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Wine Insiders has a rating of 3.0 stars from 1,036 reviews, indicating that most customers are generally dissatisfied with their purchases. Wine Insiders ranks 1st among Wine sites.
This company does not typically respond to reviews
I have been buying since, at least, 2017 and never had a bottle that I didn't enjoy! Ordering is easy - although you have to be quick sometimes with some of the promotional offers. Prices seem fair, especially compared to my local sources. Shipping is free on six bottles or more which is a very attractive proposition. Delivery has become more efficient over the years to the point where an order is delivered at times within three days. Great to MD's Eastern Shore. The net result of all this is that I buy much more wine than once planned!
I accidentally placed an order, realized my mistake 2 hours later and contacted wsjwine.com via their chat bubble. They said they would try to cancel it but but the order has already gone to the warehouse and probably it couldn't be stopped. But if it was stopped I'd be charged a $28 restocking fee. Just plain stupid. Of course no phone number available to speak with a human. WSJWINE.COM from now on.
I had 2 deliveries. The first one came quickly and was delivered on the day expected. The second was damaged in transit but according to my tracker, it was delivered. When I looked into it with my FedEx tracking number I discovered that my shipment was damaged and sent back. No one contacted me about what happens next so I waited. After two weeks went by I called the customer service number who advised me to send an email that produced quick results!
Have been buying here for several years and have yet to be disappointed. Only one of several hundred bottles was not to our liking and we used it for cooking. While selection was, understandably, somewhat limited during the Health Crisis the communication was good and they offered additional discounts on the next order when delivery was delayed.We remain regular customers.
* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Rich,
Thank you so much for your review. We appreciate your continued business and hope you'll enjoy our new selections as we travel the world to find the best wines at affordable prices!
Our Customer Service department prides itself on its speedy responses and delightful attitude. If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I have bought from Wine Insiders for over two years and have NEVER been disappointed. I'm not a wine snob, I just enjoy decent wines. Wait for sales on the 15 bottle case and buy them. I seldom select specific bottles and have enjoyed their generic mixed cases. Prices are always below $10 per bottle and some sales drop that price to about $5 per bottle. Try to beat that.
Hi Floyd J.,
Thank you for taking the time to provide this feedback. I'm very pleased to hear that you have been enjoying the wine. If you ever need any more help, please do not hesitate to contact us at info@wineinsiders.com or visit www.wineinsiders.com
Sincerely,
Wine Insiders
The wines and pricing are ok. The selection is rather limited and hardly vary. Every single time I try to order and am in the checkout process, at least one wine is unavailable making you loose discounts. Why can't they know this before you go through checkout! However, delivery is good.
Coupons you get with your order NEVER work. Usually, the company sends coupons to use on your next order. To date, they have either already been expired or don't work when you put the code in on-line.
This company has a deal where you send an invite to anyone to join the club and once they purchase with the coupon, you are supposed to get a coupon as well. I sent invites to 2 different people and never received my coupon after each one joined and purchased. I did call, they verified that both of the people I invited purchased. So, I received one coupon after calling and complaining, not the 2 I should have gotten. Tired of having to fight for every little thing that is promised with this company.
I have ordered from this company for several years, before Wine Insiders bought out Heartwood and Oak. I feel the quality of wine has gone down, the prices have gone up, and overall is less satisfactory than before. They have undergone a number of changes through this corona-virus time, and are overcoming their shipping challenges, but overall I am less satisfied. I have since purchased from other companies for more reasonable prices. When I have attempted to contact the company for purchases that were less than expected, they have not responded.
* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Nancy,
Thank you for taking the time to respond to our survey and providing your feedback as this is taken very seriously on our end. Our full intention is to work hard and efficiently to maintain our clients happiness.
It sounds like you did not receive the customer experience that we strive for. Someone should have reached out to you to discuss this and make it right.
Sincerely,
Wine Insiders
I know it has not been easy during these trying times. Wine insider has been doing a good job in my opinion to keep customers happy and shipments coming on time. If for reason my shipments was delayed they have compensated me in some way. They have a great Variety and prices. Thank you wine insiders keep up the good work. Stay safe and well.
Hi Steven,
Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
I've been ordering from this company for years. Prices are always good and sometimes are phenomenal. Delivery is quick. Wines are a good quality. I'm very pleased with Wine Insiders and will continue to use them.
