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Wine Insiders has a rating of 3.0 stars from 1,036 reviews, indicating that most customers are generally dissatisfied with their purchases. Wine Insiders ranks 29th among Wine sites.
This company does not typically respond to reviews
I have been buying since, at least, 2017 and never had a bottle that I didn't enjoy! Ordering is easy - although you have to be quick sometimes with some of the promotional offers. Prices seem fair, especially compared to my local sources. Shipping is free on six bottles or more which is a very attractive proposition. Delivery has become more efficient over the years to the point where an order is delivered at times within three days. Great to MD's Eastern Shore. The net result of all this is that I buy much more wine than once planned!
I accidentally placed an order, realized my mistake 2 hours later and contacted wsjwine.com via their chat bubble. They said they would try to cancel it but but the order has already gone to the warehouse and probably it couldn't be stopped. But if it was stopped I'd be charged a $28 restocking fee. Just plain stupid. Of course no phone number available to speak with a human. WSJWINE.COM from now on.
Your wine is always great! Even during the Covid 19 times, if you couldn't ship out wine within the usual amount of time, you let me know and provided a % off on my next order.
In the past 2 years we have gotten around 6 orders. All of the wines ordered are good. Some are exceptional and a few are "meh", but overall the quality is very good.
Hi Jerry
Thank you for the great review and appreciate you taking the time to send us your positive feedback. We are pleased you have enjoyed the selections.
If there are ever any issues with the quality of the wines you receive, please do not hesitate to reach out to us and one of our representatives will assist you with solution.
Our agents are always available to assist you.
Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PS
I have ordered wine for both myself and as gifts. It is always fast, affordable and good quality wine. The best part it is delivered right to your door! I would definitely recommend.
Hi Patty,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I ordered a case of wine based on tasting notes, in this case only two of the wines would I re-order. The response that I have gotten is no one that makes me satisfied. What gives?
* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Jim R.,
Thank you for taking the time to reach out and provide this feedback. I do apologize that you were unhappy with the wines that you received. We do offer a Double Guarantee on our wines, and someone has reached out to you in order to rectify this.
Sincerely,
Wine Insiders
I was afraid I would make the wrong choices or that it was a scam. So glad chose to give them a try. Price is more than reasonable and the wines I chose were very good.
Hi Sandra,
Thank you for your great rating! We really appreciate your positive feedback! We’re glad you enjoyed your wine and would love to help you out with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require any assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
There seems to be a service reduction, possibly due to the Covid19 pandemic, but it's hard to tell. I was a long time happy and completely satisfied customer that suddenly stopped receiving the daily/weekly email offers, for no reason that I could determine. Upon receiving a letter from Louis recently, I filled out the questionnaire and provided my email address and preferences. After about ten days, I sent an email to Customer Service asking why I still wasn't receiving email and there were three back and forth emails that followed that had me saying what my problem was -- with everyone bowing and scraping and apologizing -- but finally ending up with my stating my preference for emails. It's now about a week or more and I still don't receive any emails except those like the one to which I am responding now. I'm really frustrated at not being able to get my name quickly added to the email offers list -- how long could that take? 15 minutes? For all the time I've spent in the last month, I could have been ordering instead still trying to get the initial complaint satisfied. Delays in packing and shipping and delivery are understandable in the current environment; failing to get my name on an email list is not.
* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Anne,
We sincerely apologize for the inconvenience and appreciate you taking the time to send us your feedback.
Kindly check your email preference settings as our email promotions may be blocked before they reach your inbox.
Our representatives are available to inform you of any promotional offers best suited for your needs.
If the issue persists, please contact us once again via email at info@wineinsiders.com or by phone at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
I received my wine promptly and was pleased with the selection and the price. I also like the fact that this is not a wine club so I'm not required to order every month, nor do I pay a monthly fee.
Products used:
White wine
Hi Charlene,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
I've been shopping at wine insiders for over a year now, I found them on an intro offer on Facebook and HAVENT LOOKED BACK. Amazing wines, great value, and they ship free. Like, I was so sick of getting the same wines at the store but now everyone thinks I'm a wine god. Thank u wine insiders for making me a wine god.
Hi Freddy D.,
Thank you for taking the time to provide this feedback. I'm glad you've been enjoying our wines and have been able to become a wine god! If you ever need any more help, please do not hesitate to contact us at info@wineinsiders.com or visit www.wineinsiders.com
Sincerely,
Wine Insiders
I have bought some of the best wine I've ever drank from this site for the bast price ever. I'm sorry but I haven't shopped for wine locally in a long time.
I have placed many orders with this company and never been disappointed with the wine. My guests have also agreed that any bottle I have shared with them was very good quality.
Hi Sue,
Thank you for the great rating and positive feedback. We're glad you are satisfied with your purchase and would love to have help you with any of your future wine needs. We hope to keep your continued support with new selections we know you will enjoy.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Reach out to us at info@wineinsiders.com or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.
Cheers!
Good quality wines at a very reasonable price. We enjoy the variety packs as they always have something new that we have not tried. Have not been disappointed with a single bottle.
Hi Russ,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs. Thank you for your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I've been ordering wines from Wine Insiders for over a year and I love their selection of wines and their quick delivery. The prices are excellent and I would recommend them to family and friends.
Hi Ruby,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
The wine selection and prices are great, but the customer service was fabulous! They made me feel like a super valued customer and I was only a first time buyer that only purchase 2 bottles.
Hi Tori,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I love ordering from Wine Insiders! There is a variety of wine to choose from and I've been satisfied so far! You've found a happy customer and I don't even have to leave the house!
Hi Gerilyn,
Thank you for your great rating! We really appreciate your feedback.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Why? Because you will not be prepared for the joy of the taste you are about to receive. Upon receiving my first order of wine, my expectancy was not high. I had ordered some "wine" just to have on hand for friends and family. Along with the pop, coffee, juice and beer. Before even tasting any of the wine, all was satisfactory because it wasn't expensive. But then to my amazement. No one complimented my pop, coffee, juice or beer. They did compliment my wine. AHHH! What could I do? Obviously, with the help of the website, multiple types of wine from around the world, lower than expected pricing for QUALITY wines and FREE expeditious shipping! I ordered again for me and sent some to my friends, I was and am a big fan of Wine Insiders! I am not a puppy. I am an old dog. In all my years of traveling to wine countries. Living in wine producing States. I get all of those tasting pleasures, I sought then, simply by staying home and ordering my wine from Wine Insiders and put the extra money in the bank!
Tip for consumers:
Simply follow their guidelines
Products used:
Various wines
Hello Gary,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
I ordered a 6 bottle International mix of reds and whites. Received the order timely and was surprised to find that 5 of the 6 bottles were California wines. Seemed odd for an "International Mix", I wasn't aware California was an international location or even a country. I called customer service and explained my situation and was told that I misunderstood the add, it was from Regions of California. The ad clearly stated International wines from Italy, Spain and France. Then, I was told the they would credit me a portion of my next order. I said that you didn't get my first order right, why would there be a second. All I wanted was the order corrected. They seem to be unable to do that. There is no accountability or customer service on their end and seem to be incapable of making a customer happy. Be very cautious what you order. Was told I would be getting calls back and none so far. Hope someone in management actually reads this. Management appears to be insulated from these calls/service issues. Highly highly disappointed.
Hi Gregory F,
Thank you for taking the time to provide this feedback, and I do sincerely apologize about any inconvenience you may have experienced. We do offer a Double Guarantee on our wine and our customer service team should have been able to assist you regarding the bottles that you were unhappy with.
A representative did reach out to you in order to resolve and accommodate for this grievance. If a satisfactory resolution was not made, please feel free to give us a call at your earliest convenience Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or e-mail us at info@wineinsiders.com.
Sincerely,
Wine Insiders
I started purchasing in March 2019, via recommendation by a friend. Some wines are outstanding, some good, some ok. Never been disappointed by the service or the quality
Hi Wacosta,
Thanks for your feedback and for purchasing wine from Wine Insiders! We’re glad you enjoyed your wine and would love to help you out with any of your future wine needs.
If you ever need any assistance, please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.
Cheers!
So far, the wines received have been an occasion to look forward to. Family compliments the white choices more than the red selections. Keep up the wonderful picks!
Hi Michael,
Thank you for your great rating! We really appreciate your positive feedback and are pleased to hear you are enjoying the selections!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require any assistance with any of your wine needs, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
The introductory offer was phenomenal and after I have tried them I will be ordering again. So far I have not been disappointed with any of the wines.
Hi John,
Thank you for the great feedback and for purchasing wine from Wine Insiders! We’re glad you enjoyed your wine and would love to help you out with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever need any assistance, please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.
Cheers!
If you are tired of going to the store to buy your wine, then you need to give this site a try.
I have been a member of Wine Insiders for a few years and am hooked!
Hi Gabriella,
Thank you for your great rating! We really appreciate your feedback. We very much appreciate your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
It is so easy and affordable to buy wine through Wine Insiders. I highly recommend it and I have been very pleased with almost every choice I have made. Great selection of Italian wines
Hi Corinne,
Thank you for the great rating and positive feedback. We're glad you are satisfied with your wine purchase. Our agents are always available to assist you with any of your wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Reach out to us at info@wineinsiders.com or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.
Cheers!
We joined Wine Insiders several years ago and their wines have been enjoyed by family and friends ofl ours. We order at our pace and select most of our wines from their wide variety.
Tip for consumers:
Watch for the offers, definitely sign up for email
Products used:
Consumption of delicious wines
Hello Daniel,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
Love this club! Great customer service, fast delivery, plenty of discount offers, lots of wine to choose from. If you want inexpensive everyday drinking wines this is the club you want!
Hi Fred,
Thank you for your great rating! We really appreciate your feedback.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
This is one of the best wine clubs I have used. The selection, quality, and price are outstanding. We were not disappointed in any of the selections, they were all outstanding.
Products used:
Wine
Hi Larry,
Thank you for your great rating! We really appreciate your positive feedback and are pleased to hear you are satisfied with all aspects of our service and are enjoying the selections. Thank you for your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Some of the reds in the Mediterranean sampler were old and dusty... the corks were so mealy they disintegrated upon opening indicating improper storage
* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Cynthia - Thanks for your feedback and our sincerest apologies about the corks. Please contact our Customer Service team at (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or email us at info@wineinsiders.com and we'll be more than happy to make this right. As for the corks-- the package protecting your wine is called Molded Fiber (or Molded Pulp) and is one of the most environmentally friendly and sustainable packaging solutions available. It is made from recycled newspapers and water!
The use of the molded fiber in place of EPS (Expanded Polystyrene), more commonly known as Styrofoam, saves 1.75 gallons of water and 1 kilowatt of energy. Due to the nature of the material, you may see some dust on the bottles due to the breaking down of the pulp as it protects your wine shipment. Let us know if you have any other questions!
Gain trust and grow your business with customer reviews.
Wine Insiders makes it easy to get great wine. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders.
Hi Paula,
Thank you for the great rating and positive feedback. We are pleased you are satisfied with all aspects of our service. Our representative are always available to assist you with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
Please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!