• Wine Insiders

Wine Insiders

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Overview

Wine Insiders has a rating of 3.0 stars from 1,036 reviews, indicating that most customers are generally dissatisfied with their purchases. Wine Insiders ranks 1st among Wine sites.

  • Service
    213
  • Value
    218
  • Shipping
    219
  • Quality
    217

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
69
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How would you rate Wine Insiders?
Top Positive Review

“Extremely satisfied!”

John D.
11/6/20

I have been buying since, at least, 2017 and never had a bottle that I didn't enjoy! Ordering is easy - although you have to be quick sometimes with some of the promotional offers. Prices seem fair, especially compared to my local sources. Shipping is free on six bottles or more which is a very attractive proposition. Delivery has become more efficient over the years to the point where an order is delivered at times within three days. Great to MD's Eastern Shore. The net result of all this is that I buy much more wine than once planned!

Top Critical Review

“Wretched customer service”

Sean B.
10/22/24

I accidentally placed an order, realized my mistake 2 hours later and contacted wsjwine.com via their chat bubble. They said they would try to cancel it but but the order has already gone to the warehouse and probably it couldn't be stopped. But if it was stopped I'd be charged a $28 restocking fee. Just plain stupid. Of course no phone number available to speak with a human. WSJWINE.COM from now on.

Reviews (1,036)

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Reviews that mention popular keywords

wine insiders (525) customer service (152) quality wine (45) wine selections (46)
Thumbnail of user georgem1459
Georgia
1 review
1 helpful vote
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February 5th, 2021

Out of about 10 of ordered 21 Bordeaux-es 4 were so far, as the French would say: orrible, almost non-drinkable. Disappointed! But cheap wines...

Products used:
Wine

Service
Value
Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi George,

Thank you for taking the time to send us your feedback. We sincerely apologize for any inconvenience regarding the selection you received. We value your input and would love the opportunity to rectify the issue. Please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST and reference the issue along with the email address associated with your account.

We look forward to hearing from you!

Thumbnail of user frankf611
Ohio
1 review
0 helpful votes
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December 6th, 2020

Service was good. Received my order in a timely fashion. So far I have only tried two bottles of wine. I would rate them as so-so.

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Frank,

Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!

Thumbnail of user marilyng490
Georgia
1 review
0 helpful votes
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October 23rd, 2021

Good selection of wines from all over at great prices, and shipping is fast and reliable. You can mark favorites to make reordering easy.

Service
Value
Shipping
Quality
Thumbnail of user cst2
Rowena T. – Wine Insiders Rep

Hello Marilyn G,

Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers

Thumbnail of user cindyw570
Texas
1 review
0 helpful votes
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December 20th, 2020

Great price and very quick delivery. I received a case of reds and they all are wonderful! Will be ordering more for sure.
Thank you!

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Cindy,

Thank you for your great rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!

Thumbnail of user cindyb904
Pennsylvania
1 review
0 helpful votes
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November 10th, 2020

We've been introduced to some excellent wines through Wine Insiders — thank you! We'll continue to shop there and get all their great deals.

Thumbnail of user crystalg315
Crystal G. – Wine Insiders Rep

Hi Cindy,

Thanks for your feedback and for purchasing wine from Wine Insiders! We’re glad you enjoyed your wine and would love to help you out with any of your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

If you ever need any assistance, please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.
Cheers!

Thumbnail of user davinak4
Michigan
1 review
0 helpful votes
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November 8th, 2020

I order all of my wine from this site. They have great wines at great prices. And with free shipping the deals just can't be beat.

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Davina,

Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!

Thumbnail of user johnw3203
California
1 review
0 helpful votes
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September 27th, 2020

The variety of wines were much more vast than other wine clubs. I was pleasantly surprised. I look forward to ordering another case.

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi John,

Thank you for your great rating! We really appreciate your positive feedback and are pleased to hear you are enjoying the selections! We hope you'll enjoy our new selections as we travel the world to find the best wines at affordable prices!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require any assistance with any of your wine needs, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!

Thumbnail of user erinv61
Wisconsin
1 review
0 helpful votes
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September 13th, 2020

Wine Insiders has always had great deals on great wines! I love their specials and free shipping! Usually very fast delivery as well!

