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Amazon

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Overview

Amazon has a rating of 2.9 stars from 10,431 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Amazon most frequently mention credit card, next day, and delivery date problems. Amazon ranks 5th among Marketplace sites.

  • Service
    1417
  • Value
    1329
  • Shipping
    1344
  • Returns
    1174
  • Quality
    1267
Positive reviews (last 12 months): 33.5%
Positive
60
Neutral
12
Negative
107
786
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How would you rate Amazon?
Top Positive Review

“Red-Light-Therapy for-Face and Neck Face Neck Massager for Skin Care, White”

Mahrukh A.
8/25/24

The 7-IN-1 Skin Care Massager is a must-have for anyone serious about skincare. With 7 LED light modes and 3 massage modes, it offers everything from deep cleansing to enhanced product absorption and soothing heat therapy. The ergonomic dolphin-shaped design fits perfectly on the face and neck, making it easy and comfortable to use. After just a few weeks, my skin feels cleaner, firmer, and more radiant. It's compact enough for travel and a fantastic addition to any skincare routine. Highly recommended!

Top Critical Review

“Return policy scam - don't order from them anymore!”

Véronique S.
10/6/24

Return policy horror! Never buy from them anymore! I have 3 returns that are stuck at processing. I checked every day and the refund dates keep on changing. Now there's a message that asks me to contact customer service for my items. I've contacted them and I was told 4 different answers. All I know is they received the items on September 17th and they say I have to wait until November 17th! 2 months for a refund? Horrible customer service, especially that I order everything from them. Never again for real this time! I have screenshot proof! Here is the message written when I check my 3 refund statutes, I contacted them as the message asks, theirs no point since they can't help you with anything! Message From Amazon: Refund not issued: "Your refund could not be issued as the return is stuck in processing Don't worry! Our Customer Service can help you with your refund". Need I say more?

Reviews (10,431)

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customer service (1638) love amazon (777) credit card (203) return policy (172) delivery date (103) shopping experience (142) amazon account (79) gift card (132) phone number (65) shopping site (128)
Thumbnail of user vroniques
9 reviews
4 helpful votes
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October 6th, 2024

Return policy horror! Never buy from them anymore!
I have 3 returns that are stuck at processing. I checked every day and the refund dates keep on changing. Now there's a message that asks me to contact customer service for my items. I've contacted them and I was told 4 different answers. All I know is they received the items on September 17th and they say I have to wait until November 17th! 2 months for a refund? Horrible customer service, especially that I order everything from them. Never again for real this time! I have screenshot proof! Here is the message written when I check my 3 refund statutes, I contacted them as the message asks, theirs no point since they can't help you with anything! Message From Amazon: Refund not issued: "Your refund could not be issued as the return is stuck in processing
Don't worry! Our Customer Service can help you with your refund". Need I say more?

Tip for consumers:
I'm awaiting refund for cream jar, Hamilton beach panini grill and for a toaster!!! Don't order from them!!!!

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Thumbnail of user mahrukha728
1 review
0 helpful votes
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August 25th, 2024

The 7-IN-1 Skin Care Massager is a must-have for anyone serious about skincare. With 7 LED light modes and 3 massage modes, it offers everything from deep cleansing to enhanced product absorption and soothing heat therapy. The ergonomic dolphin-shaped design fits perfectly on the face and neck, making it easy and comfortable to use. After just a few weeks, my skin feels cleaner, firmer, and more radiant. It's compact enough for travel and a fantastic addition to any skincare routine. Highly recommended!