Hi Cynthia,
We appreciate you taking the time to send us your positive feedback. Thank you for your continued support. Should you have any questions regarding a particular selection or offer, please do not hesitate to reach out to us.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
For further assistance, contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Been buying wine from here for more than 5 years, including when they were Barclays wine, we easily go through few hundred bottles a year, and they make it really affordable with multiple promos. You get great tasting french and other European wines for a lot less than in store. No hassle fast deliveries. I have had to get a few bottles replaced a few years back as they were spoilt possibly due to delivery issues. They replaced with no problems. Any issue I have had has been resolved fast. I have been thru many mail in wine clubs, and this is great because you can order when you want, and don't have to order at a pre defined schedule.
Hi Subhasish,
Thank you for taking the time to send us your positive feedback. With our daily offers and new selections, we are positive you will always find the best option to suit your wine needs. We sincerely appreciate your business and thank you for your continued support.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
Please feel free to contact us should you ever need assistance. You can reach us via email at info@wineinsiders.com or by phone at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
My order of 12 bottles arrived with 11 bottles. I reached out and was offered a credit on a future order. Not the best option in my opinion. This was for a charity virtual wine tasting, so as long as the organization gets their portion, I can live with it - it is more about the charity than the wine, but people should be aware. This is not an optimal way to do business. Will not purchase again. The $12 credit isn't enough incentive to try again.
* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have been buying wine by the case through distributors for over 30 years. Wine Insiders has given me the perfect match between quality and value. Like anything, it takes a while to really fine out the best wine for me and what is offered. Wine Insiders has a large and varied list of quality wines from around the world. If you can't find anything in their selections you probably never will find that perfect wine. Highly recommended for all wine lovers.
Products used:
Wine
Hi Jack,
Thank you for your great rating! We really appreciate your positive feedback and are pleased to hear you are satisfied with all aspects of our service and are enjoying the selections. Thank you for your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I enjoy sampling new wines, so this is actually perfect for me. I don't worry if there is a bottle I don't love, I move on to try the next one. Ordering is easy, delivery to a close by mail spot and easy pick up! I also appreciate the selection of mixed cases, summer wines, winter wines, etc. I have had one experience with customer service - one case showed up missing one bottle. I called, they applied a credit and I used it my next order. Easy as that!
Hi Jenny,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I wanted to try some different wines but I didn't want to pay an arm and a leg. Enter Wine Insiders. I can order as often, or as infrequently, as I like. As much or as little and shipping to my office has been fast and flawless. Absolutely no complaints. Quality wine, discount prices, fast shipping, and no issues. Every mail order company should sit up and take notice.
Tip for consumers:
The minute you order you’ll get another even better offer in your email box.
Products used:
Wine by the case.
Hi Melinda,
Thank you for the great rating! We really appreciate your positive feedback and are pleased to hear you are satisfied with all aspects of our service.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
The selections are wide and varied quality wines. Shopping is conveniently done from your device. Prices are reasonable, shipping is quick, even during the pandemic shutdown. Communication from the company is timely, yet not over done. I'd absolutely recommend Wine Insiders, in fact, I have many times!
Hi Diane,
Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!
We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
Wine Insiders provides a great selection of domestic and international wines. Prices are great, with several special offers available. No charge shipping, fast delivery and robust packaging, ensure wine purchases arrive at my door when I need them. Wine Insiders is my go to place for wine.
Products used:
Wine
Hi Bill,
Thank you for your great rating! We really appreciate your positive feedback and are pleased to hear you are satisfied with all aspects of our service and are enjoying the selections. Thank you for your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Much to our satisfaction, we have been pleasantly surprise! Have been ordering wines for 5 years. It arrives usually right away, except during spring with pandemic, delivery took a little longer. Now have friends and family ordering and have given as gifts, no one has been disappointed.
Hi Linda,
Thank you for the great rating and for taking the time to send us your positive feedback. We appreciate your continued support and are always available to assist you with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
My wife and I found the Wine Insiders site at the beginning of the pandemic when we were not going to stores for things. Our first order was a staff pick selection and we found them all excellent choices. We have been restocking our supply ever since.
