• Wine Insiders

Wine Insiders

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Overview

Wine Insiders has a rating of 3.0 stars from 1,036 reviews, indicating that most customers are generally dissatisfied with their purchases. Wine Insiders ranks 28th among Wine sites.

  • Service
    213
  • Value
    218
  • Shipping
    219
  • Quality
    217

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
69
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How would you rate Wine Insiders?
Top Positive Review

“Extremely satisfied!”

John D.
11/6/20

I have been buying since, at least, 2017 and never had a bottle that I didn't enjoy! Ordering is easy - although you have to be quick sometimes with some of the promotional offers. Prices seem fair, especially compared to my local sources. Shipping is free on six bottles or more which is a very attractive proposition. Delivery has become more efficient over the years to the point where an order is delivered at times within three days. Great to MD's Eastern Shore. The net result of all this is that I buy much more wine than once planned!

Top Critical Review

“Wretched customer service”

Sean B.
10/22/24

I accidentally placed an order, realized my mistake 2 hours later and contacted wsjwine.com via their chat bubble. They said they would try to cancel it but but the order has already gone to the warehouse and probably it couldn't be stopped. But if it was stopped I'd be charged a $28 restocking fee. Just plain stupid. Of course no phone number available to speak with a human. WSJWINE.COM from now on.

Reviews (1,036)

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Reviews that mention popular keywords

wine insiders (525) customer service (152) quality wine (45) wine selections (46)
Thumbnail of user peggyb300
Illinois
2 reviews
0 helpful votes
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July 19th, 2020

More than once I have been extremely satisfied with the commitment to service that I have found when dealing with Wine Insiders. The wine selection is wonderful, and prices are good.

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Peggy,

Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service, as we continually strive to provide our customers with the best experience. Thank you for your continued support!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!

Thumbnail of user erich1625
California
1 review
0 helpful votes
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November 29th, 2021

Wine Insiders is a great place to buy a wide variety of wines. They have an excellent variety of wines from all over the world at competitive prices all shipped fast.

Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hello Eric

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Thumbnail of user henryc674
California
1 review
0 helpful votes
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December 21st, 2021

I am never home to be able to sign for wine deliveries. Wine Insiders makes it easy by delivering to a local and convenient business that I can go get my wine at a time that works for me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hello Henry
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Thumbnail of user amandad478
New Jersey
1 review
0 helpful votes
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July 9th, 2020

Wine insiders is the best wine shipping company I have used! They ship your wines within days and communicate if there is an issue. The price is unbeatable and the wines are amazing! Keep it up!

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Amanda,

Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

Thumbnail of user sk507
Ohio
1 review
0 helpful votes
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July 8th, 2020

I have gotten several cases of wine (including a couple during Covid stay at home) and have always received really nice wine for the price and quality customer service. I recommend it.

Thumbnail of user crystalg315
Crystal G. – Wine Insiders Rep

Hi S. K.

Thank you for the five-star rating. We appreciate you taking the time to send us your positive feedback are pleased you have enjoyed all aspects of our service.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Our agents are always available to assist you with any of your future wine needs.
Reach us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Thumbnail of user jasone291
South Carolina
1 review
0 helpful votes
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July 25th, 2020

They have a great selection of very good quality wines and the prices and promotions are great. Shipping is fast, and ordering is super easy. Definitely recommend!

Value
Shipping
Quality
Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Jason,

Thank you for your great rating! We really appreciate your feedback.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Thumbnail of user geraldr118
Idaho
1 review
0 helpful votes
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July 8th, 2020

I have ordered several cases of wine from Wine Insiders over the past couple of years and never been disappointed with either the wine or the cost of doing business. Good, honest outfit!

Thumbnail of user crystalg315
Crystal G. – Wine Insiders Rep

Hi Gerald,

Thank you for the great rating and for taking the time to send us your positive feedback. We appreciate your continued support and are always available to assist you with any of your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Thumbnail of user ront170
New York
1 review
0 helpful votes
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July 13th, 2020

I enjoy the selection of wines from around the world. This is the best wine club I have tried. The ease in ordering and the prompt delivery are a plus.

