and ordered a case today, and used my credit ( or Pamela's :) )
I've been ordering Reds for many years and have never been disappointed, with a changing variety from around the world each time I order, it's fun to shop and the delivery is fast and efficient!
Hi Kevin,
Thank you for your great rating! We really appreciate your positive feedback and are pleased to hear you are enjoying the selections! We appreciate your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require any assistance with any of your wine needs, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
This company does not tell alternate facts. The wines are excellent and have been as described. Not one needed to be complained about or returned. How many times have you been able to say that?
Hi William,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Have been impressed with the quality and amount of info provided to help you find wines you will like. Service is top notch and wines arrive within a couple of days!
Hello Nell,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
I have purchased from wine insiders on numerous occasions and have never been disappointed. The variety is very good and covers many countries around the world. Give them a try.
* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Geoff,
Thank you so much for your review! We really appreciate your feedback. We’re glad you enjoyed your wine and would love to help you out with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
These guys have a great selection of hard to find wines and some of the most generous "insider" prices. I would recommend them to anyone and really enjoy this service.
Products used:
Wine
Hello Juan
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
I had a little trouble with delivery, but was taken of promptly. I liked all but one out of 16 bottles. Definitely going to order more. Thumbs up for me.
Hi Paul,
Thank you for your great rating! We really appreciate your feedback.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Nice selection of wines, great prices, all bottles well packed, good delivery (especially important in these times!). Wines are described and rated which helps in choosing new wines to try.
Hi Christine,
Thank you for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and have enjoyed the selections you received.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
Our agents are always available to assist you with any of your future wine needs.
Reach us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
The wine can be replaced at a grocery store for less money with better wine. Last case had 4 bottles of wine with 12.5% alcohol. That's cooking wine and it all tasted that way.
Gain trust and grow your business with customer reviews.
Wine Insiders makes it easy to get great wine. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders.
Hi Sherretha,
Thank you for the great rating and positive feedback. We're glad you are satisfied with your purchase and would love to have help you with any of your future wine needs. We hope to keep your continued support with new selections we know you will enjoy.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Reach out to us at info@wineinsiders.com or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.
Cheers!