Thumbnail of user irener11
11 reviews
8 helpful votes
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September 22nd, 2024

Heaven help us but Amazon IS a health hazard, I say this because on more than one occasion, has sent me skin care and cosmetics that have Obviously shown that they have been used, this hurts the seller and their business, Amazon has a way of tainting a great product due to their inability to separate used goods from the new. I received a great name blush today that was so obviously used. I can't even fathom why Amazon does this and it is done so often that it is not a mistake. I hope you can see the actual wear on the side of the blush itself and how dirty the compact is……and sold to me as new

Tip for consumers:
Amazon’s lack of quality control hurts good companies and exposes the public to unknown health risks

Products used:
Laura Geller

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Thumbnail of user megp79
3 reviews
1 helpful vote
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September 25th, 2024

Amazon use to be one of the best places to go to for honest reviews of products. Now it has been flooded with 5 star fake reviews to the point that you can buy a 41/2 or 5 star product that is extremely poor- and absolute rip off. I have placed several honest reviews, and they never publish them yet tell me in email they have!

Tip for consumers:
Some companies that use Amazon have paid Amazon to allow reviews to be paid off to create dishonest fake positive reviews.

Products used:
Several cosmetics, bath, legal pads, ect.

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Thumbnail of user barryb976
1 review
0 helpful votes
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October 6th, 2024

Paid good extra money for next day delivery. Amazon said it was coming on time. Late in the day I called to inquire about order, I was told it was sitting on the line in the distribution center, not moving, and unknown when I would get it. This morning, another day later, still not shipped, no delivery time listed on a next day delivery. I should have checked elsewhere first for my item, Ebay, Walmart, Direct from a seller, maybe even Temu. This is a part for a heating system, starting to get some cold nights here in the northeast.

Tip for consumers:
Paid good extra money for next day delivery. Amazon said it was coming on time. Late in the day I called to inquire about order, I was told it was sitting on the line in the distribution center, not moving, and unknown when I would get it. This morning, another day later, still not shipped, no delivery time listed on a next day delivery. I should have checked elsewhere first for my item, Ebay, Walmart, Direct from a seller, maybe even Temu. This is a part for a heating system, starting to get so

Products used:
Paid good extra money for next day delivery. Amazon said it was coming on time. Late in the day I called to inquire about order, I was told it was sitting on the line in the distribution center, not moving, and unknown when I would get it. This morning, another day later, still not shipped, no delivery time listed on a next day delivery. I should have checked elsewhere first for my item, Ebay, Walmart, Direct from a seller, maybe even Temu. This is a part for a heating system, starting to get some cold nights here in the northeast.

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Thumbnail of user kellif140
2 reviews
0 helpful votes
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October 4th, 2024

We spend a fortune at Amazon. They have been pretty great as far as ordering stuff. One MONTH and one week, so 5 WEEKS AGO, My husband got locked out of his Amazon account. He has called every single department, every single day to get them to fix this. I've never seen so many ignorant people working for such a great company, in my life. Now he has all Perscriptions with Amazon pharmacy, he is our of all Perscriptions and after 5 weeks of calling every department, fraud, corporate, HR, still nothing. They don't care and won't fix it. Anyone have any ideas what we should do or if has happened to others?

Tip for consumers:
I'm fed up and need to know what to do to make this huge company help their customers. This is beyond ridiculous

Products used:
This isn't about products, it's about service. Really Really bad service

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Thumbnail of user mattc1117
1 review
0 helpful votes
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August 26th, 2024

I purchased an item from Amazon and returned it on Aug 7th. When I called to check on my refund they ask me to send my ID. I was very uncomfortable with doing this and was told if I didn't I could not get my $159 dollars back. The representative was extremely rude and so was her supervisor. I feel this is unfair treatment and an act of theft for a company not to refund a person when the item was sent back. I need assistance with this matter, to stop this fraudulent behavior.

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Thumbnail of user jamesk4144
1 review
2 helpful votes
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August 7th, 2024

Amazon is beginning to fall downhill. They are selling bad parts on their site. You have to get insurance with EVERYTHING you buy. Cause customer service is HORRIBLE. If you buy something from their site and the product is no good. They will do nothing to fix the situation. They will tell you to file a complaint with the Attorney General. Tread lightly with them. I would never recommend Amazon to anyone. Shopping on Amazon is like a gamble now.

