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Wine Insiders has a rating of 3.0 stars from 1,036 reviews, indicating that most customers are generally dissatisfied with their purchases. Wine Insiders ranks 48th among Wine sites.
This company does not typically respond to reviews
I have been buying since, at least, 2017 and never had a bottle that I didn't enjoy! Ordering is easy - although you have to be quick sometimes with some of the promotional offers. Prices seem fair, especially compared to my local sources. Shipping is free on six bottles or more which is a very attractive proposition. Delivery has become more efficient over the years to the point where an order is delivered at times within three days. Great to MD's Eastern Shore. The net result of all this is that I buy much more wine than once planned!
I accidentally placed an order, realized my mistake 2 hours later and contacted wsjwine.com via their chat bubble. They said they would try to cancel it but but the order has already gone to the warehouse and probably it couldn't be stopped. But if it was stopped I'd be charged a $28 restocking fee. Just plain stupid. Of course no phone number available to speak with a human. WSJWINE.COM from now on.
The wine can be replaced at a grocery store for less money with better wine. Last case had 4 bottles of wine with 12.5% alcohol. That's cooking wine and it all tasted that way.
I have been a customer of Wine Insiders for quite some time. The selection is superior compared to other wines I've purchased. Easy to order and quick delivery, the only way to get wine.
We have ordered a few times now from Wineinsiders. The bottles have been well suited to our palate and reasonably priced. Stock appears to turnover fast. So if you like something, reorder quickly.
Hello Barb,
Thank you for the great review and appreciate you taking the time to send us your positive feedback.
We are pleased you are enjoying the selections and hope to keep your continued support with new varietals we know you will enjoy!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Tried to change delivery date immediately after ordering and was told it cant be done... seriously? If it hasnt even shipped out, why the problem? Bad customer service... dont care attitude!
* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Patricia R.,
Thank you for taking the time to provide this feedback, and I'm sorry to hear about the experience you had. While we are unable to delay shipments on our end due the speed that our orders are processed, there are still options that should have been provided to you. Once FedEx has possession of your order, you do have the option to request a vacation hold. If you'd like to discuss this further, feel free to give us a call at Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or send us an e-mail at info@wineinsiders.com.
Sincerely,
Wine Insiders
Delivery (even during the Pandemic) is fairly quick (3-7 days). Descriptions of wine are accurate and everything I have ordered has been of good quality and flavor. Highly reocmmend
Hi Lisa,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I discovered Wine Insiders three years ago when I received an unbeatable offer to try a selection of their wines. Since that time, I have made many purchases and am always completely satisfied with not only the wines but the transaction, too. Wine Insiders' website is easy to maneuver, and the search feature functions well. One specific feature I appreciate is that, with each shipment, I am given a code which allows me to unlock extensive tasting notes for each bottle in that case. The tasting notes provide much more information on the wine than is available otherwise as well as pairing notes. Despite the fact that I live in a rural area, delivery is expeditious, even with recent shipping slow downs. Another positive feature that I appreciate a great deal is that I am not committed to purchasing wine on any sort of schedule; shipments are not regularly sent each month or quarter, nor do I have to notify a vendor to stop a regular shipment if I don't want it. I order wine when I want it, and only when I want it. Because of my satisfaction with Wine Insiders, I have recommended them to friends and family and received positive comments from them.
Products used:
Wine
Hello Jo,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
I started with a Groupon and then have placed additional orders. Great selections at a reasonable price. Especially great now that many stores are closed. I highly recommend them!
Hi Michael,
Thanks for your feedback and for purchasing from Wine Insiders! We're glad you enjoyed your wine! With daily offers and new selections, we are positive you will always find the best option to suit your wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Free shipping, good selection, most wines are drinkable to good. Occasionally wine not up to par.
Only concern is coming from Florida, wine can be warm when it arrives.
