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Wine Insiders has a rating of 3.0 stars from 1,036 reviews, indicating that most customers are generally dissatisfied with their purchases. Wine Insiders ranks 1st among Wine sites.
This company does not typically respond to reviews
I have been buying since, at least, 2017 and never had a bottle that I didn't enjoy! Ordering is easy - although you have to be quick sometimes with some of the promotional offers. Prices seem fair, especially compared to my local sources. Shipping is free on six bottles or more which is a very attractive proposition. Delivery has become more efficient over the years to the point where an order is delivered at times within three days. Great to MD's Eastern Shore. The net result of all this is that I buy much more wine than once planned!
I accidentally placed an order, realized my mistake 2 hours later and contacted wsjwine.com via their chat bubble. They said they would try to cancel it but but the order has already gone to the warehouse and probably it couldn't be stopped. But if it was stopped I'd be charged a $28 restocking fee. Just plain stupid. Of course no phone number available to speak with a human. WSJWINE.COM from now on.
American Express has Been providing great offers and found an offer to use with wine insiders. Made my order and received an email from amex that I triggered my offer. All is good until this morning when I found out order was cancelled.
I only found out because of the group I am part of started noticing their orders were cancelled as well (1000s in this amex group). None of us received an email letting us know that our orders were cancelled we had to log in and find out. I resorted to trying the live chat which was not up and running (I am guessing because everyone was trying to reach out). I did email and received a response. But the response was "order was entered incorrectly. You can reorder and let us know if there any other problems."
Well I am definitely not comfortable ordering again, also I have already triggered my offer therefore I am guessing I lost out on 1 of 2 offers provided.
To add insult to injury. Come to find out within the group people were receiving credits to make up for wine insider's mistake so I am feeling a little "played".
Being told they made a mistake on their end, then being told to just reorder. They could of tried to make a sale and give me alternatives to substitute my order even it meant putting in "cheap" wines if it was a pricing error. Or at least something
Decided this was not worth my trouble as I am guessing they don't value their new customers that might be taking advantage of an offer.
I know I am the one off bad review because it seems they have high reviews (I am sure they are great). Their damage control for this issue could use some consistency.
I am guessing the "pricing error" plus the huge influx of orders they could not maintain or was not ready. I hate to admit to having "first world" problems lol but it would of have been nice to have a good deal on some alcohol during these troubled times. Cheers!
Tip for consumers:
if using any credit card offer, pay close attention to how its charged, etc etc
Products used:
None
Always found it easy to order and shipping has never been a problem. The wines are fresh and interesting.
Hi Wayne,
Thank you for the great rating and positive feedback. We pleased you are satisfied with our service!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
For further assistance, contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Ordering was simple. Delivery was on time and in excellent condition. Very good value for the wine I bought.
* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi!
Thank you for the taking the time to send us your positive feedback. We are pleased your experience with our service was a positive one.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST. Cheers!
I give Wine Insiders a top review. Their wine has always been great, the service and delivery very quick.
Hi Patricia,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are always available to assist you with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Had been awhile, and ran a little low on beverages. As always a quick shipment with secure packing. Thanks!
Hi Co,
Thanks for your feedback and for purchasing wine from Wine Insiders! We’re glad you enjoyed your wine and would love to help you out with any of your future wine needs.
If you ever need any assistance, please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.
Cheers!
Good wine delivered promptly. Haven't had a bad bottle and I've been ordering for quite a few years now.
Hi Jane,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Im very pleased at the selection and quality of their wine. The packaging is secure, too. You are always getting a great deal with super quality.
Hi Richelle,
Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
Wine is great, they have a range a lot to choose from, price is affordable, customer service amazing. I mean what else could you ask for?
Hi Mohamed,
Thank you so much for your review. We appreciate your continued business and hope you'll enjoy our new selections as we travel the world to find the best wines at affordable prices!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Our Customer Service department prides itself on its speedy responses and delightful attitude. If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
While I'm not a fine wine connoisseur, the wines and service I've received is the best of 4-5 online merchants I've used. No reason to change.
* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Brian!
We appreciate you taking the the time to send us your feedback. We strive to provide the best support we can to our customers and are pleased to you enjoyed the selections. We hope to keep your continued support with new selections we know you will enjoy!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Our agents are always available to assist you with any of your wine needs. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST. Cheers!
This company is the best out of about 100 bottles of red wine we ordered there was not a one that we didn't like and enjoy!
Hi Jill,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Have over the years discovered new (to us) wines that my wife and I greatly enjoy. We have been customers for over one year. No complaints.
Hi Ken,
Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Your wine selections are varied and inexpensive, the promotion offerings useful, and delivery rapid. All of good value.
* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi John,
Thank you so much for your review! We really appreciate your feedback.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
I enjoy buying wine and having it delivered. (Arrives at nearby FedEx where I pick up.)
Great deals!
Products used:
Wine.
Hello Janice,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
Great wines at a nice value, quick shipping, very pleased with the California wines that have been chosen
Hi Craig,
Thank you for the great rating!. We appreciate your positive feedback and are always available to assist you with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Excellent selection of wine. Website easy to use. Customer service was helpful and delivery time was very quick.