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Thumbnail of user royw555
1 review
0 helpful votes
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August 6th, 2024

A few weeks ago I was dropping someone off at 549 Howe St in Vancouver, BC.
I was stopped in a loading zone which ad a business vehicle I have the right to do so as I was conducting business at the time.
This dumbass driver pulled up behind me and started knocking on my window and basically being an idiot.
I told him that I had the right to use the loading zone and like a moron he just kept knocking on my window thinking I would just move.
I told him to get lost and I wasn't moving.
I told him that he can either park in the bus zone or find different parking.
I then got out of my vehicle and took pictures of his.
I then tried with absolutely no success to file a complaint to the owner or the company itself.
Guess what apparently Amazon doesn't accept complaints about the idiots that they hire as drivers.
Unless you have a complaint about a product you ordered, good luck filling a complaint.

Products used:
Not applicable

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Thumbnail of user davidj4416
1 review
0 helpful votes
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October 7th, 2024

Order placed with Amazon on Friday Sept 27. On Sept 28 I received an email from Amazon stating that my order will be delivered on Oct 2nd. Sept 30th I received an email stating that my order was now going to be delivered on October 3rd. Well today is October 7th and still no order. It takes two weeks to ship and receive a 4 item (USA based products)?
I spent two days searching and have found 2 companies that can deliver in just 4 days, & one company as all four products and for less. So Bye Bye Amazon

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Thumbnail of user kobenmadrigal
0 reviews
0 helpful votes
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October 16th, 2024

Have lost so many packages of mine and when they don't follow simple delivery instructions my package was stollen twice and they closed my account. 👎🏼👎🏼👎🏼

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Thumbnail of user vgonzales34
1 review
0 helpful votes
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October 28th, 2024

Amazon is a fraud. Their reviews are false and misleading. Their customer service agents are from the lowest part of the barrel they can find. They read you a script from a card and do nothing to help.
Tgey delayed a package for 5 days with no justification and nothing letting me know.
Then when I try to get a refund they lie to you and either say it shipped or tgey can't give you a refund because it posted already.
FALSE ADVERTISMENT, FAKE REVIEWS, AND INCOMPETENT CUSTOMER SERVICE. THE RECIPT FOR DISASTER.
SEE YOU IN COURT AMAZON!

Tip for consumers:
This has been an issue for over a year.
It get worse so I think my multimillion dollar lawsuit might make them pull their head out of their poop shoot. If not I’ll keep going until there is no more Amazon.

Products used:
I lost my customer to Amazon incompetence.
I didn’t use anything it cost me 650 just waiting.

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Thumbnail of user foolish50000
1 review
0 helpful votes
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October 4th, 2024

Amazon will never deliver your package on time because they do not care about there customers. They have so many people hooked on them to care what people think. Customer service is a joke to them. The only way they will listen to anyone is for everyone to stop buying which WILL NEVER HAPPEN. SO I CIVE UP.
GOOD LUCK

Thumbnail of user rorym150
1 review
1 helpful vote
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June 28th, 2024
Verified purchase

Shopping from home is super comfy and the fast shipping is a huge plus. I docked a star because some pricey items turn out to be fakes and Amazon doesn't seem to do much about it. But overall, I'm pretty happy with most of my purchases, they arrive quickly and are packaged well.

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Thumbnail of user roriel1
2 reviews
1 helpful vote
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June 14th, 2024

I've been using Amazon for a long time and nothing but positive stuff to say about its service. Fast, reliable shipping. Highly recommend it to anyone looking for a convenient online shopping experience!

Tip for consumers:
-

Products used:
I bought two belts and one a pair of shoes

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Thumbnail of user shecaniah.r
1 review
3 helpful votes
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July 11th, 2024

Quick delivery that met expectations. I will be using this particular brand again for future purchases. I encourage others to explore this company for all that it has to offer!