Hello Keith,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
Wine Insiders has an amazing service! Quality and selection of wines is like none other, the best! The price and convenience of quick delivery AND free shipping on 6 bottles!
I love Wine Insider's! This was all we served at my sons wedding and everyone loved it!
Hello RL
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
Wine Insiders was recommended to me by a family member. I have been using them for several months now. They have great wines, a very nice selection, and great prices too. I've bought several wines from Wine Insiders now, and always enjoyed my selections. Some of course are better then others, but never disliked any of them, and everything was always delivered fairly promptly. No Issues at all. Thanks Wine Insiders!
Hi Michael,
Thank you so much for your review. We appreciate your continued business and hope you'll enjoy our new selections as we travel the world to find the best wines at affordable prices!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Our Customer Service department prides itself on its speedy responses and delightful attitude. If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Have been with wine insiders for over 20 years. The wine has always been tasty. One time a wine was not right but I called them and they sent me a fresh bottle right away and it was delicious. Not bad for twenty years of excellent wine. I would highly recommend this company for anyone wanting to try different wines. Have some fun adventure in trying something new in wine drinking.
Hi Catherine,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
I have ordered several times from Wine Insiders. The International white and reds and patio sipping wines were delivered as expected and have been very good. I like that I did not have to join a club or sign up for an ongoing wine subscription. When I need wine, I can order. Groupon coupons are also a good way to save on multiple bottles.
Products used:
Wine
Hi Deborah,
Thank you for the great rating and positive feedback. We value your input and continued support.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I have ordered from Wine Insiders now for several years and have been very satisfied. You can sample wines from all over the globe. Great prices, great quality, great selection. You can even ship to a pick up location so you don't have to worry about being home when the shipment arrives. Will definitely order again.
Hi John,
Thank you for taking the time to send us your positive feedback and appreciate your continued support.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Beware! This company is a huge disappointment, when you look at their website it looks like a safe professional wine business but in reality they send promo codes, allow you to use them all day, take your information and then refund you the next day informing you it was a glitch, a glitch that lasted all day! I felt safe seeing that Martha Stewart is associated with this business but don't be fooled what you see is not what you get. Not even a little.
* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Victoria,
We sincerely apologize as it truly was a system glitch, and we had to cancel all of the orders that processed erroneously. As it is shown in our terms and conditions, in an unlikely event of an error occurring we would cancel the order and immediately refund any erroneous orders. An email notification was sent out with the correct offer which also included a gift for the inconvenience.
Sincerely,
Wine Insiders
Don't expect a responsive customer service team from this site. I wanted to redeem a Groupon and I had a question about the sales tax I was being charged. My question was ignored. I probably never will order from this company again, but I will reserve my decision until I see what they ship me. From some of the other reviews, it could be real low quality and not what was expected (red vs white).
* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Lynn S.,
Thank you for taking the time to provide this feedback. I do apologize about the wait time and the service you received. I hope your order has since been resolved. If you'd like to discuss this further, feel free to give us a call at Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or send us an e-mail at info@wineinsiders.com.
Sincerely,
Wine Insiders
I've ordered more than a dozen cases of wine since mid-March of this year. I've ordered pre-set selections, specials and picked my own, which is great, as this is not a club! All wines have been very drinkable and most have been quite good for the price. I've been offered discounts when they felt that the wine hasn't shipped quickly enough, but shipments as of late have been quite timely. I think Wine Insiders is doing a great job, and I will continue to order from them.
Hi Debbie,
We appreciate you taking the time to send us your positive feedback. Thank you for your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Our customer service team is always available to assist you with any of your future wine needs.
Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
We have been Wine Insider customers for many many years. The quality and selection of the wines they offer are far better than other clubs out there, and we have tried a lot of them. Nothing makes me happier than seeing that red and tan box at my door :)
Hi Barbara,
Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
Gain trust and grow your business with customer reviews.
Wine Insiders makes it easy to get great wine. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders.
Hi Robin,
Thanks for your feedback and for purchasing wine from Wine Insiders! We’re glad you enjoyed your wine and would love to help you out with any of your future wine needs. We apologize for the damaged incurred and the delay this caused. We're glad we were able to resolve this matter for you!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Our Customer Service department prides itself on its speedy responses and delightful attitude. If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!