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Wine Insiders has a rating of 3.0 stars from 1,036 reviews, indicating that most customers are generally dissatisfied with their purchases. Wine Insiders ranks 1st among Wine sites.
This company does not typically respond to reviews
I have been buying since, at least, 2017 and never had a bottle that I didn't enjoy! Ordering is easy - although you have to be quick sometimes with some of the promotional offers. Prices seem fair, especially compared to my local sources. Shipping is free on six bottles or more which is a very attractive proposition. Delivery has become more efficient over the years to the point where an order is delivered at times within three days. Great to MD's Eastern Shore. The net result of all this is that I buy much more wine than once planned!
I accidentally placed an order, realized my mistake 2 hours later and contacted wsjwine.com via their chat bubble. They said they would try to cancel it but but the order has already gone to the warehouse and probably it couldn't be stopped. But if it was stopped I'd be charged a $28 restocking fee. Just plain stupid. Of course no phone number available to speak with a human. WSJWINE.COM from now on.
Have been a loyal customer for many years as I pretty well only shop with Wine Insiders. My only complaint is that I get these "special" offers because I am so loyal but can never use them because they are not good when there are special sales going on which happens almost always. There is a business adage that acquiring new customers is always more expensive then keeping your old ones so take care of them. My advise to Wine Insiders is to stop giving out empty promises or mean what they say when you get a "special" $25 discount. Correct this and I will give you a 5 Star rating!
* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This was the first time I ever ordered wine online. I was a little leery on whether or not it would be good, quality wine. But wow, every single bottle has been delicious. None of them disappointed. Even during this pandemic, the service was exceptional. One case ran later than expected and they discounted it for me. Lovely! Wine Insiders is definitely my go-to for wine delivery. Cheers!
Hi Amy,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
When it comes to wine stores online, there are many choices. These folks are about the very best. Outstanding customer service, great selection and competitive prices. In a few words, they deliver on what they advertise and really seem to care. We have purchased over 200 bottles and only one was truly bad. When I commented about this to CS, she insisted I accept a credit which I did not ask for, Some negative reviewers seem to expect a $7 bottle to taste like a $100 bottle, but for the price and quick shipment, they can't be beat! Cheers.
Hi George,
Thank you for your great rating! We really appreciate your positive feedback and are pleased to hear you are enjoying the selections! Thank you for your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require any assistance with any of your wine needs, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
This is so much fun. The prices, selections and free shipping to your door if you buy 6 are all bonuses. Reading write-ups about each bottle are just like reading descriptions of clothes in other sites. "These jeans will make you look 20 pounds thinner" NOT. So I really don't pay any attention to the flavor notes. I just go for the reds and pick a whole bunch of different ones and I am always happy. My favorites I write down and try to get again.
Hi Cindy,
Thank you for the great rating and positive feedback. Our customer service team is always available, should you have any questions regarding a particular selection or offer.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
For further assistance, contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Been ordering wines for a few years from Wine Insider. They offer a great selection at good prices and have fantastic sales & even offer free gifts with purchase on occasion. Great email communication about orders and ships quick! Have ordered several times as gifts for a wine loving family member. She's blown away to get a box of 6 bottles of wine for no reason out of the blue. (The sales are just too hard to pass up).
Customer service is super friendly & helpful. Had to call when shipping service was doing some wacky stuff with one order. They took care of the problem right away.
Tip for consumers:
After purchasing watch your emails for specials, sales and freebies with purchase.
Products used:
Free shipping after 6 bottles ordered. Not sure about returns, but if you don't like a wine you can call and get credit on next order.
Hi CW,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
Don't waste your time playing games with special wine offers from other companies. They are usually just selling you a membership. Wine insiders cares about your enjoyment of sipping good wine. Wine insiders stands behind their products. Fair pricing, quick delivery and personal service need I say more!
Hi CinDee,
Thank you for your great rating! We really appreciate you taking the time to provide your positive feedback.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I have ordered wine many times over the last few years form Wine Insiders. Never had a bad experience. Even had an order delivered one time and three bottles were damaged in transit. They had no problem replacing them and got them out to me right away. I've always been impressed with their prices and service. Best of all the wines are delicious and priced right. Thank you Wine Insiders.
Hi Robert,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I've been doing this for maybe three years? Have tried 2-3 other mail order wine sites and never reordered from those. Ships promptly. I have it delivered to my office bc requires signature 21 or older. When I get lucky they offer $29 bottles for $9-11.
I have nothing negative to say and the value is the best thing!