Hi Louis,
Thank you for taking the time to send us your feedback, we appreciate your review. If there are ever any issues with the quality of the wines you receive, please do not hesitate to reach out to us and one of our representatives will assist you with solution.
Contact us via email at info@wineinsiders.com or by phone at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
I have not found a better website to purchase wine from. The selection is great, they have delicious options and the prices are unbeatable!
Shipping is also very timely
Hi Dpath,
Thanks for your feedback and for purchasing wine from Wine Insiders! We’re glad you enjoyed your wine and would love to help you out with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever need any assistance, please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.
Cheers!
I've been getting wine from Wine Insiders (not their club) for a couple of years now (I belong to two other clubs). I've never paid shipping for wine insiders, which I love. I've been able to try out good wines from all over the world, which I may never have done if I went to the local wine shop. I've been able to reorder wines I like when they have specials at reasonable prices. I can get sparkling wine which you rarely get with other wine clubs. When I first started with them, when they sent me the wrong wine, they simply sent me the right wine. I think they've probably changed that policy now, since I got a wine credit when there were two bottles missing from my case. My only beef with them is that when I called recently to get a credit for a wine we didn't like, is that if you purchased it more than 6 months ago, "satisfaction guaranteed" no longer applies! We live in Texas, so don't order wine during the summer. 100 degrees can't be good for wine! We order plenty during the winter to make it through until October. So, how do I keep track of what we ordered and when? This rule they have is in their "Terms and Conditions" section-the fine print. So, the perfect wine company ruins their rating with their fine print. This hasn't stopped me from getting their wine. I just ordered two cases on one of their 35% off deals-no shipping-I chose the 30 bottles of wine I wanted at reasonable prices. So 5 stars for their wine quality and price point and 1 star for their "satisfaction guaranteed" policy.
* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Terrie H.,
Thank you for taking the time to reach out and provide this feedback. I'm glad that you have been enjoying our wines for the most part. Yes, we do have a 6 month time on our satisfaction guarantee. However, in comparison to other wine sources such as a grocery store, we believe that this fair amount of time. If you'd like to discuss this further, feel free to give us a call at Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or send us an e-mail at info@wineinsiders.com.
Sincerely,
Wine Insiders
We love Wine insiders. We will continue to make our monthly selections.
The choices are terrific- reds are the best! But we have fallen in love with some white wines too.
Thank you
Products used:
The wine
Hi Susan,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
We have been ordering from Wine Insiders for years. Great variety of wines and have never had a bottle we didn't like. They have great deals, no club to join and quick delivery!
Products used:
Wines
Hello Mary,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
We have been using Wine Insiders before the Pandemic and throughout our lockdown. It's always easy to order, reasonable prices and really good wines! We love this company!
Hi Barbara,
Thank you for taking the time to send us your positive feedback. With our daily offers and new selections, we are positive you will always find the best option to suit your wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
Please do not hesitate to contact us should you ever need assistancce. You can reach us via email at info@wineinsiders.com or by phone at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I'm in Pennsylvania and in the last six weeks have ordered from them twice. Immediately after ordering I received an email telling me that shipment would be delayed because of increased volume (no surprise because our governor shut down all the liquor stores) and that it would ship by the 5th business day. Both times, it shipped exactly when Wine Insiders said it would. I also received multiple coupons and ways to save on cost. PA is probably going to be in this state of shutdown for awhile due to our governor so the coupons will help keep the cost reasonable. I will say that there was was a delay in receiving it because once it ships, it's up to FedEx to actually get the package delivered. The first time I ordered it took about 2 weeks and the second time took 10 days. But this had nothing to do with Wine Insiders; they were very transparent. The next time I order it will be when I get down to three bottles to give enough time. I recommend ordering earlier in the week; the first time I ordered was on a Thursday the week before Easter. The late ordering combined with a holiday contributed to the delay.
