• Wine Insiders

Wine Insiders

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Overview

Wine Insiders has a rating of 3.0 stars from 1,036 reviews, indicating that most customers are generally dissatisfied with their purchases. Wine Insiders ranks 1st among Wine sites.

  • Service
    213
  • Value
    218
  • Shipping
    219
  • Quality
    217

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
69
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How would you rate Wine Insiders?
Top Positive Review

“Extremely satisfied!”

John D.
11/6/20

I have been buying since, at least, 2017 and never had a bottle that I didn't enjoy! Ordering is easy - although you have to be quick sometimes with some of the promotional offers. Prices seem fair, especially compared to my local sources. Shipping is free on six bottles or more which is a very attractive proposition. Delivery has become more efficient over the years to the point where an order is delivered at times within three days. Great to MD's Eastern Shore. The net result of all this is that I buy much more wine than once planned!

Top Critical Review

“Wretched customer service”

Sean B.
10/22/24

I accidentally placed an order, realized my mistake 2 hours later and contacted wsjwine.com via their chat bubble. They said they would try to cancel it but but the order has already gone to the warehouse and probably it couldn't be stopped. But if it was stopped I'd be charged a $28 restocking fee. Just plain stupid. Of course no phone number available to speak with a human. WSJWINE.COM from now on.

Reviews (1,036)

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Reviews that mention popular keywords

wine insiders (525) customer service (152) quality wine (45) wine selections (46)
Thumbnail of user antonellap7
Florida
1 review
0 helpful votes
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February 7th, 2021

First time ordering, the wines are great, service great, delivery was on time and extremely well packed. Definitely ordering again.

Products used:
Wine

Service
Value
Shipping
Quality
Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Antonella,

Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience and are always here to assist you with your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

Thumbnail of user andrewb1669
Florida
1 review
0 helpful votes
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August 8th, 2021

Delivered on time as promised and the wines taste good. Chill them from the morning and pop them at night.

Products used:
Malbec

Service
Value
Shipping
Returns
Quality
Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hi Andrew,

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Thumbnail of user jayb825
New York
1 review
0 helpful votes
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March 28th, 2021

Wine Insiders provide amazing wines. Choice of white or red or a mix of both. The wine offered has great variety. The wines are all delicious.

Products used:
Wine

Service
Value
Shipping
Quality
Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Jay,

Thank you for the great rating and positive feedback. We value your input and continued support.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

Thumbnail of user michaelm9805
Massachusetts
1 review
0 helpful votes
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July 3rd, 2022

Ordering is easy and delivery is quick. There are so many choices available and their sales are great. Highly recommend.

Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hello Michael,

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Thumbnail of user toddh352
Ohio
1 review
0 helpful votes
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July 9th, 2020

Placed an order, the delivery was fast and efficient and the wine was great... at a great price! What more can I say?!?!?!

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Todd,

Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

Thumbnail of user johnr2671
New York
1 review
0 helpful votes
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August 23rd, 2020

Good wine, good selection, quick shipping. Convenient to ship to the local Walgreens so no need be home to sign for the package

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi John,

Thank you for your great rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

Thumbnail of user cindym913
Florida
1 review
0 helpful votes
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July 12th, 2020

Great sales offered on a regular basis.!
With great customer service and a guarantee of satisfaction!

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Cindy,

Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

Thumbnail of user deborahb856
Texas
1 review
0 helpful votes
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July 18th, 2020

I love the ease of wine insiders site I love low acid wines. Yep put that in voila I have what I want. Great wines

Thumbnail of user crystalg315
Crystal G. – Wine Insiders Rep

Hello Deborah,

We appreciate your positive feedback. We are glad you are enjoying the the wine!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Thumbnail of user paulw1537
Wisconsin
4 reviews
0 helpful votes
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June 6th, 2021

Great tasting wines from around the world at very fair prices. Very short turn around from order to delivered.

Products used:
The wine was delicious!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hi Paul,

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Thumbnail of user toryw13
Maryland
1 review
0 helpful votes
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October 11th, 2020

The service of your wine is very wonderful and I will continue to enjoy the wine that I buy from your company

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Tony,

Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!

Thumbnail of user francescam160
New York
2 reviews
0 helpful votes
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July 8th, 2020

Wine was good. I have noticed that prices have been going up. Was hoping that you would have special pricing on packages.

Thumbnail of user crystalg315
Crystal G. – Wine Insiders Rep

Hi Francesca,

Thank you for taking the time to send us your positive feedback. Do not hesitate to reach out to us regarding any promotional offer. Our agents are always available to assist you with any of our wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Thumbnail of user mariag907
Delaware
1 review
0 helpful votes
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July 8th, 2020

I was very pleased with the wines I selected - all red and dry. I haven't tried all yet,, but the 1/2 dozen I tried were surprisingly great!

Thumbnail of user crystalg315
Crystal G. – Wine Insiders Rep

Hi Maria,

Thank you for the great rating and for taking the time to send us your positive feedback.We are pleased you are satisfied with the selections.
We hope to keep your continued business with new varietals we know you will enjoy.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

For further assistance, contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Thumbnail of user trinap33
Ohio
1 review
0 helpful votes
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July 8th, 2020

Have ordered from this company a couple of times. Have been very pleased with the speed of the order and the wines.