Hi Kurt,
Thank you for for the five-star rating! We appreciate your positive feedback and continued support.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I've bought a lot of wine this past year from Wine Insiders. Every bottle has been great. Not good, Great! They are quick, excellent service and I always get to try new wines at a great price! Can recommend them very confidently!
Hello Pamela,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
I thought great 47% discount and free shipping! So I went and started to place my annual orders for gifts. When I got to checkout I said wait a minute. After the discount code is applied they put two gift bags costing $5 each that cannot be removed from the cart. Last year got burned when there Groupon did not clearly list the shipping charges. OK I learned to read Groupon terms more carefully mistakes happen I thought. When seeing what they are doing this year I now believe the Groupon thing was deliberate. I believe Wine insiders is not an honest company and I will not do anymore business with them.
I'm no wine aficionado, but I do enjoy a nice glass of wine with dinner. That said, I'm enjoying the selection from Wine Insiders. They offer fantastic deals that allow you try a wide variety of wines - some deals as low as under $7 per bottle. There's no pressure to choose just the right wine, because they've done that for you. I haven't had a bad bottle yet (and at those prices, it wouldn't be a horrific thing if I did!). Bottles are shipped free, well packaged and generally arrive within 2-3 days of ordering. There's no subscription - just choose a deal and order whenever you're running low. Kudos!
Tip for consumers:
There are new deals all the time, so watch your Inbox. Best deals are on cases of 15 or more where wines can go as low as $6.99 or less per bottle and shipping is free. They do have a 'satisfaction guaranteed' slogan, but I've never had a bottle I didn't enjoy, so not sure how they 'make it right', but nice to know. Enjoy!
Products used:
Wine
Hi Lisa,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
These guys have it together. Good website, great selection, fast delivery and accurate order filling.
Lots of different wines to select from. Easy to use filters so you can look at only the product you are interested in. We have tried other wine web sites... this is the easiest to use.
Products used:
Wine
Hello Robbie,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
Having just heard of Wine Insiders Spring 2020, I am now an avid customer. Prices are extremely reasonable; each order has come with additional coupons for a discount or free gift with you next order. Best of all, the order arrives within a very few business days.
Hi Doreen,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I love wine insiders! They don't charge for shipping (most companies chargeable least $20) and they have the best prices. You can cancel the membership any time and then start back up again when you're ready
Hi Amanda,
Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
Not only do they sell fantastic wines, the prices are outstanding and quick delivery. I have been buying my wine from them for 7 years and have never had to return a bad bottle. Since I only drink French Wine, their selection is way better than the other online wine shops. So far this year I have ordered 10 cases. Awesome company.
Hi Sharon
Thank you for taking the time to send us your positive feedback. We appreciate your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
We have ordered from Wine Insiders somewhere around a dozen times, first couple through Groupon and then straight from the website. Let's say 150 bottles overall... We've had four we didn't like. That's not exaggerated. We took photos of the four bottles so we didn't order again. But those four became sangria so it wasn't a loss!
I can't say enough good things about our experiences. Those price points against the quality of the wines are unheard of in a regular store. 15 bottles for $6.99, $7.99, $8.99 each... Yes.
Tip for consumers:
Use the Filter function to narrow your selection.
Products used:
Wine
Hello Christopher, Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
I've order 12 to 18 bottles a few times. The selection and delivery have always been wonderful. It's true that locally I could probably find anything I was looking for but only going local I tend to fall into a rut of only getting what I know I like, this way adds the experience of trying different options without high price tags.
Hi Kevin,
Thank you for your great rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
All through the recent quarantine period, getting wine delivered was a huge problem in the Metro Detroit area.
Many of their deliveries were 3-4 days later than promised. This was very inconvenient, as of course someone had to be home to sign for the wine. The wine selections themselves are varied enough. I often order one bottle of different wineries to create my own review for future purchases.
Hello Margaret,
Thank you for taking the time to send us your feedback. We sincerely apologize for the shipping inconveniences. Although, we were experiencing delays, our shipping time frame has resumed its usual 3-5 business day estimated delivery.
If there are any shipping issues with any of your future orders, please do not hesitate to reach out to us. Our representatives are always available to assist you.
Contact us via email at info@wineinsiders.com or by phone at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
Cheers!
I have been getting wines from Wine Insiders for over a year and I couldn't be happier with both quality of the product and service. The company offers good deals and if you buy 6 or more bottles, shipment is free.
Products used:
Wines
Hello Gerardo,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
I purchase a lot of wine from many different sources including on-line and at large beverage depots. My experience is that the red wines (for the most part) are a good value for their price point and a bit better than I expected. They are decent everyday wines that you can bring out to a BBQ or have with your basic pasta or pizza. They have wines from places around the globe and some are quite interesting.
The company even ran a promotion for all wines at under $10.00/bottle and I was happy to pick up several bottles of excellent White Burgundy at a rock bottom price. I believe the Wine Insiders' customer service also tries hard to be attentive and helpful. I think it is worth you trying once to see if the wines are to your taste.
* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Mike,
Thank you for the great rating. We appreciate you taking the time to send us your positive feedback and are pleased you have been satisfied with our service.
Our customers are important to us and we will strive to provide the best possible experience. Contact us regarding current promotions and our representatives will find the best option suited for your needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Reach us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
This is my second time ordering from Wine Insiders. I love the selection and the wines meet or exceed my expectations. I'm a little disappointed, though. In the "flyer" from my employer, I was supposed to receive a bottle opener. It was not included. I didn't call because it seems trivial since I really am enjoying the wine. Just "meh" on the following directions part.
I've seen the other reviews about shipping but I received my orders - both of them early and exactly as expected. I don't think you will be disappointed.
Hi Lisa,
Thank you for the great review and appreciate you taking the time to send us your positive feedback. We are pleased you have enjoyed the selections and apologize for any inconvenience.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Our agents are always available to assist you.
Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
As a member eight or nine years I have received not only excellent service, but really good wines. They have a varied selection of wines with different price points, including some excellent wines with a fair price. During the time I've been with Wine Insiders, I had two problems, both resolved to my satisfaction. One, an incorrect wine; and second, a wine that was bad. Both situations were handled with courtesy and backing their guarantee. A non wine related problem was a promise to give a monetary credit for future purchases upon recommending new customers. I have recommended 7 or 8 friends and not only did I not get credit but they were never contacted. Poor customer relations to say the least. They still get five stars.
Hi Robert,
Thank you for the great rating and taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service and appreciate your continued support.
We sincerely apologize for any inconvenience you may have experienced regarding our friend referral promotion. If the issue persists please do not hesitate to reach out to us.
Our agents area always available to assist you. Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Recently got a tremendous discount from the owner for my inconvenience of delayed shipment because of virus. Also, had a bottle of wine that I absolutely could not drink. I called customer service and was immediately given a credit with no questions asked. They are now my only wine store online. Thank you Louis!
Hi Rick,
Thank you for taking the time to send us your positive feedback. We are glad you have enjoyed all aspects of our service and appreciate your continued support.
Our agents are always available to assist and resolve any issue you may have regarding your wine shipment.
Take advantage of our referral promotion and give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I've been pleasantly surprised with my wine purchases through this company! I have had other wines from different companies for at least twice the costs. Most of my selections have been very tasty and affordable.
Hi Dena,
Thank you for taking the time to send us your positive feedback.We appreciate your continued support and are glad you are enjoying the selections you received.
Our agents are always available to assist you with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.
Cheers!
This is the rudest company that I have ever had the mis-pleasure of dealing with? They are unceremoniously arrogant, unfriendly and hostile? Equally distastefully matched with the poor delivery performance, that incidentally tacks on excessive (rip off) delivery costs, so much for (free delivery) Fair warning, Totally inflexible after charges are confirmed, this is not the place to visit for a happy, stress-free customer driven experience, disingenuous of the attractive lure of its online ad. The gift kit is of inferior quality, looking nothing like the ad, totally embarrassing as a gift, so don't expect a thank you from the recipient, I know I wont.
* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Louise P.,
Thank you for taking the time to provide this feedback, and I'm sorry to hear about the experience that you had. It sounds like you did not receive the customer experience that we strive for, and I hope we were able to make this right for you. If you'd like to discuss this further, feel free to give us a call at Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or send us an e-mail at info@wineinsiders.com.
Sincerely,
Wine Insiders
Gain trust and grow your business with customer reviews.
Wine Insiders makes it easy to get great wine. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders.
Hi Imre V,
Thank you for taking the time to provide this feedback and explaining your concerns. We sincerely apologize for any inconvenience you've experienced.
Our currently policy does not allow discounts to be combined with any other offer or promotion. Therefore, we always suggest using our separate coupons on your favorites wines picked directly from the website. We do greatly appreciate your business and would like the opportunity to make this right for you. Someone should have reached out to you regarding this concern.
Sincerely,
Wine Insiders