I've been extremely satisfied with them and absolutely recommend them especially if you're in a state that has restricted its sale of alcohol. I will say that their selection isn't quite what I would normally get but it's perfectly good wine and I'm happy to have them available. Their predictable timelines make it really easy to know when to order.
Hi Tara H.,
Thank you for taking the time to provide this feedback. I'm very pleased to hear that you've had a positive experience with all aspects of our service. If you ever need any more help, please do not hesitate to contact us at info@wineinsiders.com or visit www.wineinsiders.com
Sincerely,
Wine Insiders
I am addicted to wine insiders. We love to have wine with our dinner or after work, and buying a case of wine every few months allows me to feel like I always have a bottle to enjoy. The quality of the wine was very good. I am not a connoisseur, but I generally enjoy most wines I received. Sometimes a lot, sometimes not at all. But not being an expert, I will have likes and dislikes from what I buy at the local store, and pay a lot more! And who can resist the fun of not only getting a package at your door, but one with 12-15 bottles if wine... it feels like Christmas every time we get one. Do I know the brands? Not usually, but with a handful of exceptions, I don't usually at the liquor store either. This gets me trying different wines all the time too, and that is also fun! The one time I had a wine I hated, they sent me a replacement. The one time a bottle arrived missing and another broken, they replaced them. But I have been buying cases for several years now, and these are the only 3 "problems" I have had in 3 years, or more than 100 bottles. I'm hooked!
Tip for consumers:
Buy a Groupon and pay for shipping, or buy direct from wine insiders with their frequent "40% off" or similar sales with free shipping. In the end, Groupon and "40% off" often come out to a similar price but with the site sales you can select your wines. Though their mystery boxes are fun "grab-bags" of wine as well, adding a layer of fun on not only receiving wine, but not even knowing what is in the box.
Products used:
wine to drink
Hi Mitch,
Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. We hope you continue to enjoy our selections as we travel the world to find the best wines at affordable prices!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
Bought their Group-On Deal.
The taxes and other charges were not mentioned in addition to their shipping charges. I used to buy from them every year for Christmas. I will never purchase again.
* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi David W.,
Thank you for taking the time to provide this feedback, and I do apologize about any inconvenience you may have experienced. We do make our best effort to make sure the shipping charges per out contract with Groupon are displayed on both the Groupon platform and our page. If you'd like to discuss this further, feel free to give us a call at Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or send us an e-mail at info@wineinsiders.com.
Sincerely,
Wine Insiders
I've tried four or five wine sites, and this is probably my favorite. I like the variety, the reviews, and I prefer not to buy curated cases (can't drink chardonnay or dessert wines).
Hi Ross,
Thank you for your great rating! We really appreciate your positive feedback and are pleased to hear you are enjoying the selections!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require any assistance with any of your wine needs, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
I've purchased from Wine Insiders for over 10 years, actually starting with Barclays Wine which merged into Wine Insiders. I have always felt that the company's customer service was top notch and their CSRs were very helpful when I called in. In recent years, I've almost exclusively ordered online and have never experienced a glitch. Once, several years ago, I did have an experience where the box had obviously been dropped and a bottle was broken. I called in and they immediately sent me a replacement. WIne Insiders consistently offers specials that are excellent deals on high quality wine that are delivered quickly. I particularly like the FedEx option of having wines delivered to a local store (i. E. Walgreens, Dollar General, etc) which allows me to pick it up when it is convenient for me rather than have to wait at home on the delivery date. I normally don't put up reviews but when I got an email from Louis, the president of the company, I decided to put this review up because they have been so good over an extended period of time.