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Erin,

Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience. With our daily offers and new selections, we are positive you will always find the best option to suit your wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

We are always here to assist you, please contact us via email at info@wineinsiders.com or by phone at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

Thumbnail of user cathyg118
Washington
1 review
2 helpful votes
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October 31st, 2019

Got a order about a month and a half ago. Did not like any of the 15 bottles. With a Code Wine insiders gave me I was able to get a credit from Groupon and Wine Insiders Compnt be a free shipping. So I ordered a all Red Wine box order this time. 15 bottles. Well got it 2days ago. Now it was to have 5 different wines adding up to 15. "Wholly Buckets"! What do I get! I GOT 6 BOTTLES OF ONE OF THE WINES I DIDN'T LIKE IN THE LAST ORDER! And then 3 bottles of each of the other wines to make the 15 bottle count! SO, BASICALLY I ONLY GOT 4 DIFFERENT WINES! I CALLED AND SHE SAID THEY RAN OUT OF WHAT SHOULD HAVE MADE 3 BOTTLES OF 5 WINES. YUP TOTALING 15 BOTTLES. NEVER AGAIN! YOU GET WHAT YOU PAY FOR... RIGHT? I HOPE YOU GET WHAT YOU THOUGHT YOU ORDERED... GIVE THEM A TRY. YOU MAY HAVE BETTER RESULTS.

* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user christat12
Christa T. – Wine Insiders Rep

Hi Cathy G.,

Thank you for taking the time to provide this feedback, and I do apologize about the experience that you had. Our pre-selected cases do sometimes come with duplicates, but they should be stated up front how many of each wine you received. If you are ever unhappy with a substituted wine you receive, feel free to reach out to us and we will make it right for you. If you'd like to discuss this further, feel free to give us a call at Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or send us an e-mail at info@wineinsiders.com.

Sincerely,
Wine Insiders

Thumbnail of user barbaras863
North Carolina
1 review
1 helpful vote
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November 1st, 2019

Great prices on very drinkable wines. The free shipping and quick delivery are a plus as well. We especially enjoy their red wines.

Thumbnail of user christat12
Christa T. – Wine Insiders Rep

Hi Barbara S.,

Thank you for taking the time to provide this feedback. I'm very pleased to hear that you have been enjoying the wines and service! If you ever need any more help, please do not hesitate to contact us at info@wineinsiders.com or visit www.wineinsiders.com

Sincerely,
Wine Insiders

Thumbnail of user escof
Michigan
1 review
0 helpful votes
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July 11th, 2020

Wife loves the wine she receives they have a great variety, plus it's delivered to your front door too good to be true

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Esco,

Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

Thumbnail of user trishp54
California
1 review
0 helpful votes
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July 8th, 2020

Wine Insiders has introduced me to some great wines I would not have otherwise tried. They offer great specials and excellent customer service.

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Trish,

Thanks for your feedback and for purchasing wine from Wine Insiders! We’re glad you enjoyed your wine and would love to help you out with any of your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

If you ever need any assistance, please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.

Cheers!

Thumbnail of user patriciag949
New Jersey
1 review
0 helpful votes
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August 8th, 2020

I've been receiving specially selected cases for years. Never a wine I didn't like. Easy way to keep my wine fridges stocked.

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Patricia,

Thanks for your feedback and for purchasing wine from Wine Insiders! We so appreciate your continued support and hope you'll enjoy our new selections as we travel the world to find the best wines at affordable prices!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever need any assistance, please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.
Cheers!

Thumbnail of user maryw1300
North Carolina
1 review
0 helpful votes
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July 11th, 2020

Good wines, fair prices, free shipping, easy credit if you dislike a particular bottle. Of course some wines are better than others.

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Mary,

Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

Thumbnail of user davidh4750
North Carolina
2 reviews
0 helpful votes
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November 22nd, 2020

We use Wine Insiders a couple times per year to restock our wine rack. Always great prices and superb wines. Highly recommended.

Thumbnail of user crystalg315
Crystal G. – Wine Insiders Rep

Hi David,

Thank you for the great rating! We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST

Cheers!

Thumbnail of user robertf1705
Massachusetts
1 review
0 helpful votes
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February 28th, 2021

We buy mixed cases of their inexpensive white wine assortments. We like the variety and have never gotten a poor bottle.