Thumbnail of user lalow1
1 review
2 helpful votes
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June 15th, 2024

You can get anything on Amazon! I order stuff all the time, from like, snacks to weird gadgets I don't even need. Shipping is pretty fast and if you don't like something, you can just return it, now sweat.
But sometimes, it's too overwhelming. You get lost in the endless scrolling. And the quality of some things? Eh, you get what you pay for, you know?
Still, it's super convenient, and I'd probably be lost without it.

Products used:
My favourites were Korean snacks I ordered recently

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Thumbnail of user jasonxu173
3 reviews
3 helpful votes
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June 12th, 2024

The free student Prime membership expired and charged my credit card automatically without any notification. Took a lot of time to request a refund and finally received it which is why I gave it two stars

Thumbnail of user addisonf21
1 review
0 helpful votes
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June 12th, 2024

I've bought from many online stores, including clothing companies. But Amazon has the best customer service.
They always refund me if the seller doesn't deliver or if there's a problem with the product.
They're quick to solve any issues I have.
They always offer great solutions, like replacements or refunds.

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Thumbnail of user nicoles2412
2 reviews
3 helpful votes
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June 5th, 2024

I shop at Amazon frequently. It is so much more convenient for me. When I order the X Large bags of dogfood it is great that it comes right to my door. I luv their customer service and their fair policies. Everything I have ordered has arrived in perfect condition except chips & crackers.
I learned they don't travel well through Amazon shipping. LOL

Products used:
Everything from groceries to footwear to clothing.

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Thumbnail of user debbiecakes378
1 review
3 helpful votes
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July 9th, 2024

I would of just asked for an Amazon gift card but I also was able to use my rewards card for my lunch I went to Taco Bell.So I purchased a baby bouncing door way swing for my grand son.

Products used:
Bright smile door way swing for baby's

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Thumbnail of user test.ronis.rp
1 review
1 helpful vote
  • Send Message
June 5th, 2024

On my front door, there's a big notice saying, 'POLITE NOTICE: PLEASE DELIVER ALL PARCELS TO THE BACK DOOR.' I've called multiple times regarding this issue. I'm disabled and can't use the front door as my mobility chair and a lot of medical stuff are in front of it.

I spend a significant amount of money with you since I can't go out to shop. I've had to call my carer to come and get my parcel because I'm afraid it may end up stolen if left on the roadside. I've spent hours on the phone with you about this matter. I'm afraid you're going to lose a good customer all because the drivers can't be bothered to come to the back door.

They are fine with leaving parcels at the back door because no one will see them and it does say, 'deliver to back door' on the delivery note. I feel as though I'm facing disability discrimination. I'm very upset over this matter.

I can't go out to shops to get my shopping because of my limited mobility. I have to call my carer after every delivery.

Thumbnail of user darshanshetty2349
1 review
2 helpful votes
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May 16th, 2024

I absolutely love shopping on Amazon! They always deliver my orders on time, which is awesome. Plus, their customer support service is the best. Whenever I have a question or issue, they're super helpful and friendly. Shopping on Amazon is convenient and reliable, making it my go-to choice for all my shopping needs. Highly recommend it!

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Thumbnail of user adamthomas4532
1 review
0 helpful votes
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April 9th, 2024

I am very pleased with the product, it meets all my expectations, and I didn't expect the shipment to arrive so early. The packing is great and the product quality is higher than expected. Thank you, Amazon you are amazing and your products are beautiful. I will recommend it to my friends.

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Thumbnail of user hardusdup
0 reviews
0 helpful votes
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October 16th, 2024

Amazon has lost my package, now I must do review and another month after investigation they will only come back to me. NO refund or even resending of Item. Absolutely unacceptable! I have not even received the email to compile my report!

Tip for consumers:
Absolutely unacceptable service

Products used:
None, suppose to be S Pen

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