Hi Jim,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs. We sincerely appreciate your business and continued support. We hope you'll enjoy our new selections as we travel the world to find the best wines at affordable prices!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Ordered off Brad's Deals, case shipped plus free air pressure opener. Arrived fairly quickly but no opener as promised. Checked order, it was listed. Called right away and was told by customer noservice that they could not help, they only take orders outside m-f 9-4. Called back Monday was told it should be in the case, where exactly would there be room in a sealed case of wine for a hidden oversized opener? Then was told it was a distributor error but they could not send it alone. I could order more or have a discount off future full priced orders. Was told I want to just send back the case as part of the satisfaction guarantee. She said fine. I guess sending a case of wine twice because of your error is better business than completing the order as promised to a new customer. As I waited for the return label to be sent I was called again. They are now willing to send the opener but it will take a few weeks. So the fragile wine that required a signature was sent in 48 hours but the bottle opener takes several weeks? My guess is that you ran out and don't expect customers to be annoyed. Horrible customer service either way. Can't rate the wine as its all going back but researched a couple and the reviews are very mixed.
* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi James F.,
Thank you for taking the time to provide this feedback, and I do apologize about the experience that you had. This is definitely not in line with the customer experience we would want you to have. As far as replacement openers, we do have a different process of sending our replacements. They are shipped via USPS from our home office, which is why the process takes a few weeks as opposed to our shipping time with the wine. If you'd like to discuss this further, feel free to give us a call at Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or send us an e-mail at info@wineinsiders.com.
Sincerely,
Wine Insiders
Quality wines at great prices. We have kept our selections well-stocked since our first purchase arrived. Numerous purchase in very short period already.
Hi Dean,
Thank you for the great rating and taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Wine Insiders has a wide selection of relatively inexpensive wine. The shipping is often free depending on the number of bottles bought.and is always well packed and FAST.
Hi Ralph,
Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require any assistance with any of your wine needs, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
While they do have a wine club option, the thing that raises Wine Insiders above the rest is that you don't have to use it. You can go to their site, see all of their wines, and order which ones you want. Their selection includes wines from every country you would want to buy wines from. The prices are incredibly low and the quality and service is outstanding.
About their wines... I've been enjoying wines for many, many years and I definitely have my favorites. None of my favorites were offered here. That was the biggest hurdle for me to overcome. But the prices were so good, I decided to take a shot. 6 bottles shipped free so I ordered 3 from France and 3 from Italy and mixed reds & whites. To be honest, I was pretty blown away at how good the wines were. Wines from vineyards that I've never heard of. And many, many orders later the worst wine I purchased fell into the "good" category. Many were exceptional, and a few like one of their Montepulciano's and a French Bordeaux, were the best I've ever had.
So you can pick your own wines, order whenever you want, and as many as you want, never a minimum or pre-selected assortment. On top of all that, their prices are great. That is why these guys are the best on-line option.
Oh, and don't believe those one star reviews. Wine Insiders ship their wine orders within 1-2 days and they are shipped Fed-Ex overnight. So you get them within 3 days.
Hi David,
Thank you for the fantastic rating. We appreciate you taking the time to send us your positive feedback and are pleased you are satisfied with the selections you have received. We hope to keep your continued support with new varietals we know you will enjoy. If you ever have any questions regarding a particular wine or offer, please do not hesitate to reach out to us. Our representatives are always available to assist you.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I have ordered several times. Twice I had a problem that they handled quickly. The deliveries come in a timely manner and I am pleased with their products.
Hi Barbara,
Thank you for the great rating and positive feedback. We are pleased you are satisfied with all aspects of our service and appreciate your continued support.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Love this website. Lots of wine choices and promptness of delivery is super. If a problem arises customer service is there to help. Nice to get discounts too.
Hi Jo,
Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
I've been ordering for years and have never had a problem. Always satisfied with the quality and promptness with the deliveries. I will continue to order from them
Hello Ed N.!
Thanks for your feedback and for purchasing wine from Wine Insiders! We would love to help you out with any of your future wine needs. If you ever need any more help, please do not hesitate to contact us at info@wineinsiders.com or visit www.wineinsiders.com
Sincerely,
Wine Insiders
Gain trust and grow your business with customer reviews.
Wine Insiders makes it easy to get great wine. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders.
Hi Anna,
Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!