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Ron,

Thank you for your great rating! We really appreciate your positive feedback and are pleased to hear you are enjoying the selections!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require any assistance with any of your wine needs, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!

Thumbnail of user wendellb45
Ohio
1 review
0 helpful votes
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July 18th, 2020

I've ordered several cases of wine. I generally get a mix of reds. The wines are great, the delivery is fast and convenient. The price is better than the wine shop or the grocery store. I'm a fan.

Thumbnail of user crystalg315
Crystal G. – Wine Insiders Rep

Hi Wendell,

Thank you for the great rating and positive feedback. We are glad to hear you are enjoying our service and hope to keep your continued support with new selections we know you will enjoy.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Thumbnail of user janiner40
Ohio
1 review
0 helpful votes
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July 9th, 2020

So far I've only tried a couple of the wines that we received but I have to say that we have enjoyed them. So I'm looking forward to trying more of these small producer wines.

Thumbnail of user crystalg315
Crystal G. – Wine Insiders Rep

Hi Janine,

We appreciate you taking the time to send us your positive feedback. We’re glad to hear that you are enjoying the selections.

We want you to take advantage of our friend referral program and share the savings. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Please, do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Thumbnail of user pauls2225
Colorado
1 review
0 helpful votes
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July 8th, 2020

All of the wines received have been fabulous. Its fun to try different wines from all over the world. It has created a bucket list of where to visit in the future.

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Paul,

Thanks for your great rating and for purchasing from Wine Insiders! We're glad you enjoyed your wine and hope you get to visit the places you've learned about from our selections!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST

Cheers!

Thumbnail of user timp417
Arizona
1 review
0 helpful votes
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July 18th, 2020

Everything you promised and more. Will always have your wine on our table. We like the many different choices of wine from so many different countries. We always buy the mixed cases.

Thumbnail of user crystalg315
Crystal G. – Wine Insiders Rep

Hello Tim,

Thank you for the great rating and positive feedback. We are pleased you are satisfied with our service. Our customer service department is always available to assist you with any of your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Thumbnail of user barbaram1214
Massachusetts
1 review
0 helpful votes
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July 19th, 2020

I love Wine Insiders!
I've not had a bad bottle, and like the fact that I can order when I want and not committed to an
Automatic delivery. Always a timely delivery.

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Barbara,

Thank you for your great rating! We really appreciate your feedback.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

Thumbnail of user maryg2322
New Jersey
1 review
0 helpful votes
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December 4th, 2021

I am very pleased with Wine Insiders; both with the fast delivery and the quality of the wines. I have sent cases as gifts to family members that also liked the wines

Tip for consumers:
Wine usually delivered in 2 days

Products used:
Delicious bottles of wine

Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hello Mary

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Thumbnail of user shannonl359
Tennessee
1 review
0 helpful votes
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June 18th, 2021

I have ordered many times from Wine Insoders and I have never been disappointed. The shipping is ridiculously fast and the deals they offer are unparalleled!

Products used:
Wine

Service
Value
Shipping
Quality
Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hi Shannon,

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Thumbnail of user kerryk99
Louisiana
2 reviews
0 helpful votes
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July 8th, 2020

I like being able to select only the wines I know and like, as well as buy cases designed for a good deal. Only once did I not like a wine, and when I told them they refunded the price. Nice!

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Kerry,

Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Thumbnail of user mb582
Connecticut
1 review
0 helpful votes
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February 7th, 2021

Wine Insider is so convenient and the selection is vast all the time! Their service and delivery communication adds to the great experience with this company.

Tip for consumers:
Try new things....you won’t be disappointed

Products used:
Wines

Service
Value
Shipping
Quality
Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi M B,

Thank you for your great rating! We really appreciate your positive feedback and are pleased to hear you are satisfied with all aspects of our service and are enjoying the selections. Thank you for your continued support!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

Thumbnail of user terryl426
Florida
1 review
0 helpful votes
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November 6th, 2020

Fair prices and great quality wine. Delivery is well done too. I have ordered wine through many outlets and Wine Insiders is the most dependable and remains my favorite.