Thumbnail of user crystalg315
Crystal G. – Wine Insiders Rep

Hi Trina,

Thank you for the great rating and positive feedback. We are pleased you are satisfied with all aspects of our service and appreciate your continued support.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Thumbnail of user shelllies
Oklahoma
1 review
0 helpful votes
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February 6th, 2022

I was impressed with the selection and speedy service. The website was easy wise and full of useful information

Service
Value
Shipping
Quality
Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hello Shellie,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Thumbnail of user bt181
Texas
1 review
0 helpful votes
  • Send Message
July 8th, 2020

Great offerings and prices. Always variety and quality. I have ordered wines for the past 3 years and have always been pleased.

Thumbnail of user crystalg315
Crystal G. – Wine Insiders Rep

Hi B. T.

Thank you for the great rating! We appreciate you taking the time to send us your positive feedback. Should you require any assistance with any future purchase, do not hesitate to reach out to us.
Our representatives are always available to help.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Thumbnail of user mireilleh6
New Jersey
1 review
0 helpful votes
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July 9th, 2020

Love their selection and follow up is great. Also great sales and fast shipping. Great attention to detail and easy online ordering.

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Mireille,

Thank you for your great rating! We really appreciate your positive feedback and are pleased to hear you are enjoying the selections!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require any assistance with any of your wine needs, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!

Thumbnail of user deborahb838
Colorado
2 reviews
0 helpful votes
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July 10th, 2020

Wonderful wine and fantastic company. Will do business with again and again. Excellent shipping, quality wine, good customer service.

Thumbnail of user crystalg315
Crystal G. – Wine Insiders Rep

Hi Deborah,

We appreciate you taking the time to send us your positive feedback. Thank you for your continued support. Should you have any questions regarding a particular selection or promotional offer, our customer service team is always available to assist you.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Please, do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Thumbnail of user micheller987
Ohio
1 review
0 helpful votes
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November 15th, 2020

I love wine insiders! Now I get 100% of my wine from here! I love the variety and the price. You can't beat it.

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Michelle,

Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

Thumbnail of user brendar566
Connecticut
1 review
0 helpful votes
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July 8th, 2020

The wine was excellent and the price was good. Delivered to the door on the day promised. I would highly recommend.

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Brenda,

Thank you for your great rating! We really appreciate your feedback.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Thumbnail of user ellenm326
New York
2 reviews
0 helpful votes
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July 11th, 2020

Prices are fair, wine selection is huge, ordering is easy, and sales are true sales - prices are not marked up and then reduced to a "sale" price.

Service
Value
Shipping
Quality
Thumbnail of user crystalg315
Crystal G. – Wine Insiders Rep

Hi Ellen,

Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Thumbnail of user michaelb4552
Pennsylvania
1 review
0 helpful votes
  • Send Message
July 9th, 2020

It is nice to be able to review and select the wines from home. The prices are reasonable and home deliver is quick and convenient.

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Michael,

Thanks for your feedback and for purchasing wine from Wine Insiders! We’re glad you enjoyed your wine and would love to help you out with any of your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral

If you ever need any assistance, please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.
Cheers!

Thumbnail of user jessical952
New Jersey
1 review
0 helpful votes
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July 9th, 2020

There has not been one bottle that i did not like. If there was, I know that there is a 100% guarantee.

* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Jessica,

Thanks for your feedback and for purchasing wine from Wine Insiders! We’re glad you enjoyed your wine and would love to help you out with any of your future wine needs.

If you ever need any assistance, please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.

Cheers!

Thumbnail of user ronl170
North Dakota
1 review
5 helpful votes
  • Send Message
July 11th, 2019

Hello? My order was damaged in-transit. I am waiting for a replacement order. I am also waiting for a response from your customer care team.

* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user christat12
Christa T. – Wine Insiders Rep

Hello Ron L.,

Thank you for taking the time to reach out and provide this feedback. I do apologize about the delay in shipment and the customer service you experienced. For damaged orders, we do not receive notification until the orders have been returned to the warehouse. Every day, we do run a damage report and contact each and every customer who's order has been damaged in transit so they are able to confirm if they'd like a refund or a reship. If you'd like to discuss this further, feel free to give us a call at Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or send us an e-mail at info@wineinsiders.com.

Sincerely,
Wine Insiders

Thumbnail of user ellenk118
New Jersey
1 review
0 helpful votes
  • Send Message
July 8th, 2020

I received my wine order two days after placing my order. Great service, great wine, every time. Thank you for your continued great service and wine.

Thumbnail of user crystalg315
Crystal G. – Wine Insiders Rep

Hi Ellen!

Thank you for the great rating and taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service and would love to assist you with any of your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Thumbnail of user thomass1300
Pennsylvania
1 review
0 helpful votes
  • Send Message
July 8th, 2020

I like when you get to pick the wines, not them. I get the wines I like at prices I love.
Wine insiders is great!

Thumbnail of user crystalg315
Crystal G. – Wine Insiders Rep

Hi Thomas

Thank you for taking the time to send us your positive feedback. We are pleased you are satisfied with our selections and hope to keep your continued support with new varietals we know you will enjoy.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Our agents are always available to assist you with any of your future wine needs.
Reach us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

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From the business

Wine Insiders makes it easy to get great wine. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders.

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Thumbnail of user cst2
Rowena T.
Typically does not respond to reviews

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