Tip for consumers:
Seems like a good company with good prices

Products used:
All of it. Wine.

Service
Value
Shipping
Quality
Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Robert,

Thank you for your great rating! We really appreciate your positive feedback and are pleased to hear you are enjoying the selections!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require any assistance with any of your wine needs, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!

Thumbnail of user jillb488
Colorado
1 review
0 helpful votes
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July 8th, 2020

Wine Insiders is amazing! It's the only place we buy our wine. A fabulous selection and so helpful. Never disappoints! Cheers

Thumbnail of user crystalg315
Crystal G. – Wine Insiders Rep

Hi Jill

Thank you for taking the time to send us your positive feedback. We are pleased you are satisfied our service.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Our agents are always available to assist you with any of your future wine needs.
Reach us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Thumbnail of user matthewc825
Delaware
2 reviews
0 helpful votes
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October 11th, 2020

Excellent customer service and product quality. Price is always great. Delivery is right on point.
One of the best wine sites.

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Matthew,

Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

Thumbnail of user kathleens904
California
1 review
0 helpful votes
  • Send Message
November 8th, 2020

Every bottle of wine ordered was so good... not one that was substandard... I will be ordering again from this company

Thumbnail of user jordans277
Jordan S. – Wine Insiders Rep

Hi Kathleen,

Thanks for your feedback and for purchasing wine from Wine Insiders! We’re glad you enjoyed your wine and would love to help you out with any of your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

If you ever need any assistance, please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.
Cheers!

Thumbnail of user aynm1
Colorado
1 review
0 helpful votes
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November 16th, 2020

There was an oversight with the order. It was addressed and remedied quickly. Thank you! Happy remote pick up is available.

Thumbnail of user crystalg315
Crystal G. – Wine Insiders Rep

Hi Ayn,

Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!

Thumbnail of user katelyns43
New York
1 review
0 helpful votes
  • Send Message
July 9th, 2020

They always offer promotions to save even more, wine ships quickly, and there is a large variety to choose from.

Thumbnail of user crystalg315
Crystal G. – Wine Insiders Rep

Hi Katelyn,

Thank you for taking the time to send us your positive feedback.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Our representatives are always available to assist you with any of your future wine needs.
Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Thumbnail of user susank1026
North Carolina
2 reviews
0 helpful votes
  • Send Message
July 8th, 2020

Decent prices for a variety of wines from all over the world. Arrived well packaged at in a timely manner.

* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user crystalg315
Crystal G. – Wine Insiders Rep

Hello Susan,

We appreciate you taking the time to send us your feedback. We are pleased to hear you enjoyed the selections and our fast delivery.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Thumbnail of user simonem45
Massachusetts
2 reviews
0 helpful votes
  • Send Message
May 15th, 2019

Delivery was very fast, wine is excellent. That's my second time ordering wine from them and won't be the last.

Thumbnail of user christat12
Christa T. – Wine Insiders Rep

Hi Simone M.,

Thank you for taking the time to provide this feedback. I'm very pleased to hear that you have been enjoying our service. If you ever need any more help, please do not hesitate to contact us at info@wineinsiders.com or visit www.wineinsiders.com

Sincerely,
Wine Insiders

Thumbnail of user victoriak164
New York
1 review
0 helpful votes
  • Send Message
July 8th, 2020

In these times that you don't want to go out, having Decent wine delivered to your door, no shipping charges and a great price is a fantastic offer.

Thumbnail of user crystalg315
Crystal G. – Wine Insiders Rep

Hi Vicotria,

Thank you for the great rating and positive feedback. We are pleased you are satisfied with all aspects of our service. Our representative are always available to assist you with any of your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Thumbnail of user nancys1283
Virginia
1 review
0 helpful votes
  • Send Message
July 8th, 2020

We order quite often from your company and you send excellent wines with great prices and I love the free shipping! Never had a bad wine from here!

Thumbnail of user crystalg315
Crystal G. – Wine Insiders Rep

Hi Nancy,

Thank you for the great rating and taking the time to send us your positive feedback. We are pleased you are satisfied with our service and have enjoyed the selections you received.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Our agents are always available to assist you with any of your future wine needs.
Reach us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

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From the business

Wine Insiders makes it easy to get great wine. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders.

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Thumbnail of user cst2
Rowena T.
Typically does not respond to reviews

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