Thumbnail of user crystalg315
Crystal G. – Wine Insiders Rep

Hi Terry,

Thank you for your great rating! We really appreciate your positive feedback and are pleased to hear you are enjoying the selections! We appreciate your continued support!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require any assistance with any of your wine needs, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST

Thumbnail of user roberta2084
New York
2 reviews
5 helpful votes
  • Send Message
January 1st, 2023

I get good offers by email. The wines I get are almost always good. Customer service always takes care of mistakes and wines that isn't up to my preference!

Tip for consumers:
Sign up with email to get good offers!!

Products used:
Wines

Service
Value
Shipping
Returns
Quality
Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hello Robert A.

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $100 off their first purchase of $200+, and you’ll get a $100 coupon when they buy. To get started, simply click https://wineinsiders.com/referral

Should you ever have any issues with your order, we are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Monday thru Friday 9:00am to 8:00pm (EST), and Saturday and Sunday 10:00 am to 7:00pm (EST), excluding holidays.

Have a wonderful day! Stay safe!
CHEERS!

Thumbnail of user jessem277
New Jersey
1 review
0 helpful votes
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July 8th, 2020

Great prices, great wine, and free shipping. Their club opens up your taste and never disappoints. Always good sales and they take care of their customers.

Thumbnail of user crystalg315
Crystal G. – Wine Insiders Rep

Hi Jesse

Thank you for the great rating and positive feedback. We're glad you are satisfied with your purchase and would love to have help you with any of your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Reach out to us at info@wineinsiders.com or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.

Cheers!

Thumbnail of user douglasn69
Florida
1 review
0 helpful votes
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July 8th, 2020

They offer good prices for good tasting wines. They have frequent exceptional sales. It is great to have it delivered right to your door. No need to go out and shop and haul it back home.

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Douglas,

Thanks for your feedback and for purchasing wine from Wine Insiders! With our daily offers and new selections, we are positive you will always find the best option to suit your wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Contact us via email at info@wineinsiders.com or by phone at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Thumbnail of user jeanw352
Illinois
1 review
0 helpful votes
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November 2nd, 2020

RECENTLY I WAS EMAILED A SALE ON THEIR WINES. AND SPENT HOURS PLACING AN ORDER FOR 15 BOTTLES AND IT WAS ACCEPTED SHOWING THE TOTAL AFTER THE DISCOUNT BUT WHEN I TRIED TO PLACE THE ORDER IT WOULD NOT GO THRU. I THEN EMAILED THEM OF THIS AND WAS TOLD THEY HAD SOLD OUT BUT AGAIN OFFERED ME TO PLACE AN OTHER ORDER FOR THE SAME PRICE PER BOTTLE AND AGAIN I SPENT HOURS PICKING MY SELECTION AND AGAIN IT WOULD NOT GO THRU EVEN THO IT SHOWED THE BOTTLES AVAILABLE AFTER SEVERAL TRYS I GAVE UP AND WILL PICK ANOTHER COMPETITOR TO ORDER FROM. I DOIN'T HAVE TIME TO SPEND ORDERING PRODUCTS THAT FALSLY ADVERTISED AS AVAILABLE

* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user solg18
Michigan
1 review
0 helpful votes
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November 28th, 2020

This is not a club that you have to join and take what they give you. You pick from a large selection
When you want and are not locked into a contract. The process is easy and delivery is fast.

Thumbnail of user crystalg315
Crystal G. – Wine Insiders Rep

Hi Sol,

Thank you for the five-star rating! We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs. We are happy to hear you are satisfied with all aspects of our service.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST

Thumbnail of user walts41
Connecticut
1 review
0 helpful votes
  • Send Message
August 7th, 2020

They offer 20 dollar bottles for 14 then give 20 off a 6 pack and you buy for 10 a bottle!
But wines really 10 dollar value.
That's not the worst thing: 10 for 10. But not too excited either

* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user patriciat638
Florida
1 review
0 helpful votes
  • Send Message
July 9th, 2020

We love all the wines we have selected and the fast shipping. The packaging is very good. We look forward in reordering. Thank you for the great service.

Thumbnail of user crystalg315
Crystal G. – Wine Insiders Rep

Hi Patricia,

Thank you for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are always available to help you with any of your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

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Wine Insiders makes it easy to get great wine. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders.

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Thumbnail of user cst2
Rowena T.
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