Hi Jeffrey,
Thank you for the five-star rating. We appreciate you taking the time to send us your positive feedback and are pleased you are satisfied with all aspects of our service.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
Our agents are always available to assist you with any of your future wine needs.
Reach us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
The wines were great but the Customer service was amazing.
I accidentally used an old address and they were great about making sure that FedEx brought it to me.
THE BEST ONLINE WINE SHOP BAR NONE!
Hi J. K.
Thank you for the great rating! We appreciate you taking the time to send us your positive feedback. Should you require any assistance with any future purchase, do not hesitate to reach out to us.
Our representatives are always available to help.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
Wine Insiders offers great prices, wonderful wine and quick delivery. Can't ask for anything easier. Love the variety.
Hi Judith,
Thank you for your great rating! We really appreciate your feedback.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!
A large variety of excellent wines. Easy to order and fast delivery. Very affordable prices and frequent specials.
Products used:
Wine
Hello Shelia,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
I've been a customer for many years. I like the wines But fed ex and wine insiders customer service is the worst. I bought 15 bottles with a magnum gift. I ordered this responding to a one day special on December 24,2021. After fed ex saying it would be delivered at the end of the day on the 27th. I took off from work early to be home to sign for my wine. About 8pm I got a text that the delivery was delayed. It went from Vacaville to Fairfield to Sacramento. I got a text it would arrive a few days later. Took off from work, text saying it's been delayed. I called and spoke to people in the Philippines, South America and 2 different fed ex supervisors. I was told my wine went to Chicago. Couple of days later my wine was in New Mexico and then Arizona. By January with no help in site I called and cancelled my order. No one has called me to apologize and I'm still waiting for my money. Sadly they have just lost me as a customer. I'm out over 300 for leaving work early. TERRIBLE TERRIBLE TERRIBLE CUSTOMER NON SERVICE
Tip for consumers:
Easy to leave review
Products used:
Non
Hello Linda,
Thank you for taking the time to send us your feedback. We sincerely apologize for the inconvenience. Please reach out to our customer service team for assistance in resolving this concern. Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Great wines at great prices. I've never received a bottle of wine that I did not like. Mystery cases are fun and never disappoint me.
Products used:
Wine
Hi Therese,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
Really good discounts on some really good- might even say great wines. And the shipping... well extremely fast. I had my wine within 3 days.
Tip for consumers:
Look for the deep discounted wines.
Products used:
Wines
Hello CJ,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
We enjoy the ever-changing selection of wines from wine insiders. It is an inexpensive way to try a lot of different wines.
Hi Michele,
Thank you for your great rating! We really appreciate your positive feedback and are pleased to hear you are enjoying the selections!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require any assistance with any of your wine needs, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
UPS erred delivering part of my pre Christmas wine order for a full case to the wrong address on 12/22 causing it to be refused and returned. The next night we were able to catch the handoff UPS driver after he left another delivery and missed my half case left in his van. Lucky except the carton was mixed instead of containing the six Christmas Red Offering I purchased as a gift add-on to my order. Unable to halt UPS from returning the case, I alerted WI who dispatched a replacement full case 12/24 which arrived at the local UPS distribution depot 1/5 and was listed at 9:00 am on the tracking advice as "RETURNED"? Dismayed I feared that the earlier Refusal Error had caused my deliveries to be disrupted but after multiple attempts to find its fate I learned that the full case had been damaged in transit and returned. Back to WI who issued 1/6 a full replacement for my entire order of both cases which delivered this evening on 1/8. Fortunately I have a fair stock of wine which got us through the holidays except for the expected freebie magnum of prosecco I planned on using at New Years that had to be procured locally and the gift half case of Christmas reds which did not yet happen. The Wine Insiders were helpful and having traded with them for well over two years I am well pleased with their quality and service. There were factors from many aspects that contributed to the botched order and while I was to say the least frustrated at not having my holiday work out still I am pleased that they were so accommodating.
Products used:
Selections vary but all are prevetted. In over 2 years I have never experienced a quality issue.
Hi Joan O.,
Thank you for your taking the time to send us your feed. We apologize for the shipping inconvenience, but are glad to hear the situation was resolved to your satisfaction. Should you have any issues with your order, please do not hesitate to reach out to our customer service team. We are always available to assist you. We hope you enjoy the selections!
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.
If you ever require any assistance with any of your wine needs, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!
Love the selection and the service from this company. They frequently offer special pricing to entice purchases.
Hello Cathy
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
They have great prices and deals for your favorite wines/champagne. My box was amazing and arrived quickly.
Hi Joe,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
Gain trust and grow your business with customer reviews.
Wine Insiders makes it easy to get great wine. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders.
Hi Edison,
Thank you for taking the time to send us your feedback. The issue with the site was addressed and we hope our attempt to make amends was satisfactory. If you have any questions, regarding the refund on the cancelled order, or the compensation given to you, please do not hesitate to reach out to us at at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST